D Y N A S E R V C O M M U N I C A T I O N S M E M O R A N D U M

ATTN:AFFILIATESSERVICINGWALGREENSSTORES

PROCEDURESFORCORRIGOWORKTRACKNETWORK

OverviewofChange
Ourpartnershipwithyou,theAffiliate,isanimportantpartof DynaServ. Yourperformanceinthefieldandatourcustomerlocations isacriticalmeasureoftheDynaServbrandbyourcustomers. Itisimportantthatweprovideahighlevelofservicedelivery timesthatmeetand/orexceedourcustomerexpectations. WiththeimplementationoftheCorrigoWorkTrackNetwork, anupdateoftheproceduresforNTEs,StoreStamps,Reactive andRecurringWorkOrdersarenecessarytoensureprompt paymentofinvoices.

NotificationNo: 20140001 NotificationDate: January31,2014

RESOURCES: CHRISBARNES
DirectorofOperationsNE

ImpactofChange
NTEPROCESS:

Chris_Barnes@dynaservfl.com

JOELAURINO
TerritoryManager (DE/MA/MD/ME/NH/ NJ/NY/PA/RI/VT/WV)

Joseph_Laurino@dynaservfl.com

WorkOrdersthatrequireadditionalworkabovetheNTE amountwillrequireaproposaltobegeneratedand submittedforapproval.Pleasesubmityourproposals throughtheCorrigoWorkTrackNetworkbyopeningthe detailviewoftheworkorderandintheQuoteSection selectedit.

MIKETESAR
TerritoryManager (AL/GA/MS/TN)

STORESTAMPPROCESS:

Michael_Tesar@dynaservfl.com

TerritoryManager(NC/SC/VA)

LYNNMCMILLIN

Lynn_Mcmillin@dynaservfl.com

SEANFORMAN
Executive VicePresident ChiefOperatingOfficer Sean_Forman@dynaservfl.com

Pleasemakesurethatallstorestampshavethefollowing: Storenumber WalgreensWorkOrdernumber Dateofcompletion Checklistofworkperformedthathasbeencompleted initsentirety Pleasenotethatifanyoftheaboveproceduresaremissed ornotmet,paymentswillbedelayeduntilalltheabove requirementsarecompleted.

1|Page

D Y N A S E R V C O M M U N I C A T I O N S M E M O R A N D U M
REACTIVEWORKORDERCTICKETPROCESS:
LetsquicklyreviewtheReactiveWorkOrderprocessinCorrigoWorkTrackNetwork:

Work Ordered

Work Accepted
WithinMinutes

Work Performed
AsDefined

Work Verified
Upon Completion DynaServis notifiedthat thework orderis completed andverifies thatworkwas doneproperly viaScopeof Workand randomcalls tothestores.

Work Invoiced
After Verification Detailedand uniform electronic invoicessaves youtimeand allowsDynaServ toreceive invoicing instantly.

DynaServlogs intostore portal andcreatesa newwork order.

You,the Affiliate, receivesthe workorderin WORKTRACK, (Affiliateportal fortracking workorders) andacceptthe assignment.
** Workexceeds NTE? Getproposal!

Afterthework hasbeen acceptedby you,the Affiliate.Your firmis dispatchedto thesiteand performsthe workto completion.
** Getthestore stamp!

AffiliateContinuousVisibility

PleaseuseattachedtherevisedStoreStamptemplatesforRecurringServices (Landscaping)and(ParkingLotSweeping)anddiscardtheoldertemplates.

2|Page

D Y N A S E R V C O M M U N I C A T I O N S M E M O R A N D U M
RECURRINGWORKORDERATICKETPROCESS:
LetsquicklyreviewtheRecurringWorkOrderprocessinCorrigoWorkTrackNetwork:

Work Ordered

Work Accepted

Work Performed
Monthly Recurring Services

Work Verified
Upon Completion

Work Invoiced
After Verification

WithinMinutes

DynaServ uploads monthlythe recurring service requestsinto storeportal.

(Uploadwilltake placebetween thelastweekof currentmonth orthefirstweek ofnextmonth).

You,the Affiliate, receivesthe workorderin WORKTRACK, (Affiliateportal fortracking workorders) andacceptthe assignment.

Recurring DynaServis Detailedand servicesfor notifiedthat uniform themonthare theworkorder electronic acceptedby iscompleted invoicessaves you,the andverifies youtimeand Affiliate.Work thatworkwas allowsDynaServ isperformed doneproperly. toreceive andcompleted invoicing asscheduled. instantly.
** Getthestore stampatmonth end!

AffiliateContinuousVisibility

3|Page

D Y N A S E R V C O M M U N I C A T I O N S M E M O R A N D U M
STEPBYSTEPWORKORDERGUIDE
NowthatwehavereviewedtheoverallprocessofhowCorrigoWorkTrackNetworkwill workforyou,letsdrilldownalittlefurthersothatyoucanlearnthestepsneededto acceptthework,completetheworkandinvoicefortheworkcompleted. AttachedistheWONQuickReferenceGuidethatwilltakeyoustepbystepthrough thatprocess.YoucanalsoviewtheFAQsectionandtherecordedtrainingvideothathas theconceptoftheoverallprogram:http://www.workordernetwork.com/dynaserv/

BULKBILLINGOPTIONAVAILABLETHROUGHWORKTRACK
ForourAffiliateswhohave30ormoreworkordersamonth,werecommendsigningup forthebulkbillingprocess.Ifyouhaveanaccountingsoftwareprogram,suchas QuickBooks,youwillhavethecapabilitytodownloadyourinvoicesanduploadintothe CorrigoWorkTrackNetwork.ThetemplateisalsoattachedandalinktotheYouTube videoofhowitworks.VIDEOURL:http://www.youtube.com/watch?v=bf8Ciz4FF4U

FAXYOURSUPPORTINGDOCUMENTS*ONLY*THROUGHWORKTRACK
Inadditionfor2014services,DynaServhasprovidedaNEWFAX#8004768004 throughtheCorrigoWorktrackNetwork.Thisnewoptionwillallowyoutouploadyour POS(proofofservice)andothersupportingdocumentsintotheworkorder.Thebar codethatislocatedatthetoprightcorneroftheServiceRequestforminCorrigo WorkTrackNetworkwillserveasacoverpageforthatworkorder.Forthosewhohave manyworkorderstofax,youcanfaxinbulkaswell. BulkFaxExample:
Page1:ServiceRequestFormforWO#123 Page2:InvoiceforWO#123 Page3:POSforWO#123 Page4:ServiceRequestFormforWO#456 Page5:InvoiceforWO#456 Page6:POSforWO#456 Page7:ServiceRequestFormforWO#789 Page8:InvoiceforWO#789 Page9:POSforWO#789

WORKTRACK FAX 8004768004

WORKTRACK BACKUPFAX 8666039767

WorkTrackalsohasabackupfaxnumbershouldyouencounteranydifficultieswiththe mainfaxnumber.Thebackfaxnumberis8666039767.
4|Page

D Y N A S E R V C O M M U N I C A T I O N S M E M O R A N D U M
WHATABOUTSERVICESPERFORMEDIN2013? Ifyoustillhaveworkthatwasperformedin2013thatneedstobeinvoiced,youmay continuetogothroughtheoldprocess.TheHelpdeskisavailabletoassistyou.Email themat: helpdesk@dynaservfl.com Pleasenotethatany2014services(exceptasnotedabove)willberejectedbythe helpdesk.YoumustjoinCorrigoWorkTrackNetworktogetyour2014services processedandpaidfor. IfyouhaveareactiveticketandhavenotpreviouslyjoinedtheCorrigoWorkTrack NetworkpleasefeelfreetocontactShirleyPearsonat9544767888x125andshecan assistyou. SNOWWORKORDERPROCESS: TheSnowProgramiscurrentlyexcludedfromCorrigoWorkTrackNetwork.Forour AffiliatesthatareservicingtheSnowProgram,pleasecontinuetoutilizetheFullLife Cycleprocesscurrentlysetup. However,weareworkingonaPilotversionoftheSnowProgramthroughthe WorkTrackNetworkthatwillbeunderwaysoon. HURRICANEWORKORDERPROCESS: TheHurricaneProgramiscurrentlyexcludedfromCorrigoWorkTrackNetwork.Forour AffiliatesthatareservicingtheHurricaneProgram,pleasecontinuetoutilizetheprocess currentlysetup. However,weareworkingonthepossibilityofaddingtheHurricaneProgramthrough theCorrigoWorkTrackNetwork.Staytunedforfurtherdetails.

Conclusion
Changeisnevereasy.SowiththatinmindweatDynaServthankyouforyourpatience throughthetransitionoftheworkorderprocessing.Thisimplementation,intime,will provideoverallaimprovedqualityofservicestoourclient,Walgreens. Shouldyouneedassistanceorhaveanyquestions,pleasefeelfreetocontactus. OPERATIONS:SeeyourTerritoryManager CORRIGOWORKTRACKNETWORK:ShirleyPearson9544767888x125

5|Page