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Business Outsourcing Solutions
If you have a Business, We have a Solution

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CONTENT
01 02 03 04 Company Profile Management Services Clientele

COMPANY PROFILE Who We Are

Choice Business Services Pvt. Ltd (CBSPL) is a subsidiary of Choice International Limited, a BSE listed Company. We are a customer-driven global business and knowledge process outsourcing (BPO & KPO) company that provides sales, customer care, technical support and complete outsourcing services. CBSPL transforms customer care and clients' brands by being a resourceful industry leader, which leverages ingenious and caring employees to transform customers into clients' fans. Our support professionals care deeply about customers and make the right decisions at the right time, enabling Fortune 1000 companies to increase revenue generation, operational efficiencies and brand loyalty. A TRULY GLOBAL PARTNER: CBSPL blends individualized services with a global, standardized delivery model and sophisticated technologies via a highly-skilled multilingual workforce of 500 plus employees across PAN India with its headquarters in Mumbai and branches in metro cities like Delhi, Chandigarh, Ahmedabad, Jaipur, Kolkatta, and Bengaluru. AN ENHANCED PORTFOLIO: CBSPL provides its clients a broad array of innovative and metrics-driven BPO & KPO services in sales and revenue generation, technical support, customer care and back office offerings. These solutions are tailored to your specific requirements.

Serving insurance, banking and financial services, retail, travel and hospitality, FMCG and telecom, we deliver solutions from wherever our clients need it. We also provide functional services such as finance and accounting, legal support and analytics to even more industries, including professional services, human resource, payroll and retail. As a result, weve become a dedicated partner to large companies around the world.

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VISION

To be the leading integrated, global business and knowledge process outsourcing solution provider by continuously enriching our clients value propositions.
Our vision is to be the best global business player by surpassing the expectations of our customers and employees consistently. CBSPL is committed to deliver superior quality services based on its philosophy that great services help build successful companies. This is designed to drive customer satisfaction, making the workplace a fun place for our employees and creating significant shareholder value.

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MISSION

To bring more customer satisfaction by benchmarking previous work.

Our mission is to provide quality and innovative outsourcing solutions to the delight of our clients across the globe. Our main goal is to establish Leadership by being a reliable partner and by providing a great experience to our customers and partners in business we step into.

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Service Capability & Domain Expertise

CBSPL is a pure play outsourcing focused organization. Commencing operations in 2009, CBSPL today provides BPO & KPO transaction solutions, to over 100 prestigious clients across Textile Industry, Banking and Financial Services, Insurance, Retail, Manufacturing, Travel and Hospitality. CBS have proven ability & expertise to be a reliable and scalable on a 24x7x365 basis for all its clients. We currently handle over 100 small, medium and large organizations and 1 million transactions annually. With high-end state of the art technology, infrastructure, personnel and processes in place, we provide services across various defined domains.

Outsourcing Capability

CBSPL has developed strong domain knowledge and operational experience by delivering business and knowledge process outsourcing services to a range of global clients. We currently have over 500 plus executives delivering outsourcing services to clients across the country. Our vast knowledge; delivery capabilities, strong experience and customer focus is demonstrated as follows:

Advanced technologies, empowered customers, new business models and an explosion of data: all are contributing to a dramatic shift in the business landscape.

We deliver combination of deep technological expertise and rich industry insight needed to align your business objectivesdesigning a transparent, agile value chain that supports the current requirements while enabling to chart a path to innovation and growth. Bespoke solutions based on clients business environment & needs are generated by our belief that each business has unique requirements & operating strategies.

We devise proprietary methodologies to deliver greater leverage from outsourcing. We have developed proprietary tools for technology evaluation, performance management systems, project management and benchmarking of outsourcing functions. The intent is to keep anything that involves strategy, policy or authorization with the client. We have developed a systematic methodology to slice and dice the end-to-end process into transactional and strategic activities and created a new design with a similar or higher level of efficiency and effectiveness.

04

MANAGEMENT
Achieving CBSPLs vision of being the leading integrated, global BPO & KPO provider, and being able to continually enrich our clients value propositions, begins with the focused leadership of our experienced management team. Through combined expertise and dedication to our vision, CBSPLs leaders look to change the face of business process and knowledge process outsourcing.

Dr. Kali Mohan Bhattacharya

Dr. K.M. Bhattacharya is Senior Vice President of Systems and Applications for CBSPL. He is responsible for the development, support, and operation of all of the companys mission critical financial, human resources, and time reporting systems. His areas of focus include CBSPLs Oracle Enterprise Management Suite, The Human Resource Management System, the companys data warehouse, and other parts of the companys software portfolio that support CBSPL as an ongoing enterprise. He has 41 years expertise serving Indian and Foreign companies from diversified industries.

Dr. Deb Kumar Goswami

Dr. Debkumar Goswami, a Bachelor of Mechanical Engineering and MBA, has a wealth of experience spanning four decades across the FMCG, Retail, Chemical and related industries. His core expertise is in to Accounting, Market Research, International marketing & Strategy development. Mr. Goswami brings more than 15 years of accounting and finance expertise to CBSPL. He is responsible for CBSPLs leadership and coordination of company financial planning and analysis, global real estate, pricing and Business Insights functions. He has been a guest faculty at several IIMs and regularly contributes articles to leading dailies.

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MANAGEMENT
Dr. Satish Chandra Kulhari
Dr. Satish Chandra Kulhari is an astute academician and a multi-faceted professional. A Doctorate in Management from University of Rajasthan, Dr. Kulhari completed his M.Tech in Computer Science & Data Processing from IIT Kharagpur and MBA from Andhra University. He also holds Post Graduate degree in Computer Management from Jamnalal Bajaj Institute of Management Studies, Mumbai. After having served in the Indian Navy for twenty years, Dr. Satish was appointed Director at the Seedling Management College, Jaipur National University. As general counsel and corporate secretary of CBSPL, Mr. Kulhari brings more than 10 years of legal expertise and counsel to CBSPL. He is responsible for the companys legal affairs, including negotiating contracts, overseeing labor and employment matters and coordinating compliance activities.

Pankaj Bhansali
Mr. Pankaj Bhansali is responsible for driving the companys strategic and corporate initiatives globally and evolving the companys business model towards achieving the long term growth, profitability and industry leadership of the organisation. He is also responsible for all strategic financial activities including business planning, forecasting and analysis, management systems & international business. Prior to joining the company, he has worked with Religare as Chief Operating Officer where he had more than 7 years of working experience on important assignments including the international and lending business. He is also a member of the Institute of Chartered Accountants of India with over 17 years of extensive experience in Capital markets & financial services.

Arun Poddar
Mr Arun Poddar acts as a fuel for the CBSPL engine. As a young & dynamic team leader, Mr. Arun has been in the profession since 2009. He is responsible for leading CBSPLs global operations and ensuring the successful execution of business process outsource (BPO) and contact center performance across all of our sites. His current obsession is dealing with the Indian and global clients; catering to the growing consulting, business and knowledge process needs of todays business being set up by the global based corporations in India and vice versa, and offering them distinct benefit of specialised knowledge based services on account of his qualification & exposure, along with great capabilities in administration of the work.

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MANAGEMENT
Monesh Jain
Mr. Monesh is responsible for Strategy, Mergers & Acquisitions, and New Market Development for CBSPLs BPO and KPO business across U.S., U.K and Asia. He also has experience of running contact centres for captive and third party Business Process Outsourcing centres. He is responsible for overseeing CBSPLs strategic planning for global sales and business development. He also contributes to the development of CBSPLs overall business strategy and leads worldwide client initiatives. With a successful record in leading sales programs on a global scale, Mr. Monesh brings a keen sense of strategic planning, revenue growth and client relationship management to CBSPL.

Yogesh Jadhav
Mr.Yogesh Jadhav has done MS Computers and Information Security with Management studies from London and a graduate in BE Computers from Mumbai University. His ability to make prompt decisions; business acumen and dynamic personality makes him the perfect leader. Mr.Yogesh focuses on both onshore and offshore delivery across verticals and geographies. A pleasant and soft spoken professional he has played a key, multifaceted role in ensuring that CBSPLs plans come to fruition. He brings along profound experience in the field of IT and business process outsourcing industries.

Ashish Chaudhary
Being from Management background, he has good exposure in international experience including handling top managerial, diplomatic and human resource development related assignments such as payroll services. He is responsible for overseeing CBSPLs global human resources initiatives, including talent acquisition, staffing, and organization design, payroll processing, training and compensation/benefits across its locations, worldwide.

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SERVICES Outsource to CBsPL ... save time and money

Our full services portfolio enables us to provide integrated solutions that help you recognize value quickly by reducing costs and improving business agility. Our full services portfolio combines IT and Remote Infrastructure services with knowledge-based services such as Consulting and Business Process Outsourcing. The efficiency and seamlessness of our engagements makes CBSPL an excellent partner to companies looking for an integrated approach to managing all outsource programs.

Industry specific services in Banking and Financial Services, Insurance, Retail, FMCG, Telecom, Travel and Hospitality sectors provide our customers with a competitive edge. Our library of Technology and Domain components enable us to build high quality solutions and bring them to market faster. Our service and process frameworks improve operational efficiencies and business agility. Our service Portfolio at a glance is mentioned below:

Industry Specific Contact Center

FAO

SERVICEs

BPO & KPO HRO

Enterprise Data Mgmt

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SERVICES END-TO-END SERVICE OFFERINGS RANGING FROM SIMPLE TO HIGHLY COMPLEX

CBSPL has a broad portfolio of enterprise BPO & KPO, General & Administrative (G&A), industry-specific operational and technology services. In every area, we go from meeting simple transactional needs to providing process management where complex decision-making and keen judgment are required. This drives both a commitment to client excellence and a commitment to process excellence. Our services in detail are:

FINANCE & ACCOUNTING

Core Services
Book Keeping & Accountancy

Procure To Pay
(Accounts Payables)
Invoice and Claims processing Vendor Helpdesk Payment Process MIS Reporting Reconciliation and Dispute

Order To Cash
(Accounts Receivables)
Invoice Processing Collections and Cash Application Credit and Order Management Reporting and Reconciliation Shortened Month End Closure

Taxation Consultancy

Quote to Order
Calculate order Get order Get quote Submit quote

Record To Report
GL and Inter Company Bank Reconciliation Period End Close GL Reporting Reconciliation

Financial Planning & Analysis (FP & A)

Compliance & Tax Support Treasury Cost Analysis VAT and Regulatory Reporting Performance Reporting Budgeting and Forecasting

Transfer order

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SERVICES
BPO & KPO
Analytics
Supply Chain Decision Logistics Analytics Pricing Analytics Inventory Optimization Procurement Analytics

Data Management & Processing

Creation and maintenance of Extraction of data database Formatting Huge Volume of Data Conversion of data Data Forms Processing

Data Entry
Online and Offline Data Entry Data Sheets Preparation Survey Preparation Form Filling Questionnaires

Back Office Operations

Data Conversion Database Reconciliation processing Fraud monitoring and mgmt.

Risk Management
Credit Risk Mgmt Market Risk Mgmt

Mutual Fund and Brokerage

Order verification and confirmation

Continuous Transaction Monitoring

Operational Risk Mgmt

Business Research
Sales & Marketing Media/Public Relations Manufacturing, Supply Finance & Investor Relations Chain & Sourcing Research & Development

Market Research
Customer Segmentation / Brand Positioning Customer Satisfaction/ loyalty Market Assessment Mapping Product-value Perception Cross Selling

Investment Research
Equity Research/Debt Profiling M & A Research, Due Diligence Fixed Income Research Economy, Industry & Valuations sensitivity Analysis Company(EIC) Research support

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SERVICES
HRO
Recruitment
Pre and Final Screening Interview Management Offer Management Data Management

Payroll Processing
Monthly payroll management. Data migration and updation Payroll Administration Payroll Distribution

Learning and Development

System customization & configuration Travel & Expense Review

HR Helpdesk
HR Solutions Support Customer and Employee Resolve Grievances

Learning Process Mgmt

Building course software & e-content certificates of employees

Workforce Admin
HR Information Services Data Modelling Survey Analytics Planning and Forecasting Remuneration Planning

Training need Identification Managing learning path and

Event scheduling and logistics.

Preparation of employment

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SERVICES
InDustry Specific Services
Insurance Operational Solutions
Collections and Disbursement Life and Annuity Policy Pension Services Loan Processing Property and Casualty Policy Billing and Collections

Banking Operational Solutions

Asset & Wealth Mgmt Operations Investment Banking Operations Consumer Lending Retail Banking Cards Consumer Banking

Retail/ Consumer Goods Operational Solutions

Buying and Merchandise Retail Operation Multichannel Retail Product Lifecycle Mgmt Marketing Operations Supply Chain Solutions

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SERVICES
InDustry Specific Services
Travel & Hospitality
Revenue Accounting & Fare Audit Revenue/Yield Mgmt e Commerce

Fare Filing/ Loading and Distribution Transaction Processing

Information Technology
Web - Designing ERP Solutions Software Services Multimedia Development

Telecom
Network Mgmt Customer Relationship Mgmt Wireless System Integration Handset Testing Telecom Analytics Solutions.

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SERVICES
Enterprise Data Mgmt
Contents Mgmt
Forum posts verification Lease abstraction Document Management Web sites black box testing

Records Mgmt
Management and Retrieval of physical and electronic records

Digitization
Digitization of papers, books, magazines and

Journals in formats such as

PDF, MS Word, HTML, XML.

Consulting Services
Outsourcing advisory services Operations optimization Strategic Advisory Business Transformation

Organization Design & Process Consulting

Contact Center
Tele - Marketing
Inbound calling Tele Sales Debt Recovery Outbound Calling

Help Desk
Internal Helpdesk External Helpdesk

Collections and Customer Care

Pre Sales Inquiries B2B B2C support Billing Post sales billing assistance Hardware/Software support

Technical Support
24x7x365 support Trouble shooting Usage support Multi-channel services delivery

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CLIENTELE
CBSPL helped a leading telecommunications company assess ecosystem support extended by different stakeholders and worked with the client to design and set up a remote, selfverification testing service for application developers. This allowed the client to design key initiatives that improved developer experiences. ICICI wanted to increase its share of the fiercely competitive market for online insurance products by driving more customers from product landing pages to the online application process for Internet products such as mortgage and loan. CBSPL conducted a workshop with ICICI to introduce the Digital Optimization engine that resulted in unexpected conversion rates. CBSPL worked with Future Group to create a customer relationship management model that would improve the retail in- store operations, provide a deeper understanding of customer buying patterns and increase loyalty revenues.

By outsourcing its recruitment process to CBSPL, Aditya Birla has transformed a manual and cumbersome recruitment process into a more effective paper less one and supported the company to yield high performance.

Welspun chose CBSPL as its outsourcing service provider based on our proven track record of delivering measurable improvements in business performance through finance and accounting business process outsourcing. We transformed and automated Welspuns data capture, processing payment and reconciliations functions as well as other ancillary services for its third party expenditure.

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CLIENTELE
Enterprise Performance Management: With CBSPLs help, the Wadhawan Group has taken decisive steps toward financial and planning excellence on its journey to high performance. Our integrated planning and performance management process draws on a single source of data, delivering results that are more consistent and easier to share across the company. Manufacturing companies today are adopting technology to streamline their supply chains, drive improvements through better business insight, maximize performance of their manufacturing facilities and stay ahead of the innovation curve. With CBSPLs support, the company was able to manage: finished goods inventory, warranty claims, customer data, raw material planning support and MIS. Our Continuous Internal Audit solution was rolled out successfully to the Roha audit community, where it was applied and adopted with ease. A measure of its successful deployment was the speed with which leadership and Internal Audit agreed to expand the scope of the solutions capabilities across additional functional areas.

The IT and business solutions designed and implemented by CBSPL supported Vakrangee Softwares successful entry into the software industry.

CBSPL has supported ISS with a procurement outsourcing solution and payroll services that has increased spend under management, reduced risk and produced performance improvements and innovation all while driving bottom line savings.

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CHOICE BUSINESS SERVICES PVT. LTD.

Regd. Office: Shree Shakambhari Corporate Park, 156-158 Chakravarty Ashok Society, J B Nagar, Andheri(E). Mumbai - 99, India. Tel : +91-22-6707 9999 i Telefax : +91-22-6707 9959 l Mob : +91 9819 839152 E-mail : info@cbspl.co l moneshjain2007@gmail.com Website : www.cbspl.co Delhi Jammu & Kashmir Kolkatta Ahmedabad Jaipur