MU7AMMAD 8A9AR

(ouse ) *"-+,-, street ) ., mohalla haji fa/al karim, sadiqabad, satellite town, 0awalpindi1 !ob2 ,.,+34+,.34 Tel2 567 8,4+9 437:3;7 '-mail2 scorpionking<vicky;3:=yahoo1com

CAREER OBJECTIVE: To pursue excellence with hard work, dedication and self-determination to interact with the best of my professional approach towards career path and job assignment and want to work in highly qualified environment for learning point of view and want to get challenging experience EDUCATION:

Allama Iqbal Open university '(+( inancial !anagement #orporate inance "uditing theory and practice %nvestment theory and practice Taxation !anagement

MBA Ban!in" an# $inan%e& inancial "ccounting #ost "ccounting $anking theory and practice #redit !anagement &roject !anagement

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,un-ab University '((2

Ba%.el/r /$ C/mmer%e B %/m*IT0 "dvanced "ccounting #ost "ccounting $usiness communication &rinciple of auditing $usiness law Taxation &akistan studies 'conomic development of &akistan 45C ,re*En"ineerin"0

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%ntroduction to business !oney banking and finance &rinciple of accounting &rinciple of economics $usiness mathematics and statistics %ntroduction to computer %slamic studies unctional 'nglish

Ra3alpin#i B/ar# '((1

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'nglish >rdu

%slamiyat &akistan studies

#hemistry &hysics

!athematics

8OR: E;,ERIENCE: M/bilin! As Inb/un# Call Center Representative CCR0 ,resent

!obilink has been ranked among top +,, cellular networks of the ?lobe1 @ithin &akistan, itAs leading the race of customers and services with a great margin1 Resp/nsibilities: Belivered world class customer service to customers who called into the call center1 $uilt customer satisfaction and loyalty by providing best customer service1 &rovided timely and effective resolution to a range of customer queries related to the productC service1 *trive for one-call resolution of customer issues1 #omplete ongoing training to stay abreast of product, service and policy changes1 *trike with positive and cooperative tone with both customers and coworkers1 Bemonstrate best judgment in the disbursement of adjustment and credit1 %ncrease the customer experience by providing information on new products, rate plans, and services through up selling opportunities 'scalating customerAs complaints to concern departments and maintaining assigned kpi with at least +,,D quality As A%%/unt O$$i%er '(()*

</l#en 4//#s '((= Resp/nsibilities:

To assist !anager "ccounts in preparation of inancial *tatement &ayments to Eenders !anaging >tility 0egister &reparation of #ash $ook &reparation of Fedgers &reparation of order control sheet daily 0esponsible for overall sales office administration #orrespondence with $anks for company accounts maintaining, bank statements, checques, cash1

*taff *alaries8$oth administrations and sales staff9 $ank 0econciliation *tatement As Internee ? tea%.er '(()*

Ot.ers E>perien%es '((=

*ix weeks internship at >$F, %slamabad1 'ight weeks internship at "skari bank, 0awalpindi1 Two years experience of teaching in Gawiya "cademy18"ccounting H !ath9 5EME5TER ,ROJECT5: " marketing of product project regarding &ractices of >$F1 0esearch methodology project on ($F &rocess costing project on &*I inal project on "skari bank operationsCfinancialCaccounts 8%n process9 E;TRA 5:I@@5 AC9UIRED:

"lways ready to accept challenges1 "ble to project both a positive and professional company images1 "bility to co-ordinate and supervise the team efficiently1 0esult oriented H successful working with a people of all levels1 "bility to tackle the problematic situations with serenity and patience *elf-starterJ can be depended on to complete a task under minimal supervision1 Bealing with people tactfully but firmly1 "bility to work under pressure "nalytical skills inancial modeling 0esearch and presentation skills Time management COM,UTER @ITERACA AND COMMUNICATION 5:I@@5:

?ood !* @ord, 'xcel and &ower &oint understanding amiliar with *tatistics and !athematics and "ccounting *oftware1 amiliar with %#0! 8%nternet #ustomer 0elationship !anagement *ystem9, *iebel *ystem, 'point *ystem 8!obilink9 'xcellent in '-mail and internet surfing1 ?ood communication skills 8 'nglish, >rdu, H &unjabi9 ACTIVITIE5 AND INTERE5T5:

0eading books &laying and watching cricket1 AC7IEVEMANT5:

*ecured awards during school and collegeA sport activities @orked with different K1?1IAs during earthquake1 #onsistent performance despite facing odd situations1 ?arnered valuable knowledge at every stage of professional life

RE4ERNCE5: 0eferences will be furnished upon request