Godrej Infotech

Business Information Systems Management

Interim Project Report

Group 7, Section B 5th Feb 2014 BISM

Group Identification: Section: B Group Number: 7 Members:

PGP/17/069 PGP/17/080 PGP/17/090 PGP/17/100 PGP/17/110 PGP/17/120

ANKITA JAIN HIMANI KABRA MADHURIMA MAGGU PARVATHY RAJAN SAURABH TIWARI TARA RAJAGOPALAN Initial observation

Godrej Infotech, formerly a division of Godrej &Boyce Mfg. Co. Ltd started functioning as a separate entity (still part of the Godrej Group) in 1999. Headquartered in Mumbai, it is an IT services and consulting company which provides services like software development, ERP implementation and support services. The company offers enterprise solutions for Microsoft Dynamics' products - Navision, Axapta and CRM. The company is an SEI-CMM Level 4 company and they also have to their credit ISO9001:2000 Quality Systems Certification for Design and Development and Development of Commercial application software, ERP Consultancy Services and Operations and Technology. Their products can be classified into 6 categories a. b. c. d. e. f. Microsoft Dynamics AX Microsoft Dynamics NAV Microsoft Dynamics CRM INFOR practice SAP practice GTIL products

Their products are very widely used in various sectors like manufacturing, retail, media and entertainment etc. The various services provided by the company include the following: Consultancy Implementation Migration Application Support

GITL Services

Godrej Infotech, with its industry-specific knowledge, application expertise and technology solutions help companies in areas such as product selection, business process study and ERP consultancy - feasibility analysis, installation and performance tuning, project planning and management, post-implementation support and helpdesk services, implementation reviews etc. Migration and upgrade services can be classified into functional and technical upgrade services. Functional upgrades involve migration to higher versions of ERP whereas technical upgrades involve migration of one database, operating system or server to a better version or higher level server. The services that come under the area of application support are - post implementation support, product enhancements, training, best practices and diagnostic studies. These services operate mainly on the offshore delivery model which is cost-effective as well. The GTIL services consist of Informix database service which is one of the largest ERP implementations in Informix environment maintained by GTIL, operations technology the lifeline of the company, including network management, email, server and application hosting etc., software service involving various Microsoft (ASP, C#, Share point), open (Java, J2EE, hibernate) and host centric (Unix, COBOL) technologies and enterprise application. GITL was using an in-house developed Customer Relationship Management solution, eCRM, with Microsoft SQL Server 2005 as the backend database running on Windows Server 2003. With time, the in-house developed CRM solution could no longer be supported. To revamp the archaic and incompetent IT systems and processes at the company, GITL designed its new CRM strategy for future growth. It wanted to move to a CRM solution that required less customization and supported the company's long-term vision. Impressed with the 360-degree customer view and flexibility offered by Microsoft Dynamics CRM, GITL decided to implement the same. It adopted the Microsoft Dynamics CRM in 2011.

Scope of the project Keeping the above background in mind, we have arrived at the conclusion that our project will revolve primarily around GITL leveraging Microsoft Dynamics CRM and related ERP solutions to facilitate their business processes. The topics that we will revolve our project around are: 1. How GTIL uses Information Systems to achieve operational excellence and facilitate it for other organizations 2. Analyze the effectiveness of IS in SCM as envisioned by GITL 3. Analyze the effectiveness of IS in CRM as envisioned by GITL 4. Analyze the impact of IT on GITLs strategic evolution 5. How GITL leverages IS for its own Decision Making and for other organizations it provides solutions for 6. Analyze the effectiveness of the GITLs information systems on governance

Sources of Information (Primary/Secondary) The sources of information for our project will mainly revolve around secondary sources like published case studies, journals, Godrej Infotechs information documents (for public consumption) and Microsofts published documents. Primary sources of information are tentatively some interviews of employees of the Microsoft Dynamics CRM product development team.

Division of effort among the group members

PGP/17/069

ANKITA JAIN

Analyze the effectiveness of the GITLs information systems on governance

PGP/17/080

HIMANI KABRA

Analyze the effectiveness of IS in SCM as envisioned by GITL

PGP/17/090

MADHURIMA MAGGU

How GITL leverages IS for its own Decision Making and for other organizations it provides solutions for

PGP/17/100

PARVATHY RAJAN

How GTIL uses Information Systems to achieve operational excellence and facilitate it for other organizations

PGP/17/110

SAURABH TIWARI

Analyze the impact of IT on GITLs strategic evolution

PGP/17/120

TARA RAJAGOPALAN

Analyze the effectiveness of IS in CRM as envisioned by GITL

References: http://www.godrejinfotech.com/