CHRIS UNDERWOOD

220 Plantation Trail  Griffin, GA 30223  chris@pctrends.net  770 468 3896

MCSE 2003 SENIOR ADMINISTRATOR

Solutions-oriented Senior Systems Engineer/Administrator with more than seven years of

demonstrated success designing and implementing database and network solutions that improve
business functionality, decrease costs, increase performance, and positively affect the bottom line.

 Strong analytical and problem-solving skills

 Experienced in highly available atmospheres where availability and personal attention to details
are critical for successful functionality.
 Hands-on experience leading all stages of system development efforts, including requirements
definition, design, architecture, testing, and support.
 Ability to work exceptionally effectively in a team environment

CORE COMPETENCIES: Network & Systems Security;; Data Integrity/Recovery; Disaster Recovery Planning;
Contingency Planning; Research & Development; Risk Assessment; Cost Benefits Analysis, Training
Peers and Clients, Resource, Supervision, Database Development and Design

* Platforms: Microsoft Windows® Operating Systems 3.1-2003, Vista, Xp, Linux (Red Hat, Suse), Mac
OS, Mac Server, OS2 Warp.
* Networking: TCP/IP, IPX/SPX, Ethernet, VPN, SSH, IIS 4, 5, 6, FTP, HTTP. Network Cabling- Cat 5E, 6
* Languages: Windows Shell Scripting, C, Basic, HTML, C#, VBScript, VB.NET, T-SQL, ASP,
ColdFusion, XML
* Tools: Norton Firewall and Ghost, McAfee/Norton Virus Protection Utilities, Microsoft Office System
(including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft
Outlook®), Microsoft Project, and Microsoft FrontPage®, MS SQL 7, SQL 2000, SQL 2005, SQL 2008
Beta, Zetafax, Pagegate, Symantec Backup Suites, PCAnywhere, Clustering, IIS4,5,6, SAN

PROFESSIONAL EXPERIENCE

INTERACT PUBLIC SAFETY SYSTEMS

Decatur,GA
September 2005 – February 2007
Systems Engineer
Expertise in network architecture, maintenance, and support of IPSS hardware and software solutions,
Microsoft 2008 Beta/2003/2000/XP, Microsoft SQL, and Microsoft Clustering. Dell PowerEdge 1850,
1950, 2850, 2950 servers; PowerVault 114T, 122T, 136T tape libraries; PowerVault 220S direct-attached
storage and PowerVault 2410 racks and components
Key Contributions:
 Lead field engineer in installation of companies’ hardware and software solutions. This included
Windows 2000/2003 web servers hosting IIS 5,6 as well as SQL Server 2000, 2005.
 Maintained existing customer sites with a strong emphasis on troubleshooting.
 A full understanding of the Microsoft O/S suite of products, including Clustering, DNS, DHCP, IIS,
SQL design, administration, disaster recovery, and maintenance.
 Train peers in MS Windows 2000, Windows Server 2003 and SQL 2000 design and development
…
 Dedication to customer satisfaction
 Implemented Active Directory policy structure from Windows 2000 to Windows Server 2003.
Created policies that took into account Windows 2003 strict password scheme and Internet
Explorers Enhanced Security.
 Travel to client’s sites and take scope of their infrastructure and recommend improvements and
requirements to implement our scope of 911 Emergency Response Software suites.
 At the client’s site, I installed the servers, network infrastructure and configured all the
workstations to connect to our Computer Aided Drafting Server (CAD), WebCAD Server, and
Report Management Server. These are all based on Windows 2003, SQL 2000/2005, and WinXP
on the workstations. Also worked closely with Bellsouth and their techs to install Interact’s 911
System in conjunction with Bellsouth’s phone system.
 Our suite of products require .NET framework installed and working properly for the suite to
function properly. I installed and troubleshooting issues that related with IIS and .NET framework
dependability.
 Worked with various clients troubleshooting various TCP/IP network inefficiencies and worked with
clients to optimize their IP network.
 Working with Northrop/Grumman in Baltimore on designing a country wide Emergency Response
system for a country in Africa. This project is projected over 20 billion dollars and includes our
suite of products on many cluster DELL PowerEdge, HP ProLiant servers. Our database is also
clustered on a DELL SAN (Storage Area Network) with replication throughout the network to many
subscribers of our data.
 Northrop/Grumman project provided SQL Server database design and implementation plan
related to the size and usage characteristics related to requirements defined for the Country of
Algeria’s needs
 Design database model for 20TB for Northrop’s database that included normalization, table
design, security design and indexing based on clients needs
 Solid mentoring experience in SQL 2000 and Windows 2003. Lead instructor teaching Algerians at
Northrop/Grumman in 20 day classes in SQL database design, clustering for fault-tolerance,
replicating databases with transactional and merge replication, database management, optimizing
sql server performance. Also 20 day classes in Windows 2003 focusing on networking, Active
Directory, clustering, load-balancing, overall performance and troubleshooting issues.
 Installed multiple DELL PowerEdge 2850/2950s with PowerVault 220s with fiber-channel Disk
Array. Installed Windows 2003 R2 in a cluster of multiple PowerEdge 2850/2950 and the
PowerVault as the NAS or SAN
 Worked with different project managers on multiple projects generating specific to-do lists based
on the client’s infrastructure needs that would work optimally with our suite of products. I.e. Design
new networks based on Cisco routers/switches/hubs, cabling requirements, backup solutions,
power requirements, power backup needs, as well as space efficiency based on their layout.
 Installed, maintained, and developed technical documents for deployment of IIS 6 with Interact
Software Suite, using Visual Basic and Cobol.
 Organized and deployed daily backup schedule using Veritas Backup Exec with various Dell Tape
libraries including 114T, 122T and others.
 Documented system process and configuration management installing Oracle 10g, SQL 2000,
SQL 2005, and Windows 2003 for the company’s processes and client needs. Each build was
based on my tested documentation.
 Participate in on-site DBA implementation activities as needed and defined by client
  Provided recommendations to SQL server, Windows, networking, and planning a strategy for
growing needs defined by client
 Provided recommendations on storage needs, backup, failover, and clustering using Windows
2003 and SQL 2000/2005
 Security Clearance

INDEPENDENT CONSULTANT
Atlanta Area
January 2001 – October 2005
March 2007 – Present
Owner PCTrends (various computer consulting work)
IT Manager/Developer, Database Administrator/Developer, Senior Systems Engineer
Designed, developed, and implemented networks, systems, databases, and programs as directed by
various clients, including the following projects:
NXWave.Com (IT Manager/Developer)
 Lead Designer and implemented a complete Windows Server 2003 server network, IIS6 Web
server, and SQL Server 2000 database used to develop an online real estate inventory search and
data entry. I implemented the network infrastructure based on the clients need for hosting their
website and their application that was to be a hosted application.
 Influential to the initial design of the user web GUI and database backend.
 7 years troubleshooting and managing various LANs/WANs with different Microsoft products.
 5 years maintaining, troubleshooting and installing web sites for a Atlanta area web hosting
company with IIS 4,5,6
 Designed and implemented Security Policies and User Policies in Active Directory for the
company which included development, sales, clients, as well as management.
 Set up and designed internal domain system using Windows Server 2003 as the domain
controller.
 Installed and maintained IIS 6 on a Windows 2003 network hosting the company’s primary
website. The website was designed using a .NET environment.
TMI (IT Manager)
Jackson, GA
Developed a new file server system; calculated project costs and time line; and provided speed and
performance enhancements to clients.
 Created and implemented migration from NT4 to Windows 2000.
 Restructured and improved infrastructure.
 On call for daily response during critical times of the month when a server failed or was slowing
down the business flow.
 Designed and implemented a backup scheme to make a daily backup of multiple workstations
onto the server. Daily backup of server’s system state files.
Interland, Inc. (Database Developer- SQL Server 2000)
 Planned, developed, tested, and documented the in-house customer management program that
kept tract of customer information, history, billing cycles, and open trouble tickets.
 Instrumental in complete SQL Server 2000 design and database back-end, liaising with end-user,
back-end and front-end programming to accomplish in-house goals for their proprietary software.
  Was instrumental in designing a database designed to work with their customer management
model. It was used by development to track customers, their history, open trouble tickets and
payment schedules.
 Worked closely with President of Interland on project desires and changes that needed to be
implemented in the database for development team to efficiently complete their job.
 Design, implement and maintain system software components, principally in C# , ASP.net., Web
Services, WPF, WCF and C++ , VB and ASP
Greenway Medical (Database Administrator/Developer)
 Designed, coded, tested, and implemented logical and physical databases.
 Developed a new GUI system and coordinated physical changes to computer databases.
 Created and/or modified programs to facilitate data access.
 Implemented new design change policies for the local database. Also implement daily
maintenance, performance, and troubleshooting any and all issues that arose from development.
 Author functional and design specifications, build prototypes, and use other appropriate
techniques to achieve product definition and design goals.

INTERLAND, INC.
Atlanta, GA
March 1998 – January 2001
Senior Systems Engineer
Key Contributions:
 Supervised 14 NT Administrators.
 Designed logical and physical databases and developed a new server build list system.
Instrumental in total server migration of 300+ servers from Windows NT to Windows 2000 with
little to no downtime. Implement a change management schedule for implementing this upgrade
with little to no downtime.
 Senior Engineer in a web hosting company that involved designing and implementing all our
virtual web hosting structure and deployment of our client’s web site.
 Calculated costs and time line for all projects that were Windows related
 Lead engineer that designed capacity planning and defined the hardware and software needed in
the current environment and growth for applications
 Planned, executed, restructured and improved performance of web and database servers in ASP
(Application Service Provider).
 Maintained inventory control, including Compaq and HP servers, tape libraries, and racks.
 Planned and executed migration of all production critical systems to a new data center.
 Was part of a team that specialized in planning, designing, engineering, constructing, monitoring
and maintaining the new data center, computer rooms and server rooms that integrate 'best-of-
breed', critical infrastructure technologies. The result is an always available, scalable, redundant,
fault-tolerant, manageable, and maintainable data center environment. It consisted of over 750+
highly available Microsoft 2000 Web servers, 75+ SQL servers, while hosting over 75,000 web
sites on our triple OC-12 , triple OC-3 network.
 Configured and managed Windows 2000 Web Server Farms on IIS 5 using round-robin DNS.
 Primary Engineer in charge of the 99.9% uptime for Interland.com and accessibility to the
developers.
 Managed company wide Microsoft Web Servers and SQL Servers as well as the NT/2000
administrator team.
 Delegated recommendations that included topics including backup/recover on websites and SQL
databases.
 Installed and configured Veritas Backup Exec on a tape library for company-wide backup solution
as well as Windows backups for quick restores for our web hosting clients.
 Performed SQL server backup restores, database migrations, consolidations and performance
tuning and troubleshooting.
 Documented system process and configuration management installing SQL 2000, Windows NT,
Windows 2000, and Windows 2003 for the company’s web servers and database servers.
 Performed implementation of client’s mail hosting using IPSwitch Imail Servers.
 Responsible for day to day management of company’s Windows’ systems and network, including
client support and local and international helpdesk support.
 Supported 750+ Windows NT/2000 high-availability web and database servers across North
America in mixed-domain and Active Directory native environments utilizing network load
balancing and/or MS clustering – MS Cluster Server. Load balancing was implemented using
round-robin DNS which directed computers to individual servers in a network, based on factors
such as server processor utilization, the number of connections to a server, or the overall server
performance.
 Daily enterprise backup of 250+ web servers that included customer’s data that was live on the
server. Also, coordinated backup schedules and restore schedules if needed.
 Created, designed, implemented and managed the load-balancing web farm for Interland.COM. It
was highly-available and over a 2 year time averaged an up-time of over 99.999%.
 One of the founding 10 employees of Interland; we started with approximately 10 webservers, one
SQL server, 2 mail servers and 1 DNS server. When I left the company we had more than 750
web servers, 75+ SQL Servers, and more than 100 mail servers.
 Maintained N-tier application by managing the websites and web server infrastructure for
interland.com which was on a highly available load balancing configuration.

EDUCATION AND CREDENTIALS

Southern Polytechnic Institute Marietta, GA 1992 – 1994
Computer Engineering Technology

Professional Training and Certifications

Microsoft Certified Systems Engineer 2003
Microsoft Certified System Administrator
Microsoft Certified Professional
Microsoft Certified IT Professional: Database Administrator (currently pursuing)