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Questionnaire for Oracle AR

Questionnaire for Oracle AR

Q.No

 

Questions

Type

Response

Revisit Y/N

.

 

1

What type(s) of customers do you have?

Process

   

2

How do you group your customers for credit limits/credit checks?

Process,Setup

   

3

How do you group your customers for statements?

Process,Setup

   

4

How do you group your customers for interest charges for late payments?

Process,Setup

   

5

How do you group your customers for payment rules?

Process,Setup

   

6

How many customers do you have?

Metric

   

7

What type of payment terms do you provide?

Setup

   

8

Do you provide split term payment terms?

Setup

   

9

Do you provide discount payment terms?

Setup

   

10

Do you automatically number new customers as they are created?

Process

   

11

Do you automatically number customer business purposes as they are created?

Process

   

12

Do you track and record relationships between customers e.g. franchises, subsidiaries et

Process

   

13

Do you create reciprocal customer relationships whenever you create a relationship betw

Process

   

14

Do you send customers statements?

Process

   

15

Do you have multiple "remit tos"?

Process

   

16

How are multiple "remit tos" determined for each customer?

Process

   

17

What credit information is tracked for each customer?

Process

   

18

Do terms and conditions of customer agreements and/or payment terms change based u

Process

   

19

How do you maintain/audit your customer data?

Process

   

20

Do you have a prospect system separate from the receivables customers?

Process

   

21

Who has access to your customer database?

Process

   

22

Do you have the same customers repeated multiple times in the datafiles or the same cu

Process

   

23

How do you track customers with different or multiple bill-to and ship-to addresses?

Process

   

24

Who maintains your customer information?

Process

   

25

How do you receive notice to create/generate an invoice to bill a customer?

Process

   

26

How do you link the specific products/services that you sell, with general ledger accounts

Setup,Process

   

27

Do you regularly invoice customers for the same items?

Process

   

28

Do you use standard invoice lines with default pricing and default accounting information?

Setup,Process

   

29

Do you ever use invoice forms and/or the invoice entry process for transactions other tha

Process

   

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30

Do you use Debit Memos?

Process

31

How are Debit Memos accounted for?

Process

32

Why are Debit Memos used?

Process

33

What items appear on Debit Memos?

Process

34

Do you use Customer Account Credit Memos?

Process

35

How are Customer Account Credit Memos used?

Process

36

Why are Customer Account Credit Memos used?

Process

37

What items appear on Customer Account Credit Memos?

Process

38

Do you enter invoices in batches?

Process

39

How are batch invoices defined?

Setup

40

Do you use batch controls, such as counts and amounts?

Process

41

What are the units of measure you use when you bill customers for products and/or servi

Setup,Process

42

Do you require taxes to be established for use when preparing invoices?

Setup

43

Do you validate the tax rate against a Customer’s Ship To address when preparing invoic

Setup

44

Do you have any subsidiaries that bill customers in a foreign currency?

Process

45

Are there any other foreign currency issues regarding invoice generation?

Process

46

How many invoice types do you have?

Setup,Metric

47

How frequently do you invoice your customers?

Metric

48

How do you track sales revenue on invoices? How is it reported?

Process

49

What different shipping methods do you use?

Process

50

How do you number your invoices?

Process

51

Do you have standard default line items that you use?

Process

52

Do you have standard default line items that you use or are most lines free format?

Process

53

What type of units of measure do you use?

Process

54

Do you have different price schedules dependent on customer or volumes?

Process

55

Where are your price schedules maintained?

Process

56

How often are sales orders invoiced?

Metric

57

What is the criteria to invoice?

Process

58

What items appear on your invoices (inventory? non-inventory?)

Process

59

Who maintains your valid payment terms? What are they?

Process

60

What paper stock is used to print the invoices?

Process

61

Where are the invoices printed? How many printers and where are they? Pre-printed for

Process

62

What remit to address is assigned for your invoices?

Process

63

Do you assign shipping charges for your invoices?

Process

64

How are shipping charges calculated?

Process

65

How do you calculate your tax charges? What are the rates?

Process

66

How do you keep your tax rate information up to date?

Process

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67

Why are credit memos used?

Process

68

How are the revenue, receivable, freight and tax accounts configured for each invoice typ

Process

69

How are adjustments to closed periods handled?

Process

70

Do you ever recognize revenue from a single transaction over multiple periods?

Process

71

When do you recognize revenue?

Process

72

How many General Ledger accounts do you distribute to?

Setup, Process

73

When do you create or recognize outstanding receivables?

Process

74

Do you distribute earned and unearned revenue? What are the GL accounts?

Setup,Process

75

Do you have unbilled receivables?

Process

76

Is revenue assignment associated with sales people information?

Process

77

Do you assign non-revenue credit to sales people?

Process

78

Do you have special revenue recognition for long-term agreements?

Process

79

How do you maintain and assign salespeople to customers?

Process, Setup

80

Do you track Sales Territory Information?

Process

81

How is Sales Territory Information for tracking purposes derived? (i.e. customer, salesper

Process

82

Do you maintain mandatory and/or optional reviews in your orders cycle for credit risk, leg

Process

83

Do you have sales representatives? How many?

Process,Metric

84

How do you breakup territory for sales?

Process

85

How do you assign commissions?

Process

86

Do you track non-revenue sales credits?

Process

87

Do you automatically determine the general ledger accounts for specific transactions (i. e

Setup

88

Do you have a central registry of customers which supports more than one business?

Process

89

Will customers of different businesses be supplied with the same items ?

Process

90

How do you enter/manage a credit amount owed to the customer by your company?

Process

91

How do you enter/manage a credit amount owed to your company by the customer

Process

92

Do you send customers statements?

Process

93

Do you ever adjust receivables?

Process

94

How do you adjust receivables?

Process

95

Do you limit the amounts when adjusting receivables?

Process

96

What do your agings look like?

Process

97

Do you have multiple "remit tos"?

Process

98

How are multiple "remit tos" determined for a customer?

Process

99

What credit information is tracked for each customer?

Process

100

Do you charge finance charges?

Process

101

How do you charge finance charges?

Process

102

Do you send dunning letters to customers?

Process

103

Do collectors actively call customers on delinquent items?

Process

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104

What is the process for tracking actions to collect on delinquent accounts?

Process

105

Is the process for tracking actions to collect on delinquent accounts automated?

Process

106

Do terms and conditions of customer agreements and/or payment terms change based u

Process

107

Do you monitor your collectors performance?

Process

108

What metrics are used to monitor collections performance?

Metric

109

Do you run a detailed expense statement periodically?

Process

110

How often is a detailed expense statement run and to whom is it distributed?

Process

111

Do you do cash requirements forecasting?

Process

112

What sort of buckets do you use for cash requirements forecasting? (i.e. 30, 60, 90

)

Process

113

How do you monitor customer account status?

Process

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