Huawei MA5600: Failure to Go Online for a Multicast User This topic describes how to troubleshoot the fault when

a multicast user (queried on the MA5600T / MA5603T) fails to order any pro ram because of the failure to o online! "hen the MA5600T/MA5603T functions as the #$%AM and a multicast user fails to o online& locate the fault accordin to the followin procedure! Location Method "hen a #$%AM multicast user fails to o online& locate the fault accordin followin procedure' (! )hec* whether the user is in the bloc* state! +! )hec* whether the user port is acti,ated! 3! )hec* whether the pro ram ordered by the user e-ists! .! )hec* whether the user has ri hts to order the pro ram! 5! )hec* the bandwidth )A) function! /ote' To facilitate fault report& sa,e the results of the followin steps! Procedure Step 0un the display i mp user command to query the multicast user status! A 1f the user is in the bloc* state& it indicates that the user is bloc*ed! 1n this case& run the undo i mp user bloc* command to unbloc* the user! Then& proceed to $tep +! 2 1f the user is in the offline state& o to $tep 3! /3T4 1f you need to bloc* a multicast user from watchin a pro ram but not to delete the user (such as a user that is out of ser,ice)& run the i mp user bloc* command to bloc* the user! "hen the user is bloc*ed& the MA5600T/MA5603T forces the user to o offline from the watchin pro ram! 1n addition& the MA5600T/ MA5603T re5ects the user from orderin a pro ram until the user is bloc*ed! Step ! 3rder a pro ram a ain and chec* whether the user can o online! A 1f the user can o online& o to $tep (.! 2 1f the user fails to o online& proceed to $tep 3! Step " 0un the display port state portid command to chec* whether the multicast port is acti,ated! A 1f the port is acti,ated& o to $tep 6! 2 1f the port is not acti,ated& proceed to $tep .! Step # 0un the acti,ate portid command to acti,ate the user port! Then& chec* whether the multicast port is acti,ated! A 1f the port is acti,ated& o to $tep 6!
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2 1f the port is not acti,ated& proceed to $tep 5! Step 5 7roceed accordin to the specific symptom of the fault! l 1f the multicast user oes online first and then oes offline& you need to chec* the modem and the physical line! (! )hec* the status of the %4# on the modem! 1f the %4# indicates that the modem is abnormal& replace the modem with a normal modem! 1f the %4# indicates that the modem is in the normal state& it indicates that the fault is not caused by the modem! Then& proceed to $tep 6! +! )onnect the modem to the )3 equipment& to the M#8& and to the MA5600T/ MA5603T& and perform tests accordin ly to locate the fault on the line section by section! Then& proceed to $tep 6! l 1f the multicast user fails to o online from the be innin and the correspondin port fails to be acti,ated& you need not only need to chec* the modem and the physical line to locate the fault usin the abo,e9mentioned methods& but also need to chec* the MA5600T/ MA5603T data confi uration! :ou can refer to the confi uration of other normal ports and bind an appropriate line profile to the faulty port! 8or details& see 6!; )han in the %ine 7rofile (Template) of an -#$% 7ort! Then& proceed to $tep 6! Step 6 3rder a pro ram a ain and chec* whether the user can o online! A 1f the user can o online& o to $tep (.! 2 1f the user fails to o online& proceed to $tep 6! Step $ 0un the display i mp pro ram all command to query the multicast pro ram list! )hec* whether the M<%A/ of the user contains the pro ram ordered by the user! A 1f the M<%A/ contains the pro ram& o to $tep =! 2 1f the M<%A/ does not contain the pro ram& proceed to $tep ;! Step % 3rder a pro ram that e-ists in the M<%A/ a ain and chec* whether the pro ram can be watched! A 1f the pro ram can be watched& notify the user that this pro ram needs to be bou ht! Then o to $tep (.! 2 1f the pro ram cannot be watched& proceed to $tep =! Step & )hec* whether the user has ri hts to order the pro ram! (! 0un the display i mp user ser,ice9port (00 command to query the ri ht (authority) profile bound to the user (assume that the 1# of the ser,ice port for the multicast user is (00)! l "hen 2ind profiles is 9& it indicates that authentication is not required and the user can order all pro rams in the M<%A/! >o to $tep ((! l "hen 2ind profiles is 0& it indicates that the user is not bound to any ri ht profile and cannot order any pro ram! 7roceed to $tep =!+
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l "hen 2ind profiles is lar er than or equal to (& it indicates that the user can order only the permitted multicast pro ram! :ou can see the inde- and name of the pro ram ri ht profile bound to the user at the end of the query result! >o to $tep =!3 +! 0un the i mp user bind9profile ser,ice9port (00 profile9inde-9list ( command to bind a proper ri ht profile to the user accordin to multicast ser,ice plannin (assume that the 1# of the ser,ice port for the user is (00 and the inde- of the pro ram ri ht profile to be bound is ()! 7roceed to $tep =!3! 3! 0un the display i mp profile profile9inde- ( command to query the multicast ri ht profile bound to the user (assume that the inde- of the pro ram ri ht profile bound to the user is ()! l "hen the ri ht of the ordered pro ram for the user is watch or pre,iew& it indicates that the user can order this pro ram! >o to $tep ((! l "hen the ri ht of the ordered pro ram for the user is forbidden or idle& it indicates that the user does not ha,e the ri ht to order this pro ram! 7roceed to $tep (0! /3T4 There are four types of pro ram ri hts' forbidden& pre,iew& watch& and idle! "hen a user is bound to multiple profiles and the pro ram ri hts in the profiles are different& the final pro ram ri ht of the user is determined by the ri ht with the hi hest priority! 2y default& the priority of the pro ram ri hts is forbidden ? pre,iew ? watch ? idle! :ou can run the i mp ri ht9priority command to set the priority! $tep (0 3rder the pro ram with the watch or pre,iew ri ht for the user and chec* whether the pro ram can be watched! l 1f the pro ram can be watched& notify the user that this pro ram needs to be bou ht! Then& o to $tep (.! l 1f the pro ram cannot be watched& proceed to $tep ((! $tep (( )hec* the bandwidth )A) function! (! 0un the followin commands to enable the monitorin function of the multicast user! huawei(confi )@terminal monitor huawei(confi )@terminal debu in huawei(confi )@debu in i mp all +! 3rder a pro ram a ain! 3! After commands are printed& run the followin commands to disable the debu in function! huawei(confi )@undo debu in i mp huawei(confi )@undo terminal debu in huawei(confi )@undo terminal monitor .! )hec* the debu in information on the )%1! l 1f A"arnin ' the user fails to pass bandwidth )A)A is displayed and the user can use only the current bandwidth accordin to the ser,ice requirement& notify the user to order the pro ram with low traffic! Then& o to $tep (.! l 1f A"arnin ' the user fails to pass bandwidth )A)A is displayed and more bandwidth
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can be allocated to the user accordin to the ser,ice requirement& run the i mp user modify ser,ice9port (00 ma-9bandwidth 5000 command to increase the bandwidth allocated to the user (assume that the 1# of the ser,ice port for the multicast user is (00 and the ma-imum bandwidth is increased to 5000 *bit/s)! Then& proceed to $tep (+! l 1f the precedin information is not displayed& o to $tep (3! $tep (+ 3rder a pro ram a ain and chec* whether the pro ram can be watched! l 1f the pro ram can be watched& o to $tep (.! l 1f the pro ram cannot be watched& proceed to $tep (3! $tep (3 0ecord the results of the precedin steps in the form for reportin a fault& fill in the form completely& and then submit the form to Buawei for technical support! $tep (. The fault is rectified! 99994nd More related: MA5600/MA5603' )onfi urin the license function MA5600/MA5603' )ontrol board reset caused by abnormalities MA5600/MA5603' $er,ice board reset repeatedly More Huawei products and 'e(iews )ou can (isit: http://www.huanetwork.com/blog

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