Академический Документы
Профессиональный Документы
Культура Документы
Getting Started
Supporting
PATROL Central Web Edition 7.8.10 PATROL Central Operator Web Edition 7.8.10 PATROL Central Administration Web Edition 7.8.10
December 2010
www.bmc.com
Copyright 2010 BMC Software, Inc. BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. UNIX is the registered trademark of The Open Group in the US and other countries. The information included in this documentation is the proprietary and confidential information of BMC Software, Inc., its affiliates, or licensors. Your use of this information is subject to the terms and conditions of the applicable End User License agreement for the product and to the proprietary and restricted rights notices included in the product documentation.
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I I I
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Contents
Chapter 1 Components and capabilities 15 16 16 16 17 18 18 22 22 24 25 Components of the console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL Central . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL Central Operator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL Central Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL Central Operator features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How the console fits into PATROL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessing online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Where to go from here. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 2 Installing PATROL Central console
Determining which components to install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Verifying system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 System requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 PATROL environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Firewall configuration information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Considerations for determining which Web server to use . . . . . . . . . . . . . . . . . . . 29 Determining how to install products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 About the installation utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 About the Distribution Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Required information for installing PATROL Central Operator Web Edition . . . . 33 Installation directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 PATROL 3.x product directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Web server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Root login and password (UNIX only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 PATROL Console Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Web server user name and group (Apache and Tomcat only) . . . . . . . . . . . . . . . . 35 Certificate information (IIS only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Certificate information (Apache and Tomcat only) . . . . . . . . . . . . . . . . . . . . . . . . . 36 RTSERVERS variable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Security information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Tomcat shutdown port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Apache-Tomcat protocol version 13 port (IIS and Apache only) . . . . . . . . . . . . . . 39 Prerequisites for installing PATROL Central Operator Web Edition on IIS 7 and 7.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 ISAPI Extensions for IIS on Windows Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Enabling IIS to run 32-bit and 64-bit PATROL Central Operator Web Edition 41 Configuring application pool on IIS 7 and 7.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Contents 5
Configuring the generic error page on IIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Setting SSL port on IIS 7 and 7.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Web server HTTP and HTTPS ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 IIS Web site instance (IIS only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Trimming Apache Web server log files (Apache only) . . . . . . . . . . . . . . . . . . . . . . 47 Installation worksheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 General worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Worksheet for IIS web server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Worksheet for Apache web server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Worksheet for Tomcat standalone web server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Upgrading versus first-time installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Installation procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Installing PATROL Central Operator on Windows . . . . . . . . . . . . . . . . . . . . . . . . . 53 Installing PATROL Central Operator on UNIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Directory structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Backing up and restoring PATROL Central and Console modules . . . . . . . . . . . . . . . 63 Where to go from here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Chapter 3 Monitoring your enterprise with PATROL Central Operator 65
Web browser requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Solaris OS patches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 About the Java plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 About accepting the certificate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Using Internet Explorer version 6 on Windows 2003 . . . . . . . . . . . . . . . . . . . . . . . . 68 Setting up your monitoring environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Accessing PATROL Central . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 The PATROL Central console infrastructure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Accessing PATROL Central Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Setting a console timeout value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Customizing the splash screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Creating Your Management Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Connecting to a PATROL Console Server and selecting a management profile . 73 Adding managed systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Loading PATROL KMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Viewing object information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Licensing information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Viewing active user statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Viewing blackout information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Where to go from here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Chapter 4 Administering users of PATROL Central Operator 83
About accounts and groups in the PATROL environment . . . . . . . . . . . . . . . . . . . . . . 85 About accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 About groups and users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 About managed system groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 General considerations for setting up users and groups . . . . . . . . . . . . . . . . . . . . . . . . 88 Example steps for setting up user accounts and groups . . . . . . . . . . . . . . . . . . . . . 89 Example steps for setting up managed system groups . . . . . . . . . . . . . . . . . . . . . . 90
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Example steps for setting up managed system groups to avoid account lockouts . 91 About PATROL Central Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Starting PATROL Central Administration and connecting to a PATROL Console Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Administering aliases and impersonations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 About the user authentication process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Example scenario for a single account for all managed systems . . . . . . . . . . . . . . 95 Example scenario for different accounts according to location . . . . . . . . . . . . . . . 96 Example scenario for different accounts according to application . . . . . . . . . . . . 98 Example scenario for a single account for all managed systems but one . . . . . . . 99 Example scenario for restricted and privileged accounts on several managed systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Administering rights and permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 About assigning rights and permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Predefined groups on the PATROL Console Server . . . . . . . . . . . . . . . . . . . . . . . 103 Rights used in PATROL Central Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Permissions used in PATROL Central Operator . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Using access control lists to manage permissions . . . . . . . . . . . . . . . . . . . . . . . . . 106 Rights and permissions for special users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 How predefined rights and permissions determine group roles . . . . . . . . . . . . . 110 Using the predefined groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Example scenario for granting rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Example scenario for simple sharing of management profiles. . . . . . . . . . . . . . . 114 Example scenario for advanced sharing of management profiles . . . . . . . . . . . . 116 Using ACLs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 About the ACL evaluation process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Using ACLs on managed system groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Using ACLs on KM products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Using ACLs on menu commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Chapter 5 Configuring the PATROL Central Console environment 127 128 128 129 130 131 132 133 134 135 137 140 144 147 149
Starting and stopping related programs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Starting and stopping the RTserver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Starting and stopping the PATROL Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Starting and stopping the PATROL Console Server . . . . . . . . . . . . . . . . . . . . . . . Managing services on Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Starting and stopping PATROL Central Operator Web Edition . . . . . . . . . . . . . . . Starting and stopping PATROL Central Operator Web Edition on Windows Starting and stopping PATROL Central Operator Web Edition on UNIX . . . Verifying the installation and execution of the Web server and related components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing Tomcat standalone Web server ports. . . . . . . . . . . . . . . . . . . . . . . . . . . Changing Apache web server ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing IIS web server ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing the Java plug-in version after installation . . . . . . . . . . . . . . . . . . . . . . . . . . Where to go from here. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents
Chapter 6
Information for users of PATROL Console for Microsoft Windows 3.x or PATROL Console for UNIX 3.x 151
Compatibility and functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 PATROL Agent compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 KM compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Developer functionality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Differences between PATROL 3.x Consoles and PATROL Central Operator. . . . . . 154 Communications with managed systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Session and desktop files versus management profiles . . . . . . . . . . . . . . . . . . . . . 155 Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 User administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 User names and passwords for managed systems . . . . . . . . . . . . . . . . . . . . . . . . . 156 Computer name and port number versus managed system name . . . . . . . . . . . 156 Event types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Overrides versus customizations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 State change actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 KM version arbitration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Chart history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Location of task icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 KM in the PATROL object namespace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Running menu commands and InfoBox commands . . . . . . . . . . . . . . . . . . . . . . . 159 Migrating console information from PATROL Console for Windows or PATROL Console for UNIX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Appendix A Troubleshooting PATROL Central Operator 161
Common problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 Installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 Web server problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 General usage problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Gathering diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Where to find diagnostic information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Installation logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Web server logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Client logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 Checking which PATROL Central ports are in use on UNIX . . . . . . . . . . . . . . . . 178 Obtaining version, system, and contact information . . . . . . . . . . . . . . . . . . . . . . . 179 Dealing with web server issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Appendix B Enhancing web server security 181
The Apache web server: keystore password, certificates, and modes . . . . . . . . . . . . 182 About the keystore password and the Apache policy file . . . . . . . . . . . . . . . . . . . 182 Replacing the self-signed certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182 About attended and unattended modes for the Apache web server . . . . . . . . . . 183 Appendix C Modifying initialization settings after installation 185
The startup configuration file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 About modifying the startup configuration file . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
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What you may modify in the startup.cfg file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Appendix D Index Environment variables 189 191
Contents
10
Book Title
Figures
PATROL Central Operator and the PATROL architecture single-cloud configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 PATROL Central Operator and the PATROL architecture multi-cloud configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Hierarchy of objects in PATROL Central Administration . . . . . . . . . . . . . . . . . . . . . 106
Figures
11
12
<$paratext
Tables
Components to install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 User accounts and groups on PATROL Console Server and managed systems . . . . 85 Example scenarios for managing access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Predefined PATROL groups on the PATROL Console Server . . . . . . . . . . . . . . . . . 103 Predefined right assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Permissions for management profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Permissions for managed systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Permissions for managed system groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Permissions for KMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Abilities of members of the predefined groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Terminology differences between PATROL 3.x Consoles and PATROL Central Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Event types for PATROL 3.x consoles versus PATROL Central Operator . . . . . . . . 157 Summary of where to find diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Tables
13
14
Book Title
Chapter
1
16 16 16 17 18 18 22 22 24
Chapter 1
15
PATROL Central Web Edition (PATROL Central) is a console that hosts console modules, which provide additional functionality. PATROL Central Operator Web Edition (PATROL Central Operator) is a console module for PATROL Central. It provides the majority of the functionality for monitoring PATROL. PATROL Central Administration Web Edition (PATROL Central Administration) is a console module for PATROL Central. It provides administration of user access to PATROL.
PATROL Central
The Web Edition of PATROL Central provides a single, consistent, web-based interface for the functionality provided by console modules, such as PATROL Central Operator and PATROL Central Administration. The Web Edition of PATROL Central and its console modules are installed on a centralized computer shared by multiple users who access PATROL Central using a web browser. The user must load individual console modules to use their functionality.
view the state of your distributed environment select which managed systems and applications you want to monitor view all the monitored resources in your distributed environment as icons or in lists organize your monitoring environment with shortcuts, custom views, folders, and charts
16
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run predefined and user-defined commands and tasks on managed systems customize select properties of PATROL objects, such as the alarm ranges of parameters view, acknowledge, close, and delete PATROL events query for PATROL objects, based on object type and state run commands when a monitored resource changes state retrieve and delete historical data view active user statistics
NOTE
PATROL developer functionality is not supported by PATROL Central Operator. For development functionality, you must use the PATROL Console for Microsoft Windows or PATROL Console for UNIX in developer mode.
retrieve and work with any group or user that is known to the PATROL Console Server to which you connect configure the alias and impersonation tables that allow users to connect to managed systems on which they do not have accounts define impersonation tables that are global to all members of a managed system group assign rights, which control access to console functionality, to groups and users allow and deny access to specific objects in PATROL for groups and users use managed system groups to manage ACLs on all managed systems in the group
Chapter 1
17
Custom views
You can create custom views in your management profile. A custom view is a single window that can display multiple objects. For example, you can create a custom view to display the charts of several parameters together.
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Book Title
Like other consoles for PATROL, the PATROL Central console (with the PATROL Central Operator and PATROL Central Administration console modules) provides a window into your PATROL environment. Unlike older consoles for PATROL, it does not communicate directly with managed systems. Instead, the console uses a three tier architecture:
I
the managed system tier (PATROL managed nodes) This tier includes the PATROL Agent.
the common services tier (mid-level) This tier includes PATROL Central Web Edition as well as the PATROL Console Server and RTserver, which provide for shared communications and centralized administration.
the console systems tier (end-user consoles, viewers, utilities) This tier includes the web browser clients that connect to PATROL Central Web Edition, as well as any PATROL Central Windows consoles.
Figure 1 on page 20 and Figure 2 on page 21 show the relationship between the Web Edition of PATROL Central console and other PATROL infrastructure components. Almost all of the information that you view in the console ultimately comes from the individual managed systems. However, all communication between the console and the managed systems is facilitated by the PATROL Console Server and Real-Time Server (RTserver) cloud.
NOTE
I
For a more complete understanding of PATROL architecture, see the PATROL Fundamentals online Help. For more information about how the Web Edition of PATROL Central compares to other consoles for PATROL, see the document Choosing a PATROL Console.
Chapter 1
19
Figure 1
Console Systems
Web browser
Common Services
PATROL Central Web Edition PATROL Central Operator PATROL Central Administration Other console modules RTserver Cloud
Managed Systems
PATROL Agents (all supported versions) Install PATROL solutions (KMs) on each system.
PATROL products and solutions may require additional files installed throughout the infrastructure.
20
Book Title
Figure 2
Console Systems
Common Services
PATROL Central Web Edition PATROL Central Operator PATROL Central Administration Other console modules
RTserver Cloud
RTserver Cloud
RTserver Cloud
RTserver Cloud
Managed Systems
PATROL Agents (all supported versions) Install PATROL solutions (KMs) on each system.
PATROL Agents (all supported versions) Install PATROL solutions (KMs) on each system.
PATROL Agents (all supported versions) Install PATROL solutions (KMs) on each system.
PATROL products and solutions may require additional files installed throughout the infrastructure.
Chapter 1
21
Related documentation
Related documentation
PATROL Central, PATROL Central Operator, and PATROL Central Administration are supported by the following documents:
I I I I I I I I I I I I I
PATROL Central Operator Web Edition Getting Started Guide PATROL Central Operator Web Edition Release Notes PATROL Central Web Edition online Help PATROL Central Operator Web Edition online Help PATROL Central Administration Web Edition online Help PATROL Fundamentals online Help PATROL Installation Reference Manual PATROL Console Server and RTserver Getting Started Guide PATROL Security Release Notes PATROL Security User Guide PATROL Console Migration Tool Release Notes PATROL Central Console Comparison technical bulletin PATROL Central Infrastructure Best Practices Guide
Like most BMC Software documentation, this book and the documents listed above are available in printed and online formats. Visit the BMC Software Customer Support page at http://www.bmc.com/support_home to request additional printed books or to view online books and notices (such as release notes and technical bulletins). Some product shipments also include the online books on a documentation CD.
NOTE
Online books are formatted as Portable Document Format (PDF) or HTML files. To view, print, or copy PDF books, use the free Acrobat Reader from Adobe Systems. If your product installation does not install the reader, you can obtain the reader at http://www.adobe.com.
22
Book Title
Do this 1. From the main menu, choose Help => Help Topics. 2. In the Contents tab, select PATROL Central.
individual console modules, such as PATROL Central Operator or PATROL Central Administration
In the upper-right corner of the PATROL Central interface, click the Help icon and choose the topics for PATROL Central Operator or PATROL Central Administration.
I
Click the Help button on the dialog box that you want help on. Perform one of the following actions: 1. Select the field and press F1. 2. Click the question mark in the corner of the dialog box, then click the field. 3. Right-click the field.
Perform one of the following actions: 1. Select the filed and press F1. 2. Click the Help button on the PATROL Central toolbar, then click the menu or toolbar command.
In the upper-right corner of the PATROL Central interface, click the Help icon and choose PATROL KM Help.
I
In the tree view area, right-click the application instance or class and choose Help. In the tree view area, right-click the parameter and choose Help.
Chapter 1
23
Chapter 6, Information for users of PATROL Console for Microsoft Windows 3.x or PATROL Console for UNIX 3.x
Chapter A, Troubleshooting PATROL Central troubleshooting issues related to Operator installing and configuring PATROL Central Operator, Web server problems, and general usage enhancing security for the Apache Web Appendix B, Enhancing web server security server modifying initialization settings using environment variables Appendix C, Modifying initialization settings after installation Appendix D, Environment variables
24
Book Title
Chapter
Chapter 2
25
Configuring the generic error page on IIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Setting SSL port on IIS 7 and 7.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Web server HTTP and HTTPS ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 IIS Web site instance (IIS only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Trimming Apache Web server log files (Apache only) . . . . . . . . . . . . . . . . . . . . . . 47 Installation worksheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 General worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Worksheet for IIS web server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Worksheet for Apache web server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Worksheet for Tomcat standalone web server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Upgrading versus first-time installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Installation procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Installing PATROL Central Operator on Windows . . . . . . . . . . . . . . . . . . . . . . . . . 53 Installing PATROL Central Operator on UNIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Directory structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Backing up and restoring PATROL Central and Console modules . . . . . . . . . . . . . . . 63 Where to go from here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
26
Book Title
Components to install
Comments This component provides the console in which you launch console modules, such as PATROL Central Operator and PATROL Central Administration. It is automatically installed when you install a console module. This is the primary component of PATROL Central Operator. It is a console module for PATROL Central. This component provides administration of user access to PATROL. It is a console module for PATROL Central.
System requirements
The PATROL Central Operator Web Edition Release Notes lists the system requirements for PATROL Central Operator Web Edition. For more information about requirements for different profile sizes, see the PATROL Central Infrastructure Best Practices Guide. You do not need to install any PATROL Central Operator components on client computers. For requirements for client computers, see Web browser requirements on page 66.
Scalability guidelines
Use the following guidelines to determine how many PATROL Central Web servers to use.
Chapter 2
27
PATROL environment
Implement one PATROL Central Web server for each location. Implement PATROL Central Web server for approximately every 15 or 20 Web browser clients. This number varies, depending on what the Web browser clients are used for, and the performance burden being placed on the Web server.
TIP
For best performance, especially in a large environment, install PATROL Central and its console modules on a dedicated computer. For information on scalability considerations, see the PATROL Central Infrastructure Best Practices Guide.
PATROL environment
You must have a PATROL environment that includes the following components:
I I I I
PATROL Agent (all supported versions) installed on managed systems PATROL KMs PATROL Console Server 7.7.00 or later RTserver 6.8.20 or later
You can install the console before installing these components; however, you cannot use the console until all the components are installed. You do not have to install these components on the same computer where you install PATROL Central Operator Web Edition. The size of your environment and number of concurrent users determines the number of PATROL Console Servers and RTservers you need. For more information on installing PATROL Console Server and RTserver, see the PATROL Console Server and RTserver Getting Started. For more information on sizing and planning your installation environment, see the PATROL Central Infrastructure Best Practices Guide. For more information on installing the PATROL Agent and PATROL KMs, see the getting started guide for the KM or Solution you are installing.
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Book Title
IIS (version 6.0 (32-bit and 64 bit) for Windows 2003), or version 7.0 (32bit and 64-bit) for windows 2008, or version 7.5 (64-bit) for Windows 2008 R2 with Tomcat servlet container Tomcat version 6.0.26 standalone (not recommended for production environments) Apache version 2.2.6 with Tomcat servlet container Tomcat version 6.0.26 standalone (not recommended for production environments)
UNIX
WARNING
Do not install Tomcat 6.0.26 in standalone mode with PATROL Central Operator - Web Edition version 7.7.00 or later if you are going to install PATROL End-to-End Response Timer. Tomcat prevents PATROL End-to-End Response Timer from working correctly. Instead, install PATROL Central Operator - Web Edition with IIS or Apache integration.
Chapter 2
29
IIS must be configured to support HTTPS. For specific instructions, consult your IIS documentation. As part of the process, you configure IIS with either a self-signed or a trusted root certificate from a certificate authority. The certificate is required to enable Secure Sockets Layer (SSL) for the Web server. For more information about certificates, see About certificates on page 31. For more information about obtaining and installing a certificate, see Certificate information (IIS only) on page 35.
TIP
For more information about Apache, see the Apache HTTP Server Web site at http://httpd.apache.org or the Apache documentation installed with Apache at http://hostname:port/manual, where hostname is the name of the server, and port is its HTTP port.
30
Book Title
NOTE
Good practice recommends that the Tomcat standalone Web server not be used in production environments. The Tomcat standalone Web server is more commonly used as a development server.
TIP
For more information about Tomcat, see the Tomcat Project Web site at http://tomcat.apache.org/or the Tomcat documentation installed with Tomcat at http://hostname:port/tomcat-docs, where hostname is the name of the server, and port is its HTTP port.
About certificates
A Web server requires a digital certificate, which identifies the source of online transactions. This certificate is contained in a keystore for the Web server. Which Web server you use and the level of security you want determine the type of certificate you use. A certificate can be self-signed or provided by a certificate authority. A self-signed certificate provides encryption, which assures the confidentiality of the data across the network, but a certificate provided by a certificate authority provides the browser user with more confidence that the server delivering the certificate is authentic. A certificate authority, also referred to as the certificate signing authority, is a trusted public or private organization that signs certificates using a private key unique to their organization. A certificate is validated by a hierarchy of certificate authorities that approve the certificate. This process is called a chain of trust. The final certificate authority in the chain is called the trusted root certificate authority or trusted root. Web browsers maintain a list of trusted certificate authorities. Not all certificate authorities are listed in a web browser. The list of trusted certificate authorities can differ between browsers and browser versions. Certificates also contain the name of the Web site to ensure that they are not arbitrarily moved. The Web browser will notify the user if the Web site in the certificate does not match the URL being viewed.
Chapter 2
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You can install to remote computers in your environment by creating an installable product image that can be transferred to and installed locally on those computers. You can install to a computer that does not have a Web browser by launching the installation utility from a command line and specifying the -serveronly command line option. This option starts the installation Perl HTTP server on the computer that does not have a browser, and you can then connect to that server using a browser on another computer.
Details for installing products locally are included in this chapter. For details about creating, distributing, and installing installable images, see the PATROL Installation Reference Manual.
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Book Title
Installation directory
The base installation directory is the location where you will install all products that you select. Additional directories will be created under the base installation directory. The installation directory must be the same installation directory that is used by other BMC Software products, such as the PATROL Agent or PATROL Console Server, on the same computer. The default installation directory on Windows is homedrive:\Program Files\BMC Software. The default installation directory on UNIX is /opt/bmc. This directory is stored as the $BMC_ROOT (UNIX) or %BMC_ROOT% (Windows) environment variable.
NOTE
All BMC Software products installed on the same computer must share the same installation directory because the products share the BMC_ROOT environment variable.
NOTE
The installation program creates a sub-directory for PATROL Central under the base installation directory. On Windows, the sub-directory is WebCentral. On UNIX, the subdirectory is webcentral. The installation program creates an OpenSSL binary in the installation directory. This OpenSSL binary needs to be handled manually whenever you upgrade or remove Apache web server.
Chapter 2
33
Web server
The default for this directory is Patrol3. If there are PATROL 3.x products installed in a different directory, you must specify that directory as the PATROL 3.x product directory.
Web server
You must select which Web server to use. For more information, see Considerations for determining which Web server to use on page 29.
PATROL Central uses a PATROL Console Server as a security server to authenticate users. Only users who have accounts known to that PATROL Console Server can use PATROL Central or any of its console modules. Individual console modules can use the same PATROL Console Server as PATROL Central or additional PATROL Console Servers, depending on the console module. For example, in PATROL Central Operator, users can open management profiles on the PATROL Console Server used by PATROL Central or other PATROL Console Servers.
You specify the PATROL Console Server for PATROL Central during the install of PATROL Central. For information about changing this PATROL Console Server after installation, see Appendix C, Modifying initialization settings after installation.
TIP
You identify a PATROL Console Server by name. By default, this name is the host name of the PATROL Console Server; however, a different name can be specified when starting the PATROL Console Server. Do not use the IP address.
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Book Title
Web server user name and group (Apache and Tomcat only)
You can use additional PATROL Console Servers with individual console modules by including them in the RTserver cloud. For more information, see the PATROL Console Server and RTserver Getting Started. For more information about setting up user accounts on PATROL Console Servers, see General considerations for setting up users and groups on page 88. For more information about the role of the PATROL Console Server, see the PATROL Console Server and RTserver Getting Started.
Web server user name and group (Apache and Tomcat only)
Before you install PATROL Central, you must create an operating system account for the Web server. If you have already installed BMC Software products and created a base installation directory, BMC Software recommends you use the same account to install PATROL Central Web Edition. The installation will ask you for the user name for the account. You must ensure that the account used for installation has write permissions in the base installation directory. On UNIX, you must also be logged on as this account when you run the install. On UNIX, you must also create an operating system group for the Web server account, and the account should belong to only this Web server group for security purposes. The installation will also ask you for the group name. Additionally, the installation will ask you for the HTTPD user name and group. These are used to run the HTTPD child daemons and to protect the files. The HTTPD user name and group must be the same as the user name and group you are using to install PATROL Central Operator Web Edition.
Chapter 2
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1. Use Admin Tools => Internet Services Manager to create a Certificate Signing Request (CSR).
NOTE
When creating the CSR, you must specify a bit length of 1024. This will make the certificate more secure.
IIS creates a CSR in the format filename.txt, and stores it on your system in the specified directory. A typical CSR is shown below:
-----BEGIN NEW CERTIFICATE REQUEST----MIIBpTCCAQ4CAQAwZTefgAkGA1UEBhMCVVMxCzAJBgNVBAgTAlRYMRAwDgYDVQQHEwdI b3VzdG9uMRUwEwYDVQQKEwxCTUMgU29mdHdhcmUxEjAQBgNVBAsTCXRlY2ggcHViczEM MAoGA1UEAxMDZG9jMabcMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCyEsLg33WKokpN A4W+4eeZDxR0F/e6kr3FkdDU54JKZ0nDeXqCHKz+rVM27ahiFksUJvobnZDiZIWpearl izdfHsI37dzTxCCkfNxyzOkd/xfMIFnREq6ktYRt3pg39LDXSC15LiJsDCgA4SG5sTBs DQv5HjITFtS8OzWpf8lQIDAQABoAAwDQYJKoZgeorgeEBQADgYEAV/sb0tY37LvAg2XY LgLz5uKtqLWmkRJJI14pJGCrl+UVBxH/WM9VOVef2TE6lItJX24HWABb0hijsjan25jS H5y0J0z9ZGWDJESE+3lmnopy60DkQkpcQT6v/q+7fzqRn/GziAPjVx6huc/Sw+XMN4sV MZ6uKbrunLQQ0Vcks=-----END NEW CERTIFICATE REQUEST-----
2. Send the CSR text to the certificate authority. Several certificate authority vendors allow you to copy and paste the CSR text to their Web sites. The certificate authority typically generates a signed certificate in the format filename.cer. 3. Obtain the signed certificate from the certificate authority vendor. Several certificate authority vendors allow you to download the signed certificate from their Web sites. 4. Use Internet Services Manager to install the signed certificate.
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Book Title
RTSERVERS variable
NOTE
Commas in any of the fields will be converted to spaces. Commas are used internally as delimiters by the certificate generation tool.
Description This is the password used to protect the keystore and the certificate. It must be at least eight characters for the Apache Web server or six characters for the Tomcat standalone Web server. This is the name of the Web server, as it will be specified in the URL for accessing the PATROL Central Web site. The Web browser will compare the server domain name in the certificate to the URL used to access the Web server. If they differ, a warning will be displayed by the browser.
organization name and organizational unit name city, state, and country
These fields identify your organization. These fields identify the location of your organization.
NOTE
If you choose the Tomcat standalone Web server, due to limitations of the Web server implementation, the keystore password is stored unencrypted in the Tomcat server.xml file. Although this file can be read by only the Web server account, it is vulnerable if that account is compromised. Although BMC Software is not aware of such a vulnerability at present, we recommend that a non-sensitive password be used. BMC Software also recommends that you do not add sensitive certificates to the Tomcat keystore in the event that the password is discovered. The site-specific, self-signed certificate deployed during the product installation is usually sufficient.
RTSERVERS variable
PATROL Central Operator and PATROL Central Administration use the RTSERVERS variable specified during the installation to connect to an RTserver. The format of the RTSERVERS variable is tcp:host:port, in which host is the computer with the RTserver and port is the port number that the RTserver is using. The default value of the RTSERVERS variable is tcp:localhost:2059.
Chapter 2
37
Security information
You can use the default value for the RTSERVERS variable if there is an RTserver on the same computer as the console and the RTserver uses the default port of 2059. However, you must update the RTSERVERS variable in the following cases:
I
If you install the console on a different computer from the RTserver, you must specify the host name of the RTserver computer in the RTSERVERS variable. If the RTserver uses a port number other than 2059, you must specify that port number in the RTSERVERS variable.
You must modify the RTSERVERS variable with the correct host name and port number, unless there is a local RTserver for PATROL Central Operator to use. The RTSERVERS variable can be modified by editing the startup.cfg file. See Appendix C, Modifying initialization settings after installation for more information about changing the startup.cfg file. For more information, see the PATROL Console Server and RTserver Getting Started.
Security information
You must set the level of security that you want to use. The recommended level is Basic Security, the default. For more information, see the PATROL Security Release Notes and PATROL Security User Guide.
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Prerequisites for installing PATROL Central Operator Web Edition on IIS 7 and 7.5
Apart from the default role services of IIS 7, you must install the following IIS 7 and 7.5 role services before installing PATROL Central Operator Web Edition.
HTTP redirection
Application Development
I
Management Tools
I
Security
I
Chapter 2
39
NOTE
To run PATROL Central Operator Web Edition on IIS 7 and 7.5, ISAPI.dll must be enabled.
1 Launch the IIS Manager by choosing Start => Programs => Administrative
Tools => Internet Information Services (IIS) Manager.
2 Navigate to the server that has the web server running. 3 In the left pane of the IIS Manager window, expand the web server host and select
Web Service Extensions.
4 Click Add new Web service extension. 5 In Extension name, enter a name (for example, ISAPI filter). 6 In Required files, click Add and browse to the following file:
%BMC_ROOT%\WebCentral\apache-tomcat\bin\win32\isapi_redirect.dll
7 Select Set extension status to Allowed. 8 Click OK. To add the ISAPI filter on Windows Server 2008 and 2008 R2
To run the PATROL Central Operator - Web Edition on Windows Server 2008 and 2008 R2 IIS ISAPI filter is necessary. You can add the ISAPI filter in the IIS Manager by completing the following steps:
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Book Title
Enabling IIS to run 32-bit and 64-bit PATROL Central Operator Web Edition
1. Select Internet Information Service(IIS) Manager. 2. Click the Server name. 3. Double-click ISAPI and CGI Restrictions. 4. On the left pane, select Add to add a new ISAPI restriction. 5. For the ISAPI or CGI Path, browse to the following file:
I
6. Enter a description (for example, ISAPI filter). 7. Select the Allow extension path to execute check box. 8. Click OK. 9. Select Default Web Site and click Handler Mappings. 10. Enable ISAPI-dll. 11. Click OK.
Enabling IIS to run 32-bit and 64-bit PATROL Central Operator Web Edition
By default, Microsoft Windows 64-bit operating system, PATROL Central Operator Web Edition 7.8.10 and later uses 64-bit ISAPI dll. To run PATROL Central Operator Web Edition 7.8.10, you must perform one of the following steps:
I
Configure IIS on Microsoft Windows 32-bit operating system and use 32-bit ISAPI dll. (You must perform this operation for PATROL Central Operator - Web Edition versions earlier than 7.8.10) Configure IIS on Microsoft Windows 64-bit operating system
If any other service is running on 32-bit IIS, then you can perform one of the following options:
I
Enabling IIS to run 32-bit and 64-bit PATROL Central Operator Web Edition
Stop the services and perform the steps mentioned in To enable IIS to run PATROL Central Operator Web Edition.
To enable IIS to run PATROL Central Operator Web Edition 1 Open a command prompt and navigate to the
%systemdrive%\Inetpub\AdminScripts directory.
3 Press Enter. 4 Stop and restart the IIS service. 5 Verify that IIS is running in the appropriate mode. 6 Verify that IIS shows the default IIS page. 7 Install the PATROL Central Operator Web Edition product. 8 (for Microsoft Windows 2003) Ensure that the following steps are performed before
starting PATROL Central Operator - Web Edition:
A Right-click the Default Web Site icon and select properties. B Under ISAPI filters tab, select PATROLCentralWebEdition filter, click Edit and
browse to the following file:
(if you are running IIS in 32-bit mode) %BMC_ROOT%\WebCentral\apachetomcat\bin\win32\isapi_redirect.dll (if you are running IIS in 64-bit mode) %BMC_ROOT%\WebCentral\apachetomcat\bin\win64\isapi_redirect.dll
C Click OK. D Click OK. E Right-click PATROLCentralWeb edition and select properties. F In the Virtual Directory tab, for the Local path, browse to the following file:
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Book Title
Enabling IIS to run 32-bit and 64-bit PATROL Central Operator Web Edition
(if you are running IIS in 32-bit mode) %BMC_ROOT%\WebCentral\apachetomcat\bin\win32\isapi_redirect.dll (if you are running IIS in 64-bit mode) %BMC_ROOT%\WebCentral\apachetomcat\bin\win64\isapi_redirect.dll
G Click OK. H Click OK. 9 (for Microsoft Windows 2008 and 2008 R2) Ensure that the following steps are
performed before starting PATROL Central Operator - Web Edition:
A Click the Server name. B Double-click ISAPI and CGI Restrictions. C On the left pane, select Add to add a new ISAPI restriction. D For the ISAPI or CGI Path, browse to the following file:
(if you are running IIS in 32-bit mode) %BMC_ROOT%\WebCentral\apachetomcat\bin\win32\isapi_redirect.dll (if you are running IIS in 64-bit mode) %BMC_ROOT%\WebCentral\apachetomcat\bin\win64\isapi_redirect.dll
E Enter a description (for example, ISAPI filter). F Select the Allow extension path to execute check box. G Click OK. H Click ISAPI filters. I Select PATROLCentralWebEdition filter, click Edit and browse to the following
file:
(if you are running IIS in 32-bit mode) %BMC_ROOT%\WebCentral\apachetomcat\bin\win32\isapi_redirect.dll (if you are running IIS in 64-bit mode) %BMC_ROOT%\WebCentral\apachetomcat\bin\win64\isapi_redirect.dll
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L In the left pane of the IIS Manager window, right-click the Default Web Site icon
and select properties.
M Under ISAPI filters tab, select PATROLCentralWebEdition filter, click Edit, and
ensure that the path is
(if you are running IIS in 32-bit mode) %BMC_ROOT%\WebCentral\apachetomcat\bin\win32\isapi_redirect.dll. (if you are running IIS in 64-bit mode) %BMC_ROOT%\WebCentral\apachetomcat\bin\win64\isapi_redirect.dll.
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Book Title
3. Click the Application Pools icon to view the Application Pools page. 4. Right-click Default Application Pool and select Advanced Settings. 5. In the Advanced Settings dialog box, set Enable 32-bit Applications to False. 6. Click OK.
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1. Launch the IIS Manager by choosing Start => Programs => Administrative Tools => Internet Information Services (IIS) Manager. 2. In left pane of the IIS Manager window, expand the Sites folder under the local computer to display the Default Web Site icon. 3. Double-click the Default Web Site icon to expand and display web sites. 4. Under Actions, click Bindings. 5. In the Site Bindings dialog box, click Add. 6. In the Add Site Binding dialog box, select Type as https, enter port (default is 443) and select the Server Certificate from the SSL certificate. 7. Click OK.
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Book Title
Installation worksheets
Use these worksheets to record information for your installation. Complete both the general worksheet and the worksheet for your Web server.
Worksheet General worksheet Worksheet for IIS web server Worksheet for Apache web server Worksheet for Tomcat standalone web server Page page 48 page 49 page 49 page 50
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General worksheet
General worksheet
Computer name: Which console modules do you want to run on this computer? Which Web server do you want to use?
I I I I I
PATROL Central Operator PATROL Central Administration IIS (Windows) Apache (UNIX) Tomcat standalone (Windows or UNIX)
Information for computers without PATROL 3.x products Where do you want to install BMC Software products? The default is C:\Program Files\BMC Software or /opt/bmc (UNIX). Information for computers with PATROL 3.x products Where are the PATROL 3.x products installed? This will determine where you install new products. If there is a PATROL Agent installed, what is its port number? Security information What security level do you want to use? The default is basic.
I I I I I
PATROL Console Server information What is the name of the PATROL Console Server to use to authenticate users for PATROL Central? (Typically, the name of the PATROL Console Server is the hostname of the computer where the PATROL Console Server is installed.) Tomcat Servlet container Information What is the shutdown port for the Tomcat servlet container? The default is 8005. RTserver information What is the name of the RTserver computer to use? The default is localhost. What is the port number for the RTserver to use? The default is 2059.
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Book Title
What is the Apache HTTPD group? Apache log maintenance What is the maximum size for log files? The default is 20 MB. Do you want to automatically add the job to crontab? The default is yes. Apache certificate information What is the keystore password? What is the server domain name? **** yes / no
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What is the organization name? What is the organizational unit name? What is the city? What is the state? What is the country?
What is the Tomcat user group? (UNIX only) Tomcat port What is the HTTP port? The default is 80. What is the HTTPS port? The default is 443. What is the Shutdown port? The default is 8005. Tomcat certificate information What is the keystore password? What is the server domain name? What is the organization name? What is the organizational unit name? What is the city? What is the state? What is the country? ****
WARNING
Do not install Tomcat 6.0.26 in standalone mode with PATROL Central Operator - Web Edition version 7.7.00 or later if you are going to install PATROL End-to-End Response Timer. Tomcat prevents PATROL End-to-End Response Timer from working correctly. Instead, install PATROL Central Operator - Web Edition with IIS or Apache integration.
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Book Title
startup.cfg
Internal datastore
Upgrading from a previous version of PATROL Central Operator Web Edition automatically disables the following console modules:
I I I I
PATROL Central Operator PATROL Central Administration PATROL End-to-End Response Timer PATROL Central Alerts
Upgrading to PATROL Central Operator Web Edition version creates a backup of the entire WebCentral directory, and migrates data from PATROL Central Operator and PATROL Central Administration to the new PATROL Central Web Edition installation. However, upgrading PATROL Central Operator Web Edition does not migrate data for PATROL Central Alerts or PATROL ETE. You must upgrade to new versions of PATROL Central Alerts or PATROL ETE. For more information, see Backing up and restoring PATROL Central and Console modules on page 63. When upgrading PATROL Central Operator Web Edition to 7.8.10 or later, the following user preferences are migrated to the new version. Additionally, you will have the opportunity to change port numbers and names used for the PATROL Console Server, RTserver, and Web servers.
Location of information My Home => Preferences Information migrated
I I I I I
First Name Last Name E-mail Initial Tab Applet Style Default Initial Tab Default Refresh Interval Default Message Timeout Max Number of Sessions Default Console Server Default Management Profile Maximum Number of Rows Allowed Query Results Lifespan
I I I I
My Home => Admin Options => Console Server My Home => Admin Options => Managed system Query
I I I I
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To upgrade PATROL Central Web Edition to version 7.5.x 1 Create a backup of your existing PATROL Central installation. See Backing up
and restoring PATROL Central and Console modules on page 63 for more information.
1 Ensure that all users are logged off of PATROL Central Web Edition. 2 Shut down the Web server by stopping the PATROL Central Web Edition
service. For more information, see Starting and stopping PATROL Central Operator Web Edition on page 132.
3 If the Web server, PATROL Console Server, and RTserver are installed in the same
%BMC_ROOT% or $BMC_ROOT directory, you must shut down the Console Server and RTserver. For more information, see Starting and stopping the RTserver on page 128, and Starting and stopping the PATROL Console Server on page 130.
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Installation procedures
NOTE
During installation of PATROL Central Operator, you may see references to aborted packages or components in the installation utility status page and the log files. This happens when the installation utility encounters components that have already been installed on the target computer. The message does not indicate a problem with the product installation. Entries in the log files will indicate that the package or component was skipped because it was already installed.
Installation procedures
These procedures describe how to perform a local installation of PATROL Central, including PATROL Central Operator and PATROL Central Administration, on Windows and UNIX.
The computer must meet the requirements stated in System requirements on page 27. You must know the required information for the installation process. If a PATROL Console Server, RTserver, or PATROL Agent are on the computer, they must be stopped. For more information, see Starting and stopping related programs on page 128. You must be logged on using an account in the Administrators group so that you can install software and modify user rights.
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All of the ports to be used by the Web server are available. If you use pop-up blocker software to prevent pop-up windows from being displayed in your Web browser, you must temporarily disable the software on the computer on which you want to install PATROL Central Operator Web Edition to run the installation utility. The procedures and requirements for disabling popup blocker software vary depending on the software that you are using. Consult the documentation provided with the pop-up blocker software for instructions.
BMC Software recommends having PATROL Console Server and RTserver installed in your environment (not necessarily the same computer) before you install the console. The installation procedures for the IIS and Tomcat Web servers are slightly different.
Procedure Install PATROL Central Operator on Windows with IIS Install PATROL Central Operator on Windows with the Tomcat standalone Web server Page page 54 page 56
To Install PATROL Central Operator on Windows with IIS 1 Confirm that IIS is properly installed and running. Check whether the bit mode of
running IIS is 32 bit or 64 bit.
2 Insert the product CD into the CD drive and run setup.exe. Then click Next to start
the installation program.
3 Review the license agreement. If you accept it, choose Accept. Then click Next. 4 On the Select Installation Option page, choose Install products on this computer now.
Then click Next. For more information about creating an installable image, see the PATROL Installation Reference Manual.
5 On the Specify Installation Directory page, specify the location where you want to
install BMC products. Then click Next.
NOTE
All BMC Software products installed on the same computer must share the same installation directory because the products share the BMC_ROOT environment variable.
For more information about the installation directory, see Installation directory on page 33.
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6 On the Select Products and Components to Install page, expand the PATROL Central Web Edition folder and then select both PATROL Central Operator - Web Edition for Windows and PATROL Central Web Edition - Core Components for Windows.
7 On the Select Web Server for Windows Platforms page, select Microsoft IIS. Then
click Next.
8 On the Configure PATROL Central - Web Edition page, specify the name of the
PATROL Console Server to be used as the security server. Then click Next.
9 Specify the shutdown port number of the Tomcat servlet container. Also select
whether you want to start the Tomcat servlet container as a service (listed as a Windows service named PATROL Central-WebEdition) after the installation. Then click Next.
WARNING
If you do not select to start the Tomcat servlet container as a service, the PATROL CentralWebEdition service will not appear in the list of services located in the Windows Services dialog.
NOTE
The Tomcat servlet container is installed and used with PATROL Central, regardless of the Web server that you choose. This servlet container runs Java code for PATROL Central.
For more information about the shutdown port number, see Tomcat shutdown port on page 38.
10 On the Configure PATROL Central - Web Edition page, specify the name of the
PATROL Console Server to be used as the security server. Then click Next.
11 On the Select Level of Security page, specify the level of security that you want and
whether or not you want to overwrite your existing security configuration. For more information, see the PATROL Console Server on page 34 and the PATROL Security User Guide. Then click Next.
12 If you specify the Advanced security options option on the Select Level of Security
page, the Select Advanced Level of Security page appears to allow you to specify the advanced level of security. See the PATROL Security User Guide for more information about the security options.
13 Specify the AJP 13 port and the port that is used by Microsoft IIS for HTTPS
connections. Then choose the Web site instance to use. Then click Next.
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For more information, see Apache-Tomcat protocol version 13 port (IIS and Apache only) on page 39, ISAPI Extensions for IIS on Windows Server on page 40, and IIS Web site instance (IIS only) on page 46.
15 On the Review Selections and Install page, review your product selections and
configuration information. Click Back to make changes or click Start Install to complete the installation.
16 Watch the Installation Status page to verify that the installation process completes
successfully. When the installation is complete, click Next.
17 On the SUCCESS page, if you want to review the installation log file, click View
Log File. When you are done, click Finish.
To Install PATROL Central Operator on Windows with the Tomcat standalone Web server NOTE
Good practice recommends that the Tomcat standalone Web server not be used in production environments. The Tomcat standalone Web server is more commonly used as a development server.
2 On the Configure PATROL Central - Web Edition page, specify the name of the
PATROL Console Server to be used as the security server. Then click Next.
3 On the Select Web Server for Windows Platforms page, select Apache Tomcat v6.0.26.
Then click Next.
4 On the Select Level of Security page, specify the level of security that you want and
whether or not you want to overwrite your existing security configuration. For more information, see the PATROL Console Server on page 34 and the PATROL Security User Guide. Then click Next.
5 If you specify the Advanced security options option on the Select Level of Security
page, the Select Advanced Level of Security page appears to allow you to specify the advanced level of security. See the PATROL Security User Guide for more information about the security options.
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6 On the Configure PATROL Central - Web Edition for Tomcat Standalone page, specify
the Tomcat user name and group and the port numbers for HTTP and HTTPS connections. Then click Next.
7 On the Configure PATROL Central - Web Edition Tomcat Certificate page, complete
the fields for the Tomcat certificate.
8 On the RTSERVERS Variable Properties page, enter the variable for the RTServer, using the format protocol:hostname:port. 9 On the Review Selections and Install page, review your product selections and
configuration information. Click Back to make changes or click Start Install to complete the installation.
10 Watch the Installation Status page to verify that the installation process completes
successfully. When the installation is complete, click Next.
11 On the SUCCESS page, if you want to review the installation log file, click View
Log File. When you are done, click Finish.
The computer must meet the requirements stated in System requirements on page 27. You are logged on using the Web server account. For more information, see Web server user name and group (Apache and Tomcat only) on page 35. All of the ports to be used by the Web server are available.
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If a PATROL Console Server, RTserver, or PATROL Agent are on the computer, they are stopped. For more information, see Starting and stopping related programs on page 128.
BMC Software recommends having PATROL Console Server and RTserver installed in your environment (not necessarily on the same computer) before installing PATROL Central Operator. The installation procedures for the Apache and Tomcat Web servers are slightly different.
Procedure Install PATROL Central Operator on UNIX with Apache install PATROL Central Operator on UNIX with the Tomcat standalone Web server Page page 58 page 60
To Install PATROL Central Operator on UNIX with Apache 1 Insert the product CD into the CD drive, mount the CD drive, and run setup.sh.
Then click Next to start the installation program.
2 Review the license agreement. If you accept it, choose Accept. Then click Next. 3 On the Select Installation Option page, choose Install products on this computer now.
Then click Next. For more information about creating an installable image, see the PATROL Installation Reference Manual.
4 On the Specify Installation Directory page, specify the location where you want to
install BMC Software products. Then click Next. For more information about the installation directory, see Installation directory on page 33.
5 On the Select Products and Components to Install page, expand the PATROL Central Web Edition folder and then select PATROL Central Operator - Web Edition for platform or PATROL Central Web Edition - Core Components for platform, or both.
6 On the Select Web Server for UNIX Platforms page, choose Apache v2.2.6 as the Web
server. Then click Next.
7 On the Provide the System Root Account Properties page, type the Root login name
and password. Then click Next. For more information, see Root login and password (UNIX only) on page 34.
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8 On the Configure PATROL Central - Web Edition page, specify the name of the
PATROL Console Server to be used as the security server. Then click Next.
9 In the Configure PATROL Central - Web Edition Tomcat page, specify the shutdown
port number on which the Tomcat servlet container will listen for termination messages and whether or not you want to start the Tomcat service automatically after the installation. For more information, see Tomcat shutdown port on page 38.
10 On the Select Level of Security page, select the level of security that you want to use.
Then click Next. For more information, see Security information on page 38.
11 If you chose the Advanced security options, complete the security information.
Then click Next. For more information, see Security information on page 38.
12 In the Configure PATROL Central - Web Edition Tomcat logs, specify the size for
Tomcat log file. In the Configure PATROL Central - Web Edition Tomcat/Apache Integration page, specify the AJP 13 as the port number. On the Configure Apache Certificate page, complete the fields for the Apache certificate. On the Apache HTTP Server Parameters page, specify the HTTPD user name and group and the port numbers for HTTP and HTTPS connections. Then click Next,
13 If a PATROL Agent was previously installed on the system to which you are
installing, on the Confirm BMC Product Startup Information page, you can provide the Agent port number and whether you want it to be restarted automatically.
14 On the RTSERVERS Variable Properties page, specify the RTserver to use. Then
click Next. For more information, see RTSERVERS variable on page 37.
15 On the Review Selections and Install page, review your product selections and
configuration information. Click Back to make changes or click Start Install to complete the installation.
16 Watch the Installation Status page to verify that the installation process completes
successfully. When the installation is complete, click Next.
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17 On the SUCCESS page, if you want to review the installation log file, click View Log
File. When you are done, click Finish.
To install PATROL Central Operator on UNIX with the Tomcat standalone Web server NOTE
Good practice recommends that the Tomcat standalone Web server not be used in production environments. The Tomcat standalone Web server is more commonly used as a development server.
2 On the Select Web Server for UNIX Platforms page, choose Apache Tomcat v6.0.26.
Then click Next.
3 On the Provide the System Root Account Properties page, type the Root login name
and password. Then click Next. For more information, see Root login and password (UNIX only) on page 34.
4 On the Configure PATROL Central - Web Edition page, specify the name of the
PATROL Console Server to be used as the security server. Then click Next.
5 In the Configure PATROL Central - Web Edition Tomcat page, specify the shutdown
port number on which the Tomcat servlet container will listen for termination messages and whether or not you want to start the Tomcat service automatically after the installation. In the Configure PATROL Central - Web Edition Tomcat logs, specify the size for Tomcat log file. For more information, see Tomcat shutdown port on page 38.
6 On the Select Level of Security page, select the level of security that you want to use.
Then click Next. For more information, see Security information on page 38.
7 If you chose the Advanced security options, complete the security information.
Then click Next. For more information, see Security information on page 38.
8 On the Configure PATROL Central - Web Edition for Tomcat Standalone page, specify
the Tomcat user name and group and the port numbers for HTTP and HTTPS connections. Then click Next.
60 Book Title
Directory structure
The Tomcat user name and group must be the same as the user name and group of the operating system account you are using to install PATROL Central Operator Web Edition. For more information, see Web server user name and group (Apache and Tomcat only) on page 35 and Web server HTTP and HTTPS ports on page 46.
9 On the Configure PATROL Central - Web Edition Tomcat Certificate page, specify the
self-signed certificate information. Then click Next. For more information, see Certificate information (Apache and Tomcat only) on page 36.
10 On the RTSERVERS Variable Properties page, specify the RTserver to use. Then
click Next. For more information, see RTSERVERS variable on page 37.
11 On the Review Selections and Install page, review your product selections and
configuration information. Click Back to make changes or click Start Install to complete the installation.
12 Watch the Installation Status page to verify that the installation process completes
successfully. When the installation is complete, click Next.
13 On the SUCCESS page, if you want to review the installation log file, click View Log
File. When you are done, click Finish.
Directory structure
The following table describes the directories used by PATROL Central.
Directory %BMC_ROOT% (Windows) Description This directory is where BMC Software products are installed. The BMC_ROOT environment variable is shared by all PATROL Central components that are installed on the same computer. This directory contains common components that are shared by multiple PATROL 7.x products, such as security files. This directory contains information about which components and products are installed.
$BMC_ROOT (UNIX)
%BMC_ROOT%\common (Windows)
$BMC_ROOT/common (UNIX)
%BMC_ROOT%\Install (Windows)
$BMC_ROOT/Install (UNIX)
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Directory structure
Description This directory contains files for uninstalling components and products. This directory is where PATROL Central is installed. This directory is where the Tomcat servlet container (and Tomcat Web server) are installed. This directory contains binary files.
$BMC_ROOT/Uninstall (UNIX)
%BMC_ROOT%\WebCentral (Windows)
$BMC_ROOT/webcentral (UNIX)
%BMC_ROOT%\WebCentral\apache-tomcat (Windows)
$BMC_ROOT/webcentral/apache-tomcat (UNIX)
%BMC_ROOT%\WebCentral\apache-tomcat\bin (Windows)
$BMC_ROOT/webcentral/apache-tomcat/bin (UNIX)
%BMC_ROOT%\WebCentral\apache-tomcat\logs (Windows) This directory contains Tomcat log files.
$BMC_ROOT/webcentral/apache-tomcat/logs (UNIX)
%BMC_ROOT%\WebCentral\apache-tomcat\ webapps\patrol\WEB-INF (Windows) This directory contains configuration files.
$BMC_ROOT/webcentral/apache-tomcat/conf (UNIX)
%BMC_ROOT%\WebCentral\apache-tomcat\ webapps\patrol\WEB-INF\log (Windows) This directory contains PATROL Central Web Edition log files.
$BMC_ROOT/webcentral/apache-tomcat/webapps/ patrol/WEB-INF/log(UNIX)
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The PATROL Central Operator and PATROL Central Administration console modules also store data on the PATROL Console Server. For information about the data stored on PATROL Console Server, see the PATROL Console Server and RTserver Getting Started. To restore PATROL Central and the PATROL Central Operator and PATROL Central Administration console modules, reinstall them, and replace the backed-up versions of the datastore files.
WARNING
When restoring PATROL Central and the PATROL Central Operator and PATROL Central Administration console modules, reinstall all of the console modules that were originally installed, and only those console modules. If you reinstall a different set of console modules, and then restore the datastore files, the PATROL Central Web page will not display the correct tabs. You can install or uninstall other console modules after restoring the datastore files.
TIP
To make reinstalling easier, record the answers to installation questions on the installation worksheets. See Installation worksheets on page 47. Also record any changes made to the startup configuration file. See Appendix C, Modifying initialization settings after installation.
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Book Title
Chapter
This chapter contains information for monitoring your enterprise with the Web Edition of PATROL Central Operator.
NOTE
Before you can use PATROL Central Operator, several related programs in the PATROL environment must be running. Usually these programs are running by default; however, if they are not, see Starting and stopping related programs on page 128.
This chapter contains the following topics: Web browser requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solaris OS patches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About the Java plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About accepting the certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Internet Explorer version 6 on Windows 2003 . . . . . . . . . . . . . . . . . . . . . . . Setting up your monitoring environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessing PATROL Central . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The PATROL Central console infrastructure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessing PATROL Central Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting a console timeout value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customizing the splash screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Creating Your Management Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting to a PATROL Console Server and selecting a management profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding managed systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loading PATROL KMs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Viewing object information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Licensing information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Viewing active user statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Viewing blackout information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Where to go from here. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 66 66 68 68 68 69 69 70 71 72 72 73 74 76 77 77 77 79 81
65
Solaris OS patches
The latest patches for Solaris must also be installed, including the J2SE patch cluster for your version of Solaris. These patches can be retrieved from the Solaris maintenance Web site at http://sunsolve.sun.com.
WARNING
The patches are necessary to address multiple problems that can range from subtle usage problems to crashes.
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Book Title
On Internet Explorer, if the Java plug-in is not already installed on the client computer when you first access the PATROL Central Web site, PATROL Central will attempt to automatically download JRE version JRE 1.6.0_20 from the Web server and install it. If it cannot be automatically downloaded, a page with a link for downloading it from the Web server is displayed. On UNIX, if the Java plug-in is not installed, a page with a link for downloading JRE version JRE 1.6.0_20 from the Web server is displayed.
TIP
If you must manually install the Java plug-in, click the link to download the Java plug-in and follow the instructions on the page to ensure that you install the appropriate version for PATROL Central.
1 From the Internet Explorer menu, choose Tools => Internet Options. 2 Click the Advanced tab. 3 Scroll to the Java (Sun) section. 4 Clear the Use Java 2 v1.6.0_20 for <applet> (requires restart) check box. 5 Click OK.
67
TIP
If you currently use the PATROL Console for Windows or the PATROL Console for UNIX, see Chapter 6, Information for users of PATROL Console for Microsoft Windows 3.x or PATROL Console for UNIX 3.x for a list of differences between the PATROL 3.x architecture and the PATROL 7.x architecture.
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Book Title
To access PATROL Central 1 Start your Web browser application. 2 In the Address or Location field, enter the following URL, where hostname is
typically the name of the computer on which the Web server for PATROL Central is running.
http://hostname/patrol
If the Web server is not using the default port for HTTP, include the port number in the URL. For example, if the Web server myserver is using port 8080, view the URL http://myserver:8080/patrol. If the Java plug-in is not installed on the client computer, see About the Java plugin on page 66 for more information. If the Web browser notifies you that it does not recognize the certificate for the Web server, see About accepting the certificate on page 68 for more information. You are prompted to log on to your security server.
3 Type your user name and password for the security server and click OK.
The home page for PATROL Central is displayed.
navigation The navigation area is located at the top of the PATROL Central interface. The area navigation area is composed of the console module tabs, subtabs, and toolbar items. For each console module installed, one or more tabs, representing an area of functionality, are added to the navigation area. list or tree view area The list or tree view area is located on the left side of the PATROL Central interface. This area may display a list or tree view of objects.
69
Description The results area is typically located on the right side of the PATROL Central interface. The results area displays information as you browse the tabs or select objects from the list or tree view area.
status area The status area is located on the lower right corner of the PATROL Central interface. The status area provides information about your connection to PATROL Console Servers, RTservers, and system messages from PATROL Central Operator, as well as other console modules.
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Book Title
To set a timeout value 1 Stop the PATROL Console Server. 2 Open the acfg_cserver_ConsoleServerID.mof file, located in the
%PATROL_ROOT%\config\cserver directory on the computer where the console
server is installed.
3 Locate the sessionIdleTimeout variable: //sessionIdleTimeout=0;. 4 Delete the comment tag (//) preceding the sessionIdleTimeout variable. 5 Assign a timeout value in milliseconds to the sessionIdleTimeout variable (for
example, sessionIdleTimeout = 15000 sets a 15-second timeout).
6 Save and close the file. 7 Restart the PATROL Console Server. NOTE
If the value for timeout is not specified or set to zero; it is considered as no timeout.
71
NOTE
You can use a customized splash screen only in English versions of the product.
2 In the local-language folder, create and save a GIF file named custom_splash.gif.
The complete directory structure is as follows:
%BMC_ROOT%\webcentral\apachetomcat\webapps\patrol\images\en_US\custom_splash.gif
NOTE
For the graphic file, BMC recommends that you specify a width of 1300 pixels and a height of 1300 pixels. The folder name (en_US) and graphic file name (custom_splash.gif) are case sensitive.
any managed systems (PATROL Agents) that you have added any Knowledge Modules (KMs) that you have loaded other miscellaneous preferences and settings
Any changes you make to your management profile are saved automatically as you make them. You do not need to manually save changes to your management profile.
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Once you select a management profile, that management profile will be opened by default the next time you start PATROL Central Operator on the same computer. Because management profiles are stored on the PATROL Console Server, you can access your management profile from any computer that is running PATROL Central Operator by connecting to the same PATROL Console Server. This section contains the following topics:
Topic Connecting to a PATROL Console Server and selecting a management profile Adding managed systems Loading PATROL KMs Reference page 73 page 74 page 76
NOTE
If you use the PATROL Console for Windows, the PATROL Console for UNIX, or both, a management profile contains information similar to a desktop file. For more information, see Chapter 6, Information for users of PATROL Console for Microsoft Windows 3.x or PATROL Console for UNIX 3.x.
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To run the Open Management Profile wizard 1 On the PATROL Central Operator General Tasks page, click Open Management
Profile.
The Console Server Service Name page of the Open Management Profile wizard is displayed.
2 From the Service Name drop-down list, choose the PATROL Console Server to use.
Then click Next.
3 The Management Profile Name page of the Open Management Profile wizard is
displayed.
Type a name for a new management profile and click Next. Select an existing management profile and click Next.
NOTE
If you select an existing management profile that is currently opened by another user in read-write mode, you can choose to open it as read-only. If you open it as read-only, you will not be able to make any changes, such as adding managed systems or loading KMs or save the temporary changes permanently. If you have the right to create a new profile, you can save the changes made in a read-only profile by using Save Management Profile As option. However, you can create temporary objects such as folders, charts, custom views and shortcuts in a read-only management profile. This feature is controlled by the Allow user to make temporary changes in read-only profile access right of PATROL Console Server. For more information about read-only management profiles, see the PATROL Central Operator Web Edition online Help.
5 Click Finish.
PATROL Central Operator connects to the PATROL Console Server and opens the management profile.
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To add managed systems 1 On the PATROL Central Operator General Tasks page, click Add Managed Systems.
The Selecting Managed Systems page of the Add Managed Systems wizard is displayed.
TIP
To select multiple managed systems, hold down the Ctrl key, and click each item you want to select. To select a range of managed systems, click the first one, then hold down the Shift key as you click the last one in the range. To select all managed systems, press Ctrl+a.
2 From the list of discovered systems, choose the systems that you want to monitor. 3 (optional) To filter the managed systems that are displayed, type a filter in the box
below the list and click Apply Filter.
NOTE
The filter does not support a wildcard search.
NOTE
Depending on how user accounts are set up on the PATROL Console Server and the individual managed systems, you might be prompted for a username and password for some managed systems. For more information, see General considerations for setting up users and groups on page 88.
The managed systems are displayed in the tree view and added to your management profile.
The managed system is configured for preloaded KMs You only want to see the KMs that are preloaded on the PATROL Agent The Load Knowledge Modules Marked as Preloaded on Selected Managed Systems option in the Managed System Selection page of the Add Managed Systems wizard is enabled for the managed system in the management profile.
To load KM(s) 1 On the PATROL Central Operator General Tasks page, click Load Knowledge
Modules.
The Selecting Managed Systems page of the Loading Knowledge Modules wizard is displayed.
2 From the list of available managed systems, select the managed systems on which
to load PATROL KMs. Then click Next.
3 The list of available KMs is displayed. 4 Select the PATROL KMs that you want to load. Then click Next.
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Licensing information on page 77 Viewing active user statistics on page 77 Viewing blackout information on page 79
Licensing information
BMC Software now provides a utility to help you track product usage and maintain product license compliance in your environment. If you have already installed version 7.7.00 of PATROL Central Operator - Web Edition, the utility is available. To use the reporting utility, see Viewing active user statistics on page 77.
TIP
If the Read and Write permissions for a profile are revoked for a particular user, then the user cannot view the details of the sessions using that profile in the View Active User Statistics and View Management Profile Statistics dialog boxes. However, the user can view the number of concurrent sessions using that profile.
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To view active user statistics 1 On the PATROL Central Operator General Tasks page, click Active User Statistic.
The Active User Statistics page is displayed. The Active User Statistics page contains the following read-only fields:
Field Console Server Name Concurrent Sessions Maximum Concurrent Sessions Allowed Description name of the Console Server number of current PATROL Central Operator users who have a profile open maximum number of concurrent PATROL Central Operator connections allowed as defined in the Console Server The value of this field is set by the Console Server configuration variable Acfg 7 1 0 Console Server::maxProfilesOpen. Maximum Concurrent Sessions Observed maximum number of concurrent PATROL Central Operator connections observed
NOTE
The information displayed in the Active User Statistics page is configured by the Console Server. The user statistics are displayed only if the PATROL Central Operator uses the Console Server 7.7.00 or later and the management profile is not opened in a read-only mode. If the PATROL Central Operator connects to a Console Server 7.7.00 or earlier, the fields on the Active User Statistics page have value as 'Unavailable' and the Reset button is also inactive.
2 To reset the value of the Maximum Concurrent Sessions Observed field to the value
of Concurrent Sessions field, click Reset.
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NOTE
By default, only the users belonging to the patadm group can use the reset feature for the Maximum Concurrent Sessions Observed field. The reset feature is controlled by the access right Allow reset of Maximum Number of Concurrent Console Sessions.
pconfig wpconfig for Microsoft Windows xpconfig for UNIX PATROL Configuration Manager
For more information about setting and configuring blackouts, refer BMC PATROL Agent Reference Manual.
NOTE
You will be able to view the blackout icons ( ) only for those objects for which blackout has been applied after you started the PATROL Central Operator.
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If blackout is not set or if blackout is over, these fields will be blank in the InfoBox of particular object.
NOTE
You must use PATROL Agent 3.8.00 or later for blackout support.
If Console Server or RTServer is restarted when blackout is running, you might expect delay for change in the blackout icon and blackout information to be populated. If blackout is applied at parent level, state change will be propagated in downward direction, that means, child objects will show the parent icon but blackout information will be displayed at parent level only. For example, if blackout is applied at application instance, all parameters under this application instance will have same icon (blackout state) as of that application instance but blackout information (Blackout Message, Blackout Start Time, and Blackout Remaining Duration) will be displayed only in the InfoBox of application instance. For parameters, in InfoBox, you would not be able to see any Blackout Message and Blackout Remaining Duration will be displayed as 0h 0m 0s.
Child object blackout will have precedence over parent object blackout. For example, if TYPE_ALARM blackout is applied to application instance and TYPE_COLLECTION blackout is applied to one of the parameter of the same application instance, the parameter will display the icon for TYPE_COLLECTION blackout.
For some blackout types (for example, TYPE ALARM and TYPE EVENT), the blackout icon might be removed though the blackout is still active depending upon the change in state of object. Though the icon is changed the blackout information can be still viewed from InfoBox.
NOTE
If a blackout is present on parent level (for example, application instance), the same blackout is also applicable for its child objects (parameters). This can be confirmed from the info box information which has the blackout information. If any blackout is set for __ANYAPPL__ this becomes visible where some of application instances are shown in blackout but the parameters do not show blackout icon. In this case the blackout information can be confirmed from the parent blackout information.
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Chapter
The PATROL architecture requires that you set up operating system user accounts and groups for the PATROL Console Server and managed systems. This chapter contains the following topics: About accounts and groups in the PATROL environment . . . . . . . . . . . . . . . . . . . . . . 85 About accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 About groups and users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 About managed system groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 General considerations for setting up users and groups . . . . . . . . . . . . . . . . . . . . . . . . 88 Example steps for setting up user accounts and groups . . . . . . . . . . . . . . . . . . . . . 89 Example steps for setting up managed system groups . . . . . . . . . . . . . . . . . . . . . . 90 Example steps for setting up managed system groups to avoid account lockouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 About PATROL Central Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Starting PATROL Central Administration and connecting to a PATROL Console Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Administering aliases and impersonations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 About the user authentication process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Example scenario for a single account for all managed systems . . . . . . . . . . . . . . 95 Example scenario for different accounts according to location . . . . . . . . . . . . . . . 96 Example scenario for different accounts according to application . . . . . . . . . . . . 98 Example scenario for a single account for all managed systems but one . . . . . . . 99 Example scenario for restricted and privileged accounts on several managed systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Administering rights and permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 About assigning rights and permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Predefined groups on the PATROL Console Server . . . . . . . . . . . . . . . . . . . . . . . 103 Rights used in PATROL Central Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Permissions used in PATROL Central Operator . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Using access control lists to manage permissions . . . . . . . . . . . . . . . . . . . . . . . . . 106 Rights and permissions for special users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 How predefined rights and permissions determine group roles . . . . . . . . . . . . . 110
Chapter 4 Administering users of PATROL Central Operator 83
Using the predefined groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Example scenario for granting rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Example scenario for simple sharing of management profiles . . . . . . . . . . . . . . . 114 Example scenario for advanced sharing of management profiles . . . . . . . . . . . . 116 Using ACLs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 About the ACL evaluation process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Using ACLs on managed system groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Using ACLs on KM products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Using ACLs on menu commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
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establishing user's identity throughout PATROL (authentication and impersonation) For more information, see Administering aliases and impersonations on page 93.
controlling which functionality users can access (rights) and which objects users can access (permissions) For more information, see Administering rights and permissions on page 101.
identifying the groups to which the user belongs For more information, see About accounts on page 86.
identifying managed system groups that contain a collection of managed host systems For more information, see About managed system groups on page 87.
Table 2 shows how user accounts and groups are used on different computers. Table 2
Computer PATROL Central Web Edition
User accounts and groups on PATROL Console Server and managed systems
User accounts User accounts on a specified PATROL Console Server are used to control who can log on to PATROL Central Web Edition and who can perform administration functions. User accounts on the PATROL Console Server are used to control rights and permissions and to identify users. Groups Groups on a specified PATROL Console Server are used to control who can log on to PATROL Central Web Edition and who can perform administration functions.
I
User groups on the PATROL Console Server are used to control rights and permissions. Managed system groups define collections of host systems to manage rights, permissions, impersonation tables, and access control lists (ACLs) on a group basis.
Managed System
not used
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About accounts
About accounts
When a user connects to the PATROL Console Server from a console, the user logs on with an operating system account that the PATROL Console Server knows. The PATROL Console Server uses the operating system account to identify the user, the groups to which the user belongs, the PATROL rights and permissions the user has, and the accounts used to authenticate the user with each managed system in a given profile. The PATROL Console Server passes on the user account information or an alias to a user account to the managed system groups so that the managed systems can also identify the user. The user account can be a local or domain account. You set up user accounts in the operating system for each computer. You set up the impersonation table for aliases in the PATROL Console Server with PATROL Central Administration. For more information, see About PATROL Central Administration on page 92.
Administrators can grant all members of a group a permission. However, individual members can be denied the permission, even though the permission is granted to the group. Administrators can grant additional permissions to individual group members provided the group to which the user belongs is not denied those permissions. Administrators can deny all members of a group a permission. If a group is denied a permission, individual members cannot be granted the permission by any other means. Administrators can define the same accounts used to authenticate the user with one or more managed systems for all members of a particular group.
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TIP
Note that managed system groups are groups of managed systems that you define using PATROL Central Operator Web Edition. These groups are different from the groups of users discussed in About groups and users on page 86, which are defined by the operating system that hosts the PATROL Console Server.
There are no restrictions on the number of managed system groups you can create managed systems you can assign to a managed system group groups to which individual managed systems may belong.
You cannot nest managed system groups. Read and write permissions control access to managed system group configuration and definition tasks; write permission controls who may modify managed system group definitions. You can assign read and write permissions to the top-level managed system group container to apply to all managed system groups and to the individual managed system group objects. The more specific permission supersedes the more general. For example, if a server in a managed system group has individually specified permissions, the permissions for the individual managed system prevail over the permissions for the managed system group. You do not have to make changes to the impersonation table or rights defined for the group when you add or remove managed systems from a managed system group or rename a group. In setting up an impersonation table, specify the name of the managed system group in place of the managed-node service name. Because the entries in an impersonation table are evaluated in a top-down order, you should arrange the order of these entries based on your needs.
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Do you want to use local accounts or domain accounts? If you use domain accounts that are known to both the PATROL Console Server and managed systems, you do not have to use the impersonation table. If you use local accounts for managed systems, you might have to create aliases to those accounts in the impersonation table in the PATROL Console Server.
Do you want to create multiple accounts in the operating system for each managed system? If you want multiple users to share the same account on a managed system, you can create aliases to that account in the impersonation table in the PATROL Console Server.
Do you want users to be able to access managed systems that they do not have accounts on? If so, you will have to set up user accounts on the managed systems and then create aliases to them in the impersonation table in the PATROL Console Server.
Do you administer a large environment and prefer to manage impersonations, aliases, rights, permissions, and ACLs for a collection of host systems instead of managing these tasks on a host-by-host basis? If so, you should set up managed system groups. You can then apply aliases, rights, permissions, and ACLs to a managed system group which contains the host systems that belong to the managed system group.
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TIP
If you use multiple PATROL Console Servers, set up the impersonation table on each PATROL Console Server separately. Only the impersonation table on the corresponding PATROL Console Server is used. For example, suppose a user logs on to PATROL Central with an account on the PATROL Console Server used by PATROL Central, then, in PATROL Central Operator, opens a management profile on a different PATROL Console Server. When the user tries to access a managed system in the management profile, the impersonation table on only the second PATROL Console Server is used.
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exclude some groups from seeing certain servers restrict a particular user from a specific machine in a group limit a particular user to just one specific machine in a group
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Example steps for setting up managed system groups to avoid account lockouts
Example steps for setting up managed system groups to avoid account lockouts
A lockout scenario occurs when a user has the same user name and different passwords for different domains and the host systems in the domains are part of a management profile. During the authentication process, the PATROL Console Server sends the first set of credentials (user name and password) to all managed systems, resulting in account lockouts on other domains where the password is not valid. The following steps describe the required configuration settings to avoid possible account lockout scenarios: 1. Start the PATROL Console Server with the mlmAuthOrder variable set to 2. To set the mlmAuthOrder variable to 2, navigate to the <PATROL ROOT>/config/cserver directory and edit the acfg_cserver_<cserver id>.mof file. 2. On the computer hosting PATROL Central Web, make the following changes in the $BMC_HOME/webcentral/apache-tomcat/webapps/patrol/WEB-INF/wc.script file: Replace INSERT INTO NAMEDVALUE
VALUES(8,'__global__',10,'com.bmc.webconsole.core.allowasyncauthen tication,'false' ,13) with INSERT INTO NAMEDVALUE VALUES(8,'__global__',10,'com.bmc.webconsole.core.allowasyncauthen tication','true',13).
3. On the computer hosting PATROL Central Web, make the following changes in the $BMC_HOME/webcentral/apache-tomcat/webapps/patrol/WEBINF/core/register.xml file: Replace <namedValue
id="com.bmc.webconsole.core.allowAsyncAuthentication" value=false"> with <namedValue id="com.bmc.webconsole.core.allowAsyncAuthentication" value="true">
4. In PATROL Central Administration, set up a Managed System Group with a name that begins with the DOMAIN_ prefix, followed by the domain name. You can add managed systems from that domain to create a managed system group. For information about managed system groups, see Example steps for setting up managed system groups on page 90. For example, for the SRV1 domain, you can specify the name of the Managed System Group as DOMAIN_SRV1.
91
NOTE
The DOMAIN_ prefix of a Managed System Group is case-sensitive. A managed system group with the DOMAIN_ prefix restricts successfully authenticated credentials to only those managed systems which are members of that particular managed system group, hence avoiding the account lockout issue.
Ensure that all entries in the impersonation table of the PATROL Console Server are valid.
WARNING
To avoid account lockouts, the managed system group is created based on the domain. Consider an example wherein a managed system outside the domain is added to the managed system group that already contains n number of managed systems. If the first authentication pop-up comes for the managed system outside the domain, it results in n number of popups, one for each managed system in the managed system group. Hence, you need to be cautious while adding managed systems to the managed system group.
You want to set up impersonation tables so that users do not have to enter account information for managed systems. For more information, see Administering aliases and impersonations on page 93.
You want to control rights and permissions using groups other than the predefined groups, or the default rights and permissions for those groups do not fit your needs. For more information, see Administering rights and permissions on page 101.
You want to place collections of managed systems in managed system groups to define impersonation tables that are global to all members of a managed system group and to manage ACLs for all managed systems in that group. For more information, see Example scenario for a single account for all managed systems but one on page 99.
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2 Click the Administration tab in the PATROL Central Web Edition banner area. To connect PATROL Central Administration to a PATROL Console Server
From the Service drop-down list, select the PATROL Console Server to which you want to connect.
The user logs on to the PATROL Console Server with a domain account that is also known to the managed system. The user logs on to the PATROL Console Server with a local account, and the managed system has an account with an identical user name and password. The user has an account on the managed system and enters the user name and password when connecting to the managed system. The impersonation table in the PATROL Console Server is set up to provide an alias for the user to a user account on the managed system. The impersonation table in the PATROL Console Server is set up to provide an alias for the managed system group to which the user belongs.
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The user can connect to any managed system if the impersonation table in the PATROL Console Server is set up to provide an alias for the managed system group to which the user belongs and the user is not otherwise restricted from connecting to the managed system.
You set up user accounts in the operating system for the managed system. You set up user accounts and groups in the operating system for the PATROL Console Server. You set up the impersonation table in the PATROL Console Server with PATROL Central Administration. You created one or more optional managed system groups to administer aliases and impersonation for the managed host systems in the groups. For more information, see the PATROL Central Administration online Help.
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3. If the PATROL Agent does not recognize the console account, the PATROL Console Server consults its impersonation table for an alias account for the user or the user group to which the user belongs. The impersonation table lookup is based on the PATROL Agents name and managed system group membership. 4. If there is an alias account for the user or managed system group to which the user belongs, the PATROL Console Server provides it to the PATROL Agent. If the PATROL Agent recognizes the alias account, the authentication process is successfully completed. 5. If there is no alias account, or if the PATROL Agent does not recognize the alias account, the user is prompted for an account to use. 6. If the PATROL Agent recognizes the account the user enters, the authentication process is successfully completed. Otherwise, the user cannot access the PATROL Agent. The process outlined illustrates the default impersonation process. You can configure the order in which accounts are selected for impersonation. For more information about configuring the account order for authenticating to PATROL Agents, see the PATROL Console Server and RTserver Getting Started guide. Table 3 lists the example scenarios provided for managing access.
Table 3
To manage access for this topic A single account for all managed systems Different accounts according to location Different accounts according to application A single account for all managed system but one Restricted and privileged accounts on several managed systems
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NOTE
This example scenario provides the general tasks. For detailed instructions for a specific task, see the PATROL Central Administration online Help.
Scenario
You have several managed systems that all have a local account with the same user name and password. You want all users to be able to access all of the managed systems.
Solution
1. Create a single alias for the local account.
Alias patrol_all User name patrol Password ****
2. Add a single row in the impersonation table, using wildcards for the user and the service name.
User/Group User/Group name Service type User * Managed System Service name * Alias patrol_all
NOTE
I
You can still control which users and groups can access specific managed systems by setting permissions for those managed system. Alternatively, you can create a managed system group and add all of the systems to the managed system group.
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NOTE
This example scenario provides the general tasks. For detailed instructions for a specific task, see the PATROL Central Administration online Help.
Scenario
You have several managed systems in different locations. You create a managed system group for each location such that each managed system group contains all of the managed systems in that location. All of the managed systems have a local account with the same user name. However, each location uses a different password. You want all users to be able to access all of the managed systems.
Solution
1. Create an alias for each user name and password combination.
Alias patrol_location_1 patrol_location_2 User name patrol patrol Password **** ****
2. Add a row in the impersonation table for each location, using pattern matching on the service name.
User/Group User/Group name Service type User User * * Service name Alias patrol_location_1 patrol_location_2
NOTE
You can still control which users and groups can access specific managed systems by setting permissions for those managed system.
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NOTE
This example scenario provides the general tasks. For detailed instructions for a specific task, see the PATROL Central Administration online Help.
Scenario
You have several managed systems that host five different applications. You create a managed system group for each application such that each managed system group contains all of the managed systems with that application. All of the managed systems with the same application use the same account. The accounts for two of the applications happen to be the same. The accounts for the other three applications are different. You want all users to be able to access all of the managed systems.
Solution
1. Create four aliases for each unique user name and password combination.
Alias patrol_app1_and_app2 patrol_app3 patrol_app4 patrol_app5 User name patrol patrol patrol patrol Password **** **** **** ****
2. Add a row in the impersonation table for each application, using the corresponding managed system group name.
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Example scenario for a single account for all managed systems but one
Service type Managed System Group Managed System Group Managed System Group Managed System Group Managed System Group
Service name
Alias
APPLCATION1 patrol_app1_and_app2 APPLCATION2 patrol_app1_and_app2 APPLCATION3 patrol_app3 APPLCATION4 patrol_app4 APPLCATION5 patrol_app5
NOTE
I I
You can also use pattern matching to combine rows for app1 and app2. You can still control which users and groups can access specific managed systems by setting permissions for those managed system.
Example scenario for a single account for all managed systems but one
This example describes a solution to granting all PATROL users access to all managed systems, when all managed systems have the same user name and password, except one.
NOTE
This example scenario provides the general tasks. For step instructions for a specific task, see the PATROL Central Administration online Help.
Scenario
You have several managed systems. All of the managed systems have a local account with the same user name and password, except for one special system. You want only one special user to be able to access the special system. You want all users, including the special user, to be able to access all of the other managed systems.
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Example scenario for restricted and privileged accounts on several managed systems
Solution
1. Create two aliases: one for the account on the special system, and another for the shared user name and password.
Alias patrol_special patrol_regular User name patrolspecial patrol Password **** ****
2. Add two rows to the impersonation table: one for the special managed system, and another for all the other managed systems.
User/Group User/Group name Service type User User SpecialUser * Managed System Managed System Service name SpecialAgent * Alias patrol_special patrol_regular
Make sure that the row for the special user is before the row for all users. Otherwise, the PATROL Console Server will find the alias patrol_regular, and never use the patrol_special alias.
NOTE
Instead of controlling access to the special managed system in the impersonation table, you can apply the alias to all users and control which users and groups can access the special managed system by setting permissions for it.
Example scenario for restricted and privileged accounts on several managed systems
This example describes a solution to granting PATROL users in one group access to a one account on all managed systems and PATROL users in other groups access to a another account on all managed systems, when all managed systems have two types of accounts: a restricted account and a privileged account.
NOTE
This example scenario provides the general tasks. For step instructions for a specific task, see the PATROL Central Administration online Help.
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Scenario
You have several managed systems. All of the managed systems have two types of accounts: a restricted account and a privileged account. You want only users in the patadm group to connect to the managed systems using the privileged account, and you want users in the patop, patpop, and patwatch groups to connect to the managed systems using the restricted account.
Solution
1. Create two aliases: one for the restricted account, and another for the privileged account.
Alias patrol_restricted patrol_privileged User name patrolrestricted patrolprivileged Password **** ****
2. Add four rows to the impersonation table: one for each group.
User/Group User/Group name Service type Group Group Group Group patadm patop patpop patwatch Managed System Managed System Managed System Managed System Service name * * * * Alias patrol_privileged patrol_restricted patrol_restricted patrol_restricted
NOTE
Instead of controlling access to the special managed system in the impersonation table, you can apply the alias to all users and control which users and groups can access the special managed system by setting permissions for it.
Chapter 4
101
The PATROL architecture uses operating system user accounts and groups on the PATROL Console Server to control rights and permissions for PATROL. A right allows a user to access specific console functionality. A permission allows a user to access specific PATROL objects. It is the combination of rights and permissions that determine what any user can accomplish or access in the PATROL world. A PATROL user cannot access functionality or objects without both the appropriate rights and permissions. You administer rights and permissions by using PATROL Central Administration. However, the information is stored on the PATROL Console Server. Types of permissions for managed systems are as follows:
I
Read permission allows you to view objects under the KM or load the KM, if you have the associated rights. Administrators who want to restrict users to specific host groups can remove the read permissions on managed systems. Write permission allows you to add or remove agents to or from a managed system. Create permission allows you to add a managed system to a domain by creating a domain member object as a child of a domain object. Destroy permission allows you to remove a managed system from a domain by deleting the corresponding domain member object. Subscribe permission allows you to connect to an agent.
In the operating system for the PATROL Console Server, put the user into an existing group that already has the desired rights and permissions. This method is usually the easiest method. The existing group can be one of the predefined groups (see Predefined groups on the PATROL Console Server on page 103) or a group that has been previously assigned specific rights and permissions.
Use PATROL Central Administration to assign the desired rights and permissions to a new or existing group. Then, in the operating system for the PATROL Console Server, put the user into that group.
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Use PATROL Central Administration to create managed system groups that assign the desired rights and permissions to all managed systems that are in the group. Use this option to facilitate management of many managed systems in a large-scale environment. Use PATROL Central Administration to assign the user the desired rights and permissions directly.
NOTE
I I
Accounts can be local accounts or domain accounts. Users inherit the rights and permissions of the groups to which they belong, including nested groups. Usually, it is easier to add users to the appropriate groups in the operating system than to administer rights and permissions directly. Managed systems inherit the rights and permissions of the managed system groups to which they belong. The entire list of potential KM products installed on the Console Server is listed under Managed System Groups, even though the precise KM Product may not have been loaded onto any agent in a managed system group. This allows you to preconfigure rights on a particular managed system group prior to deploying the KM product to that managed system group.
For more information about using PATROL Central Administration, see the PATROL Central Administration online Help.
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Assigned right Ability to access the extended namespace (e.g. access remote members namespace) via the domain-be Ability to run commands on remote agents Ability to start domain-wide operations Acknowledge event Add, delete, connect and disconnect managed systems Administer PATROL Central Web Edition Alerts: create views for active alertsbb serverb
b aa
x x x x x x x x x x x x x x x x x x x x x x x x x x x
x x x x x x x x x
x x x x x
x x
Profilecc
Allow the owner of the Management Profile to assign/modify the ACL for that profilec Allow the user to initiate online backupsc Allow the user to query all events w/o limiting to loaded Knowledge Modules Clear parameter history Close event Create and destroy management profile Create, modify and delete state-change actions Create, modify and destroy event filters Create, modify and destroy managed system query filters Create, modify and destroy user-defined objects Delete event Display event manager window Display managed system query window End-to-End: administer End-to-End: view and
ee dd
x x x x x x x x x x x x x x x x x x x
operatee
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patop
Table 5
Assigned right Execute KM commands Force closing of the management profile that is in use Load and unload KM packages Log on Override attributes of KM objects Read contents of system output window Set debug level Shutdown Snooze all objects Update, suspend and resume parameter executions Allow reset of Maximum Number of Concurrent Console Sessionsf Allow operators to save managed-node credentials in the impersonation table Allow the user to make temporary changes to read-only profilesg
a b c d e f g c
x x x x x x x servicec x x x x x x x
x x x x x x
x x x x
x x
x x
This right is available if you use PATROL Central Operator Web Edition. This right is available if you use PATROL Central Alerts Web Edition. This right is introduced in version 7.5.00 of PATROL Console Server. User-defined objects include folders, charts, custom views, and shortcuts to other objects. This right only applies if you use PATROL End-to-End Response Timer. This right is introduced in version 7.7.00 of PATROL Console Server. This right is introduced in version 7.7.50 of PATROL Console Server.
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KM name
Managed Systems
I
KM name
Management Profiles
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ACLs on the objects in the hierarchy determine which groups and users have which access permissions for which objects. For more information about how permissions are inherited and wildcard objects, see the PATROL Central Administration online Help.
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Description The user is denied the read permission, even if it is allowed for the group or managed system group to which the user belongs.
inherit from The user inherits permissions from the groups to which the user group belongs.
Assuming that users belong to the groups listed below, the following table shows whether the permission is granted or denied for each user.
Permission granted or Reason denied denied denied denied denied granted Although the permission is allowed for the user, it is
Allowed Denied
Denied N/A
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Table 7
Read permission Allowed Denied
Table 8
Read permission Allowed
Denied
Table 9
Read permission Allowed Denied
However, a management profile to which a Operating System group is not assigned, will disappear from the Administration view following the next PATROL console server logon. Also, when a management profile to which a Operating System groups is assigned is deleted, you must restart the PATROL console server.
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All members of the patadm group are granted both the read and write permissions. All members of the patpop and patscadm groups are granted the read permission.
Predefined permissions for managed systems, managed system groups, and KMs
No ACLs are created for managed systems, managed system groups, or KMs at the installation of the PATROL Console Server, so all groups and users have all permissions for them. However, users still need to be able to authenticate to the managed systems in order to gain access (see Administering aliases and impersonations on page 93).
The user who creates an object, such as a management profile, is considered the owner of the object and always has full permissions to it, regardless of any ACLs that indicate differently. The owner of a management profile also has the ability to grant access to that profile from within PATROL Console Server without having patscadm rights. (However, the owner of an object still needs the appropriate rights to perform a specific action on the object.) The PATROL Console Server account, which is specified when the PATROL Console Server is installed, always has all rights and permissions. Even if this account is removed from all groups and all rights and permissions are revoked from it in PATROL Central Administration, it still has full access.
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Comments Users in this group are the PATROL administrators. These users have rights to do everything, from executing admin KM commands to shutting down the PATROL Console Server. However, these users cannot use PATROL Central Administration unless they are also members of patscadm or log on as the PATROL Console Server account (See Rights and permissions for special users on page 109).
Members of this group can create, view, modify, and delete management profiles created by any user. When choosing a management profile in PATROL Central Operator, a patadm member can see all the management profiles stored on the PATROL Console Server. Admin users can also configure the read permission for users and managed system groups for KM products and the applications and instances for the KM product. Members of this group can create, view, modify, and delete their own management profiles. They can also open, in read-only mode, management profiles created by other users. When choosing a management profile in PATROL Central Operator, a patpop member can see all the management profiles stored on the PATROL Console Server.
patpop
Users in this group are capable of doing almost as much as a PATROL administrator. In general, anyone who needs to manage all management profiles or solve problems that do not require shutting down the PATROL Console Server or running admin KM commands belongs in this group. For example, a DBA who not only needs to monitor databases, but also would like to run commands from the system output window and set up appropriate state change actions should be placed in this group.
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Table 10
Group patop
Comments Users in this group are ordinary operators with no administrative abilities. They can create and use their own management profiles, event filters, and managed system queries. However, they cannot modify parameter execution, close events, modify state change actions, or execute commands in the system output window.
Members of this group can create, view, modify, and delete their own management profiles. However, they cannot access management profiles created by other users. When choosing a management profile in PATROL Central Operator, a patop member can see only the management profiles that he or she created.
patwatch
Members of this group cannot create, open, Users in this group are highly restricted. They modify, or delete any management profiles. cannot even open a management profile until specifically granted access by a PATROL When prompted to choose a management security administrator using PATROL Central Administration. Once they do have access to a profile in PATROL Central Operator, a management profile, they can only view objects patwatch member will not see any and events. management profiles on the PATROL Console Server, except those for which For example, suppose a member of patadm sets access has been specifically granted. up a management profile for a patwatch member to view. A member of patscadm would have to use PATROL Central Administration to create an ACL on the management profile that grants read access to the patwatch group. Members of this group cannot create, modify, or delete any management profiles. However, they can open, in read-only mode, any management profile created by any user. When choosing a management profile in PATROL Central Operator, a patscadm member can see all the management profiles stored on the PATROL Console Server. Users in the patscadm group have only the permissions and rights to use PATROL Central Administration. Although users could assign the group additional permissions and rights, it is better practices to add the users to other groups, such as patadm, instead.
patscadm
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If the roles set up by the predefined groups are not sufficient for the PATROL security administrators, they can modify or delete the rights and permissions associated with these groups as they see fit. They can also assign rights and permissions to other operating system groups or users as needed. Individuals must still have the appropriate rights and permissions to use PATROL, either by belonging to a group with the rights and permissions, or by having the rights and permissions directly. For more information on assigning rights and permissions, see the PATROL Central Administration Help.
NOTE
This example scenario provides the general tasks. For step instructions for a specific task, see the PATROL Central Administration online Help.
Scenario
Most of the PATROL operators are in the patop group, since the predefined right and permissions for that group are the closest match for what they need to do. However, they also need to have full control over PATROL events, but members of patop cannot close or delete events by default.
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Because the pateventsops group is a nested member of the patop group, its members have all the rights and permissions of the patop group, as well as the additional event rights. Users can be members of the pateventsops group, without being members of the patop group directly. However, because the patop group is still used, it should not be removed.
NOTE
This example scenario provides the general tasks. For step instructions for a specific task, see the PATROL Central Administration online Help.
Scenario
An organization needs to monitor computers in two different locations: location_A and location_B. One set of contractors take shifts watching the computers in location_A, and another set of contractors take shifts watching the computers in location_B. There is a single PATROL administrator for all locations.
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The PATROL administrator repeats the process for the management profile for location_B, except that he allows members of the location_B group to have read access.
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Summary
Each contractor can log on to the PATROL Console Server and open the management profile for his or her location, but not the management profile for the other location, through his or her membership in the groups for the locations. Each contractor has the basic rights to perform most non-administrative console functionality through his or her nested membership in the patop group.
NOTE
This example scenario provides the general tasks. For step instructions for a specific task, see the PATROL Central Administration online Help.
Scenario
An organization needs to monitor four computers. Two of them are database servers (DB1 and DB2), and two are mail servers (Mail1 and Mail2). There are a total of five users to monitor these systems:
User John Jill Jim Jane Jack Role for database servers Role for mail servers
PATROL administrator & administrator PATROL administrator for database servers Johns backup operator for database servers none none administrator for mail servers none operator for mail servers intern for mail servers
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User / Group John (user) Jill (user) Jim (user) patadm (group) patpop (group) patscadm (group)
Access full (read and write) read read full (read and write) read read
Reason owner & membership in patadm membership in patpop group allowed in ACL allowed in ACL allowed in ACL allowed in ACL
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Using ACLs
Using ACLs
The following examples show how you can use ACLs to control permissions for
I I I
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1. The PATROL Console Server first checks whether the user is allowed to access the managed system by looking for an ACL on /PATROL/Managed Systems/managedSystemName. 2. The PATROL Console Server then checks whether the user is allowed to access any of the managed system groups that contain the managed system by looking for an ACL on all values of /PATROL/Managed System Groups/managedSystemGroupName, where managedSystemGroupName contains the managed system in question.
NOTE
The user does not need access to all managed system groups that contain the PATROL Agent. If the user has access to at least one of the managed system groups that contain the PATROL Agent, then the PATROL Console Server passes the check. This check only fails if the user is denied access to all managed system groups that contain the PATROL Agent.
3. If the managed system is not a member of any managed system group, then the PATROL Console Server checks for an ACL on /PATROL/Managed System Groups. If any of the checks fail, the PATROL Console Server does not perform any of the remaining evaluation checks, and the user is not allowed access to the managed system.
NOTE
The default ACLs shipped with PATROL Console Server 7.7.00 and later versions include an ACL on /PATROL/Managed System Groups which allows all users to see all PATROL Agents. As an administrator, you can choose to remove this default ACL if you wish to restrict users to only PATROL Agents defined in specific management profiles.
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NOTE
The user does not need access to the KM product on all managed system groups. If the user has access to the KM product for at least one of the managed system groups that contains the PATROL Agent, then the PATROL Console Server passes the check. This check only fails if the user is denied access to all managed system groups that contain the PATROL Agent and the KM product.
3. If the user is allowed access to the KM product, then the PATROL Console Server evaluates access for individual application classes on the managed system by looking for ACLs on /PATROL/Managed Systems/managedSystemName/ applicationClassName.
NOTE
The entire evaluation process only applies to KM products that have been developed according to the BMC Software KM certification guidelines. If the KM was not developed in accordance with these guidelines, then only step 3 in the evaluation process is performed since only certified KMs include the necessary information to associate individual application classes with KM product names.
To set permissions for a managed system group in an access control list 1 Start PATROL Central. 2 Connect to the Console Server using the csscadm account. 3 In the navigation area, select the Administration tab and Permissions subtab. 4 Expand the Managed Systems group folder and select the subfolder for the
managed system group for which you want to set permissions.
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5 In the results pane, remove any existing access control list by selecting Inherit
permissions from parent object.
6 Select Allow or deny permissions to the following groups and users. 7 Click Add Groups... and locate the group for which you want to deny Read
permission.
8 Click OK. The user group is added to the list in the results pane. 9 In the results pane, select the user group you just added and select Denied from the
Read dropdown menu.
To set permissions for a Knowledge Module in an access control list 1 Start PATROL Central. 2 Load the Operator console module, and connect to the Console Server using the
csscadm account.
3 Use the management profile you created in the previous scenario for Using ACLs
on menu commands on page 124.
4 Load the Administration console module and connect to the Console Server using
the csscadm account.
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5 In the navigation area, select the Administration tab and Permissions subtab. 6 Expand the Knowledge Module group folder and click the PATROL Perform
Wizard folder to open the Permissions for PATROL Knowledge Module for Perform Wizard results pane.
NOTE
The KM products displayed in the navigation tree are based on the KM resource files that have been installed on the PATROL Console Server using the Common Services option. If you have not installed KM products on the PATROL Console Server using the Common Services option, then you will not see any KM products listed in the navigation pane. When you install the KM product, make sure you select the Common Services option in the Select System Roles page of the installation.
7 In the results pane, remove any existing access control list by selecting Inherit
permissions from parent object.
8 Click Add Users... and locate the csop2 user. (Do not select csop1.) 9 Select the csop2 user to add it to the list of users to be added. 10 Click OK to add the user. 11 In the Permissions for PATROL Knowledge Module for Perform Wizard results
pane, select Allow from the Read dropdown menu.
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NOTE
Some KMs define menu items that appear on the computer object in a management profile. For PATROL Agent versions earlier than 3.6.50, there is no way to restrict access to these menu items with ACLs on KM products. Starting with PATROL Agents 3.6.50 or later, users who do not have access to a particular KM product will not see that product's menu items on computer objects in a management profile.
To set menu permissions in an access control list 1 Start PATROL Central. 2 Load the Operator console module, and connect to the Console Server using the
csscadm account.
3 If a management profile has not yet been created, create management profile
profile1 and load the KM products, such as NT_LOAD.kml.
4 Load the Administration console module and connect to the Console Server using
the csscadm account.
5 In the navigation area, select the Administration tab and Permissions subtab.
You will see the Knowledge Module, Managed System Groups, and Managed Systems folders. These are all the objects in which a menu command ACL can be created.
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8 Right-click the NT_SERVICES folder, choose Add object not listed, and type
__menus__.
Note: use double underscores before and after menus. The __menus__ folder is created under NT_SERVICES.
9 Right-click the __menus__ folder, choose Add object not listed, and type Configure
Service Monitoring, which is the menu command to which you are denying all
users access. The Configure Service Monitoring folder is now created under __menus__.
10 Click the Configure Service Monitoring folder to bring up the Permissions results
pane.
11 Click Add Users... and locate the csop1 user. (Do not select csop2.) 12 Select the csop1 user to add it to the list of users to be added. 13 Click OK to add the user. 14 In the Permissions results pane, select Denied from the Read dropdown menu. 15 Click Apply Changes.
With this setting, csop1 and any other regular Console Server user will not be able to use the Configure Service Monitoring menu command on PATROL Agent agent1. Only csop2 will have access to this menu command on agent1. With this setting, when the user for csop1 account connects to agent1, the Configure Service Monitoring command will not be available on the Knowledge Module Commands menu. However, when the user for csop2 account connects to agent1, the command will be available.
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Chapter
This chapter provides information for PATROL administrators about configuring the PATROL environment for PATROL Central Operator and starting programs, including the Web server. This chapter discusses the following topics: Starting and stopping related programs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Starting and stopping the RTserver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Starting and stopping the PATROL Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Starting and stopping the PATROL Console Server . . . . . . . . . . . . . . . . . . . . . . . Managing services on Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Starting and stopping PATROL Central Operator Web Edition . . . . . . . . . . . . . . . Starting and stopping PATROL Central Operator Web Edition on Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Starting and stopping PATROL Central Operator Web Edition on UNIX . . . Verifying the installation and execution of the Web server and related components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing Web server ports after installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing Tomcat standalone Web server ports. . . . . . . . . . . . . . . . . . . . . . . . . . . Changing Apache web server ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing IIS web server ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing the Java plug-in version after installation . . . . . . . . . . . . . . . . . . . . . . . . . . Where to go from here. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 128 129 130 131 132 133 134 135 137 137 140 144 147 149
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NOTE
For more information on starting the RTserver, see the PATROL Console Server and RTserver Getting Started.
To manually start the RTserver on UNIX 1 Change to the $BMC_ROOT/common/smartsockets directory. 2 Enter the following command:
./start_rtserver.sh
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To stop RTserver on UNIX 1 Change to the $BMC_ROOT/common/smartsockets directory. 2 Enter the following command:
./stop_rtserver.sh
NOTE
For more information on starting the PATROL Agent, see the PATROL Agent Reference Manual. You must enable the PATROL Agent to communicate with the RTserver before you can use PATROL Central Operator to monitor it. For more information, see PATROL Console Server and RTserver Getting Started.
To manually start the PATROL Agent on UNIX 1 Change to the $BMC_ROOT/Patrol3 directory. 2 Enter the following command:
./PatrolAgent
To verify that patrol agent is running on UNIX 1 Enter the following command:
ps -ef | grep PatrolAgent
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To stop the PATROL Agent on UNIX 1 Type the following at the command line:
ps -ef | grep PatrolAgent
2 Identify the process ID number of the PATROL Agent that you would like to shut
down from the list.
NOTE
For more information on starting PATROL Console Server, see the PATROL Console Server and RTserver Getting Started.
To manually start the PATROL Console Server on UNIX 1 Change to the $PATROL_ROOT directory. 2 Enter the following command:
./start_cserver.sh
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To verify that PATROL Console Server Is running on UNIX 1 Enter the following:
ps -ef | grep cserver
2 Look for the cserver process. To stop the PATROL Console Server on UNIX 1 Change to the $PATROL_ROOT directory. 2 Enter the following command:
./stop_cserver.sh
To open the Services dialog box on Windows 2003 1 For Windows 2003, choose Start => Control Panel => Administrative Tools. 2 Click the Services icon. To open the Services dialog box on Windows 2008 and 2008 R2 1 For Windows 2008 and 2008 R2, choose Start => Administrative Tools. 2 Click the Services icon. To start a service 1 Open the Services dialog box. 2 Select the name of the service. 3 Choose Action => Properties, then click Start.
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To verify that a service is running 1 Open the Services dialog box. 2 Look at the status of the service. To stop a service 1 Open the Services dialog box. 2 Select the name of the service.
4. Choose Action => Properties, then click Stop.
the operating system on the computer where PATROL Central Operator Web Edition resides the web server with which you integrate PATROL Central Operator Web Edition if you are using Windows, whether you elected during installation to start the Tomcat servlet container as a service
NOTE
These procedures refer to the webcentral sub-directory of $BMC_ROOT. This directory is WebCentral on Windows, and webcentral on UNIX. For more information see, Installation directory on page 33.
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Starting and stopping PATROL Central Operator Web Edition when installed with IIS
This task describes how to start PATROL Central Operator Web Edition and the Tomcat servlet container. You must start the Tomcat servlet container and IIS separately.
To manually start PATROL Central Operator if you installed it as a command line application
Run %BMC_ROOT%\WebCentral\apache-tomcat\bin\pwcstart.bat.
To start IIS
For information on starting, stopping, and verifying the execution of IIS, see the documentation for that product.
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Starting and stopping PATROL Central Operator Web Edition when installed with Tomcat standalone on Windows
This task describes how to start PATROL Central Operator Web Edition, the Tomcat standalone Web server, and the Tomcat servlet container on Windows. You run the Tomcat standalone Web server and Tomcat servlet container together.
To manually start PATROL Central Operator if you installed it as a command line application
Run %BMC_ROOT%\WebCentral\apache-tomcat\bin\pwcstart.bat.
NOTE
By default, service type for PATROLCentral Web Edition service would be Automatic. However, if you changed it to Manual during other PATROL component installation, the service would be restarted ignoring the service type.
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Verifying the installation and execution of the Web server and related components
Starting and stopping PATROL Central Operator Web Edition when installed with Apache or Tomcat standalone
You control the execution of PATROL Central Operator Web Edition, the Apache or Tomcat standalone Web servers, and the Tomcat servlet container together. This task describes how to start and stop them.
To start or stop PATROL Central Operator on UNIX 1 Change to the root user. 2 Change to the $BMC_ROOT/webcentral/bin directory. 3 Enter the ./pwcctl command, followed by the appropriate command line option
from the table below.
Option start stop status Description This option starts the Web server. This option stops the Web server. This option checks the status of the ports used by the Web server.
Verifying the installation and execution of the Web server and related components
You can verify that the Web Server, Tomcat servlet container, RTserver, and PATROL Console Server are running by viewing the URLs in the table below. In the URL to view, hostname is the name of the Web site. Typically, this is the name of the computer on which the Web server for PATROL Central is running. If the Web server is not using the default port for HTTP, include the port number in the URL. For example, if the Web server myserver is using port 8080, view the URL http://myserver:8080.
What to verify URL to view Comments If the default page for the Web server is displayed, the Web server is running.
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Verifying the installation and execution of the Web server and related components
What to verify Is HTTPS active for the Web server? Is the Tomcat servlet container running? Are the RTserver and PATROL Console Server available?
Comments If the default page for the Web server is displayed, HTTPS is active. If the PATROL Central page is displayed, the Tomcat servlet container is running. Check the RTserver and PATROL Console Server status by clicking the expand button on the login dialog.
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Changing Web server ports after installation There are many reasons why you may want to change the default port numbers after installation. You may want to change the Web server port numbers because of possible firewall restrictions or an existing web server may use the PATROL Central Operator default Web server ports. This section provides instructions to change the IIS, Apache and Tomcat standalone Web server port numbers after installation of PATROL Central Operator Web Edition. In all cases, the Tomcat servlet container is installed and used with the Web servers. For more information about the default Web server ports that are used by PATROL Central Operator Web Edition, see Required information for installing PATROL Central Operator Web Edition on page 33.
Ensure all users all logged off of PATROL Central Web Edition Shut down PATROL Central Web Edition. For more information, see Starting and stopping PATROL Central Operator Web Edition on page 132.
shut down PATROL Central change the pwcctl file change the server.xml file change the startup.cfg file restart PATROL Central
2 Open the pwcctl file. 3 Change the HTTP_PORT value from the default port number value (shown as 80
using bold text in the following example) to the new port number.
4 Change the HTTPS_PORT value (shown as 443 using bold text in the following
example) to the new port number.
5 Change the SHUTDOWN_PORT value (shown as 8005 using bold text in the
following example) to the new port number.
HTTP_PORT=80 HTTPS_PORT=443 SHUTDOWN_PORT=8005
2 Open the server.xml file. 3 Change the Shutdown value (shown as 8005 using bold text in the following
example) from the default to the new port number.
<Server port="8005" shutdown="SHUTDOWN" debug="0"> ... ...
4 Change the non-SSL HTTP Connector value (shown as 80 using bold text in the
following example) to the new port number.
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5 Change the redirect port value (shown as 443 using bold text in the following
example) from the default to the new port number.
<!-- Define a non-SSL Coyote HTTP/1.1 Connector on port 8080 --> <Connector className="org.apache.coyote.tomcat4.CoyoteConnector" port="80" minProcessors="5" maxProcessors="75" enableLookups="true" redirectPort="443" acceptCount="100" debug="0" connectionTimeout="20000" useURIValidationHack="false" disableUploadTimeout="true"/>
6 Change the SSL HTTP Connector value (shown as 443 using bold text in the
following example) to the new port number.
<!-- Define a SSL Coyote HTTP/1.1 Connector on port 8443 --> <Connector className="org.apache.coyote.tomcat4.CoyoteConnector" port="443" minProcessors="5" maxProcessors="75" enableLookups="true" acceptCount="100" debug="0" scheme="https" secure="true" useURIValidationHack="false" disableUploadTimeout="true">
2 Open the startup.cfg file. 3 Change the httpsPort value from the default port number value (shown as 443
using bold text in the following example) to the new port number.
# # # # # # # HTTPS Port This is the port used for HTTPS by the web server, whether it be IIS, Apache, Tomcat standalone, or another server. The port is communicated to the browser so that it can use HTTPS for secure communication.
httpsPort=443
For more information about the startup.cfg file, see Appendix C, Modifying initialization settings after installation.
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shut down PATROL Central change the pwcctl.sh file change the workers.properties file change the server.xml file change the startup.cfg file change the httpd.conf file restart PATROL Central
2 Open the pwcctl file. 3 Change the HTTP_PORT value from the default port number value (shown as 80
using bold text in the following example) to the new port number.
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4 Change the HTTPS_PORT value (shown as 443 using bold text in the following
example) to the new port number.
5 Change the AJP13_PORT value (shown as 8009 using bold text in the following
example) to the new port number.
6 Change the SHUTDOWN_PORT value (shown as 8005 using bold text in the
following example) to the new port number.
HTTP_PORT=80 HTTPS_PORT=443 AJP13_PORT=8009 SHUTDOWN_PORT=8005
2 Open the workers.properties file. 3 Change the worker.ajp13.port value (shown as 8009 using bold text in the following
example) to the new port number.
# Defining a worker named ajp13 and of type ajp13 # Note that the name and the type do not have to # match. # worker.ajp13.port=8009
2 Open the server.xml file. 3 Change the Shutdown value (shown as 8005 using bold text in the following
example) from the default to the new port number.
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4 Change the AJP Connector value (shown using 8009 bold text in the following
example) to the new port number.
<!-- Define an AJP 1.3 Connector on port 8009 --> <Connector className="org.apache.ajp.tomcat4.Ajp13Connector" port="8009" minProcessors="5" maxProcessors="75" acceptCount="10" debug="0"/>
2 Open the startup.cfg file. 3 Change the httpsPort value from the default port number value (shown as 443
using bold text in the following example) to the new port number.
# # # # # # # HTTPS Port This is the port used for HTTPS by the web server, whether it be IIS, Apache, Tomcat standalone, or another server. The port is communicated to the browser so that it can use HTTPS for secure communication.
httpsPort=443
For more information about the startup.cfg file, see Appendix C, Modifying initialization settings after installation.
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In the directory above, operating_system represents the operating system on which Apache is installed. For example, if Apache is installed on Linux, the directory is
$BMC_ROOT/common/apache/apache.2/linux-2-4-x86-nptl/conf.
2 Open the httpd.conf file. 3 Change the HTTPD value (shown as 80 using bold text in the following example)
from the default to the new port number.
# Port: The port to which the standalone server # listens. For ports < 1023, you will need httpd to # be run as root initially. # Port 80
4 Change the SSL HTTP value (shown as 80 using bold text in the following
example) to the new port number.
5 Change the SSL HTTPS value (shown as 443 using bold text in the following
example) to the new port number.
## ## ## ## SSL Support When we also provide SSL we have to listen to the standard HTTP port (see above) and to the HTTPS port
6 Change the SSL VirtualHost _default value (shown as 443 using bold text in the
following example) to the new port number.
## SSL Virtual Host Context <VirtualHost _default_:443>
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shut down PATROL Central change port numbers in IIS change the workers.properties file change the server.xml file change the startup.cfg file restart PATROL Central
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2 Open the workers.properties file. 3 Change the worker.ajp13.port value (shown as 8009 using bold text in the following
example) to the new port number.
# Defining a worker named ajp13 and of type ajp13 # Note that the name and the type do not have to # match. # worker.ajp13.port=8009
2 Open the server.xml file. 3 Change the Shutdown value (shown as 8005 using bold text in the following
example) from the default to the new port number.
<Server port="8005" shutdown="SHUTDOWN" debug="0"> ... ...
4 Change the non-SSL HTTP Connector value (shown as 80 using bold text in the
following example) to the new port number.
5 Change the redirect port value (shown as 443 using bold text in the following
example) from the default to the new port number.
<!-- Define a non-SSL Coyote HTTP/1.1 Connector on port 8080 --> <Connector className="org.apache.coyote.tomcat4.CoyoteConnector" port="80" minProcessors="5" maxProcessors="75" enableLookups="true" redirectPort="443" acceptCount="100" debug="0" connectionTimeout="20000" useURIValidationHack="false" disableUploadTimeout="true"/>
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6 Change the SSL HTTP Connector value (shown as 443 using bold text in the
following example) to the new port number.
<!-- Define a SSL Coyote HTTP/1.1 Connector on port 8443 --> <Connector className="org.apache.coyote.tomcat4.CoyoteConnector" port="443" minProcessors="5" maxProcessors="75" enableLookups="true" acceptCount="100" debug="0" scheme="https" secure="true" useURIValidationHack="false" disableUploadTimeout="true">
7 Change the AJP Connector value (shown using 8009 bold text in the following
example) to the new port number.
<!-- Define an AJP 1.3 Connector on port 8009 --> <Connector className="org.apache.ajp.tomcat4.Ajp13Connector" port="8009" minProcessors="5" maxProcessors="75" acceptCount="10" debug="0"/>
2 Open the startup.cfg file. 3 Change the httpsPort value from the default port number value (shown as 443
using bold text in the following example) to the new port number.
# # # # # # # HTTPS Port This is the port used for HTTPS by the web server, whether it be IIS, Apache, Tomcat standalone, or another server. The port is communicated to the browser so that it can use HTTPS for secure communication.
httpsPort=443
For more information about the startup.cfg file, see Appendix C, Modifying initialization settings after installation.
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NOTE
Using versions other than those listed in the Web Browser Requirements table on page page 66, may cause problems in PATROL Central Operator.
WARNING
You can change the JRE version on the client computer only. Do not change the JRE version on the computer where you have installed PATROL Central Web Edition.
To change Java plug-in version on Windows 1 Download the desired version of the JRE from the following URL:
http://www.oracle.com/technetwork/java/javase/downloads/index.html
2 Download and follow the instructions provided on the JRE download page to
install the new JRE.
3 Close all browser windows. 4 Open the Windows Control Panel by selecting Start => Settings = > Control Panel. 5 Double-click the Java Plug-in icon to open the Java Control Panel.
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6 From the Advanced tab, select the desired JRE version from the Java Runtime
Environment drop down list. The default is the last JRE version installed.
7 Select Apply, and Close the Java Console. To change Java plug-in version on RedHat Linux 1 Download the desired version of the JRE from the following URL:
http://www.oracle.com/technetwork/java/javase/downloads/index.html
2 Download and follow the instructions provided on the JRE download page to
install the new JRE.
4 Close all browser windows. 5 Login as root and change the directory to MOZILLA_HOME/plugins or
FIREFOX_HOME/plugins.
6 Check for either a link to the libjavaplugin_oji.so library or whether the library file
exists in the plugins directory.
B If the libjavaplugin_oji.so library file resides in the plugins directory, back up the
library using the following command:
mv libjavaplugin_oji.so bak_libjavaplugin_oji.so
7 Create a soft link to the new plug-in using the following command:
ln -s <JRE>/plugin/i386/ns610-gcc32/libjavaplugin_oji.so libjavaplugin_oji.so
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To change Java plug-in version on UNIX 1 Download the desired version of the JRE from the following URL:
http://www.oracle.com/technetwork/java/javase/downloads/index.html
2 Download and follow the instructions provided on the JRE download page to
install the new JRE.
4 Close all browser windows. 5 Login as root and change the directory to MOZILLA_HOME/plugins or
FIREFOX_HOME/plugins.
6 Check for either a link to the libjavaplugin_oji.so library or whether the library file
exists in the plugins directory.
B If the libjavaplugin_oji.so library file resides in the plugins directory, back up the
library using the following command:
mv libjavaplugin_oji.so bak_libjavaplugin_oji.so
7 Create a soft link to the new plug-in using the following command:
ln -s <JRE>/plugin/sparc/ns610/libjavaplugin_oji.so libjavaplugin_oji.so
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Chapter
Information for users of PATROL Console for Microsoft Windows 3.x or PATROL Console for UNIX 3.x
6
This chapter contains information for PATROL Central console users who are familiar with, or will also use, a 3.x version of PATROL Console for Microsoft Windows or PATROL Console for UNIX.
NOTE
A PATROL 3.x console refers to a 3.x version of PATROL Console for Microsoft Windows or PATROL Console for UNIX. Also, because most of the information related to moving from a PATROL 3.x console applies to both the Windows and Web Editions of PATROL Central Operator, this chapter addresses both editions. Unless otherwise noted, the information in this chapter applies to both the Windows and Web Editions of PATROL Central Operator.
This chapter contains the following topics: Compatibility and functionality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PATROL Agent compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . KM compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Developer functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Differences between PATROL 3.x Consoles and PATROL Central Operator . . . . . Communications with managed systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Session and desktop files versus management profiles. . . . . . . . . . . . . . . . . . . . . Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . User administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . User names and passwords for managed systems. . . . . . . . . . . . . . . . . . . . . . . . . Computer name and port number versus managed system name . . . . . . . . . . . Event types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Overrides versus customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . State change actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 153 153 153 154 155 155 155 156 156 156 157 157 157
Chapter 6 Information for users of PATROL Console for Microsoft Windows 3.x or PATROL Console for UNIX 3.x 151
KM version arbitration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Chart history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Location of task icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 KM in the PATROL object namespace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Running menu commands and InfoBox commands . . . . . . . . . . . . . . . . . . . . . . . 159 Migrating console information from PATROL Console for Windows or PATROL Console for UNIX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
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TIP
You can use both PATROL 3.x consoles and PATROL Central in the same PATROL environment.
KM compatibility
PATROL Central Operator is compatible with currently supported KMs. You can continue to use the same KMs that you used with a PATROL 3.x console. However, if a KM requires files (such as online Help, icons or executable files) on the PATROL Console Server or the console computer, features that use those files will not work until the files are installed in the appropriate locations. Also, menu commands that contain %MODES%local are disabled in the Web Edition of PATROL Central Operator because it is not possible to run an external command on the local machine which is hosting the web browser.
Developer functionality
The PATROL Central console currently has no console module with KM developer functionality. To develop new KMs or make major changes to a KM, continue using a PATROL 3.x console. There are also several methods for customizing parameter thresholds and alarm ranges. For example, you can use the PATROL Knowledge Module for Event Management to customize the KMs then use PATROL Configuration Manager to apply those changes to multiple PATROL Agents, or you can customize KM objects and multiple instances of a parameter in PATROL Central Operator Microsoft Windows Edition. For more information about the PATROL KM for Event
Chapter 6 Information for users of PATROL Console for Microsoft Windows 3.x or PATROL Console for UNIX 3.x 153
Management and PATROL Configuration Manager, see the PATROL Knowledge Module for Event Management User Guide and the PATROL Configuration Manager User Guide. For more information on customizing KM objects in PATROL Central Operator Microsoft Windows Edition, see the online Help.
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Terminology
Table 11 lists terms that are different between PATROL 3.x consoles and PATROL Central Operator. Table 11 Terminology differences between PATROL 3.x Consoles and PATROL Central Operator
PATROL Central Operator term Comments managed system managed system query critical (state) A managed system is a computer that is running the PATROL Agent software. This change corresponds to the change from agent to managed system. The alarm state in PATROL 3.x architecture is the critical state in PATROL 7.x architecture. However, the term alarm is still used when referring to undesirable situations without indicating a specific object state, as in alarm ranges, snoozing an alarm, or responding to an alarm.
PATROL 3.x consoles term agent, host agent query alarm (state)
QuickQuery
Simple Managed System This change corresponds to the change from agent Query to managed system.
Chapter 6 Information for users of PATROL Console for Microsoft Windows 3.x or PATROL Console for UNIX 3.x 155
User administration
User administration
For PATROL 3.x consoles, a users access to functionality is controlled by the patrol.conf and ptrlroles.txt files and by the ptrldev and patroldev groups, as well as the mode of the console (developer or operator). For PATROL Central Operator, a users access to functionality is controlled by rights and permissions set for groups and users in PATROL Central Administration.
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Event types
Event types
Table 12 lists the event types in PATROL 3.x consoles and the equivalent event types in PATROL Central Operator. Table 12 Event types for PATROL 3.x consoles versus PATROL Central Operator
Event type in PATROL Central Operator info
Event type in PATROL 3.x consoles info state change error warning alarm
warning critical
Chapter 6 Information for users of PATROL Console for Microsoft Windows 3.x or PATROL Console for UNIX 3.x 157
KM version arbitration
KM version arbitration
For PATROL 3.x consoles, KMs are stored on both the managed system running the PATROL Agent and on the console computer. How the PATROL Agent and PATROL 3.x console reconcile different versions of a single KM is called KM version arbitration. For specific information on KM version arbitration, see PATROL Console for Unix User Guide or PATROL Console for Microsoft Windows Unix User Guide, Volume 1.
Chart history
In PATROL 3.x consoles, history is shown in a separate window from the main chart. In PATROL Central Operator, history is shown in the same window as the chart. You do not have to open a separate window to view historical data. The title of the chart displays the current history range.
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This KM level is displayed in InfoBoxes (the runtime path item) and Event Manager (the event origin attribute). It is used in managed system queries and event filters. However, it is not displayed in the navigation pane and is not supported in PSL statements. When referring to a PATROL object in PSL commands, you must continue to use its PATROL 3.x path without the KM level.
Migrating console information from PATROL Console for Windows or PATROL Console for UNIX
You can migrate console information from PATROL Console for Windows and PATROL Console for UNIX to a management profile for PATROL Central Operator. After you migrate the console information to a management profile, you can then use the management profile with the Web Edition of PATROL Central Operator. See the PATROL Console Migration Tool Release Notes for more information about how to migrate console information.
Chapter 6 Information for users of PATROL Console for Microsoft Windows 3.x or PATROL Console for UNIX 3.x 159
Migrating console information from PATROL Console for Windows or PATROL Console for UNIX
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Appendix
This appendix provides troubleshooting information on installing and configuring PATROL Central, PATROL Central Operator, and PATROL Central Administration. For more troubleshooting information, see the PATROL Central Operator Web Edition online Help, PATROL Console Server and RTserver Getting Started, and PATROL Installation Reference Manual. This appendix contains the following topics: Common problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Web server problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . General usage problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gathering diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Where to find diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installation logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Web server logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Client logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Checking which PATROL Central ports are in use on UNIX. . . . . . . . . . . . . . . . Obtaining version, system, and contact information . . . . . . . . . . . . . . . . . . . . . . . Dealing with web server issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 162 163 165 174 174 175 175 178 178 179 179
161
Common problems
Common problems
This section contains troubleshooting information for the following common problems.
Problem type Installation problems Web server problems General usage problems Page page 162 page 163 page 165
Installation problems
This section describes known issues and workarounds for issues that can occur when installing PATROL products.
any Java processes (Java.exe and Javaw.exe) the Service Control Manager the Internet Services Manager (if you choose to integrate with IIS)
162
Solution:
Solution:
Solution:
Web server may not release all ports after PATROL Central is stopped on UNIX platforms
Problem: Using the ./pwcctl stop command to shut down PATROL Central may not release all the ports for the Tomcat or Apache processes.
163
Solution:
1 Wait approximately 30 seconds then enter the following command to see if the
ports have been released:
./pwcctl status
2 If the ports have not been released, enter the following commands to get the
process ids for the processes associated with the open ports:
ps -elf | grep java ps -elf | grep httpd
Copy the files from the $BMC_ROOT/webcentral/apachetomcat/webapps/patrol/WEB-INF/backup directory to the $BMC_ROOT/webcentral/apachetomcat/webapps/patrol/WEB-INF directory.
Solution:
164
Solution:
Solution:
Event Manager default filter does not work properly if Event Manager taskpad is open
Problem: If you specify an event filter as the default filter, then load a different filter and close the Event Manager while the Event Manager taskpad is displayed, the Event Manager will access events from the current filter instead of the default filter. Ensure that the Event Manager taskpad page is not displayed before you access the default event filter.
Solution:
165
Event Filter Properties dialog box text entry field does not work properly
Problem: On the Event Filter Properties dialog box, the Limit number of events displayed per Managed System text entry field does not work properly. If you type a new value into the field, the new value is not accepted. Instead, the default value is retained. Use the spin control to specify a new value.
Solution:
Solution:
Dragging and dropping parameters into custom view objects within the tree view
Problem: You cannot drag and drop a parameter into a custom view object within a tree view. The symbol is not displayed when you attempt to perform this action. Do not drag and drop parameters into the custom view object within the tree view. Instead, in the tree view area, right-click the custom view object and choose Edit to add parameters to the custom view.
Solution:
Solution:
166
Solution:
No workaround
Solution:
Set the default number of lines per page so that the results are displayed on one page. For each page in the results pane, add the results to a folder or chart.
For more information, see the PATROL Central Operator Web Edition Help.
Solution:
Solution:
After initial connection to a management profile or on start-up of PATROL Central Operator, text parameters and gauges are not immediately displayed in custom views
Problem: If you create a custom view and add a text parameter or gauge, when you open a management profile or log off and log back on to PATROL Central Operator and open the custom view, the items are not immediately displayed.
167
Solution:
No workaround
Solution:
Solution:
Solution:
Solution:
168
Adding objects from the managed system query results page to a folder or chart
Problem: You cannot add objects from the Managed System Query Results page to a userdefined folder or chart that is not directly under the PATROL Main Map. Userdefined folders and charts that are not directly under the PATROL Main Map are not displayed in the list of existing folders and charts. Move the folder or chart directly under the PATROL Main Map, add the object to the folder or chart, then move the folder or chart back to its original location. You can also drag a single object in the tree view area to the folder or chart.
Solution:
Solution:
169
Solution:
Solution:
The Web server is using a different port from the default. On IIS, the security certificate is not properly installed or it has expired.
170
Solution:
To add the PATROL Central Operator URL to the trusted sites list in IE
I I I
From the IE Tools menu, select Internet Options => Security. Select Trusted Sites and click Add Add the PATROL Central Operator URL to the list of trusted sites and click OK.
From the IE Tools menu, select Internet Options => Security. Select Trusted Sites and move the slider down for a lower level of security
PATROL Central might not be using the correct RTserver or PATROL Console Server.
PATROL Central might be using a different RTserver Make sure that PATROL Central and PATROL from the PATROL Console Server. Console Server are using the same RTserver. For more information, see Appendix C, Modifying initialization settings after installation and PATROL Console Server and RTserver Getting Started.
171
Explanation The PATROL Console Server might not be available on the network.
Solution To determine if the PATROL Console Server computer is available on the network, ping the host name of the computer. Note that the name of the PATROL Console Server is its host name by default; however, a different name can be specified when starting the PATROL Console Server. Also ensure that the RTserver computer and the PATROL Console Server computer can both reach each other on the network. To determine if the RTserver is available on the network, telnet to the RTserver on the appropriate port. Also ensure that the RTserver computer and the Web server computer can both reach each other on the network.
Make sure that HTTPS is active by trying to access https://hostname:port, where hostname is the name of the server, and port is its HTTPS port.
If you are using IIS, make sure that PATROL Central is using the correct HTTPS port for IIS. For more information about setting the HTTPS port, see the Appendix C, Modifying initialization settings after installation.
The user did not accept the certificate for the Web server. The PATROL Console Server is too busy processing requests from other computers to process the log on request. (The Failed to log on to Console Server. Operation Timed Out error message is issued.) The user might be using an incorrect user name or password. The user might not have the necessary rights.
Inform the user to restart the Web browser and accept the certificate when accessing the PATROL Central Web site. Inform users to try to log on again.
Inform the user to use a user name and password for an operating system or domain account on the PATROL Console Server. Grant the necessary rights to the user by placing the user account in the appropriate group on the PATROL Console Server.
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User is unable to log on to a second PATROL Console Server from a management profile
Problem The user receives the error message, "Authentication to the console server failed, cancelled, or timed out. Please click Back to try again or Cancel to exit..." when trying to log on to a second PATROL Console Server from a management profile. Use one of the following methods to display the authentication dialog box.
I
Solution:
Move the dialog box with the error message. The authentication dialog box will appear right after it. Click Back, select the second PATROL Console Server again, and click Next. The Service Authentication dialog box appears to the log on to the second PATROL Console Server.
The PATROL Agent software on the managed system Make sure the PATROL Agent software is running on might not be running, or it might not be using the the managed system and using the correct host name correct RTserver. and port number for the RTserver. For more information, see the PATROL Agent Reference Manual and PATROL Console Server and RTserver Getting Started. The PATROL Agent software on the managed system Make sure the PATROL Agent software is one of the might be a version previous to version 3.5. supported versions. For more information, see the PATROL Agent Reference Manual. The management profile might be read-only. The user might not have the necessary rights. Inform the user to use a management profile that is not read-only. Grant the necessary rights to the user by placing the user account in the appropriate group on the PATROL Console Server.
173
Solution:
174
Installation logs
Table 13
Type Installation
home_directory/BMCinstall (UNIX)
See Web server logs on page 175. See Client logs on page 178. By default, the Web Edition of PATROL Central and the console modules, such as PATROL Central Operator, log events in the System Messages dialog box accessible from the status area of the PATROL Central window. These local events are best used for initial diagnosing.
Various locations Various locations The System Messages dialog box accessed by clicking the message icon at the bottom of the PATROL Central window
Installation logs
One log file is created each time the installer is run. The name of the log file is a combination of the computer name and a time stamp. The location of the file depends on the operating system.
I
For example, the log file for user patrol on the Windows 2003 server PATROL_1 is located in the C:\Documents and Settings\patrol\Application Data\BMCinstall directory. The name of the log file is PATROL_1-1005340189.log.
NOTE
This section refers to the webcentral sub-directory of $BMC_ROOT. This directory is WebCentral on Windows, and webcentral on UNIX. For more information see, Installation directory on page 33.
175
This utility can be run periodically as a job in the root crontab. If you chose to automatically add the job to the root crontab in the installation, the following line is added, which runs the utility every hour on the half-hour.
30 * * * * /etc/patrol.d/apache/bmctrimlog
If you chose to not add the job to the root crontab, you can add the job manually and adjust the job schedule. For more information about cron and crontab, see the man pages for them for your system. To fine-tune the log file management edit the bmctrimlog.conf file. For example, you can set different maximum sizes for each log file. See the comments in the configuration file for more information.
176
Web server all all all IIS Apache Apache and Tomcat standalone (UNIX)
File localhost_log.year-monthdate.txta
localhost_examples_log.yea example Web applications log file r-month-date.txta localhost_access_log.yearmonth-date.txta isapi.log mod_jk.log jvm.stdout access log file for Tomcat Web server This file contains messages created by the Apache Tomcat Protocol 13 (AJP13) ISAPI filter. This file contains messages created by the Apache Tomcat Protocol 13 (AJP13) Apache module. This file contains the standard output of the Tomcat java process. It is usually the most useful log to look at initially.
This file contains the Tomcat java process standard output messages when Tomcat is run as a service. If Tomcat is run from a command window, all output is sent to that window.
This file contains the Tomcat java process standard error output messages when Tomcat is run as a service. If Tomcat is run from a command window, all output is sent to that window.
The level of verbosity in these logs is controlled by settings in the $BMC_ROOT/webcentral/apachetomcat/conf/server.xml file
The following logs in the $BMC_ROOT/webcentral/apachetomcat/webapps/patrol/WEB-INF/log/ directory contain information for the Tomcat servlet container.
File jcosjni.log
a
Description log file for jcosjni These files are error log files for PATROL Central. The log pwc1.log is always the most recent.
The level of verbosity in these logs is controlled by the $BMC_ROOT/webcentral/apachetomcat/webapps/patrol/WEB-INF/ globalDebug.cfg file.
177
Client logs
On Windows, if you run the Tomcat Web server as a service, it also places messages into the Windows Event log.
Client logs
The location of client logs depends on the platform of the client.
To check which ports are in use on UNIX 1 Change to the root user. 2 In a command window, change to the $BMC_ROOT/webcentral/bin directory. 3 Enter the following command:
./pwcctl status
178
To obtain version, system and contact information 1 Start your Web browser and log on to PATROL Central. 2 In the navigation area, click the Home tab, then the About sub-tab. 3 Click one of the following links in the list area:
I I I
the Apache documentation installed with Apache at http://hostname:port/manual, where hostname is the name of the server, and port is its HTTP port. the Apache HTTP Server Web site at http://httpd.apache.org.
Tomcat standalone
the Tomcat documentation installed with Tomcat at http://hostname:port/tomcat-docs, where hostname is the name of the server, and port is its HTTP port. the Tomcat Project Web site at http://tomcat.apache.org/
NOTE
The documentation for the Web server and the documentation for PATROL Central differ in some areas. For example, in how you start the Web server. In these cases, follow the documentation for PATROL Central.
179
180
Appendix
B
182 182 182 183
Appendix B
181
NOTE
Apache operates outside the PATROL Security context. The site.plc policy file is used only to store and retrieve the keystore password. Other information stored in the file is not used. For more information about policy files, see the PATROL Security User Guide.
If you obtain a new certificate from a certificate authority, you might also have to generate a new private key and keystore. If the new keystore is protected by a different password from the one specified in the installation, you must also update the Apache policy file.
1 Obtain the certificate from a certificate authority. 2 Install the new certificate.
See your certificate authority for detailed instructions.
3 If the certificate uses a private key with a different password from the previous
keystore password, use the plc_password utility to update the password for the site.plc policy file to the new password.
182 PATROL Central Operator - Web Edition Getting Started
About attended and unattended modes for the Apache web server
NOTE
The plc_password utility is documented in the PATROL Security User Guide.
About attended and unattended modes for the Apache web server
By default, Apache runs in unattended mode. It automatically retrieves the keystore password from the Apache policy file. However you can configure it for attended mode. In attended mode, an administrator must manually enter to the keystore password when starting Apache, and the Apache policy file is no longer used. The keystore password for starting Apache is specified during the installation. It is not the default password specified in the PATROL Security User Guide. To convert Apache to attended mode, use the SSLPassPhraseDialog directive in the httpd.conf file. For more information, see the SSL documentation included with the Apache documentation at http://hostname:port/manual/mod/mod_ssl, where hostname is the name of the server, and port is its HTTP port. Do not use the plc_password utility that is documented in the PATROL Security User Guide to switch Apache to unattended or attended mode. That method does not apply to starting the Apache Web server.
Appendix B
183
About attended and unattended modes for the Apache web server
184
Appendix
You configure initialization settings during the installation of PATROL Central Operator. However, you can change some of those settings after installation by editing the startup configuration file. This appendix discusses the following topics: The startup configuration file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 About modifying the startup configuration file . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 What you may modify in the startup.cfg file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Appendix C
185
NOTE
This path refers to the webcentral sub-directory of $BMC_ROOT. This directory is WebCentral on Windows, and webcentral on UNIX. For more information see, Installation directory on page 33.
Place each assignment statement alone on a single line. Each assignment statement must be of the format token = value with no commas, semi-colons, or other special characters Precede any comments with a # in the first position of the line.
NOTE
You must restart the Tomcat servlet container for any changes to the startup configuration file to take effect. For the Apache and Tomcat standalone servers, this also involves restarting the Web server.
186
httpsPort
cacheLoginCredentials
TIP
If you used the installation worksheets (See Installation worksheets on page 47), record any changes to these entries on the worksheets.
WARNING
Do not modify any other settings in the startup configuration file. They are for use by BMC Software technical support only.
Appendix C
187
188
Appendix
Environment variables
This appendix lists the environment variables used by PATROL Central Operator. The values of these variables are assigned at installation.
Environment variable BMC_ROOT How variable is used points to the location where BMC Software products are installed. This directory is stored as the $BMC_ROOT or %BMC_ROOT% environment variable depending whether the operating system is UNIX or Windows respectively. points to the location where PATROL 7.x components, including PATROL Central Operator, are installed. This directory is stored as the $PATROL_ROOT or %PATROL_ROOT% environment variable depending whether the operating system is UNIX or Windows respectively.
PATROL_ROOT
The BMC_ROOT environment variable is shared by all PATROL Central components that are installed on the same computer.
Appendix D
Environment variables
189
190
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Index
Symbols
$BMC_ROOT 31, 173 $PATROL_ROOT 173 Apache Web server (continued) installation worksheet 40 logs 160 port 37 user name and group 33 arbitration 142 architecture multi-cloud configuration 19 single-cloud configuration 18 assigning permissions 87 rights 87 authentication process 78
A
about accounts 72 accounts and groups in PATROL environment 71 Distribution Server 30 groups and users 72 installation utility 30 managed system groups 73 PATROL Central Administration 15, 76 accessing online Help 20 accounts about 72 for groups in PATROL environment 71 restricted and privileged 85 web server 33 ACLs evaluation on KMs 105 evaluation process, managed systems 104 setting up KM permissions 107 setting up managed system group permissions 106 setting up menu permissions 109 using on KM products 107 using on managed system groups 106 using on menu commands 108 using to manage permissions 91 action methods 141 adding managed systems 64 administering aliases 78 impersonations 78 rights and permissions 86 Administrators 72 agent query 139 AJP v13 port 36 alarm ranges 141 alarm state versus critical state 139 alias accounts 76 Apache Web server considerations 28 execution of 118
B
BMC Software, contacting 2
C
caching login credentials 171 certificate about 29 accepting or installing in Web browser 58 considerations for Apache Web server 28 considerations for IIS Web server 28 considerations for Tomcat standalone Web server 29 obtaining for IIS Web server 33 specifying info for Apache Web server 34 specifying info for Tomcat standalone Web servers 34 chart history 142 compatibility KMs and PATROL Central Operator 137 PATROL Agent and PATROL Central Operator 137 components PATROL Central 25 PATROL Central Administration 25 PATROL Central Operator 25 configuring timeout value 61 console functionality, protection by rights 89 infrastructure 14
Index
191
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
console (continued) migrating to new version 42 migration 135 migration from 3.x versions 143 module 14 console information, migrating 143 creating management profiles 62 critical state versus alarm state 139 custom views 16 customer support 3 customizations versus overrides 141 customizing splash screen 61 examples (continued) single account for all managed systems but one 84 user accounts and groups, creating 75
F
features of PATROL Central Operator 14, 16 finding diagnostic information 158 firewall configuration 27
G
group permissions 72 group roles, determining 94 groups 33 Apache Web server group 33 general guidelines 74 operating system 71 PATROL 3.x 140 predefined 88 setting up 69, 71 Tomcat standalone Web server group 33, 51 using predefined 96 guidelines, setting up groups and users 74
D
default impersonation process 79 deny group permissions 72 desktop files 139 determining group roles 94 developer functionality 137 diagnostic information, finding 158 differences between PATROL 3.x versions 138 directory structure 52 Distribution Server, support for PATROL Central Operator 30 documentation manuals, availability 20 related documents 20
H
Help, accessing 20 host 139 HTTP and HTTPS (Apache and Tomcat standalone Web servers) ports 37 HTTP port specifying for Apache Web server 37 specifying for Tomcat standalone Web server 37 HTTPD 33 HTTPS port changing 171 specifying for Apache Web server 37 specifying for IIS Web server 37 specifying for Tomcat standalone Web server 37
E
environment firewall configuration 27 planning for installation 26 environment variables $BMC_ROOT 173 $PATROL_ROOT 173 %BMC_ROOT% 173 %PATROL_ROOT% 173 RTSERVERS, about 35 evaluation process, enforcement on managed systems 104 event types 141 examples advanced sharing of management profiles 100 different accounts according to application 82 different accounts according to location 81 granting rights 97 managed system groups, creating 76 restricted and privileged accounts on several managed systems 85 setting up managed system groups 76 setting up user accounts and groups 75 simple sharing of management profiles 99 single account for all managed systems 80
I
IIS Web server considerations 28 installation worksheet 40 logs 160 port 37 Web site instance 37 impersonation process, default 79 impersonation table entries for managed systems 73 for aliases 72
192
Book Title
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
impersonation table (continued) lookup based on PATROL Agent name and managed system group membership 79 pattern matching 82 impersonations, administering 78 InfoBox commands 143 installable components 25 installation 23 directory 31 logs 159 PATROL Agent and KMs 27 pop-up blocker software 45 procedure 44 procedure for Windows 44, 48 troubleshooting 146 upgrading to new version 42 utility, about 30 verifying 119 worksheets 38 internal datastore 42 managed systems (continued) architecture 17 creating ACLs to control groups 76 creating groups for each location 81 defining groups with PATROL Central Operator -Web Edition 73 groups and alias accounts 76 name 140 passwords for 140 permissions for 93 predefined permissions 94 scenarios for granting user access 8285 tailoring permissions for groups 76 term 139 user names for 140 management profiles about 62 creating 62 permissions for 92 selecting 63 using ACLs 107 versus desktop files 139 managing access, example scenarios 80 manuals, availability 20 menu commands running 143 using ACLs on 108 migrating to new version 42 monitoring with PATROL Central Operator 55 multi-cloud configuration 19
J
Java Plugin 56
K
KMs loading 65 management profile and 62 permissions for 93 permissions in ACLs 107 preloaded on PATROL Agent 65 using ACLs on 107
O
object hierarchy 91 online Help, accessing 20 operating system accounts and PATROL 72 operating systems supported versions 25 overrides versus customizations 141
L
loading KMs 65 login credentials, caching 171
M
managed system groups about 73 aliases and impersonation 78 permissions for 93 permissions in ACLs 106 setting up 76 using ACLs on 106 managed system query 139 managed systems account information 140 adding 64 adding to management profile 64
P
passwords, caching 171 passwords, for managed systems 140 patadm 88 patop 88 patpop 88 PATROL 3.x differences between versions and PATROL Central Operator 138 directory 31 PATROL 7.x environment 26 versus PATROL 3.x 138
Index
193
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
PATROL Agent execution on Windows 113 starting on Unix 113 stopping on Unix 114 verifying execution on Unix 113 PATROL Agents adding to management profile 64 console compatibility 137 installing 27 managed system versus 139 management profile and 62 version requirement 26 PATROL architecture multi-cloud configuration 19 single-cloud configuration 18 PATROL Central accessing 59 installation 44 interface 59 troubleshooting 149 PATROL Central Administration about 15, 76 alias accounts for managed system groups 76 architecture 18 help on using 20 object hierarchy 91 starting 77 troubleshooting 149 when to use 76 PATROL Central Console help on using 20 PATROL Central Operator versus 14 PATROL Central Operator accessing 60 architecture 1819 components 25 configuring environment for 111 differences with PATROL 3.x 138 features 14, 16 help on using 20 installing 23 management profile 62 monitoring with 55 overview 13 PATROL Central versus 14 permissions 91 rights 89 system requirements 25 troubleshooting 145, 149 PATROL Central sub-directory 31 PATROL Console for Microsoft Windows, migrating from 135 PATROL Console for Unix 135 PATROL Console Server about 32 architecture 17 changing PATROL Central security server 171 PATROL Console Server (continued) connecting to 63 execution on Windows 114 impersonation table 78 managing permissions 73 PATROL Central security server 32 PATROL environment 26 predefined groups 88 starting on Unix 114 stopping on Unix 115 user accounts and groups 86 verifying execution on Unix 115 verifying installation 119 PATROL Console Server user accounts 72 PATROL consoles, their role 17 PATROL environment, accounts for groups 71 PATROL Knowledge Modules console compatibility 137 installing 27 version arbitration 142 PATROL namespace 142 PATROL End-to-End Response Timer, Tomcat warning 27, 41 patroldev group 140 patroles.txt file 140 patscadm 88 pattern matching, impersonation table 82 patwatch 88 permission definition 86 permissions administering 86 assigning 87 defining accounts for all group members 72 deny to group members 72 for KMs 93 for managed system groups 93 for managed systems 93 for management profiles 92 for special users 94 group 72 group members 72 managing using ACLs 91 managing with PATROL Console Server 73 used in PATROL Central Operator 91 pop-up blocker software 45 port number 140 ports AJP v13 36 changing after installation 120 checking use of 162 HTTP and HTTPS (Apache and Tomcat standalone Web servers) 37 HTTPS (IIS Web server) port 37 Tomcat shutdown 36
194
Book Title
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
predefined groups 88 groups, using 96 rights assignment 89 predefined permissions 94 problems, common 146 product support 3 ptrldev group 140 setting up (continued) managed system groups 76 menu permissions in ACLs 109 user accounts and groups 75 simple managed system query 139 single-cloud configuration 18 special users, rights and permissions 94 splash screen customization 61 startup configuration file 170 modifying 170 startup.cfg 42, 170 modifying 170 state change actions 141 support, customer 3 system requirements 25
Q
QuickQuery 139
R
required installation information 31 right definition 86 rights administering 86 assigning 87 assignment 89 for special users 94 used in PATROL Central Operator 89 rights protection 89 RTserver architecture 17 changing 171 execution on Windows 112 PATROL environment 26 starting on Unix 112 stopping on Unix 113 verifying execution on Unix 112 verifying installation 119 RTSERVERS environment variable 35
T
task icons 142 technical support 3 terminology 139 test URLs 119 timeout configuration 61 Tomcat port 37 Tomcat servlet container execution on Windows 117 logs 160 verifying installation 119 Tomcat shutdown port 36 Tomcat standalone Web server considerations 28 installation worksheet 41 logs 160 Web server user name and group 33 Tomcat standalone Web server group 51 Tomcat Web server execution of 118 starting 118 stopping 118 troubleshooting 145 installation 146 PATROL Central 149 web server 147
S
scenarios for granting user access different accounts for application 82 restricted and privileged accounts 85 shared user names and passwords 84 security enhancing for Web server 165 Web server 165 security level default 39 setting 36 services starting 115 stopping 115 session files 139 setting up KM permissions in ACLs 107 managed system group permissions in ACLs 106
U
upgrading to new version 42 URLs test 119 user administration 140 authentication process 78 names, for managed systems 140
Index
195
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
user accounts about 72 Apache Web server account 33 general guidelines 74 setting up 69, 71, 75 Tomcat standalone Web server account 33 user permissions 72 using predefined groups 96
W
Web browser logs 162 requirements 56 Web server 33 account 33 Apache 28 choices 27 IIS 28 log files 159 starting 116 stopping 116 supported versions 25 Tomcat standalone 28 verifying execution of 119 verifying installation 119 web server troubleshooting 147 Web server security enhancing 165 Web server user name and group 33 webcentral directory 31 worksheets Apache Web server 40 general 39 IIS Web server 40 installation 38 Tomcat standalone Web server 41
196
Book Title
5. Source Code. Software may contain source code that is provided solely for reference purposes pursuant to the terms of this Agreement. Source code may not be redistributed unless expressly provided for in this Agreement. 6. Termination for Infringement. Either party may terminate this Agreement immediately should any Software become, or in either party's opinion be likely to become, the subject of a claim of infringement of any intellectual property right. For inquiries please contact: Sun Microsystems, Inc. 4150 Network Circle, Santa Clara, California 95054 (LFI# 136499/Form ID# 011801)
zlib.h
This BMC product includes the zlib software product and is distributed to us pursuant to the following terms and conditions: Copyright (C) 1995-2004 Jean-loup Gailly and Mark Adler This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software. Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions: 1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required. 2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software. 3. This notice may not be removed or altered from any source distribution. Jean-loup Gailly jloup@gzip.org Mark Adler madler@alumni.caltech.edu
Notes