A joint venture between Future Group and NSDC.

Sirf 2 mahine ki mehnat aur zindagi bhar ki izzat aur kamaai!

Foundation Certificate for Customer Care Agents - Level 1

Confused about your career choices?

Looking for a fulfilling yet steady career option that can give you and your family a good life? Then, this is where you begin.
If you are looking for a job that pays well, makes you independent and earns you respect, then you are already a step ahead by choosing to read this. A fast-track yet in-depth course on India's booming BPO sector could make your unfulfilled dreams come true. Not just professional skills, you will also receive training that will help you all your life, no matter where you go.

Connecting with the world India's Business Process Outsourcing (BPO) Sector
Isn't this where you should be?
Read the newspapers, listen to the news; it's hard to ignore how much India can impact the world. With such exciting opportunities around you, why should you be far from the BPO boom? The ITeS (Information Technology Enabled Services) and BPO sectors today employ over 1 Crore people and generate an estimated 7.5% of the country's total income in 2012. Growing by 9% with over 230,000 jobs, the IT-BPO industry offers amazing opportunities to hard-working, ambitious, young people like you.

Seekho aur Badho

Course Modules Future Sharp's fast-track to an IT-BPO career
Two months is all it takes for our programme to train you into a well-rounded professional. Learn all about the IT-BPO sector through this course that efficiently combines classroom training and self learning. Not just this, you also develop your personality, improve your verbal skills, gain confidence and above all, start earning in just 2 months!

Learning process
Discuss
Key concepts are shared by the facilitator

Demonstrate
Trainer demonstrates how to carry out the task

Do it together
The learner does the task assisted by the facilitator

Do it yourself
The learner is confident to carry out the task

Who can apply for this?

To qualify for this program, you must be: Aged between 18 - 24 Minimum class 12 pass Must have basic understanding of English (i.e. reading, writing and speaking)

What will you learn in 2 months?

Good English conversational skills Phone etiquette Interacting with different customers Computer skills Personality development Positive professional attitude Effective time management Building your confidence Interview skills to give you an advantage over other candidates Last but not the least, understanding the BPO industry, its scope and growth opportunities

Future Sharp's fast-track to the IT-BPO sector

At Future Sharp, you don't just enrol for a 2 month certificate course, you also get special benefits to kick start your journey into the IT-BPO world. Our programme offers you a truly simulated work environment with fully equipped labs. Here you can practice a range of specific skills, so that you are prepared for various customer-facing situations. Our specially designed course is interactive and involves experiential learning. That means, for every hour of interactive learning in the class, you will have 30 minutes of self-paced practice. Assessments are conducted at regular intervals to ensure thorough understanding.

Our specially designed Interview Sessions prepare you to face interviews with confidence and self-belief. The entire course has been charted out according to industry standards and the work-and- study assignments ensure that you gain valuable experience - right from the start..

Sign up - aur zindagi shuru ho jaaye!

Here is how you can get started:
Buy an application form for `100 from your nearest Future Sharp Skills Academy Fill the form, submit and book a seat (Registration fee: `1000 only) Pay the admission fee and get ready for an exciting course ahead

Special benefits for you to be ahead!

A successful BPO/Call Centre employee needs to be well groomed from day one. He/she should exhibit knowledge and confidence while interacting with different customers. The modules of our course will focus on building your personality, increasing your knowledge and polishing your English communication skills. Voice and accent training combined with English grammar lessons will help refine your verbal communication. What's more, our Personality Development sessions will teach you how to dress, walk and conduct yourself in a professional manner.

The Future Sharp NSDC Initiative

India is growing incredibly fast! To drive this engine of growth, the country needs huge numbers of skilled workers. But there's a vast gap between opportunities opening up and the availability of employable people.To bridge this gap, Future Group (the company that owns Big Bazaar, Pantaloons, E Zone and more) has partnered with National Skill Development Corporation (NSDC), and has established Future Sharp Skills Limited to provide skill-based training and business opportunities to millions of young Indians. Our goal is to train 70 Lakh young people in the following trades and sectors, over the next decade: Organized Retail Supply Chain Hospitality Beautician Travel & TourismITeS-BPO Entrepreneurship in Handloom & Agri-products.

About Future Group

A pioneer in Indian retail, Future Group is established in 85 cities and 60 rural locations across the country. With 36,000 employees and over 1200 retail outlets, Future Group has a large role to play in powering India's growth.

About National Skill Development Corporation (NSDC)

A Government of India organisation, NSDC aims to promote skill development by helping establish high quality vocational institutions. This is done either directly or through partnerships.

future sharp skills limited a joint venture of future group and NSDC

www.futuresharpskills.in