ING 2661 InterpretIndigo P2 v7 2

Interpret Indigo
A design guide for Hotel Indigo hotels

EMEA VERSION 1
Introduction
The Interpret Indigo guide has been designed to help you understand the Hotel Indigo brand and create your own bespoke and unique hotel. This document has two sections, which should be read together when designing a Hotel Indigo.
Section 1 Design Guidelines

Explain the brand and describe the design inspiration that underpins the brand, the brand hallmarks, which must be represented in every hotel and the key elements of the guest experience.
Section 2 Property Standards

Gives you the detailed specifications that must be included in the design of the hotel to fulfil the criteria that are a prerequisite of the Hotel Indigo brand and an InterContinental Hotels Group hotel.
W W W. H OT E L I N D I G O. C O. U K
Section 1
Whats Inside Section 1
DESIGN GUIDELINES
The Hotel Indigo Brand target customers brand character positioning Brand Hallmarks fresh design intriguing story inviting guest rooms inspired service continuous renewal Design Inspiration fibonacci sequence the golden ratio
1 2 3 4 6 7 8 9 10 11 12 13 14
The Customer Journey the exterior the lobby front desk corridors and stairwells guest rooms guest bathrooms restaurant and bars public restrooms meeting rooms fitness studio The Design Process pre-contract design meeting 2nd design meeting final design review design renewal general information
15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 31 32
The Hotel Indigo Brand

Hotel Indigo is IHGs upscale boutique hotel brand located in urban locations for guests who want an alternative to conventional hotels. Each hotels design is unique, but is always underpinned by the brand characteristics and hallmarks. As fits its boutique style, Hotel Indigo hotels are small, typically 60-160 guest rooms with facilities limited to the key ones our target guests require - an open-plan reception area, an adjacent restaurant/bar, with street access where possible and a fitness studio. Each guest room is individually designed with guest optimum comfort in mind.
DESIGN GUIDELINES
target customers
The target guests are defined more by their attitude than their demographics.They are strongly interested in style and design, but not looking for over the top levels of service or endless facilities. They are independent, confident business travellers who do not need all the services of an upscale hotel. They want a hotel that is a bit different and quirky gives me the reassurance of knowing what to expect and that Ill be looked after if something goes wrong, but doesnt feel like a corporate hotel feels stylish and comfortable has original buildings and a contemporary, chic and interesting design has service which feels more personal and individual reflects the city I am staying in
DESIGN GUIDELINES 2
Typically they will be Aged 30-50, but attitudinally mid thirties Evenly split male / female, business and leisure Business travellers from a broad spectrum of industries from banking to pharmaceuticals to media companies. Predominantly married or living with a partner They enjoy traveling, even for business
brand character
The personality of the Hotel Indigo brand is defined by a set of characteristics that describe how the brand behaves and how it feels to the guest.These must be present in every element of the hotel. Stylish Hotel Indigo is understated yet aspirational in its feel, contemporary and just chic enough to appeal to its sophisticated audience. Approachable the sense of style is balanced with genuine warmth; Hotel Indigo is unpretentious, hassle-free, friendly and above all comfortable. This is not a hotel where guests struggle to turn on the lights or washbasin taps. Every element of the hotel make guests feel at ease. Local the unique nature of each hotel is underpinned by a sense of place. Each hotel should authentically reflect local culture and values and guests should feel the character of the host city and neighbourhood.The hotel could only exist where it is located. Intriguing Hotel Indigo should have an element of intrigue.There should be unexpected and surprising elements that reinforce the hotels unique nature and stimulate the senses.This will be supported by the elements of renewal that are integral to the brand and the use of the Hotel Indigos two design inspirations the Golden Mean and the Fibonacci Sequence (see page 13).
DESIGN GUIDELINES
positioning
Boutique hotels vary greatly in terms of design, food and drink offerings and services in general. Hotel Indigos competitors are an eclectic group, often individual properties with their own unique positioning in the market place. Hotel Indigos target market seek something different from the beige box corporate hotel, but they do not want anything too extreme. Hotel Indigos relationship to its competitive set has been defined in five key areas:
design uniqueness of rooms restaurants and bars service style distribution
DESIGN GUIDELINES
positioning charts
Ho tel du Vin & Bis tro
DESIGN
BLAND MODERNITY
Soft and accessible, not cutting edge, hard design
CUTTING EDGE
UNIQUENESS
COOKIE CUTTER
4-5 different room designs, unique to each hotel
EVERY ROOM UNIQUE
RESTAURANTS AND BARS
FAST FOOD
Casual gourmet, table and counter service
FINE DINING
SERVICE
TREATED AS A NUMBER
Intuitive personal service, not stuffy or over-whelming
ULTIMATE PERSONALISATION
DISTRIBUTION
ANYWHERE EVERYWHERE
ONE OFFS
DESIGN GUIDELINES
Brand Hallmarks
Every Hotel Indigo has the individuality of a boutique hotel that our target audience seek. Our brand hallmarks are the reassurance to our guests that they are staying with a brand that is part of a leading international hotel company. The five hallmarks that represent the Hotel Indigo brand are
fresh design intriguing story inviting guest rooms inspired service continuous renewal
DESIGN GUIDELINES
fresh design
Hotel Indigo must look fresh, inviting and contemporary. Natural light and vibrant colours should be used to make the hotels feel spacious and airy. The hotel should evoke a personal relationship with the guest, offering a unique and surprising experience. Fresh design will be achieved by The use of vibrant colours Lots of light, a spacious and airy feel The use of organic and natural texture and fabrics Imagery, case goods and soft furnishings that reflect the story behind the hotel Visual use of the Fibonacci Sequence and the Golden Mean subtly integrated throughout the hotel Exterior landscaping and interior planting
DESIGN GUIDELINES
intriguing story
Guests are attracted to boutique hotels by their unique character, so each Hotel Indigo has its own story to tell.These narratives are often based on its location or the building in which the hotel is housed. Buildings or locales that do not provide a basis for a story have the option to focus on the design principles of the Golden Mean and the Fibonacci Sequence (see page 13), which can appear in the hotel in many subtle ways such as art objects, furniture or the graphic design of wall murals. London Paddington features images of the nearby world famous railway station
Chicago, Gold Coast uses Blues Brothers quotes in backward writing
Nashville,Tennessee uses country music, as its inspiration
DESIGN GUIDELINES
inviting guest rooms

The individually-designed guest rooms are where the Hotel Indigo Experience comes to life, the design must create an atmosphere that invites guests to relax.
Large wall murals make a dramatic visual statement. Rainfall showers in contemporary glass enclosures give guests a stimulating and refreshing start to their day.
Over-sized beds with plush bedding stand high off the floor combined with soft relaxing chairs or sofas to provide places for guests to unwind.
Hard flooring, rugs, textures and furnishings create an eye-catching and contemporary environment.
DESIGN GUIDELINES
inspired service
Service at Hotel Indigo is never about onesize fits all. The friendly staff offer a personalised service to every single guest.
Hotel Indigo prides itself on an intuitive and spontaneous service culture. Staff are constantly alert to signals that provide opportunities to surprise and delight guests in totally unexpected ways. The hotel culture is genial and informal. The Invite Inspiration programme is available to all hotel owners to enable them to develop this culture in their hotel.
DESIGN GUIDELINES 10
continuous renewal
Hotel Indigo never becomes tired; subtle changes mark the changing of the seasons and elements of the design are regularly refreshed. Every four years - a brand standard of introducing design updates to soft furnishings and rugs, changes to the wall murals and fresh decoration ensures that returning visitors have a continuous stream of new experiences and the hotel remains contemporary and stylish. IHG require a presentation of the proposed changes six months prior to their implementation (see page 31). Seasonally - internal signs, restaurant menus and graphics in the reception area are changed through the use of images chosen by the brand to reflect the time of year. Ambient changes add to the seasonal mood - scents like cinnamon in winter or fragrant flowers in summer and soft music indicative of the time of year is played in communal areas. Plants and flowers inside the building are also renewed.
Design Inspiration
Hotel Indigos design inspiration is the numerical sequence known as the Fibonacci Sequence and the ratio based on Phi that the ancient Greeks called the Golden Mean. These intrinsically linked concepts have been used in some of the most pleasing works of art and architectural masterpieces through the centuries to create a sense of beauty and aesthetic proportion. These design inspirations should underpin the hotels design in subtle ways and add to the intrigue of the hotel, it should never be overwhelming or too overt.
Some examples The shape of elements in the hotel such as the front desk or lighting features The number of drawers in the guest room furniture or wall art and decorations Wall art and decorations
fibonacci sequence
In the 12th century an Italian Mathematician, Leonardo Fibonacci discovered a fascinating numerical sequence. Starting with 0 and 1, each new number in the sequence is achieved by adding together the previous two, thus 0 + 1= 1 1+ 1 = 2 2+1=3 3+2=5 5+3=8 8 + 5 = 13 and so on.
This sequence is astonishing because it is found all around us throughout the natural world. It can be seen in flowers where the number of petals of many species match the sequence, e.g. the 2 petals of a pansy and the 8 petals of a clematis; it can also be seen in the growth pattern of pineapples and ferns.
The Fibonacci Sequence can be used to create a rectangle made up of inter-connecting squares known by the ancient Greeks as the Golden Rectangle. By drawing a quarter circle between the corners of these squares creates the Fibonacci spiral.
the golden ratio

Many centuries before Fibonacci the ancient Greeks identified a ratio that works in a similar way to the Fibonacci sequence. They called this the Golden Ratio. The Golden Ratio, also known as the Golden Mean, the Golden Section and Divine Proportion is a ratio or proportion based on the number Phi = 1.618. The Greeks believed that the ratio created perfect beauty, they identified it in parts of the body and the face and they applied it to architecture, most famously the front elevation of the Parthenon in Athens. The Golden Ratio can also be seen in the art of the Renaissance in particular in the work of Leonardo da Vinci who was a great exponent of the balance and harmony that the application of the Golden Mean could achieve. Da Vinci famously recorded his thoughts in mirror writing, the use of which is a brand requirement in public areas of the hotel.
The Customer Journey

The overall design feel should be contemporary but not faddish, it must integrate the brand hallmarks and the design must carry through the whole guest journey from their first sight of the hotel to the moment they check-out. The hotel should evoke a personal relationship with the guest, offering them a unique and surprising experience that evokes the location of the hotel. The hotel should embody the current interior trends of the hotels location to ensure the hotel always has a sense of time and place. Research has shown that our target customers prefer a sense of design which is soft and accessible, as opposed to cool and minimalist and the proposed concept should reflect this.
the exterior
Hotel Indigo can live happily in both conversion sites and new buildings. The ideal building has an arresting aspect and a unique character. It can be historic or have quirky architecture or a cultural association. In older buildings, keeping architectural features will add to the Hotel Indigo experience. The first view of Hotel Indigo should establish its credentials as a stylish unique property. This can be achieved by Striking use of exterior lighting to enhance the character of the building Dramatic canopies to signal entrances External planting and terraces to give al fresco areas around the hotel Street entrance to the restaurant to encourage local resident traffic
the lobby
The design concept should be evident from the minute the guest enters and should flow seamlessly and naturally as the guest moves through the hotel. Entering the lobby should be a sensory experience for the guest with the use of colour, light and natural textures and finishes. The seasonal changes (see page 11) to graphic elements, music and scent must have a solution in the proposed design. A feeling of intimacy and connection with the guest is essential for Hotel Indigo but this must not be achieved through the introduction of dark, moody areas. Large public areas require smaller intimate space to be created to break up the space.
front desk
The front desk in Hotel Indigo serves multiple functions; reception, cashier, business services support and concierge. The desk is a primary point of interaction between the hotel and guest and it must be clearly visible from the hotel entrance and immediately recognisable as the reception area. The front desk must embody the Hotel Indigo values and so it must be open and accessible, allowing staff to easily circulate into the guest areas. It must never be a barrier and therefore as low as possible for a working facility and all operational equipment should be out of sight. There is no requirement for branding around the front desk so long as there is a logo somewhere obvious in the reception area.
corridors and stairwells

The guest room corridors, staircases and stairwells are an area where Hotel Indigos sense of intrigue can be brought to life. They must include elements of visual impact, such as art in unlikely places like ceilings or on end walls, or unusual corridor walls. Lighting should add to a sense of theatre in the corridors and the design should reflect the interior design of the rest of the hotel.
guest rooms
Guest rooms are the heart of Hotel Indigo and they must visually communicate the boutique nature of the hotel. There are no minimum room sizes, the key requirement is that the room transmits a sense of wellbeing and comfort as well as accommodating all the required furniture elements. An eye-catching and contemporary environment is created through hard flooring, rugs and textured furnishings.
guest rooms (continued)

Large murals are used to make a dramatic statement. Murals should be prominently positioned either behind the bed head or as a feature wall. Furniture must not appear mass produced and both the room and the furniture should contain elements of intrigue and surprise such as colour in drawers and wardrobes. High quality cotton bed linen adds to the bed and sleep experience. State-of-the-art entertainment including flat screen TVs and an MP3 player docking station is a brand requirement. There is also a requirement for a chilled mini deli in place of the traditional mini bar.
guest bathrooms
Bathrooms are an important element of Hotel Indigo as they are high on the agenda of the target guest. Every bathroom must be a bold statement and should provoke a feeling of luxury. A spacious walk-in shower with a large fixed shower is a Hotel Indigo brand standard. Bath tubs are only permitted where a separate walk-in shower is fitted, over-tub showers are not allowed in Hotel Indigo. The bathroom design must be contemporary and should echo the guest room using accents of vibrant colour and design details such as stylish towel heated rails and designer washbasins.
restaurants and bars
The restaurant and bar is an integral element of the Hotel Indigo guest experience. They are actively marketed to both hotel residents and locals and should reflect the overall look and feel of the hotel and the local market trends. The environment is informal reflected in its unclothed tables, offset by attention to the detail and quality of the tableware, cutlery and glassware.
The restaurant is open all day and its design should facilitate changing moods from bright and fresh at breakfast to soft and subtle at supper. It must appeal to a wide audience from the lone guest, a family, a group of businessmen to work colleagues unwinding at the end of the day. Retail window space should be a feature of the design to invite passers by into the restaurant. The window should display retail items such as cakes and pastries The bar can either be an integral feature of the restaurant or if space permits a separate operation. In either scenario, restaurant and bar should be easily accessed from the hotel lobby with a separate street access where possible.
public restrooms
Public restrooms should be a feature in Hotel Indigo They should create a talking point, and include distinctive fixtures and decor but never be challenging to use. Water walls, unusual washing facilities, designer taps, wall art are all examples that could help create the desired result.
meeting rooms
Meeting rooms are not a requirement of Hotel Indigo. Where space allows and the local market provides an opportunity meeting rooms can be incorporated into the design of the hotel. The Hotel Indigo brand ethos must be extended to any meeting rooms. Consequently no large scale meeting/conference facilities should be developed. Instead small scale modern board rooms should be provided. The design of the room should reflect the hotels overall feel. Contemporary chairs and table finishes that would not be found in a conventional corporate environment should be features of meeting rooms.
fitness studio
A fitness studio is a brand requirement. It should enhance the overall experience of the hotel, and the design should be in keeping with the rest of the hotel. The design should be bright and airy and feature wall murals and a mirrored wall. The studio must be fitted with a core range of machines, a wall hung TV and a water cooler. The typical guest is likely to be a member of a leading gym and will expect facilities and equipment to at least match their day-to-day experience.
The Design Process

IHG have established a core team representing Design and Engineering, the Hotel Indigo brand and Hotel Services who will help you through the design process. The detailed requirements of the hotel design are described in this document in Section 2 Property Standards. However for the first planning phases, these design guidelines have been created to assist in the initial development of the project and the design renewal phase.
The 3 step process

Prior to opening, there is an initial design phase. This is a 3 step process.
The following pages provide further information on the initial design process.
1 2 3
pre-contract design meeting 2nd design meeting final design review
27
pre-contract design meeting

Prior to signing the contract for your hotel, IHG will co-ordinate a meeting. The objective of this meeting is to ensure that the hotel proposal incorporates all the key attributes that will make it a successful Hotel Indigo and ensure the design team is briefed fully on the brand.
You will need to present Your proposed design partners Initial design concept for your proposed hotel The hotels intriguing story
2nd design meeting

The second meeting takes place within three months of contract signing and before construction begins. The objective of the second meeting is to do a more detailed review of the design proposal to ensure that it fits with the brand and all the hallmarks have been incorporated into the design. You will need to present Detailed interior design plans including mood boards and colour schemes Proposals of how the seasonal renewal strategy will be handled in the hotel Details of how the hotels intriguing story will be woven into the design Exterior plans
final design review

The final meeting takes place 6-9 months before the anticipated opening and will allow any design changes to be presented and approved. You will need to present Final detailed designs including all finishes, furniture specifications, fixtures and fittings Proposals for a sample room for final IHG approval
design renewal
It is a brand requirement that key elements of the design are renewed every 4 years. The elements which should be changed at design renewal are as follows In the guest rooms Murals Cushions and bedding if patterned Rugs Curtains Painted surfaces or wallpaper if used Upholstery (optional) In the public spaces Murals in lifts, lobbies or other public spaces Artwork Rugs or carpets Proposals for the design renewal must be submitted 6 months prior to the date of implementation and agreed with IHG. You will need to present Mood boards and colour schemes Details of finishes and fabrics of the elements to be changed
general information
Hotels must be designed in accordance with all applicable national and local regulations and with the appropriate IHG EMEA brand standards and Fire and Life Safety standards. If an occasion arises where these regulations and/or standards differ, the greater or more onerous requirement will apply. All information supplied is the subject of copyright ownership and may only be used for guidance in the design of other Hotel Indigo hotels.
Section 2
WWW .HOTE LINDI GO.CO.UK
2009 InterContinental Hotels Group. All rights reserved. Information contained herein is proprietary and confidential. This manual may not be copied or distributed without the consent of IHG and may not be disclosed out of the IHG System
Whats inside Section 2
PROPERTY STANDARDS PR01. general standards
PR02. guestrooms
Compliance and approval Accessibility General property standards Accessibility Acoustics Electrical/power Equipment Finishes HVAC IT Lighting Plumbing Signage
5 6 6 6 6 6 7 7 7 7 8 8 8
Bedrooms General specifications Furniture General Beds Cased goods Desk and desk chair Lounge chair, chaise lounge and activity table Furnishings Bedding Window treatment Mirrors and artwork Equipment Television Alarm/clock radio with MP3 docking station Telephones High Speed Internet Access (HSIA) Mini-bar In-room safe Iron and ironing board Hairdryer
9 9 10 10 10 11 11 12 12 12 12 13 13 13 13 13 13 13 13 13 14
PROPERTY STANDARDS 2
PR02. guestrooms continued
Tea/coffee making facilities Accessories Doors and windows Doors Windows General bedroom standards Acoustics Electrical HVAC Lighting
PR03. guest bathrooms
14 14 14 14 15 15 15 16 16 16
General bathroom standards Electrical Finishes HVAC Lighting Plumbing

PR04. accessible guestrooms
20 21 21 21 21 22
Equipment Finishes Lighting Signage

PR07. lifts
28 29 29 29
Accessible bedrooms Accessible bathrooms

PR05. exteriors
23 24
General General lifts standards Finishes Signage

PR08. restaurants and bars
30 30 30 30
Fixtures and fittings Shower Vanity top and basin WC Baths (if provided) Sanitary ware fittings Mirrors Linen Equipment Accessories Doors
18 18 18 18 18 19 19 19 20 20 20
Entry drives and parking areas Landscaping Hotel entrances General exterior standards Lighting Signage
PR06. lobby and reception
25 25 26 26 26 26
General General restaurant/bar standards Acoustics Audio-visual IT Lighting Signage
31 31 31 31 31 32 32
General Front desk Luggage room General lobby and reception standards
27 27 28 28
PR09. public restrooms
PR10. meeting rooms
PR12. guestroom corridors and stairwells
General Fixtures Equipment and accessories General restroom standards Finishes HVAC Lighting Plumbing
33 33 34 34 34 34 35 35
General Equipment Doors and windows General meeting room standards Acoustics Electrical HVAC Lighting Signage
PR11. fitness studio
36 36 36 37 37 37 37 37 37
General Equipment General guestroom floor standards Finishes HVAC Lighting Signage
PR13. back of house
40 40 40 40 41 41 41
General Equipment and accessories General fitness studio standards Acoustics Finishes HVAC
38 38 39 39 39 39
General Kitchen Storage Other back of house areas Staff facilities

Appendices
42 42 42 43 43
45
PR01. general standards
Compliance and approval

PR01-01 The Interpret Indigo Property Standards and associated appendices apply to all Hotel Indigo hotels in Europe, Middle East and Africa, whether they are new build hotels, conversions, hotel rebrands or refurbishments (however minor). They must be adhered to in all circumstances unless a variation is explicitly agreed to by IHG. All hotels must comply with the IHG Fire & Life Safety standards. All hotels must comply with all local regulations and be designed in accordance with all applicable building codes, regulations and guidelines governing the subject site. If there is a conflict or difference between a local regulation and the requirements detailed in the IHG standards, the hotel must follow whichever is the more stringent requirement. The only exception to this would be when the IHG standard is the more stringent but local laws/codes explicitly prohibit compliance with it.
PR01-04
Hotels must obtain explicit written agreement from IHG for any changes to the property as laid down in the franchise agreement. This will include but is not limited to, all major refurbishments (to public areas and/or guestrooms) and any hard or soft refurbishments to any part of the hotel, however minor, and design renewal programmes (part of the Continuous Renewal Hallmark, see Appendix: Continuous Renewal Hallmark). All architectural designs, planning layouts, interior design schemes, finishes and furnishings, must be approved by IHG, with details submitted in line with the processes outlined in section 1 of Interpret Indigo, the Design Guidelines. Hotels must use qualified architects, engineers, interior designers, as well as any other specialist consultants as necessary, to ensure that the finished hotel complies with the necessary Fire & Life Safety Standards and the necessary quality of design and finish required by the Hotel Indigo brand.
PR01-02
PR01-05
PR01-03
PR01-06
Accessibility
PR01-07 All hotels must comply with local/national statutory requirements for travellers with disabilities and hotel accessibility. If there is a conflict or difference between a local regulation and the requirements detailed in the IHG standards, the hotel must follow whichever is the more stringent requirement. The only exception to this would be when the IHG standard is the more stringent but local laws/codes explicitly prohibit compliance with it. PR01-08
General property standards

These general property standards apply to all areas of the hotel. Where additional specific standards are required for a particular area of the hotel, they are given in that section.
ACC ESSIBILITY
PR01-09
Accessibility standard: Barrier-free access to the lobby and front desk, restaurant/bar, meeting rooms, fitness studio, and guestroom floors must be provided.
ACOUSTIC S
! Specific accessibility standards are included in the individual sections, indicated by: Accessibility standard.
! See Appendix: Acoustics for detailed acoustic requirements.

ELE CTRIC AL/POWER
PR01-10
All electrical cabling must be hidden from view and be mechanically protected. All switches must be appropriately located and designed to co-ordinate with the interior design of the hotel.

EQUIPMENT
PR01-15
PR01-11
Equipment must be provided to deliver background music to all public areas, including the restrooms. The music is part of the seasonal renewal programme and therefore the system must be able to deliver content from suppliers nominated by IHG.
Office type ceiling tiles are not permitted to be used in any public or guest facing areas of the hotel.
HVAC
PR01-16
! See Appendix: Continuous Renewal Hallmark. PR01-12 Hard-wired smoke and heat detectors must be appropriately located, and where possible should be discreetly positioned in sympathy with the interior design of the hotel.
All interior spaces to be used by or accessible to the public must be mechanically heated, and have refrigerant cooling, and be ventilated to maintain an odour-free, comfortable environment appropriate to the function of the room or space. This includes all stairways and lift lobbies. All HVAC equipment and duct work must be concealed from guest view unless specifically approved by IHG as part of the interior design of the hotel.
PR01-17
FIN ISHES
! See Appendix: Finishes for more information about finishes. PR01-13 All materials and finishes must be designed to meet all IHG standards and be in line with the approved interior design of the hotel. An appropriate slip-resistant finish must be provided to all hard surface flooring in line with recognised international codes and IHG standards.
! See Hotel Indigo Engineering Standards for more information.

IT
PR01-18
All IT installations must be in accordance with the IT specifications.
PR01-14
! See Appendix: IT Standards for full details of information system requirements.

PR01-22
LIG HTING
PR01-19
All parts of the hotel public areas must be provided with lighting systems capable of being adjusted to provide different mood settings suitable to the use in each area and in keeping with the overall interior design of the hotel.
Professionally designed signage must be provided to identify the hotel, identify areas within the hotel and enable guests to navigate effectively around the hotel. The signage must incorporate the Hotel Indigo requirement for seasonal renewal as appropriate. All signage must be approved by IHG.
! See Hotel Indigo Engineering Standards for details of lighting levels.

PLUMBING
! See Fire & Life Safety Standards for requirements for safety signage. PR01-23 For all vehicles used by the hotel for the transportation of guests, Hotel Indigo service marks, trade marks, logos and registration symbols () must be displayed in accordance with the Hotel Indigo Marketing Manual. Any advertising that is displayed in public areas or lifts must be professionally produced, framed and mounted.
PR01-20
All pipes and utilities must be concealed from guest view unless specifically approved by IHG as part of the interior design of the hotel. PR01-24
SIG NAGE
! See Hotel Indigo Signage Guidelines PR01-21 All Indigo hotels must adhere to the detailed specifications for all signage, collateral and use of the logo as given in the Hotel Indigo Signage Guidelines and the Marketing Manual. Any deviations from the specifications must be pre-approved by IHG.
PR02. guestrooms
All designs must be approved in line with processes outlined in the Design Process section of Interpret Indigo. Suites are not a requirement in Hotel Indigo but, where space and local market conditions allow, they may be included. At least one pair of interconnecting rooms must be provided. PR02-04 A minimum 80% guestrooms must be designated as nonsmoking rooms (UK hotels must be 100% non-smoking). Hard surface flooring must be provided in all guestrooms, typically timber, with a minimum of one rug in the bedroom area, designed to complement the guestroom interior design. A minimum of one wall (and/or ceiling) mural must be provided in all guestrooms within the hotel. The design of the mural must be based on the hotels intriguing story and in keeping with the general interior design scheme of the hotel. At least three different mural designs must be used in the hotel.
Bedrooms
GEN ERAL SPE CIFIC ATIONS
PR02-01
There is no minimum guestroom size; however, ordinarily guestroom dimensions would not be less than less than 14m2 net. (Net room size excludes bathroom, lobby and any wardrobes within the sleep area.) Where design and layout require smaller rooms to be considered, this must be approved by IHG. Minimum floor to ceiling height must be: Bedroom 2.40m Lobby 2.25m Bathroom 2.30m Room mix must be subject to a market study and the physical limitations of the building structure, and must be approved by IHG. Single rooms are not permitted.
PR02-05
PR02-02
PR02-06
PR02-03
PR02. guestrooms
PR02-07 The guestroom design must be refreshed every four years, starting on the fourth anniversary from the date of opening, to ensure that the hotel always remains fresh and stylish. ! See Appendix: Furniture and furnishings for detailed specifications for furniture.
General
! See Appendix: Continuous Renewal Hallmark.

FURNITURE
PR02-09
Cased goods must be individual pieces of furniture and not be combined into a single run of units.
Beds
PR02-08
The following furniture and accessories must be included in all guestroom designs: Bed Headboard Bedside table (2) Enclosed wardrobe Drawer unit (may be inside wardrobe) Mini-bar unit Luggage rack (fixed or folding type) Desk/dressing table Desk chair Chaise lounge, or lounge chair with footstool Activity table Full length mirror Desk/dressing table mirror Artwork (additional to wall mural)
PR02-10
All guestrooms must have a double, queen, king or superking size bed. Single beds are not permitted. Two doubles may be provided where space permits. All beds must be a minimum 2m in length and 0.545m in height (to top of mattress).
PR02-11
Headboards must be appropriate to the room dcor and sized to complement the bed. Padded fabric headboards are not permitted, but leather is acceptable.
! See Appendix: Furniture and furnishings for detailed bed specifications.
PR02. guestrooms
PR02-15
Cased goods
PR02-12
The wardrobe must be enclosed (curtains are not acceptable), and have a minimum width of 0.75m, have a fixed clothes rail with a hardwood or metal plated rod. The wardrobe must be designed to provide an area of uninterrupted full-length hanging space. This must be a minimum height of 1500mm. The minimum depth of the wardrobe 500mm. The following hangers must be provided (theft-proof types are not permitted, and logos are not required): Minimum four wooden skirt hangers with clips Minimum four wooden hangers All hangers must be from the same range and of uniform size, shape, and colour.
A mini-bar/fridge must be designed as part of the guestroom cased goods, within appropriately designed enclosure. A fixed or portable luggage rack must be provided. This must be no less than 80cm in length by 50cm depth. Bedside tables/night stands must have a minimum top surface area of 0.16m2.
PR02-16
PR02-17
PR02-13
Desk and desk chair
PR02-18
The desk area (or dressing table) must have a clear minimum working surface area of 0.55m2. Ordinarily this would have a minimum depth of 0.55m and minimum width of 1.00m but alternatives to match the design of the room or the hotel business mix will be considered. The desk chair must be selected to match the interior design of the guestroom and, although it should not look like an office chair, it must be ergonomically designed and provide suitable comfort and support for guests who are using this area to work.
PR02-14
There must be a minimum of three drawers of an appropriate size to comfortably store guest clothing. The drawers can be provided either in the wardrobe or as a separate unit.
PR02-19
PR02. guestrooms
Lounge chair, chaise-lounge and activity table
PR02-20
The activity table must be designed to compliment the guestroom interior design, be made from quality materials and have a minimum surface area of 0.4m. Chaise lounges, or lounge chairs with footstools, must be fully cushioned and upholstered and the chairs must have arm rests. Alternative seating options may be submitted to IHG as part of the overall interior design of the guestroom.
One duvet One duvet cover One valance or other appropriate foundation cover for divan beds ! See Appendix: Guestroom linen for full details of bed linen. PR02-23 Feather/down pillows must be available for guests upon request. If most of the hotels pillows are feather/down, then synthetic pillows must be available to the guest upon request.
PR02-21
FURNISHI NGS
Window treatment
! See Appendix: Furniture and furnishings for more information about furnishings specifications.
Bedding
PR02-24 PR02-25
Full blackout is required. Privacy during the day must be provided. Decorative internal dressing of the window is required, in keeping with the design of the room and approved by IHG. External blinds or shutters as the sole window treatments are not permitted. Where curtains are used, no curtain hardware or non-decorative fabric should be visible to the guest.
PR02-22
The following items are required on each bed and must comply with all minimum specifications: One mattress protector One mattress topper for non-pillowtop mattresses One fitted or flat sheet Four standard pillows per double, queen or king bed One pillowcase and one pillow protector per pillow
PR02-26
PR02-27
PR02-28
PR02. guestrooms
MIRRORS AND ART WORK Telephones
PR02-29
A full length mirror must be provided in an appropriate area. All artwork and mirrors must be securely mounted to the wall with hidden security fixings. Glass used in mirrors and artwork must not be less than 3mm thick.
PR02-34
Each guestroom must be equipped with one single line portable telephone and base unit.
PR02-30
! See Appendix: IT Standards for more information about telephone requirements and specifications.
High Speed Internet Access (HSIA)
PR02-31
PR02-35
Complimentary wireless High Speed Internet Access must be provided in all guestrooms for Internet connection.
EQUIPMENT Television
! See Appendix: IT Standards for more information about HSIA.

Mini-bar
PR02-32
Hotels must provide a LCD or plasma television with a minimum 80cm (32in) screen size in each guestroom, operated by remote control. Alternative sizes may be considered to suit specific room configurations subject to IHG approval.
PR02-36
A mini-bar/fridge must be provided in each guestroom.
In-room safe
! See Appendix: IT Standards for more information about television specification, TV channel availability and services.
Alarm/clock radio with MP3 docking station
PR02-37
An in-room safe, capable of storing a laptop, must be provided in each guestroom.
Iron and ironing board
PR02-33
All guestrooms must be provided with an alarm clock/radio with a built-in MP3 docking station in the guestroom.
PR02-38
A full size electric iron and ironing board must be provided in all guestrooms, stored in the wardrobe. An iron/ironing board holder is required.
PR02. guestrooms
Hairdryer
PR02-42 A 2-speed, 3-temperature hand-held hairdryer must be provided in each guestroom or bathroom. This must be of commercial quality with a minimum power output of 2000W.
PR02-39
An insulated ice-bucket (logo not permitted) must be provided if hotel has ice machine. Otherwise ice must be provided through room service. A washable and fire resistant waste bin (no logo) must be provided in the bedroom, in keeping with the interior design of the room.
PR02-43
Tea/coffee making facilities
PR02-40
Tea/coffee making facilities must be provided in each guestroom. As a minimum, the following must be provided: Kettle or purpose-made coffee maker Two ceramic mugs, in keeping with the interior design of the room Two teaspoons
DOORS AND WIN DOWS Doors
! See Appendix: IT Standards for more information about electronic lock specifications. PR02-44 Doors must be a minimum 850mm wide and made of solid core construction. (Hollow core doors are not acceptable.) Guestroom entry doors must be designed to coordinate with both the guestroom corridors and the guestrooms. They must be constructed from quality materials such as wood veneer. Alternative finishes must be explicitly agreed with IHG prior to ordering. There must be two separate doors between interconnecting rooms.
! See Service standards: Housekeeping for details of the guest supplies to be provided.
ACC ESSORIES
PR02-45
PR02-41
Two toughened glass unbreakable tumblers must be provided. PR02-46
PR02. guestrooms
PR02-47 All guestroom doors must have electronic card key locks, in accordance with IHG requirements. An auxiliary, non-keyed locking device must be provided on all guestroom doors. All guestroom doors must have an automatic hydraulic closing device (except for doors between interconnecting rooms). A clearly readable, professionally designed and fabricated emergency escape diagram must be displayed on the guestroom side of the door. All doors must have sound insulation strips applied to the door frame. All guestroom doors must have a one-way door viewer mounted 1.5m above floor. PR02-56 Each guestroom window must have a minimum of 1.5m area of glass. PR02-54 All guestrooms must have windows that can be opened to provide the guest with natural ventilation. Noise something or other
GEN ERAL BEDROOM STANDARDS
PR02-48
PR02-49
PR02-50
For general standards relating to accessibility, acoustics, electrical/power, equipment, finishes, HVAC, IT, lighting, plumbing and signage, see PR01. General property standards. Specific standards for bedrooms are given below. ! See Hotel Indigo Engineering Standards for detailed engineering specifications.
Acoustics
PR02-51
PR02-55
PR02-52
Walls, ceilings, floors, windows and doors must all provide sound insulation in accordance with the requirements outlined in the Acoustics Appendix. Where sockets are recessed within party walls, measures must be taken to ensure that this does not compromise the sound insulation between rooms.
Windows
PR02-53
PR02. guestrooms
Electrical HVAC
PR02-57
Extension cords and adaptors are not permitted. Sockets must be positioned immediately adjacent to the equipment. A minimum of four electrical sockets must be available solely for guest use; with at least two located at desk level, one adjacent to the bed above one of the bed side tables and one adjacent to the full length mirror. The two guest sockets at the desk and the one adjacent to the bed, as well as the sockets for the mini-bar/fridge, television and clock, must remain live and not be connected to any energy-saving switch. All switch plates, sockets and controls must be finished to complement the interior design of the room. All permanent equipment, including the television, must be connected with concealed wiring.
PR02-62
The heating, ventilation, and refrigeration (comfort cooling) system must have individual in-room thermostatic control, providing heated or mechanically refrigerated air at all times. Sufficient illumination must be provided for working, reading, dressing, drying hair and grooming. Lighting should be flexible enough to allow guests to both work and relax in their guestroom. Light fixtures must include, but are not limited to, the following: Lobby lighting Two bedside lights - table-top or wall-mounted Desk/task lamp - table-top, pedestal or wall mounted Wardrobe light Mini-bar Other lighting as necessary to meet the total lighting levels requirement Night lighting must be provided, wired on a separate circuit so it can be left on when the energy-saving circuit is deactivated.
PR02-58
Lighting
PR02-63
PR02-59
PR02-64
PR02-60
PR02-61
PR02. guestrooms
PR02-65 At least one light must be controlled solely from a master switch. A master switch must be provided at both the bed head and the guestroom entrance. Energy efficient lighting must be used wherever possible.
PR02-66
Fixtures and fittings

SHO WER
PR03-05
Vanity tops must be constructed of stone, or other hard material, subject to the explicit approval of IHG. Where under slung basins are fitted, the top surface of the vanity unit must be between 0.8m-0.9m above the floor (lower for top-mounted basins). All designs must be agreed with IHG. The washbasin and taps must be contemporary designer style. The washbasin must be constructed from acid-resistant materials and have an overflow and pop-up stopper. Alternative designs may be acceptable but only with the explicit approval of IHG.
PR03-06
PR03-01
A separate walk-in shower is required with the following features: Shower tray a minimum 0.9m x 1.2m Fitted overhead rain showerhead installed a minimum of 1.95m from the floor of the shower In addition, a handheld showerhead Glass-enclosure with glass door (shower curtains are not permitted) or open without door if suitably designed. A shelf must be provided to hold bathroom amenities and soap.
PR03-07
PR03-08
PR03-02
WC
PR03-03
Shower trays/floors must have a slip-resistant finish across their entire area.
PR03-09 PR03-10
The WC must be wall hung with a concealed cistern. The WC must be white with a coordinating white synthetic seat and matching cover. Open-fronted seats are not permitted.
VAN ITY TOP AND BAS IN
PR03-04
Vanity units must include a minimum of 0.2m2 clear surface space with a minimum depth of 20cm.

BAT HS (IF PROV IDED)
PR03-11
Bathtubs are permitted only where a separate shower is also provided. Where a bath is fitted, it must have a minimum size of 1.60m x 0.80m and have an overflow outlet and pop-up stopper. The bath base must have a slip-resistant finish along its entire length. A soap dish must be provided. A balance bar must be installed adjacent to the bath.
Linen
PR03-18 The following linen must be provided in a standard guestroom: Three bath towels Three hand towels Three wash cloths One bath mat The linen must not have a logo. For single occupancy, all three quantities may be reduced to two. Extra towels must be available on request. A bathrobe is required (two for double occupancy), one size fits all, 100% cotton, minimum 420g/m2 and must compliment the colour of the bath linens. The bathrobe must be on open display. ! See Appendix: Guestroom linen for more details of bathroom linen.
PR03-12
PR03-13 PR03-14
SAN ITARY WARE FIT TINGS
PR03-15
All sanitary ware fittings must be brass with chrome plated finish. Other finishes of equivalent quality may be acceptable but only with the explicit agreement of IHG.
MIRRORS
PR03-16
An appropriately-sized inset or framed polished float glass mirror must be provided. A magnifying mirror must be provided mounted on the wall. It can be single or double sided but must be provided with internal illumination and an integral demister.
PR03-17
Equipment
PR03-19 Speakers with a volume control switch connected to the television are required in the bathroom. A contemporary heated towel rail is required, with guest operable thermostatic control. PR03-20 PR03-22 PR03-23
Facial tissue dispenser, chrome-plated or other suitable finish Soap dish on or near the vanity unit
Doors
Bathroom doors must be a minimum 0.75m wide. All guest bathroom doors must have simple locks to provide privacy. Locks must be capable of simple release from the outside in case of emergency.
Accessories
PR03-21 The following accessories must be provided in the guest bathroom. Toilet tissue holder and reserve toilet tissue holder, chrome-plated or other suitable finish Pedal bin, chrome-plated or other suitable finish Two unbreakable glass or high quality acrylic tumblers either with white caps or upturned on white coasters (in addition to the glass tumblers in the bedroom) Double robe hook in appropriate location, for example, on the rear of the door or on the wall adjacent to the shower Towel rail by both the shower and the vanity unit, chrome-plated or other suitable finish
General bathroom standards

For general standards relating to accessibility, acoustics, electrical/power, finishes, HVAC, IT, lighting, plumbing and signage, see PR01. General property standards. Specific standards for guest bathrooms are given below. ! See Hotel Indigo Engineering Standards for detailed engineering specifications.

ELE CTRIC AL HVAC
PR03-24 PR03-25
A 110/230-240V shaver point must be provided. A demister pad is required for the magnifying mirror.
PR03-31
FIN ISHES
A mechanical heating and ventilation system must be provided to maintain a comfortable odour-free environment in accordance with IHG specifications. The installation must maintain total visual and acoustic privacy between adjoining bathrooms.
PR03-26
The design of the bathroom must incorporate accent colour on key bathroom features to complement the interior design of the guestroom. Walls must be ceramic tile or natural stone. Other wall coverings may be acceptable on walls that are not exposed to wetting but only with the explicit consent of IHG. Hard surface flooring, typically stone or porcelain tiles, is required with an appropriate slip-resistant finish. All wall and floor finishes must be easily maintained and appropriate for the conditions that they are designed for.
LIG HTING
PR03-32
PR03-27
Adequate colour-balanced, shadow-less lighting must be provided for grooming/make-up at the vanity as well as appropriate general illumination. Light fittings must be installed over the shower (and bath where provided). Night lighting is required in the bathroom. This lighting must be switched at both the bathroom entrance and the bedhead and must not be connected to any energysaving system. Energy efficient lighting must be used wherever possible.
PR03-33
PR03-28
PR03-34
PR03-29
PR03-35 PR03-30 The ceiling must have a cleanable surface.

PLUMBING
PR03-36
Hot and cold water must be available without temperature or volume fluctuation. The shower must have guest-operable thermostatic control.
PR03-37
Accessible bedrooms
Accessibility standards: Accessible guestrooms must meet the standards for standard guestrooms with the following additional requirements. PR04-01 Accessible guestrooms are to be fitted with pull cord alarms in the bathroom and at the headboard, linked directly to the front desk. Accessible guestrooms are to be interconnected with a standard guestroom, there may be cases where this is not possible and exceptions to this must be agreed with IHG. Doors to be a minimum 900mm wide with smooth threshold and to be fitted with two door viewers, mounted at 1.2m and 1.5m above floor level. Doors must not be fitted with standard automatic door closures, a proprietary wheelchair accessible device must be used. A minimum of one barrier-free guestroom must be provided for every 100 guestrooms or part thereof, or local regulations followed where this is more stringent.
PR04-06
In all wheelchair accessible rooms, space must allow for access to guests to all areas of the room and to both sides of the bed. A clear area for wheelchair turning (minimum 1.5m x 1.5m square) must be incorporated within the room. All furniture in accessible guestrooms must be designed to provide appropriate clearance space and to allow simple access for guests in wheelchairs and for guests with limited hand dexterity. Particular attention should be given to the design of the desk area and the wardrobe. Wardrobes must have level threshold and at least half of the hanging space must be on a clothes rail positioned at 1.20m from the floor. In accessible guestrooms all controls and switches, such as thermostatic controls and light switches, must be located no higher than 1.20m from the floor. They must be located within easy reach of guests and be simple to operate.
PR04-07
PR04-02
PR04-03
PR04-08
PR04-04
PR04-09
PR04-05
Accessible bathrooms
Accessibility standards: Accessible guest bathrooms must meet the standards for standard guestrooms with the following additional requirements. PR04-10 A barrier free bathroom is required for each guestroom that is designed for disabled travellers. A mixture of left and right handed rooms is required where more than one room is provided.
PR04-15
Grab rails/balance bars are required to the side and rear of the WC and adjacent to the shower (and bath). The bars must be of a contrasting colour to the wall finish and be anchored to withstand 110kg pull. The walk-in shower must have level floor access and a securable seat. It must have an adjustable slide type hand shower with a minimum 1.5m flexible hose. A scald guard must be provided. High and low level robe hooks must be provided at 1.2m and 1.5m from the floor, but must not be fitted one above the other. A pull cord alarm must be provided linked to a permanently manned location. The bathroom mirror must be mounted with its bottom edge not more than at 1.1m above floor level. The WC must have a seat height of between 0.43m-0.49m above the floor. The WC flush valve must be installed on the open side.
PR04-16
PR04-17 PR04-11 The door to the bathroom must be minimum 0.875m wide with a smooth threshold. Unobstructed floor area a minimum of 1.5m x 1.5m square is required with a minimum 1.0m clear in front of the WC. The vanity unit must have an open base and have a clear space below the top of 0.710m. PR04-20 PR04-14 All plumbing pipes beneath the vanity unit must be insulated and concealed. Visible fittings to be chrome. PR04-18
PR04-12
PR04-19 PR04-13
PR05. exteriors
Entry drives and parking areas

If the hotel has a car park or entry drive the following standards must be met. PR05-01 Entry drives must be constructed of hard surface materials. Car parks must be clearly signposted. Car parks and drives must be well-drained and well-maintained at all times. Parking bays must be 2.5m x 5.0m and must be clearly marked. Accessibility standards: Identified parking spaces at the ratio of at least one space per accessible hotel room (a minimum of two), must be provided for wheelchair users, near to the hotel entrance where space permits. Additional spaces proportionate to the size of the public areas (especially the capacity of the meetings facility) should also be provided. Minimum size of space must be 3.6m x 4.8m.
Landscaping
PR05-06 Stylish well-maintained live landscaping must be provided to ensure a sense of arrival for the guest. Permanent enclosures, creating effective screening, must be provided around all external service areas, plant, equipment and waste collection areas that would otherwise be visible to guests. All enclosures must complement the overall architectural design of the hotel. Rooftop/ground floor plant equipment must be architecturally concealed or screened from ground level observation or view from guestrooms and public areas. The exterior landscaping in the hotel must incorporate elements that can be changed every three months, as part of the Hotel Indigo seasonal renewal programme. See Appendix: Continuous Renewal Hallmark for more information. PR05-07
PR05-02 PR05-03
PR05-08
PR05-04
PR05-05
PR05-09
PR05. exteriors
Hotel entrances
PR05-10 The main hotel entrance must be conveniently located, easily identifiable and designed to allow the guest convenient access to the hotel reception area. The main entrance must have a canopy. The restaurant must have a separate entrance from the street, wherever physically possible. Entrance areas must be constructed from slip-resistant, durable and quality natural flooring materials. If sliding or pivot doors are used and a draught lobby is not provided, alternative measures must be used to prevent draughts into the hotel lobby. Accessibility standard: Through-kerb access ramps, with a maximum slope of 8%, must be provided to allow appropriate access to the hotels main entrances and in any locations where wheelchair access may be required. PR05-11 PR05-12
General exterior standards

For general standards relating to accessibility, acoustics, electrical/power, equipment, finishes, HVAC, IT, lighting, plumbing and signage, see PR01. General property standards. Specific standards for exteriors are given below.
LIG HTING
PR03-16
PR05-13
All external areas must be lit to ensure guest safety and convenience at all times, and must meet the specifications for lighting levels.
SIG NAGE
PR05-14
PR05-17
Each hotel must provide an external building-mounted Hotel Indigo sign, which must be located so that the hotel can be easily identified by guests approaching the hotel. The sign must be provided with the means of illumination.
PR05-15
! See Hotel Indigo Signage Guidelines for details. PR05-18 A minimum of one Hotel Indigo flag must be displayed, either building mounted or on a flag pole. In hotels that are 100% non-smoking, no smoking signage must be placed at all entrances of the hotel.
PR05-19
General
PR06-01 The reception area interior design scheme must be appropriate to the hotels location and consistent with the Hotel Indigo brand. Mirror writing is a signature of Hotel Indigo design and must feature as part of the dcor in the reception area. The reception area must flow into the bar and restaurant areas. The following elements must be changed in the hotel every three months, as part of the Hotel Indigo seasonal renewal programme: Public area banners/directional signage Door numbers Aroma in the public areas Interior planting Seasonal music PR06-02
PR06-05
In addition to seasonal renewal, the hotel must refresh its design throughout the hotel every four years, starting on the fourth anniversary from the date of opening, to ensure that the hotel always remains fresh and stylish.
! See Appendix: Continuous Renewal Hallmark for more information.
PR06-03
Front desk
PR06-06 The front desk must provide an excellent view of the hotel entrance and the guest lifts.
PR06-04
! See Appendix: Continuous Renewal Hallmark for more information.

PR06-07 The front desk must be designed to be in keeping with the overall reception area interior design scheme, and must meet the following requirements: Staff must have easy access to the front of the desk so that they can assist guests Adequate circulation space must be provided in front of the reception desk The height of the working surface of the desk must be between 1.0m and 1.1m All technical equipment must be fitted inside the desk to ensure a clear working surface. The following equipment may be located on the working surface of the desk: monitor, mouse and keyboard The design of the desk must provide a clean, efficient and uncluttered appearance The back wall must be free from cabinets and clutter. The design of the back wall must form part of the hotels intriguing story and be a key feature of the reception area. Security mirrors are prohibited at the reception desk. Hotel Indigo hotels must not have a shop in public areas.
Luggage room
PR06-11 A lockable luggage room is required and must be accessed from the reception area. The size must be appropriate to the size of hotel and its business mix, but as a minimum must be 10m2. The room must have shelving and hanging bag storage.
General lobby and reception standards

For general standards relating to accessibility, acoustics, electrical/power, equipment, finishes, HVAC, IT, lighting, plumbing and signage, see PR01. General property standards. Specific standards for the lobby and reception are given below.
EQUIPMENT
PR06-08
PR06-12
PR06-09 PR06-10
The reception area must offer guests wireless High Speed Internet Access, where approved under local law and regulations.
! See Appendix: IT Standards for more information.

FIN ISHES
PR06-13
Hard surface flooring must be provided in all reception areas, with feature rugs, where appropriate.
LIG HTING
PR06-14
Lighting must be capable of variable settings. Lighting levels in the reception area generally and at the front desk must provide adequate visibility for both reading and transacting business.
! See Hotel Indigo Engineering Standards for lighting levels specifications.

SIG NAGE
PR06-15
An owner-operator disclosure statement, designed as part of the interior signage package, must be displayed in the lobby. The disclosure statement must be prominently displayed in the reception area.
! See Hotel Indigo Signage Guidelines for details of the statement.
PR07. lifts
General
! See Hotel Indigo Engineering Standards for detailed specifications of lifts.
is wall-mounted handrails at 800mm and the control panel must have door-open and floor level buttons with raised legends/numbers. The system must be hearing aid compatible and compliant with local disability legislation.
PR07-01
The design of the interiors of guest lifts must reflect the overall design of the hotel. A lift must be provided for guests from the entrance level and connect to all floors, including all public areas and guestrooms. The number of lifts/elevators required will be based on an individual analysis of the hotel and is subject to IHG approval. Occasionally, IHG may require traffic analysis by lift/elevator specialists to be submitted to them for approval. A telephone without a keypad or alternatively an intercom must be provided inside the lift car. The solution must have a guaranteed link to the emergency phone at reception or to an approved lift monitoring service. Accessibility standard: All lifts must comply with local statutory requirements for accessibility. In the absence of local legislation, the minimum requirement
General lifts standards

For general standards relating to accessibility, acoustics, electrical/power, equipment, finishes, HVAC, IT, lighting, plumbing and signage, see PR01. General property standards. Specific standards for lifts are given below.
FIN ISHES
PR07-02
PR07-05
Promotional materials inside the lifts must be of a professional appearance, integrated into the design and framed. The floor must be of appropriate quality stone, ceramic tiles, timber, or high-quality carpet.
PR07-03
PR07-06
SIG NAGE
PR07-07 PR07-04
Directional signage must be provided for room numbers and hotel facilities, integrated into the design of the lift button panel.
PR08. restaurant and bars
General
PR08-01 PR08-02 Every hotel must have a restaurant and bar. The design of the restaurant and bar must achieve the maximum number of covers and must be agreed with IHG. The design of the restaurant must maximise its visibility from the street. The restaurants entrance, being separate from the main hotel entrance, must be designed to facilitate the easy greeting of guests. The restaurant must provide facilities for serving breakfast. The bar area must be provided with high stools.
General restaurant/bar standards

For general standards relating to accessibility, acoustics, electrical/power, equipment, finishes, HVAC, IT, lighting, plumbing and signage, see PR01. General property standards. Specific standards for restaurants and bars are given below.
ACOUSTIC S
PR08-03
PR08-08
Acoustic insulation is required between the kitchen and the restaurant. Noise must not adversely affect other public areas or guestrooms.
PR08-04
PR08-09
PR08-05
AUDIO-VI SUAL
PR08-10
Equipment must be provided for seasonal music in the restaurant and bar. Radio is not permitted.
PR08-06 PR08-07
IT
The back bar and counter areas must be designed to be suitable for service at all times of the day. It must be able to provide a drinks service to guests during the evening and also to provide a coffee/pastries take-away service for guests and the public during the day.
PR08-11
Free, limited bandwidth, wireless HSIA must be provided for hotel guests and restaurant customer use.
PR08. restaurant and bars

LIG HTING
PR08-12
A lighting design is required to complement the interior design concept of the restaurant/bar, including suitable fittings and fixtures with variable control. Sufficient lighting intensity must be provided for all intended functions.
SIG NAGE
PR08-13
Where a restaurant/bar is operated by a third party, an owner/operator sign is required at its entrance incorporated into the interior design of the space. Restaurant menus must be posted by the entrance of the restaurant. Any signage must be professionally displayed.
PR08-14
! See Hotel Indigo Signage Guidelines for more information.
General
PR09-01 The design of the public restrooms must complement the overall hotel design, provide interesting design features and reflect the brand personality and values. Public restrooms must be appropriately located convenient to the hotels public areas, meeting rooms and fitness facilities. Separate male and female restrooms must be provided. Accessibility standard: Accessible restroom facilities for wheelchair users must be provided. Facilities can either be separate or integrated into the main male and female facilities. PR09-04 Views into the restrooms from the corridor must be prevented. The floor to ceiling height must be a minimum of 2.4m, 3.0m preferred. The entrance door must be a minimum 0.9m wide and must have an automatic door closer. PR09-07 PR09-02
Accessibility standard: For facilities where accessibility is required, the automatic door closer must have a time delay on it. A minimum of one baby changing facility must be provided, accessible to both sexes. This maybe located in the accessible restroom.
Fixtures
PR09-08 Vanity units must be constructed of stone or other appropriate quality material. The plumbing must be concealed unless otherwise specifically agreed by IHG. The top of the vanity unit must be 0.8-0.9m high where under-slung basins are fitted, but must be lower for topmounted basins and will depend on the depth of the basin. All designs must be agreed with IHG. PR09-09 Washbasins must be constructed from acid-resistant materials and where no stopper is provided, the waste outlet must be provided with an appropriate waste strainer/filter. Alternatively, if a stopper is provided it must be pop-up type and be provided with overflow.
PR09-03
PR09-05
PR09-06

PR09-10 WC cubicles must have floor-to-ceiling partitions. The partitions must be constructed of materials that complement the overall design of the restroom. Cubicle doors must have locks. Individual urinals must have dividing screens.
General restroom standards

For general standards relating to accessibility, acoustics, electrical/power, equipment, finishes, HVAC, IT, lighting, plumbing and signage, see PR01. General property standards. Specific standards for public restrooms are given below.
FIN ISHES
PR09-11
Equipment and accessories

PR09-12 A mirror or mirrors must be provided at each washbasin. These must be made of appropriately thick float glass with polished edges or frame (ensuring no sharp edges), to complement the overall design of the restroom. A plated coat hook, toilet roll holder (or alternative, agreed by IHG) and reserve toilet roll holder must be provided in each WC cubicle. Metallic or equivalent quality washable waste bins must be provided. Reusable hand cloths for drying guests hands must be provided. Approved electrical hand dryers are also acceptable in addition to, but not in place of, hand towels. A cloth hamper must be provided.
PR09-16
All wall and floor finishes must be easily maintained, made of high quality and durable materials, and be appropriate to the design of the hotel. Other finishes can also be used if specifically agreed by IHG. All floors must have an appropriate slip-resistant floor finish.
PR09-13
HVAC
PR09-17
PR09-14
The HVAC system must provide a comfortable odourfree environment. A separate exhaust ventilation system must be installed.
PR09-15

LIG HTING
PR09-18
Adequate colour-balanced lighting must be installed, providing shadowless face illumination at the vanity unit, together with appropriate general illumination throughout the restroom. If motion sensors are used to control the lighting, at least one light must be illuminated at all times.
PR09-19
PLUMBING
PR09-20
Hot and cold water must be available without temperature or volume fluctuation. Temperature-controlled fittings are required. Fittings must be of high quality contemporary design with hot and cold clearly marked.
PR09-21 PR09-22
PR10. meeting rooms
General
PR10-01 Meeting rooms are not required but, where they are provided, a maximum of three rooms is allowed. The maximum meeting room size is 75m2. The design of the meeting rooms must complement overall hotel design, and include interesting design features. The rooms must be boardroom style and designed to enable professional meetings to be held. All meeting rooms must have direct access to the reception area and public restrooms. Facilities for refreshments must be provided. A tea/coffee station, with a self-serve, high quality, bean-to-cup machine, together with cups/mugs, must be provided, conveniently located either inside each room or in an adjacent area. PR10-02
Equipment
! See Appendix: IT Standards for more information. PR10-05 Each meeting room must provide audio-visual equipment, and a monitor that is capable of connection to delegates laptops. Each meeting room must have a single line telephone. Communication facilities, including a speakerphone, are recommended. Complimentary wireless High Speed Internet Access is required in all meeting rooms.
PR10-06
PR10-03
PR10-07
PR10-04
Doors and windows

PR10-08 Meeting room doors must be fitted with a one way viewer and have a meeting identification sign for when meetings are in progress. The meeting identification sign maybe located on the wall instead of the door. Effective blackout curtains or blinds are required in each meeting room with windows. Natural daylight is strongly recommended for all meeting rooms.
PR10-09
PR10. meeting rooms
General meeting room standards

For general standards relating to accessibility, acoustics, electrical/power, equipment, finishes, HVAC, IT, lighting, plumbing and signage, see PR01. General property standards. Specific standards for meetings rooms are given below.
ACOUSTIC S
LIG HTING
PR10-13
Appropriate lighting fixtures with variable control must be provided in each meeting room, adequate for business functions, note taking and presentations.
SIG NAGE
PR10-14 PR10-10 Noise levels must meet the requirements of the acoustic specifications, especially where meeting rooms are adjacent to guestrooms.
Appropriate signage must be provided to identify each meeting room, and whether the room is occuplied. The door signage must incorporate the same seasonal elements as guestroom doors, and be changed every three months, as part of the Hotel Indigo seasonal renewal programme.
ELE CTRIC AL
PR10-11
Power points must be conveniently sited at wall and floor positions.
! See Appendix: Continuous Renewal Hallmark
HVAC
PR10-12
Heating and air-cooling is required in all meeting rooms. An independent thermostatic control is required in each room.
General
PR11-01 Each hotel must provide a dedicated fitness studio where guests can exercise. The fitness studio must be a bright and upbeat space with access to natural light and the outdoors where conditions permit. Its design must be in keeping with the overall design of the hotel. The size of the fitness studio must ensure that the number of pieces of equipment provided fit comfortably into the space. Accessible standard: The fitness studio must be accessible to guests in wheelchairs. Convenient access to public restrooms is required. A window must be provided between the corridor and the fitness studio, or the studio must have a glass door. Electronic card key access to the fitness studio is required. Where provided, saunas/whirlpools and swimming pools must be in line with IHG minimum specifications.
Equipment and accessories

PR11-08 For hotels with up to 100 rooms, the following minimum equipment is required: two treadmills, one upright bicycle, one cross-trainer, and one multi-gym, plus a set of handheld weights with the largest not to exceed 5kgs. For hotels with more than 100 rooms, one additional treadmill and one additional cross-trainer must be provided. Accessible standard: At least one piece of upper body conditioning equipment suitable for use by guests in wheelchairs must be provided. ! See Appendix: Fitness equipment for details. PR11-09 One long floor-to-ceiling mirror wall is required using tempered glass. Storage for clean and dirty towels is required in keeping with the design of the fitness studio.
PR11-02
PR11-03
PR11-04 PR11-05
PR11-06
PR11-10
PR11-07

PR11-11 A minimum of one 80cm (32in) LCD or plasma television with remote control must be provided.
FIN ISHES
PR11-16
! See Appendix: IT Standards for more information. PR11-12 A wall-mounted clock with second hand is required. It must be located so that the time can be read throughout the fitness studio. A drinking water dispenser is required. A good quality weighing scale must be provided.
Laminate wood flooring or other flooring choice appropriate to an exercise area is required. Carpet is not permitted. The use of antimicrobial decorative floor finishes is required.
HVAC
PR11-17
PR11-13 PR11-14
An HVAC system is required, designed to maintain temperature between 18C and 22C.
General fitness studio standards

For general standards relating to accessibility, acoustics, electrical/power, equipment, finishes, HVAC, IT, lighting, plumbing and signage, see PR01. General property standards. Specific standards for fitness centres are given below.
ACOUSTIC S
PR11-15
Noise must not adversely affect other public areas and guestrooms.
General
PR12-01 The design of guestroom corridors must fit into the overall hotel design scheme, include artwork or murals, and incorporate seasonal elements, as part of the Hotel Indigo seasonal renewal programme.
Equipment
PR12-06 A house telephone configured as a hotline and connecting directly to the switchboard or other permanently manned location, is required in the lift lobby on each floor. All house telephones must comply with local accessibility regulations.
! See Appendix: Continuous Renewal Hallmark for more information. PR12-02 Guestroom corridors must be a minimum of 1.3m wide. Ceilings must be a minimum of 2.3m high. Appropriate back of house storage, in line with the servicing strategy of the hotel, must be provided to all floors. Staircase doors to be operable from both sides except for final exit to the street, which must only be operable from the inside; Wall-mounted handrails are required on both sides of stairs that are more than 1.05m wide. The handrail in the centre of the staircase must be continuous.
PR12-03
General guestroom floor standards

For general standards relating to accessibility, acoustics, electrical/power, equipment, finishes, HVAC, IT, lighting, plumbing and signage, see PR01. General property standards. Specific standards for guestroom floors are given below.
FIN ISHES
PR12-04
PR12-05
PR12-07
Any staircases intended for guest use during normal operation must be finished to same standard as other public circulation areas.

HVAC
PR12-13 An HVAC system providing a comfortable, odour-free environment must be provided in all guestroom floor areas.
PR12-08
Signage for room numbers and directional signage to hotel facilities must be approved by IHG, and must be changed every three months, as part of the Hotel Indigo seasonal renewal programme.
LIG HTING
PR12-09
Corridors must be appropriately lit to ensure safety and to give guests both a sense of comfort and a positive impression of the hotel. Sufficient light must be provided to illuminate the room numbers. Lighting must be provided at all times.
! See Appendix: Continuous Renewal Hallmark for more information. PR12-14 Room number signs must be coordinated with the overall design of the guestroom corridor. Smoking/no-smoking signage: In countries where smoking in public buildings is permitted, no-smoking signage is required on the exterior door of a non-smoking room. In countries where smoking in public buildings is not permitted, smoking signage is required on the exterior of smoking rooms.
PR12-15
PR12-10
Lighting in stairwells must be sufficient to ensure good visibility at all times.
SIG NAGE
PR12-11
Lift lobbies on the upper floors of the hotel must display the floor level. The lift designation, safety information and an escape map must be displayed near the call buttons. Room ID/numbers must be organised in logical order/sequence and approved by IHG.
PR12-12
PR13. back of house
General
PR13-01 Office space is required, on site in the hotel, for the General Manager, Guest Services Manager, F&B Manager, Housekeeping Manager and the sales and marketing team. Natural daylight is preferred in all offices. If possible, service lifts must be provided. The requirement, capacity, and location must be determined based on an individual analysis. Back of house areas must be designed to facilitate onpremises/off-premises laundry flow, linen storage, housekeeping storage and lost and found storage. Staff circulation from the laundry to the guestrooms must be through back of house routes. Plant rooms are required throughout hotel in line with engineering standards.
Kitchen
PR13-05 Kitchen design must be carried out by a specialist consultant and must be submitted to IHG for approval. The kitchen plan must include areas for food preparation, room service, washing up, cold and frozen storage and dry storage. The kitchen ceiling must be a minimum of 3.2m high. The kitchen must be concealed from guest view, unless display cooking is offered. Acoustic insulation between the restaurant and kitchen is required. PR13-06
PR13-02
PR13-07 PR13-08
PR13-03
Storage
PR13-09 Appropiate storage is required for administration, dirty and clean linen, housekeeping supplies, and maintenance items including paint and flammable items. Beverage stores must be lockable.
PR13-04
! See Hotel Indigo Engineering Standards
PR13. back of house
Other back of house areas

PR13-10 Corridors must be a minimum 1.3m wide. Ceilings must be a minimum 2.2m high. All back of house doors must be solid core and a minimum of 0.90m wide, and be self-closing with kick and push plates. Delivery areas must be separated from the guest entrance. Refuse areas must be screened from guest view, and the size of the refuse store area must be designed in accordance with the frequency of collection services and the hotels use of refrigerated storage. Rubbish chutes are not to be used. PR13-11
Staff facilities
PR13-14 Separate male and female staff restroom and locker facilities are required. Employee break/dining facilities are required. These facilities must be located away from guest areas. Employee facilities must be well maintained, ventilated, clean, and adequately lit. Accessible standard: Accessible facilities must be provided.
PR13-12 PR13-13
appendices
These are the appendices referred to in the standards: Acoustics Continuous Renewal Hallmark Finishes Fitness equipment Furniture and furnishings Guestroom linen IT Standards Also: Hotel Indigo Engineering Standards Hotel Indigo Signage Guidelines Hotel Indigo Service and Operating Standards

ING 2661 InterpretIndigo P2 v7 2

Загружено:

Сведения о документе

Оригинальное название

Авторское право

Доступные форматы

Поделиться этим документом

Поделиться или встроить документ

Параметры публикации

Этот документ был вам полезен?

Это неприемлемый материал?

Авторское право:

Доступные форматы

ING 2661 InterpretIndigo P2 v7 2

Загружено:

Авторское право:

Доступные форматы

Interpret Indigo

A design guide for Hotel Indigo hotels

Section 1 Design Guidelines

Section 2 Property Standards

Whats Inside Section 1

The Hotel Indigo Brand

design uniqueness of rooms restaurants and bars service style distribution

EVERY ROOM UNIQUE

RESTAURANTS AND BARS

Chicago, Gold Coast uses Blues Brothers quotes in backward writing

Nashville,Tennessee uses country music, as its inspiration

inviting guest rooms

the golden ratio

The Customer Journey

corridors and stairwells

guest rooms (continued)

restaurants and bars

The Design Process

The 3 step process

pre-contract design meeting 2nd design meeting final design review

pre-contract design meeting

2nd design meeting

final design review

WWW .HOTE LINDI GO.CO.UK

Whats inside Section 2

PROPERTY STANDARDS PR01. general standards

WWW .HOTE LINDI GO.CO.UK

PR02. guestrooms continued

General bathroom standards Electrical Finishes HVAC Lighting Plumbing

Equipment Finishes Lighting Signage

Accessible bedrooms Accessible bathrooms

General General lifts standards Finishes Signage

General General restaurant/bar standards Acoustics Audio-visual IT Lighting Signage

WWW .HOTE LINDI GO.CO.UK

PR09. public restrooms

PR10. meeting rooms

PR12. guestroom corridors and stairwells

General Kitchen Storage Other back of house areas Staff facilities

WWW .HOTE LINDI GO.CO.UK

PR01. general standards

Compliance and approval

WWW .HOTE LINDI GO.CO.UK

PR01. general standards

General property standards

! See Appendix: Acoustics for detailed acoustic requirements.

WWW .HOTE LINDI GO.CO.UK

PR01. general standards

! See Hotel Indigo Engineering Standards for more information.

All IT installations must be in accordance with the IT specifications.

! See Appendix: IT Standards for full details of information system requirements.

WWW .HOTE LINDI GO.CO.UK

PR01. general standards

! See Hotel Indigo Engineering Standards for details of lighting levels.

WWW .HOTE LINDI GO.CO.UK

WWW .HOTE LINDI GO.CO.UK

! See Appendix: Continuous Renewal Hallmark.

! See Appendix: Furniture and furnishings for detailed bed specifications.

WWW .HOTE LINDI GO.CO.UK

Desk and desk chair

WWW .HOTE LINDI GO.CO.UK

WWW .HOTE LINDI GO.CO.UK

! See Appendix: IT Standards for more information about HSIA.

A mini-bar/fridge must be provided in each guestroom.