DENNIS TAYLOR, MBA

404-307-5444 (home) lynntaylor707@gmail.com Desire location: Atlanta ,GA SALES OPERATIONS/CHANNEL MANAGEMENT/BUSINESS DEVELOPMENT/ SERVICE DELIVERY Performance-focused business development, sales channel management with extensive experience and success in maximizing revenues and customer satisfaction. Excel at identifying and addressing customer needs with world-class technology products and solutions. Utilize consultative approach to sales and proactive contract negotiation skills to close deals and deliver multimillion-dollar year-to-year growth. Prepare and conduct persuasive presentations that attract customers. Expertly interfaced with OEM channel partners, executives, business peers, and customers. OEM Channel Management High-Volume Sales Customer Service/ Service Delivery Strategic Planning Business Development Key Account Management Presentations/Training International Business PROFESSIONAL EXPERIENCE HEWLETT-PACKARD COMPANY, Alpharetta, GA 2002-2013 Global OEM Manager (2004) Maximized worldwide OEM operational simplicity by coordinating strategies and team efforts. Identify, analyze, resolve, and communicate operational issues affecting corporate and field organizations. Convey updates to key stakeholders through chairing program status and review meetings with cross-functional teams. Ensure achievement of sales goals by monitoring and supporting account teams, OEMs, and OEM channel partners. Negotiate contracts and close agreements with prospective OEM customers. Developed components and processes for the launch of OEM channel strategy using Avnet and Arrow, which drove 25% year-to-year growth of Americas OEM revenue. As part of worldwide OEM channel expansion, identified and on-boarded South Korean partner, LG-NYS possessing ISO 9000, integration and logistics capabilities, along with the ability to ramp up to $5 million in annual OEM revenues. Accelerated contract closure process by advising, corporate legal division, and working across business units to reduce global OEM contract from 40 to 18 pages. Simplified agreement increased contract closing by 30% in one quarter. Facilitated the development of Global OEM service provider offering which matched and exceeded competition, having this strategic program closed new OEM accounts ADP, Nuance and Pitney Bowes bringing in revenue streams of $9 million annually. Developed worldwide sales training program for OEM Sales Specialists, training reduced the learning curve time for the OEM sales rep by 50%, resulting in faster customer account engagements and revenue generation. Restored a broken and unstructured Global OEM (Original Equipment Manufacturer) Program for the new HP (post merger) and grew the actual revenue 25% year over year during 2004 and 2005. The OEM business for HP grew to $1 billion. COMPAQ COMPUTER CORPORATION (Acquired by HP 6/2002) Atlanta, GA 1989-2002 eCommerce Business ManagerField Engagement (2002-2004) Implemented and drove adoption of Compaq Industry Standard Server direct sales business model in Southeast region. Facilitated quote-to-cash process. Developed go-to-market strategies, along with identifying prospective Server direct customers. Trained field sales organization, partners, and customers on Server direct sales model, computing on-demand, and web-based B2B capabilities. Conveyed customer expectations and server build requirements to engineering and factory express organization. Performed customer presentations and briefings at Compaq direct facilities and call centers. Project Management Process Improvement Operations Management Needs Assessment

DENNIS TAYLOR, MBA

COMPAQ COMPUTER CORPORATION (Continued)

Page Two

Generated first year revenues of $12 million in direct Server in Southeast business by capturing business with International Paper, PriceWaterhouse, and Coca-Cola. Increased direct server sales 11% in Southeast region within first year of direct Server selling, contributing to reduction of the Server divisions total delivered costs; 90% of direct revenue stemmed from regions top accounts. Established detailed protocol and processes to mitigate sales cannibalization between the Compaq direct sales team and existing resellers and channel partners resulting in customer satisfaction, channel efficiency, and increase profit margins for direct and indirect sell motions. Regional Customer Service Manager (1997-2002) Managed team of 20 area customer service managers (ACSMs) covering Southeast and Mid-Atlantic region, delivering strategic service solutions, product quality escalations, and customer satisfaction in support of $3 billion regional sales quota. Successfully integrated a Pay for Performance initiative with channel partners along with incorporating Digital Equipment Corporation (Acquired by Compaq) direct service selling offering, achieved 40% increase in first year service contracts. Developed and implemented "Best-in-Class" partner network that resulted in warranty cost reduction of 22%. Led service teams to strengthen authorized service partners' capabilities through enhanced training and performance metrics; enabled partners to keep pace with rapid business growth and changing technologies. Maintained product market share and customer loyalty ratings of 90%+ through implementing customer surveys and timely follow-up with enterprise accounts. Established a program of consistent quarterly recognition, succession and career planning, timely performance feedback resulting in zero staff attrition. Enterprise Service Manager COMPAQ COMPUTERS (1994-1997) Area Customer Service Manager COMPAQ COMPUTERS (1989-1993) PRIOR TO 1989 BUSINESS LAND INC, New York, NY Service Delivery Manager PROCTOR AND GAMBLE COMPANY, Cincinnati, OH Industrial Engineer EDUCATION & PROFESSIONAL DEVELOPMENT 3rd Year Doctoral Student, DBA, University of Phoenix, 3.8/4.0 scale, expected completion (6/14) Master of Business Administration, Brenau University Masters Certificate, Project Management, Keller Graduate School of Management Bachelor of Arts, Economics, Fisk University Certificate of Completion, Decision Making Certificate of Completion, Fundamental Finance and Basics of Budgeting, Harvard University PROFESSIONAL AFFILIATIONS Black Data Process Association National Black MBA Association Life Member Alpha Phi Alpha Fraternity Inc. (past President of Zeta Phi Lambda Chapter) Current President, Georgia Mens Senior Baseball League