JAIME E.

HERNANDEZ
Chicago, IL 60640 www.linkedin.com/in/jaimeedhernandez jaime.e.hernandez@gmail.com

SUMMARY Innovative and analytical Technology Leader, IT Professional and Project Manager with experience in managing systems and resources to meet business objectives, ensuring positive client onboarding experience, and resolution of internal and external stakeholder issues. Client-focused with expertise in domestic and international customer service, team development, and colleague engagement. Key Skills: Leading Cross-Functional Teams Stakeholder Management Cross-Function Communications NLP Business Practitioner StrengthScope Certified Coach System Integration and Implementation SAP ABAP / 4 Programming SAP Console Programming System Testing

PROFESSIONAL EXPERIENCE ABN AMRO / ROYAL BANK OF SCOTLAND PLC, Chicago, IL 2006 June 2013 Holding company with subsidiaries that perform commercial banking operations, investment banking and other related financial activities. Director, Channel Integration and Support 2011 June 2013 Led 3 client service teams which provided implementation and support services for the banks electronic solutions Access Direct, Access Online, SWIFT, MaxTrad and Global Trade Flow. Recognized as active mentor, coach and motivator, dedicated to employee development and engagement based on leadership of Your Feedback initiative for North America, raising scores within past 2 years. Led North American rollout of StrengthScope for US based colleagues with 85% regional participation. Served as focal point for stakeholder escalations with regards to applications or services, ensuring client issues were heard and addressed. Partnered with Origination and Product Management to discuss client solutions and best approach to implement products, leading to higher first-time right implementations and increased client satisfaction. Expanded internal growth potential for colleagues through effective coaching and mentoring. Vice President, Channel Integration Manager / Team Leader 2006 2011 Implemented RBS/ABNs global network suite of electronic banking bulk payment systems, Access Direct and SWIFT to Fortune 500 companies. Managed all technical aspects of client onboarding with main focus on file, communication and security testing. Additionally, coached and mentored junior team members with any aspect of implementation cycle. Managed technical implementation of clients that consisted of testing domestic and international payment files (PAYMUL, XML pain 001.001.003, MT101) and reporting files (MT940, MT942, Finstra). Advised clients in selecting and testing communication protocols (AS2, sFTP, FTPs, HTTPS, Tumbleweed) and security mechanisms (AUTACK digital signature, X.509 certificates).

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ABN AMRO / ROYAL BANK OF SCOTLAND PLC (Continued) Partnered with Origination to further explain electronic banking platforms to potential clients, analyzed clients internal environments, and advised project team and clients on feasible solutions by performing workshops. Coached junior members of team with any technical questions and mentored established team members, driving continuity and expanding level of knowledge. Coordinated testing of new payment formats with Product teams that allowed bank to roll out new payment formats and products. Organized and executed client migrations from old platforms onto new platforms. Led Six Sigma account opening project which resulted in 17% reduction in time needed to open accounts, thus expediting client onboarding. ROBERT BOSCH POWER TOOL CORPORATION, Mount Prospect, IL Global manufacturer of power tools and accessories with over $1B in sales. 1997 2006

SAP Specialist 2005 2006 Designed, configured, tested and documented applications and systems. Provided functional user support and training with primary focus on Production Planning (PP) and Advanced Planning Optimizer (APO). Forecasted 75% of production as primary support for APO System. Developed custom applications for forecasting / planning managers and end users, providing visibility for production overages. Coordinated testing with end users and managers by working with warehouse managers to refine logic. Created application that reduced warehouse stock by providing better forecasting models for safety stock. Developed familiarity with SAP Business Information Warehouse (BW) through supplemental educational classes taken, increasing understanding of interdependencies between APO and BW. Senior ABAP Developer 2001 2005 Interpreted, analyzed and developed custom solutions for customer requirements. Brought in best practices from training classes that led to standardization of report creation and 40% reduction in coding time with an increase in end-user functionality. Developed Custom Radio Frequency (RF) scanner applications for warehouse module on $500K+ project budget by coordinating with functional team members, as well with warehouse personnel, to realize design. Creation of applications allowed scanning of product into R/3 ERP, reducing keying errors and data inconsistencies while improving data entry speed. Implemented custom interfaces between SAP R/3 system and mainframe based system through ABAP programs, Idocs (Intermediary Documents) and ALE technologies, allowing dissimilar systems to communicate through programs. Leveraged Gentran NT system as needed to perform data transformation. Served as technical lead for $1M UCCNet initiative, achieving 3% return to net profits through improvements in processes, such as internal time to market for products and reduced data-related errors. Taught ABAP programming workshop to recently acquired division colleagues and new development team members, increasing engagement and relevant knowledge in ERP. EDI Analyst 1997 2001 Implemented Windows based solution which handled 70% of incoming company revenue. Managed the installation and configuration of Gentran NT for R/3. Developed 810/850/856 mapping to their corresponding R/3 documents invoice/purchase order/advanced shipping notification.

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ADDITIONAL PROFESSIONAL EXPERIENCE CHICAGO HOUSING AUTHORITY (CHA), Chicago, IL Senior Programmer / Analyst LAMARCHE MANUFACTURING, Des Plaines, IL Programmer / Analyst / LAN Specialist Field Service Technician AT&T BELL LABORATORIES, Naperville, IL Research Lab Technician

TECHNICAL SKILLS Software Standards Languages Microsoft Office Suite, SPSS for Windows, SAP R/3 4.6C, SAP APO 3.1A, SAP BW 2.1, Gentran NT, Access Direct ANSI X12, EDIFACT and SWIFT messages SAP ABAP, UniData Basic, Pick Basic

EDUCATION MBA, Lake Forest Graduate School of Management, Lake Forest, IL, 2006 BS, (with Honors) Electronic Engineering Technology, DeVry Institute of Technology, Chicago, IL, 1992; Presidents List

PROFESSIONAL DEVELOPMENT Certified Scrum Master Scrum Alliance 2013 Introduction to Software Development on SAP HANA OpenSAP - 2013 Stop at Nothing High Impact Leadership Seminar, 2012 StrengthScope Coach Accredited 2012 NLP Business Practitioner, 2013 Lean Six Sigma, 2013 Six Sigma Green Belt, 2010 Prince2 Practitioner Certified, 2008