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Each Starbucks is part of the fabric of the neighborhood it serves. Although we are a global company with stores across the globe, each interaction is local. Starbucks is a gathering place, a place to connect, a barista offering a cup of coffee with an outstretched hand. Since our first store in 1971, we have felt a responsibility to make a positive impact one person, one cup and one neighborhood at a time. As we have grown to now more than 1 ,!!! stores in over "! countries, we recogni#e that commitment to corporate citi#enship is also a business imperative. $e can use our scale for good, and cataly#e change across entire industries so that Starbucks and everyone we touch can endure and thrive. %n a global level, we are trying to be innovative in how we think about communities. $e go beyond the impact of a single company, to energi#e and activate our employees & who we call partners & along with our customers, suppliers and nonprofit partners. %ur annual 'lobal (onth of Service is a great e)ample, with more than *+!,!!! hours of service and *,1!! pro,ects completed in April *!1*, and with plans to e)pand in new directions in *!1+. $e are seeing the impacts of climate change on our planet and are working to minimi#e our own environmental footprint. $e are also helping our farmers run their businesses in an environmentally mindful way, making ad,ustments to ensure the viability of their businesses despite shifting growing conditions. -n *!1*, we demonstrated the power that happens when our partners and a community come together. $e opened our third community store in .ouston, /e)as, and helped a city take hold of its own destiny. -n the words of one neighbor, 01ou have changed our neighborhood forever. -t2s because people see this going on and now they will be more likely to take action themselves.3 $e know global change ultimately resides in the power of each individual. 4nfortunately, many people have disengaged from their communities. Although they may desire change, and they may want to make a difference, they are often unsure of how and where to start. $e are working to engage and activate these individuals with our 1outh 5eadership 'rants program. %ur effort now reaches more than 6!,!!! young people each year, creating innovative and positive solutions to local needs while empowering young people. At our 7armer Support 8enters, we work one9on9one with farmers to help them manage their businesses more effectively, improve the :uality and productivity of their crops, and provide social services to their workers. ;y making these investments in human capital, we create ripples of change in thousands of farming communities. %ur annual 'lobal <esponsibility report is a moment to reflect on the impact we2ve made over the past year. ;ut
1
more than reporting on past progress, it2s an opportunity to be more intentional and focused about what we can do in the future. $hile there are challenges to operating such a comple), e)panding global business as ours, we will continue to balance local relevance with our global reach. 1ou have our commitment that we will continue to push ourselves in new ways.
Ethical Sourcing
$e have taken a holistic approach to ethically sourcing our products & from the coffee we serve our customers to the green aprons worn by our baristas. $e strive to cultivate lasting relationships with the people who grow our products and create our manufactured goods as we work together to produce high9:uality, ethically sourced products. %ur approach includes responsible purchasing practices, farmer support efforts, and social responsibility standards for suppliers, and environmental programs. $e know that our supply chain is vast, and we have an opportunity to use its scale to make positive changes industry9wide.
'%A5 Ensure 1!!> of our coffee is ethically sourced by *!16 =<%'<ESS 9+> of our coffee was ethically sourced in *!1*, including 9!> through 8.A.7.E. =ractices. ON TRACK /otal coffee purchases ?in millions of lbs@ /otal ethically sourced coffee purchases ?in millions of lbs@ A* +"7 "> 6A6 6!9 9+> 1!!>
$e define ethically sourced as coffee that is third9party verified or certified, either through 8.A.7.E. =ractices, 7air9trade or another e)ternally audited system.
*!11 B
*!1*
*!16
-ncludes green coffee purchases for all Starbucks brands. B*!11 results include 8.A.7.E. =ractices only.
Coffee
$e are committed to buying and serving high9:uality coffee that is responsibly grown and ethically traded. $e honor this commitment through our responsible coffee purchasing practices, farmer support centers, loan programs and forest conservation efforts. $hen we buy coffee this way, we believe that it helps foster a better future for farmers and helps mitigate the impacts of climate change for the planet /he cornerstone of our approach is 8offee and 7armer E:uity ?8.A.7.E.@ =ractices, our comprehensive coffee9buying program that ensures coffee :uality while promoting social, economic and environmental standards. 8.A.7.E. =ractices, which we developed in collaboration with 8onservation -nternational ?8-@ a decade ago, has created significant social and economic impacts for more than one million workers, and environmental improvements on the thousands of participating farms. 7arms and mills are evaluated using a comprehensive scorecard of more than *!! indicators by third9 party verification organi#ations, which are overseen by S8S 'lobal Services. -n *!1*, 9!> of our coffee was 8.A.7.E. =ractices verified. =urchasing third9party certified or verified coffees not only meets our customers2 e)pectations, but can also help protect the environment and the livelihood of farmers in coffee9growing regions. $e have offered 7air9trade coffee since *!!!, and remain one of the largest purchasers of 7air9trade certified coffee in the world. -n *!1*, AA.A million pounds ? .1 >@ of our coffee purchases were 7air9trade certified. $e also purchased .7 million pounds ?1.">@ of certified organic coffee in *!1*. -n *!1*, 9+ > of our coffee was ethically sourced through 8.A.7.E. =ractices, 7air9trade andCor other e)ternally verified or certified programs, with some coffees receiving multiple verifications or certifications. -t is our goal that by *!16, 1!! > of our coffee will be sourced this way. Another important component of our approach is a green coffee pricing model that aims to pay the prices premium :uality commands, while fostering price stability and mutually beneficial relationships with suppliers. Starbucks sourced 6A6 million pounds of premium :uality green ?unroasted@ coffee from *9 countries in *!1*, and paid an average price of D*.6" per pound. -n *!1*, 9 > of our contracts included an economic transparency clause.
Tea
-n a similar way we approach responsible coffee sourcing, we are committed to a long9term strategy of ethical tea sourcing, which includes helping support farmers and their communities throughout our tea supply chain. $e have been working with the Ethical /ea =artnership ?E/=@ since *!!6 to collaborate with others in the tea industry, and to make sure that our tea is produced in a socially responsible way. -n *!1*, we strategically sourced from estates that are a part of the E/= program and sub,ect to third9 party independent audit on the social and environmental criteria outlined in the E/= 'lobal Standard. %ur work with E/= is complemented by our support of the 8.A- ?8ommunity .ealth and Advancement -nitiative@ pro,ect with (ercy 8orps. -n *!1* we celebrated the 1!9year anniversary of 8.A-. Since *!!+ 8.A- has directly impacted 76,!!! people and their families in more than *!! farming communities in -ndia and 'uatemala.
Cocoa
%ur approach to buying cocoa is also based on a commitment to ensuring a long9term supply of high9 :uality, ethically sourced cocoa while contributing positively to the environment and to cocoa9farming communities. %ur 8ocoa =ractices program seeks to verify the supply chain for the cocoa beans used in our beverages, with inspections performed by independent verifiers overseen by S8S 'lobal Services.
Store Merchandise
$e2re also committed to social responsibility standards for the merchandise, furniture and other items found in our stores. $e2ve set strong standards for our suppliers and offer them assistance when corrections need to be made to their business practices. Adherence to those standards informs our sourcing decisions and ensures we are working with suppliers who share our commitment to ethical sourcing. %ur buyers work directly with suppliers, negotiating contracts for the products we need in our operations or sell to our customers. -n *!1* we assessed 1* factories and found that +" of them failed our #ero9tolerance standards. Even though our approach is to work with suppliers to correct the issues, there are times when we halt business due to the nature of the issues and until ade:uate resolution takes place. $hile we were able to implement improvement plans with almost half of these factories, we discontinued working with 16 factories as suppliers for standards issues. Since starting the program in *!!", we have engaged in more than 6!! factory assessments and continue to work with more than 7! factories on programs to improve standards.
$e are continuing to collaborate with others in our industry to address ethical sourcing best practices in our shared supply bases. Starbucks is a member of the 'lobal Social 8ompliance =rogram, a business9 driven effort to promote the continuous improvement of environmental and working conditions of global supply chains.
Far er S!""ort
$e know our success as a company is linked to the success of the thousands of farmers who grow our coffee. Starting in *!!A with our first farmer support center in 8osta <ica, Starbucks agronomists collaborate directly with coffee farmers to encourage responsible growing practices and improve the :uality and si#e of their harvests. $e have continued to e)pand the program, and share our coffee knowledge with farming communities through our satellite office in 'uatemala 8ity and additional farmer support centers in Eigali, <wanda, and (eyer, /an#ania. -n *!1* we opened new centers in (ani#ales, 8olombia, and 1unnan =rovince, 8hina. 4ltimately, these efforts can help farmers earn better prices and become more resilient, long9term producers.
'%A5
=<%'<ESS *!16
-nvest in farmers and their communities by increasing farmer loans to D*! million by *!16
$e increased our loan commitment to D16.9 million with a D1.+ million investment to the 7airtrade Access 7und. ON TRACK
*!1* D16.9 ( #
8ommitment is defined as being made either by public declaration of intent or signed contract.
Far er Loans
=roviding access to credit at reasonable terms is a critical aspect of our farmer support model. %ur goal is to invest in farmers and their communities by increasing our farmer loans to D*! million by *!16. -n *!1*, we increased our total commitment to D16.9 million, including an additional D1.+ million placed in the 7air /rade Access 7und set up by -nco fin -nvestment (anagement, 'raeme 7oundation and 7air9trade -nternational. /he fund provides financial and technical assistance to address the needs of smallholder farmers by investing in 7air9trade producer organi#ations and cooperatives.
"
/he fund represents a uni:ue collaboration between a social investment firm and two global nonprofits that focus on helping rural communities in developing countries. /he fund launched in 5atin America in *!1* with farmers in multiple coffee9growing countries. ;y investing in programs that provide access to credit, we2re helping farmers manage risk and strengthen their businesses. 5ooking forward, we are e)ploring innovative relationships to help us better leverage the loans in concert with our technical support, social development investments and coffee purchases. /he fund will also e)pand into the Africa and Asia9=acific farming regions.
%ur comprehensive approach to reducing our environmental impact means looking at all aspects of our business, how they intersect, and how we can integrate new solutions to create meaningful and sustained change. ;eyond the proactive efforts within our control, the realities of climate change are a growing challenge, and we felt the impact during *!1* & the hottest year on record. 7rom coffee9growing conditions in 8osta <ica to the increased electricity needed to power our stores, we need to consider the global impact of our actions. ;y building more energy9efficient stores and facilities, conserving the energy and water we use and purchasing renewable energy credits, we are pushing ourselves to reduce the environmental footprint of our business operations. $e are also working in critical areas of our supply chain to mitigate our impacts and adapt to a changing climate. /his is to ensure the long9term sustainability of our business and the health of the communities we touch. ;ut it2s about more than ,ust our operations and supply chain. $e are also working to shrink our environmental footprint and meet the e)pectations of our customers by reducing the waste associated with our cups, increasing recycling and incorporating green design into our stores. $e also know that the magnitude and comple)ity of addressing climate change re:uires us to think beyond the actions of our own company. As a result we are committed to continue using the power of our voice to champion progressive climate policies in partnership with other like9minded business and organi#ations.
Greener Stores
$e know that more than !> of our direct and indirect greenhouse gas emissions come from the energy used to power our stores, offices and roasting plants. $e are intently focused on improving the environmental performance of our facilities and more than 1 ,!!! stores with green store design and energy and water conservation strategies.
5EEG
certification
$e have achieved 5EEG certification for 11" stores in 1* countries and we are addressing specific geographic challenges in our high growth (arkets. IN PROGRESS
*!11
*!1*
LEE' Certification
Starbucks has been a leader for more than a decade in the development and implementation of a scalable green building program for retail companies like ours. $e ,oined the 4.S. 'reen ;uilding 8ouncil ?4S';8@ in *!!1 and collaborated with them to help develop the 5EEGF ?5eadership in Energy and Environmental Gesign@ for <etail rating system, an effort that incorporated retail business strategies into the 5EEG for Hew 8onstruction and 8ommercial -nteriors rating systems. $e opened our first 5EEG9certified store in *!!6. -n *!!9 Starbucks became one of the first retailers to ,oin 4S';82s 5EEG Iolume 8ertification pilot program. As the first retail company to take this building approach globally, we2ve e)perienced success in some geographic Areas and challenges in others. -n *!1*, we built "9 percent of our new global company9owned stores to achieve 5EEG, but had difficulty applying 5EEG in regions where the program is not as established. 'oing forward, we will e)plore additional strategies to bring 1!!> of our stores to a sustainable building standard.
'%A5 <educe energy consumption by *6> in our company9 owned stores by *!16
=<%'<ESS
$hile e)treme weather in *!1* contributed to ,ust over a 1> increase in electricity consumption from the year before, we have plans in place to help us achieve our *6> reduction goal by *!16.
ON TRACK
;ASE5-HE 7.6> Gecrease ".6> Gecrease *6> Gecrease
*!!
". E$.
*!11
".*9 E$.
*!1*
".+" E$.
*!16
6.1! E$.
Average electricity use per s:uare footCstoreCmonth 4.S. and 8anada company9 owned stores. =ercentage change to the *!! baseline.
$ater consumption decreased slightly in *!1*, bringing us to a total decrease of 17.7> since *!! .
ON TRACK
*!!
*A.+6 gal
*!11
*!.11 gal
*!1*
*!.! gal
*!16
1 .*7 gal
Average water use per s:uare footCstoreCmonth 4.S. and 8anada company9owned stores. =ercentage change to the *!! baseline.
'%A5
=<%'<ESS
=urchase renewable energy e:uivalent to 1!!> of the electricity used in our global company9owned stores by *!16
$e continue to purchase the e:uivalent of over 6!> of the electricity used in our global company9owned stores.
ON TRACK
66
(illion E$.
*!11
*!1* *!16
Gevelop comprehensive recycling solutions for our paper and plastic cups by *!1*
$hile we proved the recyclability of our cups in 4.S., 8anada, 4E and 'ermany, and continue to e)pand recycling in those countries, we are still working toward materials andCor infrastructure solutions for our remaining company9owned markets.
IN PROGRESS
Gesign 8ollection
-nfrastructure
;y working with nongovernmental organi#ations, policy makers, competitors and others, we can tackle common challenges. As a member of the Pa"er Reco%er( A&&iance and the =lastics <ecovery Alliance, and others, we are helping advance a
number of meaningful food packaging initiatives that will have a significant impact on the entire industry.
-n *!1*, we increased the availability of front9of9store recycling by an additional A6+ stores in the 4.S. and 8anada.
ON TRACK
1!!>
*!16
1 >
*!11
*A>
*!
' % A5 Serve 6 percent of beverages made in our stores in personal tumblers by *!16
=<% '< ESS -n *!1*, customers used personal tumblers more than +6 million times, and we are implementing new solutions in *!1+ to bring us closer to this goal. NEE'S IMRO-EMENT *!11 =ercent of beverages served in personal tumblers 1.6>B +A.* (illion ;ever ages 1.6> +6. (illion ;everages 6>
*!1 *
*!16
4.S., 8anada, 4E, -reland and 'ermany company9owned stores. B=revious results restated using total beverages vs. total transactions.
-n *!! we set a goal to implement front9of9store recycling in all company9owned locations by *!16. -n *!1* *A> of our company9owned stores in the 4nited States and 8anada offered front9of9store recycling. %f these locations, 9A> were able to recycle or compost the hot cup. Although we still have work to do, we are pleased with our progress and will build on this momentum while e)panding to international markets to reach our goal. -n *!1* we confirmed that markets such as 'ermany and the 4nited Eingdom have effective recycling solutions in place, even if they do not include front9of9store recycling canisters. 7or e)ample, in the 4nited Eingdom store waste is separated into three streams in the back of our stores, and then separated later at the waste facility. %ur 4E stores are currently diverting appro)imately 6!> of their waste from landfills with this method, and we are testing ways to increase this percentage. ;y leveraging the solutions from our different markets around the world, we can help build capabilities in markets newer to recycling.
;ack9of9store recycling is also a priority, as most of our in9store waste is generated behind the counter. -n *!1* 7 > of the +,17 stores in the 4nited States and 8anada where Starbucks is responsible for providing waste removal services recycled cardboard bo)es and other items. Among our remaining 4.S. and 8anada retail locations, the ma,ority were limited by operational impasses, such as a lack of store space for recycling carts or the unavailability of commercial recycling services. $e are working hard to resolve these barriers.
' %A5 -mprove farmers2 access to carbon markets, helping them generate additional income while protecting the environment
=< % '< E S S
$e focused on providing agricultural best practices which will help farmers better respond andCor adapt to regional climate changes, and have e)panded our program to ;ra#il.
ON TRACK
(inas 'erais, ;ra#il
Sumatra, -ndonesia
8hiapas, (e)ico
Forest Conser%ation
$e are concerned about the impacts of climate change, especially in the sensitive bioregions where coffee is grown. /o better understand the risk to farming communities and our supply chain, we work with 8onservation -nternational ?8-@ and farmers in three uni:ue coffee9producing communities. /ogether we are working to identify and test effective strategies for improving the sustainability of coffee production processes, the conservation and restoration of natural habitat, and opportunities to facilitate farmer access to forest carbon markets or other forms of assistance. -n 8hiapas, (e)ico, we engaged more than *!! farmers in *+ communities and helped them protect 1! species of plants in nearly 6!!,!!! hectares in three protected area reserves. 8apturing the carbon value of this investment in tree plantings has helped farmers receive additional income in the form of payments for carbon credits & creating the e:uivalent of ** new ,obs and representing an average of nearly *7> of a participating farmer2s income. -n Sumatra, -ndonesia, we are continually e)ploring the feasibility of a forest carbon market program with local and regional government organi#ations to lay the groundwork for the future. $e are investing in the development of the Aceh /engah 8offee 8limate 8hange Adaption plan, building the first of si) nurseries in *!1*, organi#ing climate mitigation and adaption trainings for farmers, and establishing plans to plant +!!,!!! trees by *!1+. $e e)panded the partnership to the (inas 'eris region in ;ra#il2s Atlantic 7orest for the first time in *!1*, and distributed *!!,!!! native tree seedlings to farmers. $e are helping farmers gain access to e)isting government programs that provide cash incentives for forest preservation and restoration. $e are also conducting research to better understand opportunities for improved productivity, increased income and resilience to climate change. /esting these approaches in different regions helps us refine our strategies so they can be applied to other coffee9 growing communities and replicated by other government and industry partners.
Co
!nit(
%ur communities are not ,ust where we have stores. /hey are every place our business touches, from the backyards of our customers, to the farms where our coffee is grown. $e have a responsibility to make our communities stronger & using the scale of our business for positive change.
'%A5 (obili#e our partners ?employees@ and customers to contribute 1 million hours of community service per year by
=<%'<ESS $e increased our service hours in *!1*, contributing nearly A!> more hours than the year before. ON TRACK
1 (illion .ours AA*, +6+ .ou rs "1+, *1A .ou rs *!16 *!11 *!1*
*!16
Ser%in$ o!r Co
!nities
How, more than ever, communities are looking to the private sector to share resources and create meaningful change. ;y mobili#ing partners ?employees@ and the communities we serve, we2re tapping into a passionate network of people eager to be a catalyst for change in their local neighborhoods. -n *!1*, we brought together our customers and partners, civic leaders and nonprofit organi#ations to contribute more than "1+,!!! hours of service around the world. Guring April2s 'lobal (onth of Service, volunteers made a significant impact in more than ++ countries around the world & with more than *,1!! community service pro,ects completed in ,ust +! days.
'%A5 Engage a total of 6!,!!! young people to innovate and take action in their communities by *!16
=<%'<ESS $e continued to e)ceed this goal by engaging more than 6A,!!! youth in community activities in *!1*. AC.IE-E' 6A, A 6!,!6! 6!,!!!
*!11
*!1*
*!16
As we engage in communities in the present, we are also planning for the future. $e2re helping develop the ne)t generation of e)traordinary leaders through our 1outh Action 'rants. /hese investments help young people learn the skills re:uired for our changing global economy, such as business savvy, social conscience and collaborative communication. $hen we created the 1outh Action program in *!! , we set an ambitious goal of engaging 6!,!!! young people by *!16. 7or each of the past three years, we have e)ceeded this goal. /hese youth leaders in turn mobili#ed more than 1. million hours of community service in *!1* and created ripples of change in communities around the world. As we look to the future with our 1outh 5eadership grants, we hope to help the ne)t generation of leaders to build successful and socially responsible businesses and nonprofit organi#ations.
Co
!nit( Stores
$e are e)ploring new ways we can be more directly involved with the communities we serve. %ur 8ommunity Stores are helping create engaged citi#ens through an innovative business model and partnerships. 8ommunity Stores serve as the hub of our community service and training programs that promote leadership and ,ob and life9skill development. Guring fiscal *!1* we opened our first two 8ommunity Stores in .arlem, Hew 1ork, and the 8renshaw community of 5os Angeles. $e opened a third store in .ouston, /e)as, in early fiscal *!1+. -n the first 1* months of the 8ommunity Store program, this effort generated D*A6,!!! for holistic community9 revitali#ation programs focused on education, safety, housing, health and employment. As we celebrate the first year of 8ommunity Stores, we are pleased with the personal and financial impacts they have made in these neighborhoods. /hese stores have shed light on the role our stores can play in creating community connection.
Far in$ Co
!nities
%ur commitment to communities e)tends beyond our stores to include the regions that supply our coffee, tea and cocoa. Starbucks invests in programs designed to strengthen local economic and social development. $e are working collaboratively with nongovernmental organi#ations that have e)perience and e)pertise in working with farming communities. -n addition to social investments, we also support communities through farmer loans and ethical sourcing programs with 8onservation -nternational and 7air9trade, among others. -n -ndonesia2s Aceh province, Starbucks has teamed with Save the 8hildren to improve children2s health and education in coffee9growing communities through ;5EHG ?;etter 5iving, Education, Hutrition, and Gevelopment@.
/he ;5EHG pro,ect began in *!!9. Since that time, it has made a real difference in the lives of children and their families from more than A! communities in the ;ender (ariah district. =articipating communities have doubled their vaccination rates, drastically improved health worker capacity, and :uadrupled the number of community health posts. (oving forward, our plan is to e)pand ;5EHG to other ;ender (ariah communities. -n tea9growing regions of -ndia and botanical9farming communities in 'uatemala, Starbucks has helped support health and economic development programs through /ao2s 8ommunity .ealth and Advancement -nitiative ?8.A-@ pro,ect, a ,oint partnership with (ercy 8orps. Since *!!+ Starbucks and /ao suppliers have contributed D1.1 million for 8.A-. $e are now involved in a three9year pro,ect to impact more than 11,!!! people with water and sanitation improvements, youth engagement, education and income generation. Since fiscal *!!6, Starbucks has helped support the 'uatemala Education -nitiative, an effort with Save the 8hildren to bring education programs to remote coffee9producing villages in that country. -n *!11 Starbucks launched a three9year pro,ect with a D1 million contribution to Save the 8hildren to improve education, health and nutrition for coffee9farming families in 'uatemala2s .uehuetenango region. Starbucks also supports water, sanitation and hygiene education programs in water9stressed countries through the Starbucks 7oundation2s Ethos $ater 7und. 7or each bottle of EthosF water purchased, a contribution of D.!64S ?D.1!8H in 8anada@ is made to the fund. Since *!!6 D7.+ million has been granted, benefitting appro)imately A+!,!!! people around the world. -n *!1* two new grants were made in East Africa, an important coffee9growing region for Starbucks.
Gi%in$
/he Starbucks 7oundation is a separate 6!1?c@ ?+@ charitable organi#ation that receives funding from Starbucks 8orporation and private donations. /he 7oundation gave D1+. million in *!1*, making over A!! grants to nonprofit organi#ations. 'rants included D*.+ million for Starbucks 1outh 5eadership grants and D* million in origin social development grants to (ercy 8orps, Save the 8hildren, Ethos $ater 7und, =8- ?=ro,ect 8oncern -nternational@ and =A/.. -n *!1* Starbucks 8orporation gave D".6 million in cash, including D1.76 million to the Starbucks 7oundation. 8orporate giving included funding for community9building programs & including the 'lobal 7und through our partnership with ?<EG@ K and other efforts & and DA! million in in9kind contributions.
Bo!ndaries
%ur 'lobal <esponsibility <eport for fiscal year *!1* focuses on the work we are doing in ethical sourcing, community involvement and environmental stewardship. /hese areas are where we can have the greatest impact. $e also believe they are important to Starbucks, our customers, our partners ?employees@, non9governmental organi#ations and investors. $e also know wellness and workplace policies a re of considerable interest to our stakeholders. 7urthermore, we have always embraced diversity as an essential component in the way we do business. $e are currently innovating our diversity strategy to support our multi9channel, multi9brand global e)pansion. $hile our commitments are global, our report content is focused largely on Starbucks 4.S. and 8anada company9 owned and operated retail stores and global supply chain operations. 8ounting by stores, these operations represent most of Starbucks social, environmental and economic impacts. A notable e)ception to this is information on total coffee purchases. .ere we report for all Starbucks brands and retail stores, including Starbucks 8offee, Seattle2s ;est 8offee and /orrefa#ione -talia. Starbucks has used the 8redit+"! system for key performance indicators data entry, approval and audit. /his fiscal year we2ve started to collect data from company9owned stores globallyL we2re in the process of validating and improving the processes and information so we can consistently and accurately report against common goals.
September +!, *!1* 4S ?*@ 8anada +7 Americas /otal Americas 4E 6 'ermany E(EA /otal E(EA 8hina 6 8A= /otal 8A= /otal 8ompany %perated +9 /hailand 1A 7rance 8hile ?7@ 7 6 " A* 1"1
September +!, *!1* ", "" ",7!6 7 +" 7, 67 69+ "!! 167 16! "7 "* * A! *7 166 1A1 """ 9,A!6 9,!!7
1+!
1A1