Mario Rodolfo Delu

mariodelu@hotmail.co.uk
Mobile -0797 2494 165
Home -020 8534 0348

Personal Details

Date of Birth: 31 July 1967

Status: Married
Nationality: Brazilian / Italian
Address - 54, Glenavon Road, Stratford, London E15 4DD, United Kingdom

About me: I have been living in London for nearly 4 years and working as waiter in a Leicester
Square restaurant for almost 3 years. I set up my own business in Oct 2008. I had a Italian\Brazilian
Café and Restaurant in central London where I worked as Chef \Waiter\Manager. I was responsible
for making all foods, Pastries, coffees and Desserts and ensure all my customers were satisfied with
our services. In July 2009 I had to sell it for personal reasons.

UK Career History

From Oct 2008 to July 2009

Job Title: Director
Company: Tropical Point Café and Restaurant - Soho - London
It was a very good experience, despite that it was a small business, my job went from taking orders,
preparing Coffees and foods to receiving the payment. As a Tropical Point Director I always ensured
that my customers had a great experience and also I had to deal with complaints, deliveries, suppliers
and basic accounts for the café.

From Oct 2007 to Oct 2009

Job Title: Waiter
Company: Chiquito Mexican Grill and Bar - Leicester Square - London
My job was Greeting Customers, Take customers' orders, serve foods and drinks, handle money or
credit cards, Till Operation, Hygiene Duties and ensure that customers had a great experience at the
restaurant and exceeding their expectations.

From Nov 2005 to Oct 2007

Job Title: Service Assistant
Company: Chiquito Mexican Grill and Bar - Leicester Square - London
As a server’s assistant my main job was to help the waiters with customer’s requests, serving drinks
and foods, making desserts, setting up tables and greeting the customers
 Brazil Career History

From Dez 1998 to Nov 2000

Job Title: Helpdesk operator
Company: Ericsson Mobile
As a Helpdesk operator my job was to provide assistance for computer users who were having
difficulty with their computers. I received, diagnosed and solved most user queries.

From Jan 1987 to Nov 1998

Job Title: Electronic Quality Inspector
Company: Ericsson Telecommunication S/A
My job was determining conformance of parts to customer specification inspection tools and
electronic test equipment. Determine conformance of items to industry using measuring tools as
well as visual techniques in determining conformance to engineering specifications.
Profile

Very good customers service skills;

Computer literate and able to use various software programs:
Good Personal Management (time keeping, well prepared and organized);
Ability to provide an impression of confidence;
Ambitious for self and career development;

Qualifications / Skills

Catering / Hospitality : Waiter, Chef / Kitchen Staff, Server’s Assistant

Computing : Helpdesk, Networking, software programs
Customer Service : Contact Centre Team Leader, handle and resolve customer's complaints
Retail / Sales : Sales Executive, Cashier, Till Operation, Stock replacement
Courses : Food and Hygiene, Health and Safety, Customer Care, First Aids,
Multi-Skills in Hospitality

Brazil Education

1887 - 1991: Technical electronic - ETEP

1998 - 2000: Computer Science - UNIVAP
2002 - 2003: Photography - UNIVERSAL
2003 - 2004: Digital Music Technology - UNIVERSAL

Languages

Portuguese : Mother tongue

English : Intermediate Level
Italian : Intermediate Level
Spanish : Basics
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Mario Rodolfo Delu