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1q).
Ans).Basically, a Work System refers to “A system in which human participants and / or
machines perform work using information, technology & other resources to produce products or
services for internal as well as external customers.”
A Work System generally contains 9 elements namely:
1. Human participants (People who perform the work)
2. Processes & Activities(Everything that occurs within the W.S)
3. Products & Services =
a). Physical products & services
b). Information products
c). Intangible products such as enjoyment, peace
of mind, etc
d). Social products such as agreements,
organizations, arrangements, etc.
4. Information( includes codified as well as non codified information)
5. Customers ( people who receive direct & indirect benefits from the products &
services produced in the work system)
6. Technology( includes tools such as cell phones, projectors, etc) and
Techniques( include Management by Objectives, optimization, etc)
7. Environment( includes P, E, S, T, L, factors & also Competitive &
Organizational factors)
8. Infrastructure( includes human, technical, informational & other resources)
9. Strategies( includes the strategies of work system, department & the overall
organization)
A Work System should be created in such a way that :
1. It supports frequent technological changes
2. It motivates employees & keeps them busy
A well designed W.S can extract the best out of the employees whereas an improper
W.S can demoralize them.
The design of a work system involves 3 most important factors that have to be
considered and they are diagrammatically represented as follows:
What Workers do:
Employees need for Work-Life balance = Due to intense competition, the firms
tend to over exploit the available human resources which may result in burnout or
lower performance. So, the firms should take design such a W.S in which, the
employees have enough time to work efficiently as well as spend with their
family happily.
Employees’ need for Safety = With no regard to high salaries and other benefits,
workers prefer to have safety at the work place. So, the organizational
management should design such a W.S that provides safe & hazard free work
environment.
1. There are 3 approaches in designing the work systems and they are:
a. Specialist approach
b. Generalist approach
c. Strategic approach