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The Define Phase is the first phase of the Lean Six Sigma improvement process. In this phase, the leaders of the project create a Project Charter, create a high-level view of the process, and begin to understand the needs of the customers of the process. This is a critical phase of Lean Six Sigma in which your teams define the outline of their efforts for themselves and the leadership (executives) of your organization.
Confirm the problem is high priority and will have a high impact.
Having established the existence of a process issue, the team must create a Problem Statement. The Problem Statement includes:
Severity: How big is the problem? This can consist of the percentage of the time there are errors, the number of late orders per month, etc. Be specific to put data into perspective. Specific data may not be available right away, so the team can fill in the blanks later during the Measure Phase.
Business Impact: What is the pain felt by the business or why should anyone care about the solving this issue? Will solving the problem result in greater revenue or cost savings? Specific Area: What department or what units are involved?
How does the process currently perform? Measurement is critical throughout the life of the project and as the team focuses on data collection initially they have two focuses: determining the start point or baseline of the process and looking for clues to understand the root cause of the process. Since data collection takes time and effort its good to consider both at the start of the project.
What does your data tell you? This phase is often intertwined with the Measure Phase. As data is collected, the team may consist of different people who will collect different sets of data or additional data. As the team reviews the data collected during the Measure Phase, they may decide to adjust the data collection plan to include additional information. This continues as the team analyzes both the data and the process in an effort to narrow down and verify the root causes of waste and defects.
Time Analysis: focuses on the actual time work is being done in the process in versus the time spent waiting. What teams discover is that whereas people are 99% busy, things are 99% idle.
Value Added Analysis: adds another dimension of discovery by looking at the process through the eyes of the customer to uncover the cost of doing business. Value Stream Mapping: combines process data with a map of the value-adding steps to help determine whereWaste can be removed.
How will you fix the problem? Once the project teams are satisfied with their data and determined that additional analysis will not add to their understanding of the problem, its time to move on to solution development. The team is most likely collecting improvement ideas
throughout the project, but a structured improvement effort can lead to innovative and elegant solutions.
Measure improvement
Once the team is able to show that the solution has resulted in measurable improvement, then the team can move on to the Control Phase.
How do you sustain the newly achieved improvement? This phase is a mini version of process management. The team has been building a form of infrastructure throughout the life of the project, and during the Control Phase they begin to document exactly how they want to pass that structure on to the employees who work within the process.
Value: Determine what steps are required (are of Value) to the customer Flow: Remove Waste in the system to optimize the process to achieve a smoother pace Pull: Ensure the process responds to customer demand (Pull = want) Perfection: Continuously pursue Perfection within the process.
http://www.goleansixsigma.com/control-%E2%80%93-phase-5-of-5-of-lean-six-sigma/