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in

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CCP Comprehensive Contact Center Management System Centering in on increasing efficiency

CCP is an innovative contact center optimization system developed to pinpoint performance diminishers in real time, and enable implementing targeted efciency enhancing actions. Based on methodology derived from an in-depth expert analysis of contact center operation. Dashboard view of all relevant data, to facilitate instantaneous identication of problem areas. Extensive drill down capabilities, to the single call, hour and operator level. Enables implementing immediate steps to improve efciency.

Main Features
Real time analysis of sales, effectiveness, service, efciency and quality, based on myriad indicators. 360 dashboard view, clear color coded display. Smoothly interfaces with all relevant organizational systems (CTI, CRM, HR, WFM, NICE, SQ, Billing, etc.) to provide a comprehensive situational picture. Allows dening specic time periods (days of the week, holidays, etc.) for exceptionally valuable data analytics. Enables drilling down to the most basic level of data to allow pinpointing the root cause of identied problem areas. QlikView based for real time data updating and analysis capabilities. User friendly, highly intuitive user interface.

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Advantages
Based on an all inclusive, profound methodology developed by a multidisciplinary team of experts with extensive knowledge and experience in contact center operation in diverse organizations. Real time optimization for targeted allocation of resources, to deal with issues requiring the most urgent attention. OOB: Eliminates the need to invest considerable nancial resources and time to dene organizational needs, develop and debug software. Reduces contact center operational costs. Allows analyzing performance in relation to organizational objectives and goals. Directly interfaces with commonly used contact center software available on the market. Short assimilation period, requires minimal training. Superior contact center efciency translates into improved customer loyalty and retention, resulting in increased revenues. Frees the IT staff to deal with specic organizational needs. Ideally suited to enhance the performance of contact centers, technical support centers, customer support centers, outgoing call centers and more.

With CCP, tomorrows contact center optimization solution is at your fingertips today!
Testimonials
Amazing results! Within only two months of implementing CCP we achieved a 14 second reduction in call duration, 25% improvement in waiting time, and sales exceeding the dened goals.
U. Yunisi Director of the National Contact Center, Mizrahi Tfahot Bank

A signicant increase inefciency with a 20% reduction in the operating costs of our contact centers. CCPs advanced capabilities, its data transparency, reliability and the ease of drill downs allow us to make informed decisionsin real time andimmediately testtheireffectiveness.
Y. Regev - Executive Vice President, Shagrir Pointer (vehicle towing and location services)

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