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HEIDI HANNA

510 First Avenue, Welland, ON L3C 6A7 905-401-0603


SUMMARY OF QUALIFICATIONS Legal software knowledge includes PCLaw, Conveyancer, Teraview, ACL, Quicklaw, DivorceMate, OnCorp Direct Several years of administrative experience in a variety of work environments including account management Excellent computer skills including proficiency in Windows, MS Office, and internet applications Professional and reliable administrator providing consistent and diplomatic client service Consistently applied analytical and critical thinking to identify solutions Maintained and adhered to confidentiality policies EDUCATION HISTORY Law Clerk Program Niagara College, Welland, ON, September 2013 present Visual Arts & Graphic Design Diploma Niagara College, Welland, ON Interior Design Courses Confederation College, Thunder Bay, ON Ontario Secondary School (OAC) Diploma Sir Winston Churchill Secondary School, St. Catharines, ON
LAW CLERK COURSES to be completed by June 2014, Current GPA 94%

Estate Law Family Law Credit Law Litigation Real Estate Law and Conveyancing Level I and II Introduction Into Canadian Law and Research
WORK EXPERIENCE

Jan 2012 Sept 2012 Responsibilities:

Springmasters iagara, Hamilton, ON Head of Administration All duties as outlined in the Accounts Manager position Management and implementation of company payroll and benefits Company Health & Safety representative Manage all existing customer files Implement a daily work plan for on route managers and workers Handle any escalated customer service issues Responsible for managing daily tasks of office staff Liaison for corporate accounts Recruiting and hiring of seasonal workers

Mar 2009 Dec 2011 Responsibilities:

Springmasters iagara, Hamilton, ON Accounts Manager Manage all accounts payable and receivable Provide customer service for accounts and service issues Responsible for daily cash and cheque deposits Reconciling Visa and cash statements monthly

July 2005 Jan 2009 Responsibilities:

Horse Alternative Therapeutic Services, Fonthill, ON Program Director Responsible for liaising with the Board of Directors Responsible for maintaining budget and accounting policies

HEIDI HANNA
510 First Avenue, Welland, ON L3C 6A7
Sept 2003 July 2005 Responsibilities: May 2001-Aug 2002 Responsibilities: September 2000-May 2001 Responsibilities: June 1998-September 2000 Responsibilities: Entering & maintaining all pledges received through the Call Centre Coordinating all correspondence to Members and acquisitions Supervising the Call Centre Assistant Strategy and creative concepts of direct marketing Coordinate production of creative materials (i.e. brochures, flyers, membership cards, tax receipts) Research trends and opportunities in direct marketing Liaising with Development associates as well as writers, designers and printers Coordinate in-theatre marketing concepts and materials Produce letters and lists for mailings and renewals Manage all mailings with letter-shop, Canada Post and USPS Budget implementation and management BRE account management Inventory management Overseeing a staff of two (2) group sales representatives Generate and analyze month end and sales reports for both groups and individual ticket buyers Attending trade conventions and marketplaces Managing the fiscal tourism, magazine and newspaper plan Budget implementation and management Strategy and creative concepts of marketing Liaising with Marketing, Development and Audience Services associates as well as publication sales representatives, designers and printers Organizing internal and external special events Research trends and opportunities in marketing Organize yearly photo shoot and all marketing materials Coordinate volunteers for therapeutic riding lessons Answer volunteer and rider inquiries Responsible for scheduling lessons Taught lessons when required Developed brochure and other promotional tools Developed and attended special fundraising events

905-401-0603

Responsible for hiring of new staff Coordinate volunteers for a variety of tasks within the organization Liaise with Board of Director to maintain charitable status Develop new grant applications for ongoing funding All activities listed under Program Coordinator

Horse Alternative Therapeutic Services, Fonthill, ON Program Coordinator

Shaw Festival Theatre, Niagara-on-the-Lake, ON Marketing and Sales Coordinator

Shaw Festival Theatre, Niagara on the Lake, ON Direct Marketing Coordinator

Shaw Festival Theatre, Niagara on the Lake, ON Call Centre Program Coordinator

HEIDI HANNA
510 First Avenue, Welland, ON L3C 6A7
February 1997-June 1998 Responsibilities: August 1992-January 1995 Responsibilities: Summer of 1991-92 Responsibilities: Handling ticket phone orders for all three theatres Distributing tickets and orders at box offices windows Handling patron complaints Handling and balancing large amounts of money Temporary position as deposit clerk Processing orders of 20 or more (corporate & individual) Follow up correspondence for all orders and packages Generating increased sales Targeted bulk mailings throughout the year Handling large amounts of money & credit cards Help organize and entertain on Tourism Night Backstage tours/Trade shows Sorting and filing of prospect sheets Letter production Stuffing and mailing various letter packages Data management Fill duties of Program Coordinator as required Mailing all membership receipts with corresponding material Follow-up correspondence for delinquent pledges Thorough knowledge of Prologue and Campaign

905-401-0603

Shaw Festival Theatre, Niagara on the Lake, ON Call Centre Program Clerk

Shaw Festival Theatre, Niagara on the Lake, ON Group Sales Representative

Shaw Festival Theatre, Niagara on the Lake, ON Box Office Representative

References Available Upon Request