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Amy Anderson

Proficient in Salesforce, VOICE, FileMaker, and Microsoft applications including Word, Excel, and PowerPoint. Strong research, analytical, and problem solving skills. Ability to work independently and on a team. Self-motivated with a strong drive to finish tasks efficiently with superior quality.

Document Compliance Contracts Administrator January 2014 - March 2014 Hilton Grand Vacations AppleOne, Altamonte Springs, Florida Performed legal audits of contracts to ensure contract completeness per solicitation regulations, company policies, and legal requirements. Ensured redaction of financial and personal identifiable information. Verified all title requirements including vesting, tenancies, and inventory. Resolved contract issues not requiring owner communication. Verified all financial terms to ensure adherence to companys underwriting guidelines. Flagged contract issues for QAC review, and entered pertinent audit findings, into the database and VOICE system. Maintained up to date knowledge of underwriting guidelines, legal restrictions, financial promotions, and company policies. Compliance Associate October 2012 - May 2013 Market Traders Institute, Inc., Lake Mary, Florida Oversaw email and phone opt-outs to ensure total compliance with the Federal Trade Commission and the CANSPAM Act of 2003. Performed monthly audits of the Office of Foreign Assets Controls financial sanctions programs list to ensure all employees are in possession of the most up to date blacklist. Spearheaded a complete file audit and organization of all Human Resource files from 2009-2013 while implementing a new standardized system. Completed a monthly review of approximately 20% of all contracts sold with the intent to identify training gaps, compliance offenders, best practices to enact, and to increase overall compliance. Created custom non-disclosure non-disparagement agreements upon request, with a 24 hour turnaround. Performed random compliance and quality control reviews: identifying areas in which training and policy changes would be prudent, implementing disciplinary action as necessary, and ensured all executions and practices abide by legal constraints and internal policies, rules, and regulations. Responded to bank disputes by the indicated deadline, with the intent of keeping below the requisite threshold as determined by the merchant. Customer Service Representative July 2012 - October 2012 Next Step Financial Holdings, Inc., Lake Mary, Florida Scheduled and coordinated the logistics of Foreign Exchange Education software installation and issue resolution. Handled customer inquiries, complaints, and technical questions. Became the lead go-to person for particularly challenging calls by avoiding customer escalation, achieving quick complaint resolution, and repairing trust. Promoted to the Refund & Cancellation Team Lead because of a high success rate on challenging calls, positive reputation for handling challenging calls, and ability to coordinate the multiple refund and cancellation logistics.

Helped smooth the transition into new leadership by taking the lead on training on refunds and cancellations, and assisting management in creating a training system. August 2011 - May 2012

Circulation Desk Randolph Colleges Libscomb Library, Lynchburg, Virginia Checking books in/out and maintaining an alpha-numeric shelving system. Aiding library patrons in the location of books, and answering questions.

Marketing and Circulation Intern June 2011 - August 2011 Orlando Magazine, Orlando, Florida Assigned time-sensitive work to be done independently outside of the office, including written reports on on-site circulation inspections in the Central Florida Tri-County. Submitted weekly corrections and additions to the Orlando Magazine Circulation Database. Provided documentation of editorial mentions through in-depth reading for purposes of subscription solicitation.

B.A. in Political Science August 2008 - May 2012 Randolph College Lynchburg, Virginia

Amy Anderson