478, Street # 127, Sector # G/9-3, Islamabad, Pakistan. Cell # + 92 300 210 7548 Email: tahahassan@gmail.com Gender Male Nationality Pakistani Date of Birth 13 of June 1977 th
WORK EXPERIENCE: October 2012 till December 2013 Branches Manager at (Capital Territories & Khyber Pakhtunkhwa) Business Units & Services: CISCO, IBM, LIFESIZE, CLEARONE, TANDBERG (Cisco), ORACLE, MICROSOFT, MCAFEE MANAGED, PROFESSIONAL & OUTSOURCING SERVICES Strategy & Business Development, Key accounts & Relationship building, Projects Execution & Management, Organizing Trade Fairs, Expositions and Seminars. Coordination with Principles/ Distributors and Vendors, Oversee Human Resource & Finance/ Accounts/ Taxation matters as well as administration of all other Business Centers Operations. COMMTEL SYSTEMS LLC Islamabad, Pakistan
August 2007 till April 2011
Enterprise Account Manager Business Units & Services:
at
DWP TECHNOLOGIES (PVT) LTD Islamabad, Pakistan
CISCO, DELL, SAMSUNG, EMC , XEROX, EMERSON ORACLE, MICROSOFT, MCAFEE MANAGED, PROFESSIONAL & OUTSOURCING SERVICES Relationship/ Key - account management majorly for ISP and Telecom sectors in Pakistan. Working on RFPs with outsourcing, sales & technical teams for bids, tenders and contracts. Working on service level agreements of different products with support and technical teams. Design, Implementation and Management of existing & new projects with Engineering and IT teams of overall infrastructures including data centers, network and storage services, security, virtualization, consolidation, alternate energy, office / consumer products and other solutions. Involvement in Call/ Support Center staff trainings, service level agreements and projects management for bills printing, logistics and courier services. Coordination and negotiations with Principles/ Distributers and Vendors Efficient follow-ups of deliverables, invoices, payments, tax returns and exemptions.
February 2006 till Project Manager/ Team Lead Support February 2007 Business Units & Services: WINCOR NIXDORF (ATMs) -
at
INNOVATIVE (PVT) LTD Karachi, Pakistan
APC (American Power Conversion)
Project management and accomplishment with economic benefits and responsible for on time deliveries of equipment/ software, installations and providing feedback to higher management. Business development & client relationship building through telemarketing and presenting the edges & comparative benefits of our offered products and services. Working on RFPs, assisting pre sales, sales & technical teams for bids, tenders & contracts. Handling shipments and responsible for complete operations of stores and logistics. Heading support team for call logging procedures & systems maintaining KPI, TAT & SLA.
December 2004 till July 2007
Projects Manager (Full/ Part Time) -
at
TAQI KHAN & ASSOCIATES Karachi, Pakistan
Projects management of constructions and IT infrastructure. Assistance in IT infrastructure costing, proposing and implementation. Network design and maintenance of office, database, documentation and standardization. Assisting on profit margins, quotes, invoicing & vigilant payment collections.
August 2003 till September 2005
Team Leader (Call Center) at PAKISTAN MOBILE COMMUNICATIONS PVT LTD (MOBILINK) Karachi, Pakistan Coordination, customer services and support, call center operations and management. Remote operations on Siemens switches. CTL (Command Terminal Local) operations. Responding to RFI/RFPs efficiently for products and services with sales and marketing teams. Management of Corporate Accounts. Promoting existing and new products and services. Hiring and training (General management and CRM applications) for call/ support center staff. Floor management / coordination with team leaders and monitoring of overall available staff.
UNDERGRADUATE JOBS AND PERSONAL PROJECT EXPERIENCES:
Teacher/ Coordinator/ Labs in Charge (Contractual Part Time) at UNION COLLEGE OF COMPUTER SCIENCE Karachi, Pakistan From April 2002 till April 2003
Designing Computer network system and administration of two fully equipped computer labs. Planning & budgeting including resource allocations, cost estimation, purchase and payments. Deeply involved in the advertisement and uplifting the scope of IT education of UCCS. Scheduling, coordination and management including equipments wear and tear and installation, client coordination and liaison.
ABACUS INSTITUTE OF MANAGEMENT & COMPUTER SCIENCE From December 2000 till August 2002 Karachi, Pakistan
Scheduling, teaching, lab design and management. Teaching experience in subjects (Computer Science, Information Technology, Networking, Data Communication, Operating Systems, Hardware Assembling and Troubleshooting, Software installation, usage and Troubleshooting)
Data Entry and Quality Controller at NADRA- JAFFER BROTHERS Karachi. Pakistan (Project Based) for National identification and passport database project From September 2000 till February 2001 Organizing member for IT Commerce Network Asia (Exhibition and Conferences) Karachi From 2002 till 2005
Designed and made Workflow Sheets in ISO standardization project for Indus Motors - Karachi
in
1998
Management Executive
at
Shahzad International (Oil Field Services & Suppliers), Islamabad, Pakistan From Sep 1995 till Feb 1997
Procurement, installing & maintaining computers and other office equipments.
Key punching operations
at
Oil & Gas Development Corporation Islamabad Pakistan From January 1994 till August 1995
Worked as a backup Key Punch Operator on Main Frame (Vax 11). Worked as a Computer Operator on MS-Dos, Word Perfect, Win 3.1, Win95, MS-Word 4.3, Instant Artist, Aldus Free Hand, and Corel Draw.
Customer/Technical Support of computers & networking services/ sales as well as troubleshooting and repairs from 1995 onwards. Business centers management involving procurement & maintenance of office equipments etc.
Organized Exhibitions, Conferences, Seminars and fun fairs etc for different organizations since 1990s till date.
TAHA
HASSAN
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478, Street # 127, Sector # G/9-3, Islamabad, Pakistan. Cell # + 92 300 210 7548 Email: tahahassan@gmail.com PROFESSIONAL EDUCATION: 2008 till 2009 2009 till 2011 1998 till 2002 1995 till 1997 MIT (Masters Information Technology) Exemptions & Credits Transfer to MBA (Management Information System) Virtual University Of Pakistan - Islamabad, Pakistan BCS Honors (Bachelor of Computer Science) Petroman Training Institute - Karachi, Pakistan HSSC Higher Secondary Certificate (Statistics, Mathematics, Physics) Federal Government Degree College Islamabad, Pakistan
PROFESSIONAL CERTIFICATIONS & TRAINING WORKSHOPS:
MCSE in 2000 Karachi Air Tariff &Ticketing course (IATA Approved) in 1995 from SN Travels Islamabad TM Dell Enterprise 9G Sales Program in 2008 Islamabad 2 EMC Proven Professional Sales Accreditation in 2008 and 2010 Islamabad Leap onto the leadership ladder by Global Management Consultants in 2005 Karachi Working with Assertiveness by Global Management Consultants in 2005 Karachi Counseling for performance by Global Management Consultants in 2005 Karachi Thomas assessment process arranged by Global Management Consultants in 2005 Karachi O Karachi Performance improvement using 360 feedback by Navitus Alumni in 2005 Team management & Calling in life arranged by Navitus Alumni in 2004 Karachi Empowerment for service delivery arranged by The Konsultants in 2003 Karachi 2 months professional Call center training Pakistan Mobile Communication Ltd in 2003 Karachi Pakistan Pakistan Pakistan Pakistan Pakistan Pakistan Pakistan Pakistan Pakistan Pakistan Pakistan Pakistan
COMPUTERS AND TECHNICAL KNOWLEDGE:
Microsoft DOS, Windows 3.1, 98, NT4.0, 2000-3, XP, Vista, 7 (Installing, Operating and troubleshooting) Linux (Red Hat) all versions from 6 to 9 & Enterprise 4.5 (Installation and operating) Installing and operating of other operating systems like BOS, Lindows, Win Linux and Solaris etc Microsoft Office other Packages from 97 till 2010 (Installing and Operating) Graphic designing in number of software Web Site Designing and Uploading Network designing, implementation and knowledge of related hardware and software Wireless networking Know-how of Proxy, Firewall, Email and Web servers & services Security and Anti-Hacking tools for LAN, MAN and WAN environments Miscellaneous hardware installation and troubleshooting Firmware/ software programming and databases knowledge Computer and mixer voice and video recording and editing in different recording mediums Electric & Electronic circuits design and making, mechanics, wiring and soldering knowledge Mechanics & robotics Business analysis and intelligence Policies and processes design and implementation Mass Media and Marketing Core & Access Networks Telecommunications - Telemarketing, Tele-presence, Telemedicine Cloud Computing Information security Call Centers Data Centers Network Operations Centers Security Operations Centers CRMs, ERPs Infrastructure design, optimization and upgrade
