Institute Of Professional Education And Research, Bhopal

PGDM Trimester-5 Batch-IV(2012-2014)

Team Building Assignment-2

Question1. What are the various levels of conflicts that influence the performance of the Titans? Answer. The levels of conflicts that influence the performance of the Titans are: 1. Functional Process conflict: How the work will be done was an issue, both the coaches have different type of working style because of that they were having conflict. 2. Dysfunctional Relationship conflict: The black and white did not wanted to play/work with each other because of their own perceptions and ego, including the coaches of the school along with the students. Intergroup conflict was between the whites and blacks and interpersonal conflict between the coaches (Boone and Yoast) Question 2. According to Wageman and Donnenfields conflict intervention model what are the Team interventions used by Coach to reduce Team Conflict. Answer. According to Wageman and Donnenfields conflict intervention model, following are the Team interventions used by Coach to reduce Team Conflict: Team redesign: The coach Boone told the team players to sit in the bus in a way that all the offense players sit in one bus and defense players sit in another one. By doing this, all the blacks and whites were mixed. He had redesigned the team in a manner that white and blacks became interdependent on each other. Boone believed that cooperative working of the team is very crucial to win. He also believed that it was important for the members of a team to know and understand each other. He had a clear vision, he wanted to have a strong team and win. For a successful team he had to ensure that all the team members work together, cooperate and respect each other. To achieve this, it was important for the team to work hard and be committed. Task process coaching: The Coach had adopted the strategies for communication between black and white players. He made an activity by which every white player will spend time with every black player for knowing each other and vice versa, the player will report to the coach about what they got to know about the other team players while interacting with them. It also helped the team members to help other members improvising their skillset. Conflict process coaching: To remove distrust and misunderstandings among the team players, the coach had organized the trust building exercise. This made the whites and blacks understand that they have to work together if they want to win. As the players had love towards the game and they all wanted to be in the team& win, they compromised and worked together.