COMPETENCY BASED LEARNING MATERIAL

Sector Qualification Title Unit of Competency Module Title

: : : :

ICT Visual Graphic Design NC III Lead Workplace Communication Leading Workplace Communication

Technical Education and Skills Development Authority (TESDA) COMPUTER RESEARCH NETWORK, INC. Trento, Agusan del Sur

MODULE CONTENT UNIT OF COMPETENCY MODULE TITLE : : Participate in Workplace Communication Participate in Workplace Communication

This unit covers the knowledge, skills and attitudes in Participate in workplace communication. It includes communicating information about workplace processes, Participate in workplace discussions, and identifying and communicating issues arising in the workplace.

NOMINAL DURATION LEARNING OUTCOME

: :

8 Hours

Upon completion of this module, the trainee/student must be able to: LO 1. Communicate information about workplace processes LO 2. Participate in workplace discussions LO 3. Identify and communicate issues arising in the workplace

HOW TO USE THIS COMPETENCY BASED LEARNING MATERIAL

Welcome! The unit of competency, Participate in Workplace Communication is one of the competencies in the Visual Graphic Design NC III a course which comprises the knowledge, skills and attitude required of you as a Visual Graphic Artist. The module, Participate in Workplace Communication, contains training materials and activities related to communicating information about the workplace processes, leading workplace discussions, and identifying and communicating issues arising in the workplace for you to complete. In this module you are required to go through a series of learning activities in order to complete each learning outcome. In each learning outcome are Information Sheets, Self Checks, and Task Sheets. Follow and perform the activities in our own. If you have questions, do not hesitate to ask for assistance from your facilitator.

Remember to: Work through all the information and complete the activities in all section. Read the Information Sheets and complete the Self Checks. Suggested references are included to supplement the materials provided in this module. Most probably, your trainer will also be your supervisor or manager who will be there to support you and show you the correct way to do things. You will be given plenty of opportunities to ask questions and practice on the job. Make sure you practice sure new skills during regular work shifts. This way, you will improve your speed, memory and confidence. Use the Self Checks and Task Sheets at the end of each section to test your progress. Use the Performance Criteria Checklist locatedafter the Task Sheets to check your own performance. When you feel confident that you have sufficiently practice, ask your Trainer to evaluate you. The result of your assessment will be recorded in the Progress Chart and Accomplishment Chart.

You need to complete this module before you can perform the next module, Apply Math and Science Principles in Technical Training.

ASSESSMENT CRITERIA:

Appropriate communication method is located. Multiple operations involving several topics are communicated accordingly. Questions are use to gain extra information. Correct sources of information are identified. Information is selected and organized correctly. Verbal and written reporting is undertaken when required. Communications skills are maintained in all situations. Response to workplace issues is sought. Response to workplace issues is provided immediately. Constructive contributions are made to workplace discussions on such issues as production, quality and safety. Goals/objectives and action plan undertaken in the workplace are communicated. Issues and problems are identified as they arise. Information regarding problems and issues are organized coherently to ensure clear and effective communication. Dialog is initiated with appropriate personnel. Communication problems and issues are raised as they arise.

LEARNING OUTCOME #1:

COMMUNIVATE INFORMATION ABOUT WORKPLACE PROCESSES

CONTENTS:

The Definitions of Communication The Communication Process The Different Methods of Communication The Video Clip, Workplace Communication Skills

ASSESSMENT CRITERIA: Appropriate communication method is located. Multiple operations involving several topics are communicated accordingly. Questions are use to gain extra information. Correct sources of information are identified.

Information is selected and organized correctly. Verbal and written reporting is undertaken when required. Communications skills are maintained in all situations.

CONDITIONS: The trainee/student must be provided with the following: WORKPLACE LOCATION EQUIPMENT - Computer - Printer - LCD Projector - Sound System TOOLS, ACCESSORIES AND SUPPLIES White Board White Board Pen and Eraser CD

TRAINING MATERIALS Learning Materials References

ASSESSMENT METHOD: Portfolio Written Test Actual Demonstration

Oral Questioning

Learning Experience

LEARNING OUTCOME # 1: COMMUNICATING INFORMATION ABOUT WORKPLACE PRODESSES Learning Activities

Special Instructions

Read Information Sheet 1.1-1a, What is Communication? Answer Self-Check 1.1-1a Compare answers with the answers key. You are required to get all answers correct. If not, read the information sheet again to answer all questions correctly.

Read Information Sheet 1.1-1b, The Communication Process Answer Self-Check 1.1-1b

Compare answers with the answers key. You are required to get all answers correct. If not, read the information sheet again to answer all questions correctly.

Read Information Sheet 1.1-1c, The Different Methods of Communication Answer Self-Check 1.1-1c Compare answers with the answers key. You are required to get all answers correct. If not, read the information sheet again to answer all questions correctly. Secure the CD from your trainer. Use the computer in viewing the video. Observe safety precautions in using the computer. Take Down notes while watching it.

View the Video Clip, Workplace Communication Skills 1.1-1d

Answer Self-Check 1.1-1d

Compare answers with the answers key. You are required to get all answers correct. If not, read the information sheet again to answer all questions correctly.

Read Information Sheet 1.1-1e, What Basic Communication Skills Do We Need in the Workplace? 10. Answer Self-Check

Compare answers with the answers key. You are required to get all answers correct. If not, read the information sheet again to answer all questions correctly.

Perform Task Sheet 1.1-1f

Use the performance Criteria Checklist to own work. Submit a copy of the output to your train Perform the task in the presence of your evaluate and recommendations.

After doing all the activities of this LO, you are now ready to go to LO # 2: Lead Workplace Discussions.

INFORMATION SHEET 1.1-1a Learning Objectives: After reading this Information Sheet, You must be able to: Define Communication;

Identify the three elements of communication.

photos

What is Communication? Communication is a word that originated from the Latin term communicare which means to share and communis which means to make common or make mutual.

Communication is a process through which a set of meaning embodied is conveyed by means a symbols (such a language) to a person I such a way that the meaning received is equivalent to those which the initiator of the message intended.

Communication is the process of passing information and understanding from one person to another. It involves (3) elements a message. Someone to send the message and someone to receive a message.

Communication is the sending and receiving of ideas, thoughts or feelings from one person to one or more persons in which a way that the sender wants him/her to understand.

Communication is a two way process for which the binding force is the feedback loop. Unless the receiver gives feedback verbal or non-verbal to the speaker, the speaker will not be able to continue the information for too long. To be effective, the message must be clearly understood by the receivers and also the receivers should be able to supply some feedback. When the feedback occurs it is known as a two-way communication and is seen as the most effective form of communication.

SELF-CHECK 1.1-1a Instructions: Below are sentences with blanks. On your answer sheets, fill each blank with the correct word. The Latin terms communicare and communis mean _______ and ________ respectively. Communication is the process of _______ information and understanding from one person to another. Communication is the ______ and ______ of ideas, thoughts or feelings from ________ person to one more persons in such a way that the person _______ it understand it in the same way the 8 wants him/her to understand. Unless the receiver gives _______verbal or non-verbal to the speaker, The speaker will not be able to continue the information for too long. To be _______ the message must be clearly understood by the receiver and also the receivers should be able to supply some feedback.

ANSWER KEY

SELF-CHECK 1.1-1a

To share To make common or mutual Passing Sending Receiving One Receiving Sender Feedback 10. Effective

INFORMATION SHEET 1.1-1b Learning Objectives: After reading this INFORMATION SHEET, YOU MUST be able to: Familiarize with the six basic components of the communication process; Determine how the six basic components contribute to successful communication; Differentiate the different types of communication channels; Identify the sources of noise in the workplace;