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PROFILE: An IT Professional with a diverse and solid background and a focus on systems stability and
performance. Enterprise level networking, hardware, services and security coupled with a lifetime of
customer service. I work well both alone and as part of a team. I love to learn, and am always seeking
knowledge and new challenges. I am known as a motivated, proactive self-starter. Enjoys complex, and
multi faceted assignments, where pulling together a collaborative pool of skills is essential. Fosters a lively
and professional work environment and values commitment to excellence, innovation, and customer
service. My greatest strength is my ability to walk into a new environment and be functional immediately.
OBJECTIVE:
To acquire a Helpdesk, Desktop, and/or Network Support role that afford me the opportunity to bring my
technical expertise, problem solving skills and willingness to learn to make an organisation successful.
ACADEMIC HISTORY:
01/08 – 02/09 M.Sc. Business Information Technology
Middlesex University, London, UK, July 2009
Dissertation: Knowledge Management
HIGHLIGHTS OF QUALIFICATIONS:
• Multilingual: Can speak English, Spanish, Urdu, Hindi, and Punjabi.
• High-energy achiever who thrives on challenges and quickly adapts to change.
• Ability to lead, communicate effectively and work co-operatively as a member of a team, or
independently as indicated.
• Strong interpersonal skills. Very strong communication skills, both written and verbal.
• Superior time management and organizational skills. Do have ITIL Experience.
• Responsible and quick learner with the ability to work well under pressure and meet
deadlines.
• Eager to take on new challenges.
• Committed to teamwork in terms of taking extra hours and covering shifts.
• Excellent customer service skills in providing end user support.
• Knowledgeable of networking theories and best practices.
• Experienced with networking hardware and configurations.
• Exceptional ability to diagnose and troubleshoot hardware/software problems.
• Experience in configuring and troubleshooting printers, scanners, biometric, and other
imaging devices;
TECHNICAL EXPERTISE:
• Operating Systems: DOS, Unix, Windows 95/ 98/ ME/ NT 4.0/ 2000/ XP/ 2003/
2008/ Vista;
• Hardware skills: Experience in PC (desktop & laptop) upgrades, configuration,
maintenance, troubleshooting, and repairs.
• Microsoft Office (Outlook, Word, Excel, Access, PowerPoint, etc.);
• Applications: Internet Explorer, Fire fox, Anti-Virus Software, Chrome, Opera,
Netscape, Outlook, Outlook Express/Windows Mail, Antivirus programs, remote
desktop tools including PC Anywhere and Radmin, imaging soft wares including
Norton Ghost, Adobe/Macromedia, VNC, Blackberry and Window Mobile devices,
ISA Server 2000, 2004, and 2006, Disaster Recovery, Remedy ticketing tool, SMS
(Systems Management Server), VMware, IBM Sametime , IIS, Firewalls, and
Exchange Server 2003 and 2007;
• Protocols: NetBEUI, TCP/IP, UDP, FTP, Apple Talk, RDP, VOIP, RIP, IGRP,
OSFP, EIGRP, IS-IS;
• Databases: SQL Server and MS Access; Active Directory Configuration;
• Web Development: FrontPage, Dream weaver, HTML/CSS, Flash. Extensive
site management experience. Some PHP, some JavaScript.
• Programming Languages: C++, Java (OOP), Python;
• Experience in basic and advanced configuration of Cisco routers and switches;
RELEVANT EXPERIENCE:
IT CERTIFICATIONS:
• MCP (Microsoft Certified Professional), NT 4.0, 2000
• MCSE (Microsoft Certified Systems Engineer), NT 4.0, 2000
• MCSE 2003, 2008 Up-to-date knowledge and hands-on
• CCNA (ICND1) Training in progress
PERSONAL DETAILS:
Nationality: Pakistani
Driving License: UK Full/Clean
Health: Excellent; non-smoker
Visa: PSW (Post Study Work permit)
Availability: Immediately