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produced and written for CCI by Dr. Will Swan and Emma Kyng
CONTENTS
Executive Summary ........................................................................................................................... 3 1. Introduction .................................................................................................................................. 4
2.1 Why do we need Benchmarking? ......................................................................................................................... 5
Appendix A - Useful Websites ......................................................................................................... 19 Appendix B - Glossary of Terms ..................................................................................................... 20 Appendix C - Abreviations ............................................................................................................... 21
Executive Summary