DEBBIE AITCHISON 70 Bartley Bull Pky, Brampton ON L6W 2J6 ▪ ( 905)-452-

7424▪
Debron7@live.ca

Skilled professional in Road Logistics Management, with extensive experience in

multiple areas including team management, operations management and budget
planning. Proven abilities in customer service and people handling skills. Extensive
knowledge of Canada Customs procedures.

KEY PROFICIENCIES ➝ Customer Service and team building

➝ Supplier Negotiation
➝ Accounts Receivable/Payable
➝ Project Implementation
➝ ISO standards
➝ Cost Reporting

CAREER HIGHLIGHTS:
• Canadian Institute of Custom House Brokers certificate obtained
• Customs Brokerage License
• Instrumental in creating the Transborder division for Kuehne + Nagel
• Set-up a “C” bond for Kuehne + Nagel with Canada Customs

PROFESSIONAL EXPERIENCE

1987-2009
KUEHNE + NAGEL INTERNATIONAL
1987-1992
Transborder Cargo Agent / Customer Service Representative
- Deconsolidate and consolidate truck freight to and from the U.S
- Dealt with customer requests and inquiries
- Break down and redistribution of non-resident accounts across Canada
- Over/shorts and damages - filed related freight claims with subcontractors
- Maintained customs clearance records for Canada Customs audits
- Accounts receivable/payable
- Dispatched pickups and deliveries
1992-1995
Transborder Operations Supervisor – Toronto
Supervised staff of 11 direct reports. Daily activities included emphasis on
customer service, accounts receivable, rate negotiation and maintenance of
customer records.
- On-site visits to customers with company sales representatives
- Assisted in monthly financial closing and GP reporting
- Reviewed and kept ageing receivables current
- Reported department KPI data to department head

1995-2009
Transborder Operations Manager – Toronto
Oversaw all daily operational matters for both office and warehouse while
managing of 12 direct reports, including hiring, training and annual
performance/salary reviews.
- Responded to customer requests/inquiries
- Developed business plans and strategies with US offices/hubs
- Conducted staff, customer and subcontractor meetings
- Participated in Toronto management review meetings
- Participated in internal and external ISO audits
- Reviewed and approved ISO working instructions and forms
- Evaluated and approved subcontractors
- Prepared month end financial closing and reporting of GP
- Created yearly budgets for the department for senior management review
- Reviewed and reported departmental stats and KPIs
- Reconciled profit share with US offices

SPECIALISED TRAINING

• Successfully completed Kaiser Management training

• Successfully completed various in-house training including Learning Network,
Dangerous Goods, and ISO.

References available on request