O' 'OO ^

a toolkit for troublemakers (UNDP edition)

O you O
OO ,OU O, U'
OOO
'O
OU O U
'' ,OU O O, O
O' 'OO ^ O ,OU
' U''
\O OO O 'N'
'O OO ' '' '^ O ^, O
\ O
\ c
' ' 1
1
'O''O U 1
'^^ 1
1 UO ^' 1
. \O ' 1'
'' O O .
.
'
U''
UO
$10,000 25,000
^^
3 6 months
^
An event coordinator,
plus 2 interns

Mardamej 2011 & 2012

UNDP Armenia hosted two Social Innovation Camps called Mar-
damej. The rst event involved an open call for ideas, while the
second focused on combating corruption in the health and edu-
cation sectors. Annas journey to the event and beyond is com-
pelling.
OpenIdeas4UA 2012
UNDP Ukraine ran its rst innovation camp in 2012 and a year
later spread the practice of co-design to municipalities at Smart-
City E-nnovation. Check out the teams tips on developing an
open government project or running municipal innovation
events.
OtvoreneIdeje 2012
UNDP Montenegro hosted an innovation camp focused on open
government. The team has since gained international recogni-
tion for its eorts in this eld.
GovCamp 2012
UNDP FYR Macedonia applied the SICamp principles to advance
the countrys anticorruption agenda. The team has since run
social innovation challenges and set up a social innovations lab.
HuRiLab 2013
UNDP Armenia again, but this time the SICamp focused on
human rights and involved teams from across the Eurasia and the
Arab world. The lab has since evolved to become an online incu-
bator.
SICamp Asia 2013
The UNDP Global Centre for Public Service Excellence (GCPSE)
sponsored the public service innovation track in a series of
SICamps across seven countries in Asia-Pacic and a regional
summit in Singapore. Here is a great take on the big picture.
Whos
done it before
in UNDP?
4
Arndt Husar 'N' 'O' O 'U' ''
OU_UOO O _O'U
Jasmina Belcovska Tasevska 'N' '`' `OO
,^'O_UOO O _
Maksym Klyuchar 'N' '
^,^',U_UOO O _',U
Marija Novkovic 'N' `OO
^,OO_UOO O _`NOO
George Hodge 'N' ^
OOO_UOO O _'U'O^OO
\O
O ' O

Risk mitigation
develop alternative entry points for your project. If your core
activities encounter blockages, you will have a portfolio of
dierent options available.
New partnerships
SICamps are agile and as such attractive to the private sector.
Try pitching the initiative to businesses; they may sponsor your
event.
Resource mobilisation
do the groundwork now for your next project. Find something
that is achieving social impact at the edge, partner with the
team, pitch to donors, and make it mainstream.
Co-creation
Solutions designed by your beneciaries, for your benecia-
ries. Develop a sense of agency among stakeholders and a
bias towards action.

'O OO ' ''
'^
O ^, O

First thing rst, get in touch with Social Innovation Camp Ltd.
the organisation behind the movement. UNDP has worked with
the SICamp team since 2011 so they will be happy to help.
They will talk you through the process as well as source a facili-
tator for your event. From the launch of the call for ideas to the
main event you will need at least three months, so start plan-
ning early.
Where to start?
7
OO O ^
'N' O O U ^U
O OU , ,OU ^ O
'O O'O, 'O O O, O O
OO
O '' UU' , U ''
'' OOU O 'O ,OU ^O
O ^O O' O OO O O OU
`,^ O O ' O ,OU O^^
^ U ,OU O 'O' O '
' '' 'O' ' O,, UO
U' O 'N' \OOOO!
' 1J,JJJ .,JJJ, 1
OO O ,OU 'U '' O O ,OU O
O O OO U OU'O O O
O '' OU O ^
,OU '' O O O' ^O OU OOO O
,OU OO O U '' O O OU'O
O '' O^O '/ '' O,
'' 'O OO' ' '' U^
O OU \OO , O U O 'O
^' `O^, O 'U' U' OU '
''
'O O' ^O OU, OU O O O O' ^O
'O^ O ,OU UO O O
,OU 'O ^' 'U' U OO O \
In-house or outsource
Open vs. specic call for ideas
Partners
Budget
Venue
Web presence
c
Do this both online and oine. Many organisations operate as if
all that is necessary for stakeholder engagement is the construc-
tion of a beautiful garden... this is nonsense. You have to nd
the communities and engage with people in terms they unders-
tand... development speak does not work.
Online, this involves delving into social media platforms and web
fora, nding communities that might be interested in what you
are trying to achieve and engaging with them in their space. If
you can contribute meaningfully to the conversation, they will
often nd their way to your garden.
It helps to imagine your initiative or event as a person/mascot -
what does she like/dislike; what are her values; what are her ambi-
tions? Engage accordingly... For example dont just talk about
your initiative, if the national football team won last night, com-
ment on that.
If you are looking for rules of thumb, 90% of your content should
be photos/graphics. It is much more shareable. If you want to
make a point, add it as a caption to an amusing/interesting
photo.
It is also useful to map and write to other organisations working in
the thematic area of your SICamp. Ask them if they will share their
email lists with you so that you can engage with their network.
Oine engagement occurs through itch workshops. These are
targeted at marginalised communities in order to bring the pers-
pectives of excluded groups into the process. This could be
based on a lack of access to public services due to location, or on
a particular prole, such a people with disabilities.
Ask stakeholders to dene problems that are meaningful to them
and to suggest solutions. Or, if your call for ideas is more specic,
ask stakeholders to suggest solutions to a pre-dened problem.
Call for ideas
9
Dont worry if you dont
receive many
submissions initially,
we received about 70%
of the applications in
the nal 48 hours
before the deadline.
Either way, you need to nd them and work with them directly. This means
getting out of the oce and around the country/region. Use UNDPs existing
networks of partners to source workshop participants. Supplement this by
advertising the workshops on your website and placing posters in the target
communities/schools/universities.
Itch workshops are highly interactive. You start by encouraging the partici-
pants to dene meaningful problems in their lives, community or society. As
the participants are writing down the problems on sticky notes, you collect
them and group thematically. You then pick the best four or ve, explain why
you think they are the best, and challenge the participants to develop a solu-
tion to whichever problem speaks to them. They will self-divide into teams.
At the end of the workshop the teams present their ideas to one another. The
event closes with the facilitator encouraging the participants to submit their
ideas to the event website or on paper to the team.
The advantage of the workshops is that there are no spectators. In addition,
the fact that each participant writes down the problems on sticky notes
prevents big characters from dominating the discussion.
During your outreach it is important to emphasise that the event is a prototy-
ping opportunity, not a funding bid. You are looking for alternative ideas and
approaches, not business-as-usual.
Also, it is useful to detail a few rules for your social media pages (perhaps in the
about us section), such as constructive comments only please. You can use
this to combat trolling and send a message to the other users concerning
our values. FYI, never delete the oending comment. Instead respond by
referring the user to the rules of the space.
10
'O''O OU, U^O O , '
O ,UO OU'O OO^', O^ U 'O,
U' O', N 'O O ^ O
,OU O' 'OO ^
' OO O O O^ , U
The applicants understanding of the social problem. U
O O OO O'^ '' U'O O ,OU
O' O'^ O U O O,
The quality of the solution. UO O OO OO
OOO O'UO OO O' O'^ \'' OOO
O'UO O O O' ^ O^ O
UU ( '' 'O O O' ) O U O O,
The sustainability of the solution. UO O OO OU'O
O'UO O ', O ,U',, O OU'O ,U
' ^ 'U O OU'O O'U
O ', UO OU U O ' O, ''
O' U O ^ OO O 'U
O U O O,
^ O OOU' O O , ^O '
' O^^ O OUO O, O
U O^ O^ O,^ O, O OU
' OO 'O, ,OU 'OO O ^ ',
O O O^O O ,, OO ^
OO O O'^ O , O O^ O'UO OO O
O' OO ' ' ,OU
^, OOU OUO O^O O
'O, \ OO , ' O' O '', OU,
O 'O O O OU O
`O ^O',, U ,OU
`OU ^, O O UOO U^O ' OO O
' O ,UO ^ O O, 'O' O
, O ' OO O O^
^'' OO' 'O, OO ' ' O O '
O^', O ' O , ,UO U '' O
'O O O ^ OO
O O O ^' UUU' ' OU ,
'' OOO, U ,OU OU'O UO ,
^ O O O O ' OO
O
UO U^O
11
`OU O O 'O , ' O ,UO N ,OU
O O ' O/^ O O , O
O^ ^ , , '' O O OO,
O'UO/O, '^^, O O ^,
O UOO O O UO, O OU ,
'' O O OO O ' O O ,OU
, O , O ' O ^ ''
`O /' OU'O O'U ^ ,OU
O ',
'OO ,OU OUO, UU' O O' O
O O ' ' , O O ' U^
O O O ^' O O 'O , O O
UU' '' , O OOO OU U O , O U
^, ^ 'O ''
'O, ^O O OU O O'O
O'UO/O, 'O ^', '' O, ,U O ,
U' UO ' O, U ' ' O^
O^
' O ^ U O, O
, O ^' ^ O U
,OU O O OU O ^, ' O

'OU
1.
'
'O O
' ^' O /
'' / OU U^
' / '' ,
O O O O O O
`O UO O
' ^^
/ O / O' ^O UU
''^ O OO
UO (O O O ' O,)
`O (O O O ' O,)
O' 'O/OOO (O O O ' O,)
\U/UU
OU O ^ , UO, U O
^, O, O^' ,U O ',
U O O O O '' O
O
O O^ ^ '' O ''
O OO, O U
`'
'O O '
'' , , O,
'' ('O O O,O)
UO,
O^^ (O)
OO ^ ( O O )
O' ^O ^ ' O//'O
'.

,UO
^O
O
'
'
1
The Event
In three minutes...
Welcome by the facilitator
and introduction to the support team
Presentation of the house rules
Idea owners pitch their projects to the participants
(two minutes each)
Breaking into teams vote with your feet
-
-
-
-
Day 1
(early evening)
This is the pen-and-paper stage; scoping the idea, thinking about
what they have got to create, how its going to work, whos going to
do what, etc.
Facilitator & mentors oat among the teams posing dicult ques-
tions and introducing new ideas. For example, the blocking button:
what would you do if your preferred solution was blocked? How
would you overcome this? Think of lots of options and incorporate
the best into your strategy.
In the afternoon, the teams begin building their prototypes
four/ve hours of build and design of the products or services, plus
some time to think about how they might sustain their projects
*
the teams pitch to the mentors in a board meeting scenario (three
minutes). Each mentor asks a question. The meeting closes with
each mentor oering a piece of heart attack advice to the team
If you plan to live stream the opening and closing sessions, make sure
you have a seprate internet connection for this purpose.
**
***
Recap and stoke by the facilitator
Teamwork *
Board meeting ** (late afternoon/early evening)
Teamwork late into the evening
-
-
-
-
Day 2
(bright and early)
Recap by the facilitator and focus the participants
on the presentations later in the afternoon
Teamwork: additional prototyping and testing, as well as pitch preparation
Dragons Den-style pitching competition: each team has
seven minutes to pitch and ve minutes for questions from the judges ***
Judges retire and assess each project
(see the criteria in the judging the submissions section above)
Award ceremony and reception
-
-
-
-
-
Day 3
(bright and early)
14
U^ O O, ,OU UO O''O
OO ', O ,OU UO O O ,OU
O^^
' ,OU O OOO O O' ^ UO O '
O, , ^, UO O^
O O,
'O ^, O, ,OU O O OO UO,
UU' O ^ O O ^O', O
^ O, '' O O O O O UO
OU'O O^' O O',
' OOU, O ^ O ' O^ O
O `OU ^, 'O O O O ^
O^^ O '
' 'O UU' O U 'U^ OU O O O O'
^O 'O^ ,OU U O ' ,O
, OU O O
O', ^O OU ^O'
^ O^O, O ,UO ^U
UO O ,U, `, O ^ '' O
O^O '' , O U O O^
'N' U ,OU ^, O O U O '
O', O O ^
'O''O U
U',
1
Be human! '^ '' OU O , O OO
OU O' OO O^ U , 'O O OU
U OO OU O O 'O O'
O.O' O O' '' O O
O OO
OU'O ,OU U ,OU O',,
O', O, O', O O U^
', ' , ,OU U ,OU ,OU OU'O O
U ,OU OO O ' O', ,OU OO
'U '^ O \ ,OU O
O O^ OU O' OO O ,
,OU ,U O '' ` OO O U
O ,U ' O^ O O O
O ,OU O O O ,OU 'O' O^
^ O ^ ^
'^ U' O O, O ^, `OU ,UO,
O . OO ^ O , OO
U , O O O OU ,OU
OO ^ O^ O 'O
O O ,OU ^O ,OU ,
^O '' O ,OU U
OU O' 'OO ^ O
'^^
1
UO ^'
1
1

'
1
1
1
1

1J
1J
1
1
1
1
J
J
J
J
J
J
J
J
J
1
1
1
1
1
J
1

1


,
Human Resources
'O (' 'O)
OOOO

'
Total Human Resources

Sta travel
'
O^^OOO
' '' O 'O ( OO)
O^^OOO '' O 'O
Total travel & Accommodation

Call for Ideas

\U (OOO , ^U' UO/'O' N)

Total Call for Ideas

Venue
' O
' UO, O, O O (O '')
Total Venue
Catering (O , )
'O, O/'
UO,
UO, 'U
UO, O
UO,
UO, 'U
UO, O, O O/'
Total Catering

Participant travel/accommodation
' '
' O^^OOO (O , O,)
Total participant travel/accommodation

External suppliers
\ (U OO O U^' O )
'OO/'^ (O )
\ U

'O,O (O 'O)
Total external suppliers

Consumables
', ', O , O
UO,
Total consumables

Total post-event project grants

Total Miscellaneous


O U (')
J
J
J
J
J
J
J
J
J
J
J
J
J
J
J
J
J
J
J
J
J
J
J
J
J
J
J
J
J
J




O'

J
J
J
J
0


J
J
J
J
0


J
J
0


J
J
0


J
J
J
J
J
J
J
0


J
J
0


J
J
J
J
J
0


J
J
0

J

J

1c
\O '
.
1'
O
1 2
'' O O
^O1 ^O2 ^O3 ^O1 ^O2 ^O3
,UO
T-2 T-1
O''O U
1
\U
UO U ('N')
'' \U ( ,UO)
.J
O^^UO
O
1 2
'' O O
^O1 ^O2 ^O3 ^O1 ^O2 ^O3
,UO
T-2 T-1
O''O U
1
OU '^
OU '
'', O '
1 \ O O
'OO' `O
OU O
'' O O'U
O O^
'' O'O/O
' '
' ^' ^^
'OO^^ ^ '
'/OO ^^
.1
O
OO ' OO
' OO
' ' OO
O'O ^
` / O'O
O O '
'.
''^


'O
\ ^^
UO
O
O O'U
`^ ^
' ^ UO
` O O
O
1 2
'' O O
^O1 ^O2 ^O3 ^O1 ^O2 ^O3
,UO
T-2 T-1
O''O U
1
..
'' O O

.
Nature of the
problem statement
OO
Theme/Sector Specic
Issue Specic
Dened question
Example
o
p
e
n
s
p
e
c
i

c
Pros Cons
'O^^OO
'O O'^ ^
O ,OU, O OO
O'UO
' O O'^
O^ O O,
'O U^O ^, O
'N' ^O
'O O'^
OUO O, O
OO O'UO
'O/O'UO ''
'O 'N' ^O
N/
'O O'^
O , ,, O
OO O'UO
'O/O'UO OU'O
^^O', O
O OO
O,/
' U O
'N' O ^,
^O
'' OO O O
U O U'
O
'O/O'UO OU'O
^^O', O
O OO
O,/
' U O
'N' O ^,
^O
.
\ ,
O 'OO
O ,
N OU^
\ O
Giulio Quaggiotto
Milica Begovic Radojevic
Maksym Klyuchar
Arndt Husar
Jasmina Belcovska Tasevska
Marija Novkovic
Glen Mehn