Company Profile

Benaka Business Consultancy

By

Benaka Business Consultancy

No. 1677, 15th Main, 35th Cross,
Banashankari 2nd Stage,
Bangalore – 560 070, India

e-mail: info@benaka.in
Contact Number: +91-96633 83550

Contact Person: Chetan

Document Purpose Company Profile

Proposed by Jatin Panjwani

Authorized by Chetan Chidananda

Version No. 1.0

Date September 21, 2009

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Table of Contents

1.0 About Us ................................................................................................................................................. 3

1.1 Our Vision ............................................................................................................................................... 3
1.2 Our Mission ............................................................................................................................................. 3
1.3 Our Values .............................................................................................................................................. 3
1.4 Our Methodology..................................................................................................................................... 4
1.5 Our Approach .......................................................................................................................................... 4
2.0 Our Services...................................................................................................................................... 6
2.1 Business Consultancy ............................................................................................................................. 6
2.1.1 Business Incubation ..................................................................................................................... 6
2.1.2 Mentorship ................................................................................................................................... 6
2.2 Technology Consultancy ......................................................................................................................... 6
2.3 Finance Consultancy............................................................................................................................... 7
2.4 Marketing Consultancy............................................................................................................................ 7
2.4.1 Brand Consultancy ....................................................................................................................... 7
2.4.2 Corporate Identity......................................................................................................................... 8
2.5 Organizational Consultancy .................................................................................................................... 9
2.6 Website Consultancy ............................................................................................................................ 10
2.6.1 Website Development ................................................................................................................ 10
2.6.2 Website redesign ....................................................................................................................... 11
2.6.3 Flash Development .................................................................................................................... 11
2.6.4 SEO Services ............................................................................................................................. 12
2.7 E-commerce Consultancy ..................................................................................................................... 12
2.7.1 E-commerce solutions................................................................................................................ 12
2.7.2 Shopping Cart Solution .............................................................................................................. 13
2.7.3 Payment Gateways .................................................................................................................... 13
2.8 Maintenance and Support ..................................................................................................................... 14
3.0 Our People ...................................................................................................................................... 15
3.1 Skill sets ................................................................................................................................................ 15
4.0 Contact Us....................................................................................................................................... 16
Liability ................................................................................................................................................ 16
Disclaimer............................................................................................................................................ 16
Data Security ....................................................................................................................................... 17

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1.0 About Us

Welcome to Benaka Business Consultancy. We are a Bangalore based business and

technology consultancy firm. We help entrepreneurs, business houses, business units of
corporate to improve their performance. Partly this is done through the identifying business
opportunities or existing business problems and partly and perhaps more importantly it is
done through helping clients formulating and implementing business decisions. We bring in
fresh ideas; apply latest management thinking while solving business problems. Our focus is
on project delivery and performance improvement.

We provide value-added solutions and facilitate a thinking to increase revenue, profitability,

productivity, reduce costs, and offer financial solutions to enhance stakeholder value. We
work together with major consultancies and research institutions to evaluate the most
effective and efficient business solutions are provided to deliver value to our esteemed
clients.

By working with our consultancy in a real business situation, you will gain the chance to
assess to the skills and knowledge of a consultant, your organization can choose to gain in
the following areas,

 Preparing a comprehensive business plan of your business

 An opportunity to gain key inputs towards strategic direction and future growth plans
 The break to identify areas of improvement when in-house time or resources are
lacking.
 A high-quality piece of research or consultancy report at the end of the consultancy
term.
 Real commercial outcomes generated from the recommendations of a research report.
 A step change in quality through contracting out with a new service level management
 An approach to risk management for some types of risks such as operation risks,
financial risks, market risk or technology risks and will be able to provide the mitigation.
 Arranging private equity, venture capital and other finances from finance houses

1.1 Our Vision

„„ We take pride in recognizing your vision to help you achieve what‟s
important to you, we intend to work fairly while doing business, be a good
place to work, and build enduring relationships because we know you value
that approach. ‟‟

1.2 Our Mission

 Partnering clients – We partner clients and help them realizing their vision
 Taking ownership – We take ownership of our business promises by doing what we
say and by saying what we do.
 Taking sensible decisions – We consider the impact of our present and future
actions by taking sensible decisions.
 Simplifying Programme – We communicate complex things in a simple, clear and
concise manner.
 Best People – We attract, develop and retain exceptional talents who have „can do‟
attitude.

1.3 Our Values

Following an extensive period of consultation, Benaka Business consultancy has identified a

set of values. These values will help us to define and develop our culture – what we do and
how we do it. Writing down the values of the consultancy, making them part of the our

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culture and demonstrating them through the organization will help us develop a shared way
of acting – not just in what we do but also how we do it. The values will become a key part
of everything that we do as an organization, from being included in staff job descriptions
and in our research work, through to our work on leadership development and performance
management.

The values have been written down in a way that is simple and memorable and are written
as doing things. The five values are:

 Customer success
 Respect for individuals
 Teamwork and contribution
 Recognition and celebration
 Ethics and Integrity

Benaka operates on a simple principle, which is followed within the group. Maintaining a
global viewpoint, we are dedicated to supplying products and services of the highest quality,
yet at a reasonable price for worldwide customer satisfaction.

1.4 Our Methodology

Benaka Business Consultancy has recognised a comprehensive collection of methodologies
for each of the services we offer. Each stage of a methodology consists of a clear set of
activities, participants, milestones, deliverables and entry or exit criteria. Each methodology
is further supplemented with a collection of templates, checklists, guidelines and
dashboards that provide a good starting point for anyone willing to learn or deploy these
methodologies.

Some of the common aspects of our delivery methodologies are:

 There is a deep emphasis on data collection and metrics analysis, which helps us
develop perform root-cause analysis and assists us in developing more effective
forecasts.
 Architecture plays a central role, especially where new products/technologies are being
deployed. This enables us to deliver a solution that is robust, adaptable and
maintainable.
 The methodology is tool-centric and best-practices driven, this feature enables us to
keep them light-weight and yet be most effective.
 End users play a key role in the requirements collection, system analysis and solution
conceptualization. This enables both functional and technical stakeholders to have
common understanding and eliminate miscommunication on the features/functions
required from the system.
 Methodology is adapted or tailored to specific client environments and can be integrated
to their existing development practices.
 Our methodology leverages on components that improve the quality, time-to-market
and cost-of-product delivery.

1.5 Our Approach

Benaka‟s development methodology provides a structured framework aimed at delivering

high quality solutions to its clients. We have developed a store of knowledge through
several development projects. We have refined our business process by following and
disseminating the best industry practices. We have absorbed best approaches to get
maximum performance and highest quality for our projects while leaving away redundant

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complexity that may affect project budget or timing. Our methodology promotes a research
backed and result-driven interactive approach and guarantees better customer service with
regards to quality, cost and customer‟s strategic goals, without compromising on any of
these factors. We at Benaka are committed to delivering maximum value to our clients
helping them succeed in a constantly changing and challenging world of business. Our
fundamental company values stem from understanding that our success is tied with success
of our clients.

The main foundations of our methodology are:

Understanding Customer Requirements

At Benaka we pay special attention to requirements definition process. This guarantees that
we deliver final results that meet clients‟ specific requirements. We use several levels of
requirements description to understand the following strategic frameworks:

 Customers Business Vision

 Customers Business Mission
 Company Product Vision
 Functional Specifications

Partnering Clients
We partner with you to help you realize your vision, thereby committed to becoming your
long-term, trusted advisor. Our priority is not only providing professional services and
solutions but becoming your preferred business and technology vendor dedicated to
meeting your needs today and support your growing business needs tomorrow.

Earn Clients Trust and Confidence

Our aim is to earn customer's trust and confidence through personal attention, passion for
what we do and commitment to long-lasting relationship. We will be transparent in our
engagement with the clients and we do not hesitate to say no if we do not know something.
We will go an extra mile to deliver you a measurable business value and help you adopt and
succeed in the digital era.

Focus on Delivery

Following extensive development phase, we move progress the projects towards testing and
sign-off phase. The project is made ready for migration from the staging environment to the
live hosting platform. Our aim in the delivery phase is to give the ownership of your
solution. Many times our corporate clients enter into an annual maintenance agreement to
update or simply keep them informed of industry changes and technological advancements
to ensure their site retains a competitive advantage.

Commitment to Quality

While retaining competitive rates we do not compromise the quality of our services. We
monitors project activities at all development phases and guarantees defect prevention,
project risk mitigation and high quality results. The quality of our people makes us stand
out. We hire and retain only the best professionals. We follow a proven methodology on
every project we undertake. We implement the best industry standards and practices
depending on project size and complexity. These standards and our experience guarantee
outstanding results and allow us to better serve clients with regards to cost, quality and
timeframes.

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2.0 Our Services

2.1 Business Consultancy

Benaka Business Consultancy would seek an opportunity to develop and present business
ideas in a realistic environment. We will help you identify your position in your business life-
cycle and counsel on a logical plan for your future growth. We aim to partner our clients and
provide a well-written business plan covering important matters that will contribute in
turning your ideas into reality. The plan would include,

 Basic business concept, income and expenses analysis.

 Defining your products and services and their competitive advantage over others.
 Identifying your target market, competitor analysis and their channels of distribution.
 Cash flows, financial analysis, operation, marketing and intellectual property aspects.

2.1.1 Business Incubation

Through our extensive period of consultation, we have recognized that budding
entrepreneurs and start-up companies who have a vision to launch new products or services
on a sustainable basis but may not have the required skill sets, experience and exposure.
Some of them will know what to do, we will help them understanding how things can be
done in a challenging time-frame thereby reducing their learning curve. We help such
individuals/organizations in the following aspects so that they are able to lead a professional
Company with a reasonable size.

Shaping the vision: We explain to these entrepreneurs the requirements and implications of
starting a borrowing Process such as seed capital or private equity. The objective of this is
to help them to foresee in advance what could be in store for them (both positive and
negative aspects) if they are willing to start or Expand the Company.

Preparing a Business Plan: Entrepreneurs or Organizations look out for a Business plans at
two stages. During starting phase / company incorporation, or when they are confident of
their capacity to lead a professional Company with a reasonable size. The business plan
consists of strategic, operational and financial plan, which will guide them step-by-step on
different aspects and at different stages of the lifecycle of the Companies.

Setting up governance and management structure: We help these Companies in setting up

required governance and management structures. Depending on the requirements of each
Company, the intensity of the support will vary – some Companies will require more
handholding than the others. The ultimate objective, however, will be to make these
Companies self-sustainable as far as management capacity is concerned.

2.1.2 Mentorship
Mentorship is for those Companies who have started their operations but are finding it
difficult to cope with the increasing complexities of managing growth and performance. This
service allows the clients to obtain advisory services of Explorer Enterprises consulting on a
continuous basis. This involves regular onsite visits by our professionals and almost
continuous contact over telephone and email.

The objective of this service is to provide professional advice to the Company on almost any
financial issue of concern. This will not only help in improved management of operations,
but also help in developing in-house capacity of the Company. With increased management
capacity and access to professional advice on a continuous basis, these Companies will be
able to take an easier route to professional management and sustainability.

2.2 Technology Consultancy

Organizations use technology to become competitive and this demands other business
owners understand the significance of technology to improve efficiency, reduce turn-around

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time and even expand operations. They will help you with a conceptual and practical
knowledge of the management of IT and change in your organization. Our focus will be on
the following,

 Technology driven aligning with business requirements to increase value to your

business.
 Analysis, design, development and use of technology within and between enterprises.
 Assessment of recent advances in technology such as IT security & risk, data
management, software design, development, business analysis and program / platform
management work.
 Research, development and in-depth understanding of the technology supporting
business. Examining current and emerging technologies to take it to the next higher
level.
 Technical delivery and service delivery aspects of enterprise applications.

2.3 Finance Consultancy

Financial Management is one of the most important aspects of businesses. Without proper
cash management, accounting and financial management in place the enterprises are
unlikely to do well. Cash flow management is essential to ensure a secure future, both for
the individual and an organization. We can work together in the following areas,

 Offer advisory services for personal, business and corporate finance including non-profit
organizations.
 Balancing risk and profitability, while attempting to maximize an entity's wealth and its
stock.
 Concerned about governance standards required to align finance function with the
business.
 Consolidations of redundant activities, process automation to achieve cost savings.
 To reduce the costs and improve the efficiency of the finance function.

2.4 Marketing Consultancy

Our achievement is based on extensive research experience in creativity designing and a
superior technical ability. We focus on our client‟s business needs and their customer
satisfaction. We always put our clients first, and believe in honesty and integrity at all costs.
Our service offerings are underpinned by experienced staff; ensuring projects are delivered
on time, quality and most importantly on budget.

There is an increase in mass customization, branding and communication in growing India.

It has created new routes to reach the customer, and also raised people‟s expectations. The
traditional “product push” is fading and „‟marketing functions‟‟ are gaining importance.
Businesses seek expertise to improve marketing techniques as they are struggling to get a
clear picture of their target customers because they exists in different forms, channels, lines
of business & countries. Our analysis can help you in the following,

 Developing effective customer-segmentation, targeting and positioning strategies

 Understanding customer needs through focused market research.
 Evaluating new markets and test different product, pricing and distribution options
 Examining your existing sales channels to improve your sales management processes
 Measuring the profitability of different customer segments to enhance your productivity.
 Help your business make critical decisions in bringing new products and services or help
you to enhance your existing product range

2.4.1 Brand Consultancy

Consumers now have more products and services to choose from than ever before and
there are more ways to investigate research, interact with, and purchase those products

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and services in the new initiative, instantaneous, international marketplace. As businesses
try to find ways to stand out this crowded and confusing global marketplace, the tools and
processes of Brand, and Branding are essential in order to convey the unique value, benefit,
and relevance of your products and services to customers.

Brand:

Brand is the core essence and value offered by your product or service to your customers.
Brand is more than any specific feature or benefit. Brand is about your promise to your
customers. Most importantly, Brand is about the way people experience your product or
service and their emotional connection to it.

Branding:

Branding is the entire process involved in creating and embodying your brand visually,
verbally, and experientially across all touch points of interaction with the consumer. It can
encompass design in all media, ranging from traditional (print, radio and TV) to online
(Internet) and physical space (retail). Branding aims to establish your product with a
significant and differentiated presence in the market that attracts, creates, and retains loyal
customers.

Branding is the process discovering your company identity. It involved working to

understand, appreciate, acknowledge and use intuition to uncover your brand essence and
brand values and how they could potentially evolve not just as the visual and verbal
expression of your brand, but as an emotional experience for your prospective customers.

Benaka engages with you in a process of collaboration and co-creation of reliable brands.
We will help you to crystallize your thought process so that it shapes itself as a brand. We
take time to get to know you, your organization, and your product or service through
meetings, visits, and information sharing. Ideas emerge from these exchanges. We are
looking to find the authentic core of your brand, its essence. We then create strategically
guided visual and verbal design solutions that communicate your unique brand value to
current and potential customers in an emotionally relevant way, using words, images,
colours, symbols, principles of design. These different elements are refined and focused
until the right brand expression is manifested.

2.4.2 Corporate Identity

Professionally made and successful corporate identity design and corporate identity logo
design contributes apparently to the success of the enterprise. It gives your company and
your brand name immediate credibility and lasting recognition.

Our professionals in graphic design are experienced to provide you with fresh and creative
ideas for your logo and give it a distinctive and eye-catching look. If you already have a
logo, we can advance it into web formats making use of latest graphics programs. We have
experience developing logos for various business needs, from visiting cards to business
websites.

Our customer-oriented logo design process is specially tailored to meet our clients' specific
needs and requirements. Our team of designers helps you to develop the image which you
will be proud of. When our client's present us with a design or branding challenge, we take
an empathetic approach: we listen, understand and communicate ideas effectively,
transforming their vision into tangible workable solutions. Branding is about creating
identities for products and services in order to differentiate one from the competitors.

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If you have an idea and would like to develop it further or you simply want to indulge
yourself and start with a blank canvass, we can help you!

Benaka – Design Process Flow

A well planned corporate branding strategy can leverage the awareness of a corporate by a
great extent. However, corporate branding is often mistaken as mere change in design,
logo, slogan, or marketing materials for a company. In fact, corporate branding is a
complete rejuvenation of an organization, helping it to face the market with a reenergized
identity.

Benaka Business Consultancy in India helps organizations around the world with effectual
corporate identity design strategies. We employ a rapidly tested methodology that is
similar to that of product development and add to the necessary tools to help the
organization benefit from a strong and well-managed corporate branding strategy.

Since our inception we have been actively offering successful corporate identity logo
design services that have added significant value to our global clients in terms of helping
the entire organization implement their long-term objective and create inimitable positions
in the market among its competitors. In short, we, with our corporate identity design
strategies can enable an organization further leverage its assets, thereby helping it achieve
the desired branding excellence.

If you have an idea and would like to develop it further or you simply want to indulge
yourself and start with a blank canvass, we can help you!

2.5 Organizational Consultancy

Engaging people in line of organization vision, mission and its strategic growth plans is an
important task. Setting strategies, processes and technology alone may not deliver results.
It takes people to accept, understand, drive, and sustain the change to realize tangible
impact. Getting the best out of each others, at different levels and managing effective
change leadership leads to human competitive advantage. Some of our focus areas are,

 Identifying right people with right attitudes and skill sets in the right roles.
 Helping management to recognize, understand and manage their people issues.

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 Performance appraisal and capability assessment to execute the business strategy
 Creating a right culture, structure and motivation for its competitive advantage
 People involvement and enabling them to drive sustainable business change
 Initiating benchmarking exercise for the people efficiency and effectiveness.

2.6 Website Consultancy

We help you create your own unique presence on the World Wide Web. Using solid Web
Development principles and the latest technology, we‟ll help you to demonstrate your
services and express your business to the rest of the world.

As the primary interface between yourself and the online community, your website needs to
make that all important „first impression‟. It‟s up to you to decide what you‟d like it to say,
we‟ll handle the rest. If you‟re in the market for a complete large-scale E-Commerce
solution or just an online presence, we know of an ideal solution that meets your objectives.
Please find below our web development process,

BENAKA – Development Process Workflow

All of our strategies are structured to be completely scalable, allowing you to choose the
level of Web Development that your business and your budget are most comfortable with.

2.6.1 Website Development

Our Web Development strategies ensure a healthy combination of market research,
choosing best practices and technical excellence. Ensuring your website not only supports
your immediate goals, but continues to adapt and thrive in your market space, with a little
help from our maintenance programs.

Our studied and structured approach to Web Development has additional benefits. We
assure you of a robust solution that is never over-engineered. In our experience, overly
engineered solutions are costly and more importantly inefficient, incurring increase
maintenance costs your online business doesn‟t need.

This is why we take great pride in on our ability to accurately assess and match your
business requirements to the perfect Web Development technology which is available now.

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Making the most of your budget and meeting your online aspirations at the same time.
Please let us know what your business is about? What are your online aspirations?

2.6.2 Website redesign

Someone rightly said “The only constant thing in life is "Change"". Same is the case with
your website every time a user logs on he expects to see something new, we at Benaka
Business Consultancy understand the changing expectations, make it a point to change
things for better, making things look fresher ensuring professional and elegant outlook. We
do this by cascading style sheets (CSS), flash strips, and templates. Technically, Website
makeover can be addressed as a renovation, an opportunity to focus on what is best in it
and changing to excellent and concentrating on things that need an improvement, according
to the user requirements.

The idea of RE-DESIGNING originates from the fact that every time people come to a
website in search of something they are looking forward to new, different and catchy look.
Re-designing is different from make-over. Make-over is simply refining the old but re-
designing is the act of creating a design out of scratch. We aim to completely re-define the
entire concept and create design so well sorted out that it hardly needs any more
improvement.

The ideology is “Perfection is not a small thing, small things make perfection‟‟ and
“Perfection is difficult to improve”.

2.6.3 Flash Development

Flash Development is a multimedia authoring program which is commonly used to create

interactive and animation; it is most often found in advertisements, web-page components,
and to integrate video into web pages but more recently, to develop rich internet
applications. It is a powerful and flexible technology, one of the latest incorporations in web
design that helps designers create an impact on the mind of a visitor. Use of flash makes
websites more interactive and visitor friendly.

Over the last decade Flash has proved to be one of the most fashionable and popular web
design technologies. It enables developers and customers to enjoy the complete freedom of
creation, creates a favorable impact on visitors and enhances your message.

Flash animations are quick to download, of high quality and are browser independent.
Animations also scale to fit the browser window. Flash elements can include simple text or
button animations, scrolling text, slide show pictures and even flash movies, complete with
sound. Our customers recognize us for their experience in creating quality interactive
websites that work. What differentiates Benaka from other offshore solution providers is
that we create unique and innovative designs and ideas to produce eye-catching graphic
designs and dynamic Flash programming and action scripting.

If you have a product or company that you want to demonstrate a Flash presentation is an
effective way to fulfil it. With experts in this field you will use the true power of Flash
reinforcing the impression that your site creates. Whatever solutions you choose a flash
introduction, a web presentation or flash multimedia it will add attractiveness and dynamics
to your project.

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2.6.4 SEO Services
Search engine optimization or SEO is the process of attaining top positions in search
engines by using various activities. In this method, changes have been done in a site‟s
coding to make it more search engine friendly and accessible for online visitors. Search
engine optimization is an advanced approach for online companies to reach out to a wide
customer base without incurring much. Getting an affordable search engine optimization
services from search engine optimization firm help online ventures to get a compatible
methodology to drive traffic and increases the visibility of a website as well.

SEO is the process of choosing the right keywords

or set of key phrases in relation to a website specialty in order to drive genuine traffic
towards a website. The selection of keywords is mainly based on clear understanding of
search engine algorithms, norms, policies and guidelines along with realizing the interests of
a business identity.

2.7 E-commerce Consultancy

In today´s world of information technology, e-commerce has become one of the most cost-
effective ways of doing business. It enables the businesses to reduce its distribution costs
and other overheads and earns additional profits apart from delivering enhanced services to
customers.

You can turn your company website into an efficient E-commerce solution, complete with
shopping cart and payment verification functionality. On the Web, E-commerce websites are
used to sell goods to online users. By transforming your website into an online shopping
destination, you‟ll expose your products and services to the world‟s largest shopping
community.

2.7.1 E-commerce solutions

Through our unique customer focused approach, we can help you with the creation and
maintenance of E-commerce solutions, built to your personal requirements. We‟ve helped
many companies transform their ordinary website visitors into loyal online buyers. Even if
you don´t have an existing business, we have the ability and the foresight to plan one for
you. Benaka provides a full design service for E-commerce solutions; payment gateway
and E-commerce shopping cart websites which helps to expand your business online
and to work on all the latest technologies.

Some of the benefits our clients enjoy include:

 Lower transactional costs through process automation

 Increased profits through lower overheads

 Increased sales through greater exposure of your products

 Higher user loyalty through ease of use and technical stability

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 Complete information control through an integrated back-end

 Automatically handle your orders and provides feedback

 Follow up on new prospects using our auto responders, and
 Track affiliates

State of art customized e-commerce solutions that we develop can be completely integrated
with the website management system to give the owner the ability to manage the entire lot
of pages. Every website is planned carefully against the backdrop of in-depth market
research. We create the best possible shopping experience to suit your target clients, while
strictly adhering to your budget policy.

2.7.2 Shopping Cart Solution

Shopping cart forms an integral part of e-commerce, and the most difficult of it. Whether
you are a small business owner with a limited number of customers or a worldwide
business, you simply can't get rid of a shopping cart. In the past, customer orders, sales,
inventory tracking, etc, were manually maintained, and owners had no problems because
online marketing demands were low. However, the last couple of years have seen a
considerable rise in e-commerce as a result of which owners just can't do away with
automation.

Let’s go through a quick summary of a shopping spree through a website.

Our industry experience has given us deep insights into the e-commerce industry that forms
the basis of our advanced shopping cart solutions. Simply put, using our solutions website
owners can easily put their business on the web and immediately start taking orders quickly
and cost effectively. High quality shopping cart solutions that we develop are interoperable
and can be easily integrated into the website management system in a time and cost that
are fractions to that compared to readymade solutions.

2.7.3 Payment Gateways

Electronic payment gateway service is an important feature that a e-commerce website

needs. Payment gateway allows a website to accept real time payments from customers
from any part of the world. The growing importance of e-commerce has made it really
important for website owners to devise a payment service that is secured and quick.

One of our specializations is effective payment gateway solutions that provide our clients as
well as its customers with an array of secured payment options. We offer customized
payment gateway solutions to suit individual client requirements with a number of options
which include a wide acceptance of credit cards.

Some of the specific features of our payment gateway solutions include:

 Online transaction fraud detection

 Online transaction risk mitigation
 Customizable web based interfaces
 Support for all VISA/MasterCard transactions
 Integration of the total payment process
 Generate benefit statements, and
 Unique algorithm to ensure fool proof security

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2.8 Maintenance and Support

Web applications and websites require maintenance and support as your needs change and
grow. Benaka provides maintenance and support services freeing you from maintaining
expensive in-house support staff. We partner with our clients to help their online business
running smoothly and error-free.

Benaka provides a comprehensive set of monthly and annual maintenance and support
services depending on your business needs:

 On-going Support (bug fixing, problems analysis and resolution, on-call support)
 Adaptive Enhancements (modifications to support business or technical
requirements' changes)
 Perfective Upgrades (new functionality/features)
 Technical Improvement (optimization restructuring/rewriting)

For each project undertaken by Benaka we provide a free warrantee period to ensure stable
and uninterrupted work of your system. Please contact us for maintenance rates and
details.

Website Maintenance activities

 Manage and continually update the structure and content of your website
 Create configurable access restrictions so content managers can be assigned
roles and permissions for editing and making changes on a website
 Publish multiple formats on a website such as HTML or Microsoft word or PDF files
 Publish news feeds, streaming video/audio, press releases and site update
information;
 Attaching a file, reviewing the content, updating new image, to the Website and
overall manage the way advertising is displayed.
 Correcting Dead/Broken Links, fixing broken links, addition of links
 Modifying or deleting a page, maintenance of the archives, performance testing
of the website
 Tracking of maintenance activities, archive of all the previous version of the web
pages

For each project undertaken by Benaka we provide a free warrantee period to ensure stable
and uninterrupted work of your system. Please feel free to call us today at: +91-96633
83550 or email at: info@benaka.in to get started!

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3.0 Our People

The "Joy" of delivering excellent work is reflected in the physical environment we operate in.
People at BENAKA are innovative, smart, hardworking, dedicated and from culturally diverse
backgrounds. Managing Consultant and his team comprises of qualified engineers and
management graduates who have worked in reputed companies both in India and abroad.
What makes us stand out from our competitors is – our personal attention and friendly
service.

Our talented resources and their vast experiences enhance the quality of our environment
and make it a great place to work. The work environment is fast-paced and positive and we
work as a team. The attitude is assertive yet polite, and we believe excellence is a way of
life. We are focused on delivering the highest quality service to our customers like you. We
promote open communication at all levels and appreciate honest feedback from our
esteemed clients. We have worked with many organizations to implement not only cost-
effective, but also visually attractive web solutions.

Our Continuing Commitment - As a valued client you will receive our highest level of
attention and project delivery on time. We view our relationship as a long-term commitment
and do not approach this engagement with a single project orientation; we aspire to be your
trusted advisors. We will continue to monitor our service delivery and ensure that the
services we bring are of the highest value.

3.1 Skill sets

Programming Languages/Technologies Internet/Intranet development

- Microsoft .NET (ASP.NET, - HTML/DHTML, XHTML

C#, VB .NET) - VB Script -
- J2EE (JSP, Java Servlets) Dreamweaver -
- J2ME ASP, ASP.NET -
- PHP XML/XSLT
- AJAX - Home site
- JavaScript - OLE, ActiveX
- VBScript - TCP/IP, HTTP/FTP, SMTP, POP3, IMAP -
- C/C++ Photoshop -
- Flash (Action script) CorelDraw

Web & Application Servers Databases

- BEA Web Logic - MS SQL

- JBOSS - My SQL
- Tomcat - Oracle
- Microsoft IIS - Postgre SQL
- Apache - MS Access
- MS Exchange Server - IBM DB2
- SharePoint Server

Operating Systems Network and Systems

- Windows 9x/ - Windows NT/2000/03/07 - (IP Security,

Windows 2000/NT/XP Terminal Services, remote access), SMS,
- Linux Microsoft Exchange, Microsoft SQL Server.
Security audits

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4.0 Contact Us

Thank you for your interest in Benaka and our services. Please e-mail us at
info@benaka.in and we will get back to you promptly regarding your request.

How to Start

Please submit your project request (RFI/RFQ/RFP) using contact forms or e-mail us at
info@benaka.in We can sign a Non-Disclosure Agreement (NDA) before sharing any
business sensitive information.

Analysis: Benaka consultant will contact you to clarify your project requirements.
We involve subject matter experts during this stage to elaborate and propose the
optimal technical and business solution.

Proposal: Having clarified the requirements we will provide our free non-binding bid or
proposal for your review. We will be glad to provide any clarifications required and adjust
the proposal through negotiation process.

Liability

By accessing any part or full of the Website, you shall be deemed to have read and
understood the legal disclaimer in full. This Website contains a large amount of information
and we have tried to disseminate our offerings in an accurate, clear and a concise manner
as possible. We accept no liability to you if it is not, and, it is your responsibility to check
out the accuracy of the information. These Terms shall be governed by and construed in
accordance to Indian business law. Disputes arising in connection with these terms shall be
subject to the jurisdiction of the Bangalore courts only.

Disclaimer

Your access to and use of this site is subject to the following terms and conditions and all
applicable laws. By accessing and using this site, you accept the following terms and
conditions, without limitation or qualification. Unless otherwise stated, the contents of this
site including, but not limited to, the text and images contained herein and their
arrangement are the property of Universal Consulting. All trademarks used or referred to in
this website are the property of their respective proprietor.

The information contained herein is strictly confidential and meant solely for the selected
recipient and may not be altered in any way, copied, stored, transmitted, or distributed, in
part or in whole, to any other person or to the media or reproduced in any form, without
prior written consent of Benaka Business Consultancy (herein referred as BBC). The work
contents are solely for informational purpose only and we will not be in a position to assist
the prospective clients in taking decision.

While due care has been taken in preparing this contents, BBC will accept no liabilities for
any loss or damage of any kind arising out of any inaccurate, delayed or incomplete
information nor for any actions taken in reliance thereon. This is not intended for
distribution to, or use by, any person or entity who is a citizen or resident of or located in
any locality, state, country or other jurisdiction, where such distribution, publication,

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availability or use would be contrary to law, regulation or which would subject BBC and
affiliates to any registration or licensing requirement within such jurisdiction.

Data Security

Your information is collected in two ways: (1) directly for example, when you provide
information to our strategic partners or alliances (2) indirectly for example, through our
website and through internet access logs. The data that we collect may be transferred and
used within our organization. We will not sell individual information and will share it only
with our business advisors or strategic alliances and it is completely up to you whether or
not you want us to provide it. We do not seek to collect sensitive personal data through this
site. We take appropriate steps to maintain the security of your data within our
organisation. However you would probably know that the open nature of the Internet is
such that data may flow over networks without security measures and may be accessed and
used by people other than those for whom the data is intended. Overall we consider
maintaining your privacy and creating a valuable resource for you to use.

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