HP PSC 1200, 1310, 1340, and 1350 All-inOne Printer Series - Blinking Lights

Blinking Lights
The following sections describe all combinations of blinking (flashing) lights displayed on the product control panel, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue. NOTE: An E might also appear in the Copies display. This is an additional indication that there is an issue with the product that needs to be resolved. The presence of an E , however, does not affect the meaning of the blinking lights, and can be disregarded for troubleshooting purposes. Figure 1: HP PSC 1200, 1310, 1340, and 1350 control panel with the lights indicated

1 - On/Resume light 2 - Check Paper light 3 - Check Print Cartridge light 4 - Copies display (where an 'E' might display) 5 - Black Start Copy light 6 - Color Start Copy light NOTE: There might be more than one solution for some blinking lights patterns. After you find the pattern that matches your blinking lights pattern, try each solution in the order presented until you resolve the issue.

Issue: All the lights are off

In this normal condition , the following blinking lights pattern displays on the control panel:

On/Resume light : Off Check Paper light : Off Check Print Cartridge light : Off Black Start Copy light : Off Color Start Copy light : Off

Figure 2: All the lights are off

Cause The product is off.

Solutions
Solution one: Turn on the All-in-One Press the On/Resume button ( ) to turn on the product. If the product does not turn on, continue to the next solution. Solution two: Make sure that the All-in-One is plugged in Follow these steps to make sure that the product power cord is connected to the product and the electrical outlet. 1. Check the rear of the product to make sure that the cord from the power adapter is securely connected to the product. 2. Check the power adapter to make sure that the power cord is securely plugged into it. 3. Check the electrical outlet to make sure that the power cord is securely plugged into it. Figure 3: Check the electrical connections

4. Press the On/Resume button ( ) to turn on the product. 5. If the product does not turn on, follow the same steps and try a different wall outlet.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution three: Press the On/Resume button more slowly The product might not respond if you press the On/Resume button ( ) too quickly. Press the On/Resume button ( ) once slowly to turn on the product. NOTE: It might take a few minutes for the product to turn on. If you press the On/Resume button ( ) again during this time, you might turn the product off.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution four: Reset the power module, and then test the power Follow these steps to reset the power module on the power cord, and then test the power on the product.
Step one: Reset the power module

The power module has a safety feature that protects the product during a power surge. If you experienced a recent power surge, the power module might need to be reset. Use the following steps to reset the power module. 1. Disconnect the power supply from the rear of the product. Figure 4: Disconnect the power cord

2. Unplug the power cord from the electrical outlet, power strip, or surge protector. 3. If the product uses a power module with a detachable power cord, disconnect the cord from the power module. 4. Wait 15 seconds. 5. Reconnect the power cord to the power module. 6. Plug the power cord back into a wall outlet. Do not use a power strip or surge protector . 7. Check to see if the power module has an LED. o If the power module does not have an LED, continue to the next step. o If the power module has an LED, check to see if the LED lights up. If the LED does not light up, contact HP to replace the power module. To buy a compatible power module, right-click the following link, How to Buy HP , and then click Open in New Window . If the LED lights up, continue to the next step.
Step two: Test the power on the All-in-One

Follow these steps to test the power on the product. 1. Reconnect the power supply to the rear of the product. 2. Press and then quickly release the On/Resume button ( ) to start a power on/off cycle. Do not hold the button down. Figure 5: Press and then quickly release the On/Resume button

If you press and hold the On/Resume button too long, the product might turn on and then off without restarting. If this happens, press and quickly release the On/Resume button ( ) again.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution five: Test the power with a compatible power cord from a different All-in-One

If you have another available power cord that is compatible with the product, use the alternate cord to test the power. 1. Press the On/Resume button ( ) to turn off the product. 2. Disconnect the power cord from the rear of the product. Figure 6: Disconnect the power cord

3. 4. 5. 6.

Unplug the power cord from the wall outlet. Connect the alternate power cord to the rear of the product. Plug the alternate power cord into the wall outlet. Press the On/Resume button ( ) to turn on the product. If the product turns on with the alternate power cord, the original power cord caused the issue. Contact HP to replace the power cord. Right-click the following link, How to Buy HP , to buy a compatible power cord. If the product does not turn on with the alternate power cord, continue to the next solution.

Solution six: Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The On/Resume, Black Start Copy, and Color Start Copy lights are on
In this normal condition , the following blinking lights pattern displays on the control panel:

On/Resume light : On Check Paper light : Off Check Print Cartridge light : Off Black Start Copy light : On Color Start Copy light : On

Figure 7: The On/Resume, Black Start Copy, and Color Start Copy lights are on

Cause The product is on and ready.

Solutions
Copy, Scan, or Print Press the appropriate button(s) on the product to perform the intended task.

If the product operates normally , allow the product to complete the job. If after trying the task, a blinking light or combination of blinking lights displays on the product control panel , find the pattern you are experiencing in this document, and then follow the steps to resolve the issue.

Issue: The On/Resume light blinks

In this normal condition , the following blinking lights pattern displays on the control panel:

On/Resume light : Blinking Check Paper light : Off Check Print Cartridge light : Off Black Start Copy light : On Color Start Copy light : On

Figure 8: The On/Resume light is blinking

Cause The product is busy copying, scanning, printing, or performing a photo or maintenance job, such as alignment.

Solutions
Solution one: Wait for the All-in-One to complete the job The product is processing a copying, scanning, printing, or photo or maintenance job.

If the product completes the job normally , there is no need to continue troubleshooting. If the product is unresponsive for more than 60 seconds, continue to the next solution.

Solution two: Cancel and then retry the task Follow these steps to cancel and then retry the current task. 1. Press the Cancel button ( ) on the control panel.

2. If you cannot cancel the task, press and hold the On/Resume button ( ) for three seconds to turn off the product. o If the product successfully turns off , press the On/Resume button ( ) to turn on the product, and then press the appropriate button(s) on the product again to perform the intended task. o If the product does not turn off , continue to the next solution. Solution three: Perform a partial reset A partial reset returns the user settings to their factory defaults. On some models, the language and country/region settings also reset. Follow these steps to perform a partial reset of the product. 1. With the power on, disconnect the power cord from the rear of the product. Figure 9: Disconnect the power cord

2. Wait 15 seconds. 3. Reconnect the power cord to the rear of the product. 4. When the lights begin to blink, press and hold both the On/Resume button ( ) and the Paper Size button at the same time. 5. When only the On/Resume button ( ) is blinking, release both buttons. 6. Wait until the On/Resume button ( ) is steady. The reset is now complete. 7. Try the intended task again.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution four: Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The On/Resume and Black Start Copy lights blink

In this normal condition , the following blinking lights pattern displays on the control panel:

On/Resume light : Blinking Check Paper light : Off Check Print Cartridge light : Off Black Start Copy light : Blinking Color Start Copy light : On

Figure 10: The On/Resume and Black Start Copy lights are blinking

Cause The product is busy processing a black-and-white print job.

Solutions
Solution one: Wait for the All-in-One to complete the job Allow the product to complete the job.

If the product completes the job normally , there is no need to continue troubleshooting. If the product is unresponsive for more than 60 seconds, continue to the next solution.

Solution two: Cancel and then retry the task Follow these steps to cancel and then retry the current task. 1. Press the Cancel button ( ) on the control panel. 2. If you cannot cancel the task, press and hold the On/Resume button ( ) for three seconds to turn off the product. o If the product successfully turns off , press the On/Resume button ( ) to turn on the product, and then press the appropriate button(s) on the product again to perform the intended task. o If the product does not turn off , continue to the next solution. Solution three: Perform a partial reset A partial reset returns the user settings to their factory defaults. On some models, the language and country/region settings also reset. Follow these steps to perform a partial reset of the product. 1. With the power on, disconnect the power cord from the rear of the product. Figure 11: Disconnect the power cord

2. Wait 15 seconds. 3. Reconnect the power cord to the rear of the product. 4. When the lights begin to blink, press and hold both the On/Resume button ( ) and the Paper Size button at the same time. 5. When only the On/Resume button ( ) is blinking, release both buttons. 6. Wait until the On/Resume button ( ) is steady. The reset is now complete. 7. Try the intended task again.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution four: Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The On/Resume and Color Start Copy lights blink

In this normal condition , the following blinking lights pattern displays on the control panel:

On/Resume light : Blinking Check Paper light : Off Check Print Cartridge light : Off Black Start Copy light : On Color Start Copy light : Blinking

Figure 12: The On/Resume and Color Start Copy lights are blinking

Cause The product is busy processing a color print job.

Solutions
Solution one: Wait for the All-in-One to complete the job Allow the product to complete the job.

If the product completes the job normally , there is no need to continue troubleshooting. If the product is unresponsive for more than 60 seconds, continue to the next solution.

Solution two: Cancel and then retry the task Follow these steps to cancel and then retry the current task. 1. Press the Cancel button ( ) on the control panel. 2. If you cannot cancel the task, press and hold the On/Resume button ( ) for three seconds to turn off the product. o If the product successfully turns off , press the On/Resume button ( ) to turn on the product, and then press the appropriate button(s) on the product again to perform the intended task. o If the product does not turn off , continue to the next solution.

Solution three: Perform a partial reset A partial reset returns the user settings to their factory defaults. On some models, the language and country/region settings also reset. Follow these steps to perform a partial reset of the product. 1. With the power on, disconnect the power cord from the rear of the product. Figure 13: Disconnect the power cord

2. Wait 15 seconds. 3. Reconnect the power cord to the rear of the product. 4. When the lights begin to blink, press and hold both the On/Resume button ( ) and the Paper Size button at the same time. 5. When only the On/Resume button ( ) is blinking, release both buttons. 6. Wait until the On/Resume button ( ) is steady. The reset is now complete. 7. Try the intended task again.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution four: Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The On/Resume light blinks for 3 seconds and then remains on, and the Black Start Copy and Color Start Copy lights blink
In this normal condition , the On/Resume light ( ) blinks faster for three seconds and then stays on. The following blinking lights pattern displays on the control panel:

On/Resume light : Blinks fast for 3 seconds and then stays on Check Paper light : Off Check Print Cartridge light : Off Black Start Copy light : Blinking Color Start Copy light : Blinking

Figure 14: The On/Resume light blinks fast for 3 seconds, and then remains on, and the Black Start Copy and Color Start Copy lights blink

Cause The product is busy doing another task.

Solutions
Solution one: Wait for the All-in-One to complete the job Allow the product to complete the current job.

If the product completes the job normally , there is no need to continue troubleshooting. If the product is unresponsive for more than 60 seconds, continue to the next solution.

Solution two: Cancel and then retry the task Follow these steps to cancel and then retry the current task. 1. Press the Cancel button ( ) on the control panel. 2. If you cannot cancel the task, press and hold the On/Resume button ( ) for three seconds to turn off the product. o If the product successfully turns off , press the On/Resume button ( ) to turn on the product, and then press the appropriate button(s) on the product again to perform the intended task. o If the product does not turn off , continue to the next solution. Solution three: Perform a partial reset A partial reset returns the user settings to their factory defaults. On some models, the language and country/region settings also reset. Follow these steps to perform a partial reset of the product. 1. With the power on, disconnect the power cord from the rear of the product. Figure 15: Disconnect the power cord

2. Wait 15 seconds. 3. Reconnect the power cord to the rear of the product. 4. When the lights begin to blink, press and hold both the On/Resume button ( ) and the Paper Size button at the same time. 5. When only the On/Resume button ( ) is blinking, release both buttons. 6. Wait until the On/Resume button ( ) is steady. The reset is now complete. 7. Try the intended task again.

If these steps resolved the issue , you do not need to continue troubleshooting.

If the issue persists , continue to the next solution.

Solution four: Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The On/Resume light blinks rapidly for 20 seconds, and then remains on
In this error condition , the following blinking lights pattern displays on the control panel:

On/Resume light : Blinks rapidly for 20 seconds, and then stays on Check Paper light : Off Check Print Cartridge light : Off Black Start Copy light : Off Color Start Copy light : Off

Figure 16: The On/Resume light blinks fast for 20 seconds, and then remains on

Cause The product is trying to process a task and there is a communication problem with the computer.

Solutions
Solution one: Make sure that your computer is on Follow these steps to make sure that your computer is turned on. 1. If the computer is turned off, press the Power button on the computer to turn it on. 2. Try the intended task again.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution two: Check the connection between the All-in-One and the computer Follow these steps to make sure that the USB cable is securely connected to the product and the computer.
Step one: Disconnect and then reconnect the USB cable

1. Disconnect the USB cable from the rear of the product. CAUTION: Do not disconnect the power cord during this step. Figure 17: Disconnect the USB cable from the rear of the product

2. 3. 4. 5.

Disconnect the USB cable from the rear of the computer. Wait five seconds. Securely reconnect the USB cable to the rear of the computer. Securely reconnect the USB cable to the rear of the product. Figure 18: Secure the USB cable

NOTE: Make sure that the USB cable is connected correctly. The icon on the USB cable ( ) generally faces up when the cable is connected correctly.
Step two: Test the connection

Press the appropriate button(s) on the product again to perform the intended task.

If the product operates normally , there is no need to continue troubleshooting. If the lights on the control panel still blink , continue to the next step.

Step three: Replace the USB cable

1. Securely connect an alternate USB cable to the rear of the product. 2. Securely connect the alternate USB cable to the computer. NOTE: HP supports USB cables less than 3 meters (9 feet 10 inches) in length.
Step four: Print a self-test report

Follow these steps to print a self-test report. 1. Load plain, white paper into the paper tray. 2. Press and hold the Cancel button ( ), and then press the Start Copy Color button. The product prints a self-test report.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution three: Install the HP software

You must download and then install the HP product software in order for your computer to detect the product.
Step one: Download and then install the HP software

1. Turn on the printer. 2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected. 3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers . 4. Make sure that your operating system is selected, and then click Next . 5. Scroll down the page, and then click Driver . 6. Click Download , and then follow the on-screen instructions to save the software to your computer. 7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
Step two: Try the task again

Press the appropriate button(s) on the product control panel to try the intended task again.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution four: Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Check Paper light blinks

In this error condition , the following blinking lights pattern displays on the control panel:

On/Resume light : On Check Paper light : Blinking Check Print Cartridge light : Off Black Start Copy light : On Color Start Copy light : On

Figure 19: The Check Paper light is blinking

Cause

The paper tray is closed, or a problem exists with the paper, carriage, or paper feed rollers.

Solutions
Solution one: Open the paper tray Follow these steps to open the paper tray. 1. Place your index finger in the finger slot on the paper tray at the front of the product. 2. Gently lower the tray until it is horizontal and stops. Figure 20: Lower the paper tray

You might have to press the On/Resume button ( ) again to resume the task.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution two: Load paper Follow these steps to load letter or A4 paper into the product. 1. Lower the paper tray, and if necessary, slide the paper width guide to its outermost position. 2. Fold out the paper tray extender to catch paper as it exits the device. NOTE: For best results when loading legal-size paper, fold in the paper tray extender before loading the paper to avoid a paper jam. Figure 21: Slide out the paper width guide and fold out the paper tray extender

3. Tap the stack on a flat surface to align the edges of the paper. 4. Make sure that the paper is free of rips, dust, wrinkles, and curled or bent edges, and that all the paper in the stack is the same size and type. 5. Insert the paper into the paper tray print side down until it stops. To avoid bending the paper, make sure that you do not push the paper in too far, or push too hard. If you are using letterhead, insert the top of the page first. Do not use too much paper. Make sure that the stack of paper is no higher than the top of the paper width guide.

NOTE: Forcing the paper too far into the product might cause multiple sheets of paper to be fed through the print mechanism, or cause a paper jam. Figure 22: Load paper into the product

6. Slide the paper width guide inward until it stops at the edge of the paper. Figure 23: Slide the paper width guide in against the edge of the paper

7. Press the On/Resume button ( ) to continue the task.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution three: Match the paper to the paper settings Follow these steps to make sure that the paper loaded into the product matches the paper size and type settings in the print driver. 1. Check the paper loaded in the paper tray, and then make a note of the paper size and type. 2. In the program being printed from, click File , click Print , click Properties , and then click the Paper/Quality tab. 3. Compare the paper size and type settings on the Paper/Quality tab to the paper loaded in the paper tray. o If the settings in the Paper/Quality tab are incorrect, change the settings to match the paper loaded in the paper tray. o If the settings in the Paper/Quality tab are correct, load the size and type of paper specified by the settings into the paper tray. 4. Press the On/Resume button ( ) to clear the error, and then try the intended task again.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution four: Clear any jammed paper Follow these steps to clear a paper jam from the product.
Experiencing frequent or recurring paper jams?

The following recommendations can help prevent recurring paper jams in your HP product.

Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides. Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray. CAUTION: Do not force the paper to move too far forward in the tray.

Do not overload the tray with paper. Only add paper to the tray when the product is not printing. Make sure the HP product supports the paper type. See the documentation that came with the HP product for more information. Do not print on paper with paper clips or staples attached. Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat. Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper. Do not use paper that is too thin, too thick, or too glossy for the product.

Paper jam causes

The following factors can cause paper jams:

Paper loaded incorrectly in the paper tray. Damaged or dirty paper rollers. Torn, wrinkled, or damp paper loaded in the paper tray. The rear access door might not be closed or is not locked into place. Paper was added to a stack already in the tray while the HP product was printing. The tray contains more than one type of paper. The paper is jammed inside the HP product where you cannot see it. An obstruction is blocking the paper path. Torn pieces of paper from a previous jam are stuck in the product. The tray is too full. If printing on an envelope, the edges of the envelope are bent.

Step one: Remove any loose paper

Remove any loose sheets of paper from the input tray and the output tray. CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism. Remove any loose paper Do not pull jammed paper

Step two: Clear the paper jam from the rear of the All-in-One

CAUTION: Always try to pull jammed paper from the rear of the product or the paper tray. Pulling paper from inside the front cover can cause mechanical damage to the product.

1. Press the On/Resume button ( ) to turn off the product. 2. Disconnect the USB cable from the rear of the product. 3. Disconnect the power cord from the rear of the product. Figure 24: Disconnect the power cord

4. Remove the rear access door. Press in the tab on the left side of the door, and then pull the door away from the product to remove it. Figure 25: Remove the rear access door

1 - Press in the tab 2 - Pull out the door 5. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them. Figure 26: Gently remove the jammed paper

CAUTION: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur. Figure 27: Remove scraps of paper

6. Gently push the pins on the right end of the rear access door into the holes on the right side of the rear access area, and then snap the door firmly back into place. Figure 28: The door pins

Step three: Clear the paper jam from the front of the All-in-One

If you cannot remove the paper jam from the rear of the product, follow these steps to remove the paper jam from the front. 1. Open the cartridge access door.

Figure 29: Open the cartridge access door

2. Carefully remove any jammed paper from the front of the product. NOTE: Remove paper as carefully as possible. If any torn pieces of paper remain inside, more paper jams are likely to occur, and this could damage the print mechanism. 3. Close the cartridge access door. 4. Reconnect the power cord to the rear of the product. 5. Press the On/Resume button ( ) to turn on the product.
Step four: Print a self-test report

Follow these steps to print a self-test report. 1. Load plain, white paper into the paper tray. 2. Press and hold the Cancel button ( ), and then press the Start Copy Color button. The product prints a self-test report.

If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. If the issue persists , continue with the next solution. If the test page does not print , continue with the next solution.

Solution five: Check for carriage obstructions Follow these steps to make sure that the carriage can move freely.
Step one: Make sure that the carriage can move freely

1. Press the On/Resume button ( ) to turn on the product. 2. Open the cartridge access door. The carriage moves to the center of the product. NOTE: If the carriage does not move into the access area, turn the product off and then on again. Figure 30: Open the cartridge access door

3. Without turning off the product , disconnect the power cord from the rear of the product.

CAUTION: You must disconnect the power cord to move parts by hand without the risk of an electrical shock. 4. Unplug the power cord from the wall outlet. 5. Look inside the product to see where the carriage is stuck, and then check for any torn paper or objects that might be restricting the carriage. NOTE: You might need a flashlight to illuminate areas for proper viewing. 6. Reach inside the product through the cartridge access door, and then manually move the carriage. o If the carriage is stuck on the right side of the product , move the carriage to the left side of the product. o If the carriage is stuck on the left side of the product , move the carriage to the right side of the product. o If the carriage is stuck in the middle of the product , move the carriage to the right side of the product. 7. Remove any loose paper or obstructions found. 8. Make sure that the carriage can move freely by gently pushing the carriage to the left and then to the right. 9. Close the cartridge access door. 10. Reconnect the power cord to the rear of the product. 11. Plug the power cord back into the wall outlet. 12. Press the On/Resume button ( ) to turn on the product. 13. Check the control panel to make sure that the lights are no longer blinking.
Step two: Print a self-test report

Follow these steps to print a self-test report. 1. Load plain, white paper into the paper tray. 2. Press and hold the Cancel button ( ), and then press the Start Copy Color button. The product prints a self-test report.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution six: Clean the paper feed rollers Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers.
Step one: Clean the rollers

1. Gather the following materials: o A clean, lint-free cloth, or any cloth that will not come apart or leave fibers

Distilled, filtered, or bottled water (tap water might damage the product) 2. Press the On/Resume button ( ) to turn off the product. 3. Disconnect the power cord from the rear of the product. 4. Remove the rear access door. Press in the tab on the left side of the door, and then pull the door away from the product to remove it. Figure 31: Remove the rear access door

1 - Press in the tab 2 - Pull out the door 5. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth. 6. Press the cloth against the paper feed rollers, and then rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup. Figure 32: Clean the paper feed rollers

7. Allow the rollers to dry for 10 or 15 minutes. 8. Check the paper feed rollers on the rear access door to make sure that they are clean, free of paper bits, and rotate freely. Figure 33: The rollers in the rear access door

9. Gently push the pins on the right end of the rear access door into the holes on the right side of the rear access area, and then snap the door firmly back into place. Figure 34: The door pins

10. Reconnect the power cord to the rear of the product. 11. If the product does not turn on automatically, press the On/Resume button ( ) to turn the product back on.
Step two: Print a self-test report

Follow these steps to print a self-test report. 1. Load plain, white paper into the paper tray.

2. Press and hold the Cancel button ( ), and then press the Start Copy Color button. The product prints a self-test report.

If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. If the issue persists , continue with the next solution. If the test page does not print , continue with the next solution.

Solution seven: Reset the All-in-One Follow these steps to reset the product.
Step one: Perform a power reset

1. 2. 3. 4. 5. 6. 7.

Press the On/Resume button ( ) to turn on the product. With the product turned on , disconnect the power cord from the rear of the product. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the rear of the product. If the product does not turn on automatically, press the On/Resume button ( ) to turn the product back on.

Step two: Print a self-test report

Follow these steps to print a self-test report. 1. Load plain, white paper into the paper tray. 2. Press and hold the Cancel button ( ), and then press the Start Copy Color button. The product prints a self-test report.

If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. Connect the USB cable to continue the print job. If the issue persists , continue to the next step. If the self-test report does not print , skip to the next step.

Step three: Search for more information

If you are still experiencing issues, see the HP Product Support Home Page, and then search for another document that relates to the symptoms you are experiencing. Right-click this link, Product Support Home Page , and then click Open in New Window .

NOTE: If the page displays in the wrong country/region or language, click the Region Language link in the upper right corner of your browser. Then you can select the correct country/region and language.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution eight: Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Check Print Cartridge light blinks

In this error condition , the following blinking lights pattern displays on the control panel:

On/Resume light : On Check Paper light : Off Check Print Cartridge light : Blinking Black Start Copy light : On Color Start Copy light : On

Figure 35: The Check Print Cartridge light is blinking

Cause The cartridge access door is open, or a problem exists with the cartridges.

Solutions
Solution one: Close the cartridge access door Make sure that the cartridge access door is completely closed. 1. Close the cartridge access door by pressing firmly on the door until it snaps into place. Figure 36: Close the cartridge access door

2. You might have to press the On/Resume button ( ) again to resume the task.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution two: Install the cartridges Follow these steps to install the cartridges in the product. If you have already installed the cartridges, proceed to the next solution to check cartridge compatibility.
Step one: Install the cartridges

1. Press the On/Resume button ( ) to turn on the product. 2. Load plain white paper in the paper tray. Figure 37: Load paper in the paper tray

3. Adjust the paper width guide inward until it rests against the side of the paper. Figure 38: Adjust the paper width guide against the edge of the paper

4. Open the cartridge access door. The carriage moves to the center of the product. NOTE: If the carriage does not move into the access area, turn the product off and then on again. Figure 39: Open the cartridge access door

5. Remove the new cartridge from its packaging, and then use the pull tab to remove the protective tape from the nozzles. Figure 40: Remove the protective tape using the pull tab

CAUTION: Do not touch the copper-colored electrical contacts or the ink nozzles on the cartridge. Doing so can cause bad electrical connections, clogged ink nozzles, or poor print quality. Figure 41: Do not touch the copper-colored electrical contacts or the ink nozzles

6. Hold the cartridge by its sides, and then slide the cartridge forward into its slot at a slightly upward angle.

Figure 42: Insert the cartridge

7. Firmly push the cartridge in until it snaps into place. Figure 43: Snap the cartridge into place

8. Repeat these steps to insert the other cartridge into its designated slot. 9. Close the cartridge access door. 10. An alignment page prints automatically. If the alignment page does not print automatically, follow these steps to print one manually: 1. If the product is off, press the On/Resume button ( ) to turn on the product. 2. Disconnect the USB cable from the rear of the product. 3. A sequence of buttons on the control panel must now be pressed in the order presented. The sequence must be completed within ten seconds. It might take several tries to complete the sequence within ten seconds. 1. Press and hold the Cancel button ( ). 2. While holding the Cancel button ( ), press and hold the On/Resume button ( ). 3. When the Check Paper and Check Print Cartridge lights begin to blink simultaneously, release both the Cancel button ( ) and the On/Resume button ( ). 4. Press and release the Cancel button ( ) again. 5. Press and release the Copies button. 6. Press and release the Paper Type button. 7. Press and release the Color Start Copy button. The alignment page prints. NOTE: If the alignment page fails to print, repeat the button-press sequence in this step. The sequence must be completed within ten seconds.
Step two: Align the cartridges

Follow these steps to align the cartridges. If the product does not complete the cartridge alignment, it will print an alignment page every time you turn on the product. 1. Open the scanner lid. Figure 44: Lift the scanner lid

2. Place the alignment page face down on the scanner glass in the lower-left corner. Figure 45: Load the alignment page

3. Close the scanner lid, and then press the Scan button on the control panel. The product aligns the cartridges. Figure 46: Press the Scan button to begin the alignment

The alignment is complete when the On/Resume light ( ) stops blinking. 4. Reconnect the USB cable to the rear of the product. 5. Try the intended task again.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution three: Check cartridge compatibility Contextual Wrapper Click this link, HP Home & Home Office Store (US only), and then click Ink Toner & Paper to purchase cartridges or check cartridge compatibility for your printer. If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply. 1. Click this link, HP SureSupply . 2. Scroll to the bottom of the page and make sure that the country or region location is correct. Which cartridges you use depends on your country or region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply. 1. Click this link, HP SureSupply . 2. Scroll to the bottom of the page and make sure that the country or region location is correct. If your cartridges are not compatible, replace them with compatible HP cartridges, and then follow the steps in this document to install new cartridges. NOTE: HP cannot guarantee the quality of refilled or remanufactured cartridges.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution four: Remove and reinstall the cartridges Follow these steps to make sure that both cartridges are installed and seated correctly.
Step one: Remove the cartridges

1. Press the On/Resume button ( ) to turn on the product. 2. Open the cartridge access door. The carriage moves to the center of the product. NOTE: If the carriage does not move into the access area, turn the product off and then on again. Figure 47: Open the cartridge access door

3. Press lightly on the top of the cartridge that you are removing to release it from its slot. Then slide the cartridge out of the carriage. NOTE: The black cartridge belongs in the slot on the right. The color cartridge belongs in the slot on the left. Figure 48: Remove the cartridge

4. If the cartridge has protective tape covering the nozzles, use the pull tab to remove it. Figure 49: Remove the protective tape using the pull tab

CAUTION: Do not touch the copper-colored electrical contacts or the ink nozzles on the cartridge. Doing so can cause bad electrical connections, clogged ink nozzles, or poor print quality. Figure 50: Do not touch the copper-colored electrical contacts or the ink nozzles

5. Repeat these steps to remove the other cartridge.

Step two: Reinstall the cartridges

1. To reinsert, hold the cartridge by its sides, and then slide the cartridge forward into its slot at a slightly upward angle. Figure 51: Reinsert the cartridge

2. Firmly push the cartridge in until it snaps into place. Figure 52: Snap the cartridges into place

3. Repeat these steps to reinsert the other cartridge into its designated slot. 4. Close the cartridge access door. 5. An alignment page prints automatically. If the alignment page does not print automatically, follow these steps to print one manually: 1. If the product is off, press the On/Resume button ( ) to turn on the product. 2. Disconnect the USB cable from the rear of the product. 3. A sequence of buttons on the control panel must now be pressed in the order presented. The sequence must be completed within ten seconds. It might take several tries to complete the sequence within ten seconds. 1. Press and hold the Cancel button ( ). 2. While holding the Cancel button ( ), press and hold the On/Resume button ( ). 3. When the Check Paper and Check Print Cartridge lights begin to blink simultaneously, release both the Cancel button ( ) and the On/Resume button ( ). 4. Press and release the Cancel button ( ) again. 5. Press and release the Copies button. 6. Press and release the Paper Type button. 7. Press and release the Color Start Copy button. The alignment page prints. NOTE: If the alignment page fails to print, repeat the button-press sequence in this step. The sequence must be completed within ten seconds.
Step three: Align the cartridges

Follow these steps to align the cartridges. If the product does not complete the cartridge alignment, it will print an alignment page every time you turn on the product. 1. Open the scanner lid. Figure 53: Lift the scanner lid

2. Place the alignment page face down on the scanner glass in the lower-left corner. Figure 54: Load the alignment page

3. Close the scanner lid, and then press the Scan button on the control panel. The product aligns the cartridges. Figure 55: Press the Scan button to begin the alignment

The alignment is complete when the On/Resume light ( ) stops blinking. 4. Reconnect the USB cable to the rear of the product. 5. Try the intended task again.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution five: Check for carriage obstructions Follow these steps to make sure that the carriage can move freely.
Step one: Make sure that the carriage can move freely

1. Press the On/Resume button ( ) to turn on the product. 2. Open the cartridge access door. The carriage moves to the center of the product. NOTE: If the carriage does not move into the access area, turn the product off and then on again. Figure 56: Open the cartridge access door

3. Without turning off the product , disconnect the power cord from the rear of the product. CAUTION: You must disconnect the power cord to move parts by hand without the risk of an electrical shock. 4. Unplug the power cord from the wall outlet.

5. Look inside the product to see where the carriage is stuck, and then check for any torn paper or objects that might be restricting the carriage. NOTE: You might need a flashlight to illuminate areas for proper viewing. 6. Reach inside the product through the cartridge access door, and then manually move the carriage. o If the carriage is stuck on the right side of the product , move the carriage to the left side of the product. o If the carriage is stuck on the left side of the product , move the carriage to the right side of the product. o If the carriage is stuck in the middle of the product , move the carriage to the right side of the product. 7. Remove any loose paper or obstructions found. 8. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. 9. Close the cartridge access door. 10. Reconnect the power cord to the rear of the product. 11. Plug the power cord back into the wall outlet. 12. Press the On/Resume button ( ) to turn on the product. 13. Check the control panel to make sure that the lights are no longer blinking.
Step two: Print a self-test report

Follow these steps to print a self-test report. 1. Load plain, white paper into the paper tray. 2. Press and hold the Cancel button ( ), and then press the Start Copy Color button. The product prints a self-test report.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution six: Clean the cartridges and inside the All-in-One Follow these steps to clean the electrical contacts on the cartridges and inside the product.
Step one: Clean the electrical contacts on the cartridges and inside the product

1. Gather the following materials: o Dry foam rubber swabs, a lint-free cloth, or any soft material that will not come apart or leave fibers (coffee filters work well) o Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the cartridges)

CAUTION: Do not use platen cleaners or alcohol to clean the cartridge contacts. These can damage the cartridge or the product. 2. Press the On/Resume button ( ) to turn on the product. 3. Open the cartridge access door. The carriage moves to the center of the product. NOTE: If the carriage does not move into the access area, turn the product off and then on again. Figure 57: Open the cartridge access door

4. Wait until the product is idle and silent, and then disconnect the power cord from the rear of the product. 5. Press lightly on the top of the cartridge that you are replacing to release it from its slot. Then slide the cartridge out of the carriage. NOTE: The black cartridge belongs in the slot on the right. The color cartridge belongs in the slot on the left. Figure 58: Remove the cartridge

CAUTION: Do not remove both cartridges at the same time. Remove and clean each cartridge one at a time. Do not leave a cartridge outside the product for more than 30 minutes. 6. Hold the cartridge by its sides. 7. Dip a clean foam rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it. 8. Clean the copper-colored electrical contacts. CAUTION: Do not clean the ink nozzles on the bottom of the cartridge Figure 59: The copper-colored electrical contacts on the cartridge

9. Allow the contacts to dry for about 10 minutes. 10. Use a second moistened foam rubber swab or lint-free cloth to clean the gold-colored electrical contacts in the carriage, inside the product. Figure 60: The location of the carriage contacts

Figure 61: The gold-colored electrical contacts inside the carriage

11. Wait about ten minutes to allow the electrical contacts to dry, or use a new swab or dry, clean cloth to dry them. 12. To reinsert, hold the cartridge by its sides, and then slide the cartridge forward into its slot at a slightly upward angle. Figure 62: Reinsert the cartridge

13. Firmly push the cartridge in until it snaps into place. Figure 63: Snap the cartridge into place

14. Repeat these steps to clean the contacts on the other cartridge and in the other side of the carriage. 15. Close the cartridge access door. 16. Reconnect the power cord to the rear of the product. 17. Press the On/Resume button ( ) to turn on the product. 18. An alignment page prints automatically. If the alignment page does not print automatically, follow these steps to print one manually: 1. If the product is off, press the On/Resume button ( ) to turn on the product. 2. Disconnect the USB cable from the rear of the product. 3. A sequence of buttons on the control panel must now be pressed in the order presented. The sequence must be completed within ten seconds. It might take several tries to complete the sequence within ten seconds. 1. Press and hold the Cancel button ( ). 2. While holding the Cancel button ( ), press and hold the On/Resume button ( ). 3. When the Check Paper and Check Print Cartridge lights begin to blink simultaneously, release both the Cancel button ( ) and the On/Resume button ( ). 4. Press and release the Cancel button ( ) again. 5. Press and release the Copies button. 6. Press and release the Paper Type button. 7. Press and release the Color Start Copy button. The alignment page prints.

NOTE: If the alignment page fails to print, repeat the button-press sequence in this step. The sequence must be completed within 10 seconds.
Step two: Align the cartridges

Follow these steps to align the cartridges. If the product does not complete the cartridge alignment, it will print an alignment page every time you turn on the product. 1. Open the scanner lid. Figure 64: Lift the scanner lid

2. Place the alignment page face down on the scanner glass in the lower-left corner. Figure 65: Load the alignment page

3. Close the scanner lid, and then press the Scan button on the control panel. The product aligns the cartridges. Figure 66: Press the Scan button to begin the alignment

The alignment is complete when the On/Resume light ( ) stops blinking. 4. Reconnect the USB cable to the rear of the product. 5. Try the intended task again.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution seven: Replace defective cartridge One of the cartridges might be defective. Follow these steps to determine which cartridge is defective, and then remove and replace that cartridge. Important: To check if your ink supplies can be replaced under warranty, go to hp.com/go/learnaboutsupplies , select your country, and look for ink supplies warranty.
Step one: Replace defective cartridge
Video of replacing a cartridge

To stop the video at any time, click the pause button, which is beneath the video window and to the left. The following video demonstrates the steps explained on this page. The outside of the product might look different, but the steps are the same for your product. If you have trouble viewing the video or to view the video in a different size, click here play the video on YouTube. 1. Press the On/Resume button ( ) to turn on the product. 2. Open the cartridge access door. The carriage moves to the center of the product. NOTE: If the carriage does not move into the access area, turn the product off and then on again. Figure 67: Open the cartridge access door to

3. Remove the black cartridge by pressing lightly on the top of the cartridge to release it from its slot. Then slide the cartridge out of the carriage. NOTE: The black cartridge belongs in the slot on the right. Figure 68: Remove the black cartridge

4. Close the cartridge access door. Figure 69: Close the cartridge access door

5. Check the product control panel for blinking lights: o If the On/Resume light ( ) blinks , replace the color cartridge. o If the On/Resume light ( ) does not blink , replace the black cartridge. NOTE: Turn on the computer to see the status message for more details. 6. Open the cartridge access door. The carriage moves to the center of the product. NOTE: If the carriage does not move into the access area, turn the product off and then on again. Figure 70: Open the cartridge access door

7. Hold the cartridge on its sides, and then slide the cartridge forward into its slot at a slightly upward angle. Figure 71: Reinsert the cartridge

8. Firmly push the cartridge in until it snaps into place. Figure 72: Snap the cartridge into place

9. Close the cartridge access door. 10. An alignment page prints automatically. If the alignment page does not print automatically, follow these steps to print one manually: 1. If the product is off, press the On/Resume button ( ) to turn on the product. 2. Disconnect the USB cable from the rear of the product. 3. A sequence of buttons on the control panel must now be pressed in the order presented. The sequence must be completed within ten seconds. It might take several tries to complete the sequence within ten seconds. 1. Press and hold the Cancel button ( ). 2. While holding the Cancel button ( ), press and hold the On/Resume button ( ). 3. When the Check Paper and Check Print Cartridge lights begin to blink simultaneously, release both the Cancel button ( ) and the On/Resume button ( ). 4. Press and release the Cancel button ( ) again. 5. Press and release the Copies button. 6. Press and release the Paper Type button. 7. Press and release the Color Start Copy button. The alignment page prints. NOTE: If the alignment page fails to print, repeat the button-press sequence in this step. The sequence must be completed within ten seconds.
Step two: Align the cartridges

Follow these steps to align the cartridges. If the product does not complete the cartridge alignment, it will print an alignment page every time you turn it on. 1. Open the scanner lid.

Figure 73: Lift the scanner lid

2. Place the alignment page face down on the scanner glass in the lower-left corner. Figure 74: Load the alignment page

3. Close the scanner lid, and then press the Scan button on the control panel. The product aligns the cartridges. Figure 75: Press the Scan button to begin the alignment

The alignment is complete when the On/Resume light ( ) stops blinking. 4. Reconnect the USB cable to the rear of the product. 5. Try the intended task again.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution eight: Perform a partial reset A partial reset returns the user settings to their factory defaults. On some models, the language and country/region settings also reset. Follow these steps to perform a partial reset of the product. 1. With the power on, disconnect the power cord from the rear of the product. Figure 76: Disconnect the power cord

2. Wait 15 seconds. 3. Reconnect the power cord to the rear of the product. 4. When the lights begin to blink, press and hold both the On/Resume button ( ) and the Paper Size button at the same time. 5. When only the On/Resume button ( ) is blinking, release both buttons. 6. Wait until the On/Resume button ( ) is steady. The reset is now complete. 7. Try the intended task again.

If these steps resolved the issue , you do not need to continue troubleshooting.

If the issue persists , continue to the next solution.

Solution nine: Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The On/Resume, Check Paper, and Check Print Cartridge lights blink
In this error condition , the following blinking lights pattern displays on the control panel:

On/Resume light : Blinking Check Paper light : Blinking Check Print Cartridge light : Blinking Black Start Copy light : On Color Start Copy light : On

Figure 77: The On/Resume, Check Paper, and Check Print Cartridge lights are blinking

Cause The scanner has failed.

Solutions
Solution one: Turn the All-in-One off and then on again Follow these steps to turn the product off and then on again. 1. 2. 3. 4. 5.

Press the On/Resume button ( ) to turn off the product. Wait 15 seconds. Press the On/Resume button ( ) to turn on the product. Check the lights on the control panel to make sure that they are no longer blinking. Press the Scan button to try the scan job again. If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution two: Plug the All-in-One directly into a wall outlet The power source your product is plugged into might not function properly. Follow these steps to plug your product directly into a wall outlet.

1. Disconnect the power cord from the rear of the product. 2. Disconnect the product cord from any power strip or surge suppressor, and then plug it directly into a three-prong wall outlet. 3. Reconnect the power cord to the rear of the product. 4. Press the Scan button to try the scan job again. 5. If the product does not scan, follow the same steps and try a different wall outlet.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution three: Perform a partial reset A partial reset returns the user settings to their factory defaults. On some models, the language and country/region settings also reset. Follow these steps to perform a partial reset of the product. 1. With the power on, disconnect the power cord from the rear of the product. Figure 78: Disconnect the power cord

2. Wait 15 seconds. 3. Reconnect the power cord to the rear of the product. 4. When the lights begin to blink, press and hold both the On/Resume button ( ) and the Paper Size button at the same time. 5. When only the On/Resume button ( ) is blinking, release both buttons. 6. Wait until the On/Resume button ( ) is steady. The reset is now complete. 7. Press the Scan button to try the scan job again.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution four: Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Check Paper and Check Print Cartridge lights blink
In this error condition , the following blinking lights pattern displays on the control panel:

On/Resume light : On Check Paper light : Blinking

Check Print Cartridge light : Blinking Black Start Copy light : On Color Start Copy light : On

Figure 79: The Check Paper and Check Print Cartridge lights are blinking

Cause The carriage is stalled or jammed. A message indicating that the carriage is stalled might appear on the computer. You might also experience the following symptoms:
o o o

The product will not print. The carriage is stuck and does not move. The product makes loud grinding noises.

Solutions
Solution one: Turn the All-in-One off and then on again Follow these steps to turn the product off and then on again. 1. 2. 3. 4. 5.

Press the On/Resume button ( ) to turn off the product. Wait 15 seconds. Press the On/Resume button ( ) to turn on the product. Check the lights on the control panel to make sure that they are no longer blinking. Try the intended task again. If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution two: Make sure that the front panel overlay is installed correctly If the front panel overlay, or bezel, is incorrectly installed, the product may indicate a false carriage stall error condition. If the product has not been set up before, follow these steps to ensure correct installation of the front panel overlay. If the front panel overlay is already installed, and your printer has been working for some time, do not attempt to reinstall the overlay. Press firmly on the overlay to ensure proper installation of the overlay adhesive or pins. NOTE: If you have already installed the front panel overlay, proceed to the next solution.

1. Disconnect the power cord from the rear of the product. 2. Locate the front panel overlay and peel off the paper backing to expose the adhesive as shown in the graphic below. Figure 80: Remove the paper backing from the front panel overlay

3. Lift the scanner lid. 4. Carefully line up and install the front panel overlay. Figure 81: Install the front panel overlay

Figure 82: Correctly installed front panel overlay

5. Reconnect the power cord to the rear of the product. 6. Try the intended task again.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution three: Clear any jammed paper Jammed paper can cause the carriage to stall. Follow these steps to clear any jammed paper.
Preventing paper jams

The following recommendations can help prevent recurring paper jams in your HP product.

Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides. Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray. CAUTION: Do not force the paper to move too far forward in the tray.

Do not overload the tray with paper. Only add paper to the tray when the product is not printing. Make sure the HP product supports the paper type. See the documentation that came with the HP product for more information. Do not print on paper with paper clips or staples attached.

Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat. Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper. Do not use paper that is too thin, too thick, or too glossy for the product.

Paper jam causes

The following factors can cause paper jams:

Paper loaded incorrectly in the paper tray. Damaged or dirty paper rollers. Torn, wrinkled, or damp paper loaded in the paper tray. The rear access door might not be closed or is not locked into place. Paper was added to a stack already in the tray while the HP product was printing. The tray contains more than one type of paper. The paper is jammed inside the HP product where you cannot see it. An obstruction is blocking the paper path. Torn pieces of paper from a previous jam are stuck in the product. The tray is too full. If printing on an envelope, the edges of the envelope are bent.

Step one: Remove any loose paper

Remove any loose sheets of paper from the input tray and the output tray. CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism. Remove any loose paper Do not pull jammed paper

Step two: Clear the paper jam from the rear of the All-in-One

CAUTION: Never pull jammed paper from the front of the product. If you can pull it from the rear of the product or the tray, always try the rear first. Pulling paper from inside the front cover can cause mechanical damage to the product. 1. 2. 3. 4. Press the On/Resume button ( ) to turn off the product. Disconnect the USB cable from the rear of the product. Disconnect the power cord from the rear of the product. Remove the rear access door. Press in the tab on the left side of the door, and then pull the door away from the product to remove it. Figure 83: Remove the rear access door

5. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them. Figure 84: Gently remove the jammed paper

CAUTION: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur. Figure 85: Remove scraps of paper

6. Reattach the rear access door. Gently push the door forward until it snaps into place.
Step three: Clear the paper jam from the front of the All-in-One

If you cannot remove the paper jam from the rear of the product, follow these steps to remove the paper jam from the front. 1. Open the cartridge access door. The carriage moves to the center of the product. NOTE: If the carriage does not move into the access area, turn the product off and then on again. Figure 86: Open the cartridge access door

2. Carefully remove any jammed paper from the front of the product. NOTE: Remove paper from the front of the product as carefully as possible. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism. 3. Close the cartridge access door. Figure 87: Close the cartridge access door

4. Reconnect the power cord to the rear of the product. 5. Press the On/Resume button ( ) to turn on the product.
Step four: Print a self-test report

Follow these steps to print a self-test report. 1. Load plain, white paper into the paper tray. 2. Press and hold the Cancel button ( ), and then press the Start Copy Color button. The product prints a self-test report.

If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. If the issue persists , continue with the next solution. If the test page does not print , continue with the next solution.

Solution four: Check for carriage obstructions Follow these steps to make sure that the carriage can move freely.
Step one: Make sure that the carriage can move freely

1. Press the On/Resume button ( ) to turn on the product. 2. Open the cartridge access door. The carriage moves to the center. NOTE: If the carriage does not move into the access area, turn it off and then on again. Figure 88: Open the cartridge access door

3. Without turning off the product , disconnect the power cord from the rear of the product. CAUTION: You must disconnect the power cord to move parts by hand without the risk of an electrical shock. 4. Unplug the power cord from the wall outlet. 5. Look inside the product to see where the carriage is stuck, and then check for any torn paper or objects that might be restricting the carriage. NOTE: You might need a flashlight to illuminate areas for proper viewing. 6. Reach inside the product through the cartridge access door, and then manually move the carriage. o If the carriage is stuck on the right side of the product , move the carriage to the left side of the product. o If the carriage is stuck on the left side of the product , move the carriage to the right side of the product.

If the carriage is stuck in the middle of the product , move the carriage to the right side of the product. 7. Remove any loose paper or obstructions found. 8. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. 9. Close the cartridge access door. 10. Reconnect the power cord to the rear of the product. 11. Plug the power cord back into the wall outlet. 12. Press the On/Resume button ( ) to turn on the product. 13. Check the control panel to make sure that the lights are no longer blinking. 14. Try the intended task again.
Step two: Print a self-test report

Follow these steps to print a self-test report. 1. Load plain, white paper into the paper tray. 2. Press and hold the Cancel button ( ), and then press the Start Copy Color button. The product prints a self-test report.

If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. If the issue persists , continue with the next solution. If the test page does not print , continue with the next solution.

Solution five: Remove and reinstall the cartridges Follow these steps to make sure that both cartridges are installed and seated correctly.
Step one: Remove the cartridges

1. Press the On/Resume button ( ) to turn on the product. 2. Open the cartridge access door. The carriage moves to the center of the product. NOTE: If the carriage does not move into the access area, turn it off and then on again. Figure 89: Open the cartridge access door

3. Press lightly on the top of the cartridge that you are removing to release it from its slot. Then slide the cartridge out of the carriage. NOTE: The black cartridge belongs in the slot on the right. The color cartridge belongs in the slot on the left.

Figure 90: Remove the cartridge

4. If the cartridge has protective tape covering the nozzles, use the pull tab to remove it. Figure 91: Remove the protective tape using the pull tab

CAUTION: Do not touch the copper-colored electrical contacts or the ink nozzles on the cartridge. Doing so can cause bad electrical connections, clogged ink nozzles, or poor print quality. Figure 92: Do not touch the copper-colored electrical contacts or the ink nozzles

5. Repeat these steps to remove the other cartridge.

Step two: Reinstall the cartridges

1. Hold the cartridge by its sides, and then slide the cartridge forward into its slot at a slightly upward angle. Figure 93: Reinsert the cartridge

2. Firmly push the cartridge in until it snaps into place. Figure 94: Snap the cartridge into place

3. Repeat these steps to reinsert the other cartridge into its designated slot. 4. Close the cartridge access door. 5. An alignment page prints automatically. If the alignment page does not print automatically, follow these steps to print one manually: 1. If the product is off, press the On/Resume button ( ) to turn on the product. 2. Disconnect the USB cable from the rear of the product. 3. A sequence of buttons on the control panel must now be pressed in the order presented. The sequence must be completed within ten seconds. It might take several tries to complete the sequence within ten seconds. 1. Press and hold the Cancel button ( ).

2. While holding the Cancel button ( ), press and hold the On/Resume button ( ). 3. When the Check Paper and Check Print Cartridge lights begin to blink simultaneously, release both the Cancel button ( ) and the On/Resume button ( ). 4. Press and release the Cancel button ( ) again. 5. Press and release the Copies button. 6. Press and release the Paper Type button. 7. Press and release the Color Start Copy button. The alignment page prints. NOTE: If the alignment page fails to print, repeat the button-press sequence in this step. The sequence must be completed within ten seconds.
Step three: Align the cartridges

Follow these steps to align the cartridges. If the product does not complete the cartridge alignment, it will print an alignment page every time you turn on the product. 1. Open the scanner lid. Figure 95: Lift the scanner lid

2. Place the alignment page face down on the scanner glass in the lower-left corner. Figure 96: Load the alignment page

3. Close the scanner lid, and then press the Scan button on the control panel. The product aligns the cartridges. Figure 97: Press the Scan button to begin the alignment

The alignment is complete when the On/Resume light ( ) stops blinking. 4. Reconnect the USB cable to the rear of the product. 5. Try the intended task again.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution six: Plug the All-in-One directly into a wall outlet The power source your product is plugged into might not function properly. Follow these steps to plug your product directly into a wall outlet. 1. Disconnect the power cord from the rear of the product. 2. Disconnect the product cord from any power strip or surge suppressor, and then plug it directly into a three-prong wall outlet. 3. Reconnect the power cord to the rear of the product. 4. Press the Scan button to try the scan job again. 5. If the product does not scan, follow the same steps and try a different wall outlet.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution seven: Reset the All-in-One Follow these steps to perform a power reset.
Step one: Perform a power reset

1. 2. 3. 4. 5. 6. 7.

Press the On/Resume button ( ) to turn on the product. With the product turned on , disconnect the power cord from the rear of the product. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the rear of the product. If the product does not turn on automatically, press the On/Resume button ( ) to turn the product back on.

Step two: Print a self-test report

Follow these steps to print a self-test report. 1. Load plain, white paper into the paper tray. 2. Press and hold the Cancel button ( ), and then press the Start Copy Color button. The product prints a self-test report.

If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. If the issue persists , continue with the next solution. If the test page does not print , continue with the next solution.

Solution eight: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: All the lights blink

In this error condition , the following blinking lights pattern displays on the control panel:

On/Resume light : Blinking Check Paper light : Blinking Check Print Cartridge light : Blinking Black Start Copy light : Blinking Color Start Copy light : Blinking

Figure 98: All the lights are blinking on the control panel

Cause A fatal error has occurred.

Solutions
Solution one: Make sure that the front panel overlay is installed correctly If the front panel overlay, or bezel, is incorrectly installed, the product may indicate a false carriage stall error condition. If the product has not been set up before, follow these steps to ensure correct installation of the front panel overlay. If the front panel overlay is already installed, and your printer has been working for some time, do not attempt to reinstall the overlay. Press firmly on the overlay to ensure proper installation of the overlay adhesive or pins. NOTE: If you have already installed the front panel overlay, proceed to the next solution. 1. Disconnect the power cord from the rear of the product. 2. Locate the front panel overlay and peel off the paper backing to expose the adhesive as shown in the graphic below. Figure 99: Remove the paper backing from the front panel overlay

3. Lift the scanner lid. 4. Carefully line up and install the front panel overlay.

Figure 100: Install the front panel overlay

Figure 101: Correctly installed front panel overlay

5. Reconnect the power cord to the rear of the product. 6. Try the intended task again. Solution two: Reset the All-in-One Follow these steps to perform a power reset.
Step one: Perform a power reset

1. 2. 3. 4. 5. 6. 7.

Press the On/Resume button ( ) to turn on the product. With the product turned on , disconnect the power cord from the rear of the product. Unplug the power cord from the wall outlet. Wait at least 15 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the rear of the product. If the product does not turn on automatically, press the On/Resume button ( ) to turn the product back on.

Step two: Print a self-test report

Follow these steps to print a self-test report. 1. Load plain, white paper into the paper tray. 2. Press and hold the Cancel button ( ), and then press the Start Copy Color button. The product prints a self-test report.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution three: Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Service the All-in-One

Service the Product - Contextual Wrapper

If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern. Please contact HP using one of the options found in Contact HP . If you have completed all the preceding steps and are still experiencing a problem, service the product. Determine if your product is in warranty or out of warranty. If you need help determining your products warranty status, go to HPs Warranty Check Tool .

If your product is in warranty , contact HP. If your product is out of warranty , fees might apply for contacting HP.