School of Continuing Studies Department of Language Studies and Humanities 306845 Effective Communication S ills 06!

Semester "ne# $0!4

%nit Stud& 'ac age (um)er *ode of stud&+ ,uition pattern summar&+ Credit value+ 're-re.uisite units+ Co-re.uisite units+ /nti-re.uisite units+ /dditional 0e.uirements+ 0esult t&pe+ /pproved incidental fees+ None Internal

2 x 2 hour tutorials per week for 14 weeks

25 None None None None Grade and mark Information about approved incidental fees can be obtained from our website. Visit fees.curtin.edu.au incidental!fees.cfm for details.

Scheduled times and venues+ 10efer to Curtin %niversit&2s ,imeta)le3 %nit Coordinator+ Name" #sther $on% &i 'hen (hone" )*5 44+,+, ext. +))2 #mail" esther.ton%-curtin.edu.m. /uildin%" 0ornbill 2 12earnin% 3entre4 %nit Coordinator+ Name" (hone" #mail" /uildin%" Name" (hone" #mail" /uildin%" 8oom" Name" (hone" #mail" /uildin%" 0anin Na5iha /inti 0asnor )*56 44+,+, ext +))1 hanin.na5iha-curtin.edu.m. 0ornbill 2 12earnin% 3entre4 /ibi 7minah 7bdul Ghani )*56 44+,+, ext +*54 bibi.aminah-curtin.edu.m. (rinia 2 1G(4)24 2evel 1 8oom 2)) 9avid (atenaude )*56 44+,+, ext +))* dpatenaude-curtin.edu.m. 0ornbill 2 12earnin% 3entre4

,eaching Staff+

,eaching Staff+

+):*45 #ffective 3ommunication ;kills ):1 $his unit is mana%ed b. <;chool of 3ontinuin% ;tudies=.

(a%e 1

,eaching Staff+

Name" (hone" #mail" /uildin%" 8oom" Name" (hone" #mail" /uildin%" Name" (hone" #mail" /uildin%" Name" (hone" #mail" /uildin%" Name" (hone" #mail" /uildin%"

#sther 2ion% )*56 44+,+, ext +,55 esther.lion%-curtin.edu.m. (rinia 2 1G(4)24 2evel 1 8oom 224 7n%elina 2ain% )*56 44+,+, ext +))2 an%elina.lain%-curtin.edu.m. 0ornbill 2 12earnin% 3entre4 7nita >immie )*56 44+,+, ext 2))+ anita.?immie-curtin.edu.m. 0ornbill 2 12earnin% 3entre4 ;avitri @urnia )*56 44+,+, ext +))A savitri.k-curtin.edu.m. 0ornbill 2 12earnin% 3entre4

,eaching Staff+

,eaching Staff+

,eaching Staff

,eaching Staff

)*56 44+,+, ext

Consultation hours+ 4our lecturer 5ill inform &ou of consultation hours during the !st 5ee of class6 Name" 2.dia Bu?ah /dministrative contact+ (hone" )*5644+,+, #xtn " 4215 #mail" l.dia.m-curtin.edu.m. /uildin% " (rinia 2 1G( 4)24 7dmin 7rea Name" (hone" #mail" /uildin% " $a.ah Bun%%an% )*5644+,+, #xtn " +*5* ta.ah.m-curtin.edu.m. (rinia 2 1G( 4)24 7dmin 7rea

Learning *anagement S&stem+

%nit 7e)site

http+88moodle6curtin6edu6m&8

$he teachin% staff will assist .ou with .our learnin% and an. problems or difficulties .ou ma. experience while undertakin% this unit. $he. will also mark .our assi%nments and provide feedback in relation to .our pro%ress in this unit. If .ou leave a messa%e for the lecturer or tutor on email or telephoneC allow for a response time of + workin% da.s. Note" Dhen contactin% the teachin% staffC please be aware that we are on Destern ;tandard $ime 1E* GB$4.

/c no5ledgement of Countr&
De respectfull. acknowled%e the Indi%enous #ldersC custodiansC their descendents and kin of this land past and present.

S&lla)us
$his course is primaril. desi%ned to expose students to the theor. and practice of effective communication skills. Dithin this frameworkC students will develop an understandin% of effective communication skills theories that are reinforced throu%h interactive %roup activities as well as individual presentation.

9ntroduction
Delcome to #ffective 3ommunication ):1. $his unit is desi%ned to expose students to the opportunities to speak the tar%et lan%ua%e in %roup discussionsC make convincin% ar%uments and impromptu speeches. $he. will be reFuired to complete a %roup pro?ect and %ive a presentation of the outcome of their pro?ect as their final assessment.

%nit Learning "utcomes

Gn completion of this unitC students can :raduate /ttri)utes addressed+ 1. 7ppl. the basic elements of communication 2. 9emonstrate effective communication skills in %roup discussion and interaction +. 8espond to oral Fuestion in formal settin%s confidentl. 4. 9eliver impromptu speech in the correct format 5. 3onduct a short surve. throu%h proper interviewin% skills. :. 9eliver a presentation with (ower (oint slides

Curtin2s :raduate /ttri)utes

1.7ppl. discipline knowled%e 2.$hinkin% skills 1use anal.tical skills to solve problems4 +.Information skills 1confidence to investi%ate new ideas4

4.3ommunication skills

5.$echnolo%. skills

A.International perspective 1value the perspectives of others4

*.3ultural understandin% 1value the perspectives of others4

:.2earnin% how to learn 1appl. principles learnt to new situations4 1confidence to tackle unfamiliar problems4 ,.(rofessional skills 1work independentl. and as a team4 1plan own work4

Hind out more about 3urtin=s Graduate attributes at the Gffice of $eachin% I 2earnin% website" otl.curtin.edu.au

Learning /ctivities

$his course will be delivered b. means of 2 hour seminars durin% tutorial classes. 7 variet. of interactiveC student6centred strate%ies such as discussions and other task6based activities will be used. ;tudents will workC individuall.C in pairs and in %roups to discuss issues and develop presentation skillsC readin% and listenin% skills. 7mple opportunities will be %iven for students to practice their oral presentation skills. In week 1C students will be reFuired to sit for a dia%nostic test. ;tudents who do not meet the minimum dia%nostic test score must attend the reFuired #n%lish support modules as recommended b. the unit lecturers. $hese modules are provided b. the Gffice of $eachin% I 2earnin%C 3urtin Jniversit. ;arawak.

0eferencing st&le
;tudents should use the 3hica%o referencin% st.le referencin% st.le when preparin% assi%nments. Bore information can be found on this st.le from the 2ibrar. web site" librar..curtin.edu.au research!and!information!skills referencin%

Learning 0esources
$he resources or stud. aids for this unit are available and accessible in BoodleC an online learnin% mana%ement s.stem. ;tudents are advised to check the website for updates on lecture notesC tutorial exercises and important announcements.

Essential ,e;ts ,here is no re.uired te;t)oo for this unit6 0ecommended ,e;ts

&ou do not have to purchase the followin% textbooks but .ou ma. like to refer to them. 7dlerC 8onald I 8odmanC Geor%e. 12))+4. Understanding Human Communication,* edition. Gxford Jniversit. (ressC New &ork.
th

7xtellC 8o%er #. 11,,24 Dos and Taboos of Public Speaking: How to get t ose butterflies fl!ing in formation" >ohn Dile. I ;onsC IncC Jnited ;tates of 7merica. /radbur. 7ndrew. 12)):4. Successful Presentation Skills" @o%an (a%eC 2ondon. 3ielans Bart. I 7Fuino Bar.. 11,,,4. T e #usiness of Communicating, 4 edition. BcGraw6 0ill 3ompan.C New ;outh Dales. 3orfieldC 8ebecca. 2)),. Successful Inter$iew Skills: How to Prepare, %nswer Toug &uestions and 'et (our Ideal )ob" J;7" @o%an (a%e (ublishers. 9eVitoC >oseph. 12)):4. Human Communication: t e basic course" 7ddison K Desle. #ducational (ublishers Inc. New &ork. 2ebauerC 8oni. 12)))4. *earn to *isten+ *isten to *earnC 2 New &ork.
nd th

edition. (rentice 0all 8e%entsC

2eesC >ohn. 2)12. How To 'et % )ob (ou,ll *o$e -./01-./2 3dition. New &ork" BcGraw6 0ill International. $empletonC Belod.C and ;u5anne ;parks Hit5%erald. 11,,,4. 'reat Presentation Skills. BcGraw60illC Jnited ;tates of 7merica. VerderberC 8udolph. 12))54. Communicate" Dadsworth (ublishin% 3ompan.C 3alifornia. VerderberC @athleen I VerderberC 8udolph. 12))44. Inter1%ct: Interpersonal Communication Concepts, Skills, and Conte4t. Gxford Jniversit. (ressC Gxford. Gnline 8esources http" moodle.curtin.edu.m.

/ssessment Schedule+

/ssessment ,as s

<alue

7ee

%nit learning "utcome1s3 /ssessed

1. Impromptu ;peech 2. Interview 7ssessment +. Group 9iscussion ;kills 4. Hinal 7ssessment " Group (resentation 5. (articipation Barks throu%hout the semester ,",/L

2) 2) 2) +)

: , 11

1C 4 1C + 1C 2C +

14615

1C2C+C5C:

1) !00=

$hrou%hout the semester

In order to pass this unitC students must" 1a4 demonstrate achievement of all learnin% outcomesL and 1b4 BJ;$ attempt all the assessments.
(ote+ Students 5ho do not sho5 up to attend the assessments 5ithout a valid medical certificate or prior official permission 5ill not )e given mar s6

"vervie5 of /ssessments /ssessment ! > 9mpromptu Speech "verall *ar s+ $0= Due+ $8 /pril- $ *a& 17ee 63
;tudents will be %iven 5 minutes to prepare their speeches and is expected to present a 5 minute impromptu speech on a topic the. choose. Individual feedback will be %iven after the speeches have been made. Assessment 1 Marking Criteria Gr%anisation 1clear introductionC bod. and conclusion4 3ontent 1appropriate to purpose and audience4 9eliver. 1platform stanceC hand %esturesC facial expressionsC e.e contact4 Voice 1toneC speedC pausesC volume4 2an%ua%e 1clear and appropriate4 ,",/L +M 5M 5M 2M 5M 2)M

/ssessment $ > 9ntervie5 /ssessment "verall *ar s+ $0= Due+ !?-$3 *a& 17ee ?3
;tudents will attend a mock interview. $he. will be assessed with an interview assessment sheet. Assessment 2 Marking Criteria 9tems Summar& 0atings *ar s 9tems Summar& 0atings 14 #vidence of (reparation 24 8elevant #xperience +4 7nswerin% Nuestions 44 7skin% Beanin%ful Ns 54 $hank .ou I handshake *ar s

'h&sical 'resentation

14 (unctualit. 24 7ppearance +4 Banner (oliteness 44 Botivation I #nthusiasm 54 3onfidence

"ral 'resentation

Deliver&

14 0and Gestures 24 #.e 3ontact I 7ttentive Nods +4 /od. (osture 44 ;peakin% 54 Vocal Variet.

"verall 9mpression8 Hire

/ssessment 3 > :roup Discussion S ills "verall *ar s+ $0= Due+ $-5 @une 17ee !!3
;tudents will discuss on a scenario %iven. $he. are %iven 2 minutes of preparation timeC 5 minutes of discussion and + minutes to make conclusion with a lo%ical solution. $heir

performance will be assessed based on the markin% rubric below. Assessment 3 Marking Criteria :roup Discussion Criteria Displa&ing Strengths "vercoming 7ea nesses Language S ills Deliver& 5$ocal $ariet!, bod! language6 Engagement A /ssertiveness 5initiating con$ersations, asking 7uestions6 Listening A E;panding 9deas 5Comments indicate accurate listening6 Enthusiasm 53nergetic, acti$e participation6 /dhering to ,ime Limit *aturit& Logical Discussions (ature of Discussion *ar s /llocation $ $ 3 3

'resentation

! !

Content

"verall 9mpression 5Teamwork6 ,otal

! $0=

Binal /ssessment >:roup 'resentation 7orth+ 30= Due+ $3 @une- 4 @ul& $0!4 17ee !4-!53
;tudents are to complete this activit. in %roups of 4. 3onduct a surve. on a topic issue of .our interest. (o ,7" groups should share the same topic6 #ach %roup will come up with 1) Fuestions on the topic for a face to face interview. #ach member should interview a minimum of 1) participants. 7ll %roup members will receive similar marks for report while bein% assessed individuall. on presentation. #ach individual student should present for 5 minutes and the %roup will have 5 minutes of N and 7 session. $he entire duration of presentation is 25 minutes. *ar s /llocation of mar s 'roCect Criteria 7eightage 1) 1) 5

(resentation ;t.le 1bod. lan%ua%eC confidenceC appearanceC charisma4 9ndividual mar s 2an%ua%e 1%rammarL sentence structureC toneC ran%e of vocabular.4 Gr%ani5ation" :roup Das the presentation well or%ani5ed and 'resentation eas. to followO :roup *ar s ,eam5or 3ontent of slides" 7re the slides well preparedO 3ollaboration" 9id ever.one contribute to the presentation 1N and 74O $G$72

+)

'articipation *ar s 1!0=3 *ar s are given )ased on the follo5ing criteria on selected 5ee s+ 14 (articipation in discussion

24 2an%ua%e used in classrooms +4 2earnin% attitude /dditional mar s 5ill )e a5arded at the end of semester for the follo5ing+ 14 #xcellent participation in the entire course ,he *ar ing 0u)ric is as follo5s+
*ar ing 0u)ric 'articipation in Discussion Language %sed in Classroom 0 mar ! mar 2ittle en%a%ementC needs to be continuall. prompt Jsa%e of #n%lish improper #n%lish onl. under supervision Not punctual for classes and submissionsC not well prepared. $ mar s Boderate en%a%ement 19ominant speaker4 Boderate usa%e of #n%lish improper #n%lish (artial lateness for classes and submissionsC lack of preparation in certain discussions 3 mar s #xcellent en%a%ement1 encoura%e members to participate4 Hull usa%e of proper #n%lish (unctual for all classes and submissionsC keen learnerC well prepared

No en%a%ement

/5arded on appointed 5ee s

'ero usa%e of #n%lish JnpreparedC absence from class and assi%nment submissions

Learning /ttitude

/dditional /5ards /5arded at the end of the semester E;cellent 'articipation in the Entire Course #xcellent 3ommunicator I 2earnin% attitude

Bair assessment through moderation Boderation describes a Fualit. assurance process to ensure that assessments are appropriate to the learnin% outcomesC and that student work is evaluated consistentl. b. assessors. Binimum standards for the moderation of assessment are described in the 7ssessment BanualC available from policies.curtin.edu.au policies teachin%andlearnin%.cfm

Late /ssessment 'olic& $his ensures that the reFuirements for submission of assi%nments and other work to be assessed are fairC transparentC eFuitableC and that penalties are consistentl. applied. 7ll assessments which students are reFuired to submit will have a due date and time specified on the Jnit Gutline. 7cceptin% late submission of assi%nments or other work will be determined b. the unit coordinator or 0ead of ;chool and will be specified on the Jnit Gutline

If late submission of assi%nments or other work is not acceptedC students will receive a penalt. of 1)) M after the due date and time i.e. a 5ero mark for the late assessment If late submission of assi%nments or other work is acceptedC students will be penalised b. 1)M per workin% da. for a late assessment submission 1e.%. a mark eFuivalent to 1)M of the total allocated for the assessment will be deducted from the marked value for ever. da. that the assessment is late4. $his means that an assi%nment worth 2) will have two marks deducted per workin% da. late. 0ence if it was handed in three workin% da.s late and marked as 12 2)C the student would receive : 2). 7n assessment more than seven workin% da.s overdue will not be marked. Dork submitted after this time 1due date plus seven da.s4 ma. result in a Hail K Incomplete 1H6IN4 %rade bein% awarded for the unit /ssessment *ar ing ;tudents should allow a 26week markin% turnaround for written assi%nments.

'lagiarism (la%iarism occurs when work or propert. of another person is presented as onePs ownC without appropriate acknowled%ement or referencin%. (la%iarism is a serious offence. Hor more information refer to academicinte%rit..curtin.edu.au

'lagiarism *onitoring Dork submitted ma. be sub?ected to a pla%iarism detection processC which ma. include the use of s.stems such as <$urnitin=. Hor further information see http" academicinte%rit..curtin.edu.au students turnitin.cfm. Deferrals ;tudents ma. not have alternative assessment sessions if the. miss the set times without an. valid documents or doctor=s certificates. $he valid documents or medical certificate must be handed to the lecturer in char%e when the student returns to classes. ;tudents who do not submit the assessments or miss an. assessments will receive a H6IN 19id Not 3omplete Insufficient 7ssessment4 or a 97 19eferred 7ssessment4 b. the /oard of #xaminers. (lease note that students can refer to the explanation on H6IN and 97 status in the (olic. on Grades and ;tudent ;tatus.

Changing :roup or Class It is important that students do not chan%e %roup or classes without the approval of the lecturer and the respective 0ead of 9epartment. ;tudents are expected to be aware of all the information provided in the interactive sessions.

/dditional information
,elephone Contacts+ If .ou have a Fuer. relatin% to administrative matters such as" reFuests for deferment of stud. difficulties with accessin% online stud. materials obtainin% assessment results

(lease contact .our Jnit 3oordinator or the Hacult. administrator on $el. :) *5 44+*5* Hax. :) *5 44+*5* 2ocation G(4)2.1H.77 area Supplementar&8Deferred E;ams+ ;upplementar. and deferred examinations %ranted b. /oard of #xaminers of the ;chool of Houndation and 3ontinuin% ;tudies will be held in >ul. 2)12. Notification to students will be made after the ;chool of Houndation and 3ontinuin% ;tudies /oard of #xaminers meetin% via Boodle in 3urtin ;arawak Debsite. It is the student=s responsibilit. to check their Boodle account on a weekl. basis for official 3urtin correspondence. If .our results show that .ou have been awarded a supplementar. or deferred exam .ou should immediatel. check .our G7;I; email for details. Student 0ights and 0esponsi)ilities It is the responsibilit. of ever. student to be aware of all relevant le%islation and policies and procedures relatin% to his or her ri%hts and responsibilities as a student. $hese include" the ;tudent 3harter the Jniversit.=s Guidin% #thical (rinciples the Jniversit.=s polic. and statements on pla%iarism and academic inte%rit. cop.ri%ht principles and responsibilities the Jniversit.=s policies on appropriate use of software and computer facilities

Information on all these thin%s is available throu%h the Jniversit.=s Q;tudent 8i%hts and 8esponsibilitiesR website at" students.curtin.edu.au ri%hts ;tudent appeals" http" students.curtin.edu.au ri%hts appeals index.cfm

'rogramme calendar $0!4 1$ ; $ hour seminar per 5ee 3

7ee 1 Degin Date $4 *arch ,utorial Introduction to #ffective /ctivities E;ercises+ /ssessment Due

3ommunication ;kills ):1C ice breakin% and %round rules. 174 &our ;poken #n%lish Batters" /asic Bistakes in Ban%lish 14 #xtra ;.llables in Ban%lish 24 9irect $ranslation 1/4 &our ;poken #n%lish Batters" /asic Bistakes in Ban%lish 14 Vocabular. Bistakes 24 (ronunciation Bistakes 9ndividual 'resentation S ills 174 Gvercomin% fear 14 Identif. .our source of fear 24 Bethods of combatin% fear 1/4 Impromptu ;peech ;kills" 14 9efinition 24 #xamples of Impromptu Nuestions +4 $he <0and.6;peech= Gr%ani5ation Bethod 44 + ;teps for Impromptu (reparation. 54 7ssessment 8ubrics :4 $ips to 7void (anic A4 Gvercomin% ;peech 7nxiet.

174 Individual and pair practice" 3orrection of sentence structure mistakes in Ban%lish 1/4 (air work pronunciation exercises

E;ercises" 174 Gvercomin% Hear 1i4 Individual (ractice" 6Nuestionnaires of personal fear factors 1ii4 Group discussion" 6$alk about fears in public speakin% and discuss wa.s to overcome. 1/4 Individual (ractice 1i4 Impromptu ;peech (ractice 6 #valuation b. students 6 ;tudents brin% home impromptu speech topics to practice E;ercises+ 174 0ow to be a %ood listener. 1i4 Individual (ractice 6 ;tudents complete self6 evaluation worksheet on listenin%. 1ii4 Individual (ractice 6 ;tudents fill in worksheet ima%inin% two scenarios. 6 ;tudents identif. their weaknesses and discuss with the class. 1/4 Group (ractice" 1i4 ;tudents watch a video of a few presentations and work in a %roup to discuss and evaluate the speaker. E;ercises+ 174 Group practice"

3! *arch

174 7udience=s #thics" 2istenin%" /ein% an ethical audience member 14 Dhat t.pe of listener are .ouO 24 $.pes of 2istenin% +4 Good listenin% V; (oor listenin% 44 8espectin% the speakers + E /pril

1/4 Gettin% (h.sical $he 9o=s I 9on=ts" 14 $he #.es 24 $he Gestures +4 (osture 44 $he Voice 54 Dords and ;entence ;tress 4 !4 /pril
Public Holidays: 18 April

174 /e .our own vocal coach 14 Vocal 7spects 6 $one

6 ;peed I (auses 6 Volume 24 0ow to avoid monotonous speech +4 0ow to en%a%e with audience with .our voice.
Friday ( ood Friday!

i4 8ead short Fuotes 1humourC motivational4 b. appl.in% vocal aspects. 1/4 (air practice" i4 #ach %roup %ets two topics. ;tudents are to brainstorm on the attention %etterC + visual aids and the conclusion.

1/4 7ttention Getter and 3onclusion 14 $.pes of attention %etter 24 $.pes of conclusion +4 Dhat not to sa. do durin% presentation 44 Jsin% presentation aids

$! /pril

,%9,9"( B0EE
9mpromptu Speech Assessment 1: "mpromptu #peec$ 2%&

$8 /pril

E;ercise+ Emplo&a)ilit& and 9ntervie5 S ills 1S ills &ou need for a Co)3 174 #mplo.abilit. ;kills I 14 Interpersonal ;kills 24 3ommunication ;kills +4 3ritical $hinkin% ;kills 44 (ersonal 9evelopment 14 24 +4 44 54 1/4 #mplo.abilit. ;kills II (resentation ;kills 2eadership Numerac. 3omputer 2iterac. ;kills $op $ips for 9evelopin% the ;kills #mplo.er Dants 174 Group work" Nuick thinkin% ;tudents do individual self6evaluation on 1i4 Interpersonal ;kills 1ii4 #mplo.abilit. ;kills ;tudents do pair work activit. on 1iii4 3ritical $hinkin% ;kills 1/4 #mplo.abilit. ;kills2 ;tudents will complete the followin% activities accordin%l.. 1i4 Individual work" 2eadership I 3omputer ;kills. 1ii4 (air work" Numerac. ;kills Group work" 3ircle Games

5 *a& A
Public Holidays: 1 May '$ursday ((abour )ay!

* !$ *a&
Public Holidays: 13 May 'uesday (*esak )ay!

9ntervie5 S ills 174 Interview ;kills 14 /efore the Interview 6 $.pical Interview Nuestions 24 9urin% the Interview 6 Bana%in% &our Hirst Impressions 6 9ress to Impress 6 /od. 2an%ua%e +4 7fter the Interview 6 If .ou are hired 6 If .ou don=t %et the ?ob 44 Interview 7ssessment 8ubric 1/4 Interview (reparation 14 $he differences between a 3V and a resume. 24 0ow to write cover letter

E;ercise+ 174 Group practice" 1i4 ;tudents work in a %roup to interview and evaluate each other. 1/4 Individual practice" 1i4 ;tudents practice writin% cover letter and resume. #xtra time will be used for interview assessment practice.

and resume. Hormat ,as + ;tudents to submit their resume and cover letter durin% interview6 E;ercises+ 174 (ersonalit. 7ssessment 1i4 9i;3 (ersonalit. $est 1ii4 3ommunication ;t.le 7ssessment 1/4 Group 9iscussion 1i4 ;harin% ;ession" Jnderstandin% .our friend=s stren%th and work on the weaknesses. 1ii4 9iscussion (ractice" 7ppl.in% the techniFues of communicatin% with .our stren%th. Assessment 2: "nter+ie, Assessment 2%&

!? *a&

9ntervie5 /ssessment

9nterpersonal Communication S ills 174 Dhat=s B. 3ommunication ;t.leO 14 9iscover &our ;killsC 7bilities and 3ommunication ;tren%th 6 9i;3 (ersonalit. $est 6 3ommunication ;t.les" 7 ;elf67ssessment #xercise 6 &our 3ommunication ;t.le (rofile 6 4 t.pes of communication 6 2 t.pes of communication st.le 1/4 3ommunication ;uccess 7ccordin% to (ersonalit. 6 3ommunication ;t.le ;tren%th I $rouble ;pots 6 Interactin% with Gther 3ommunication ;t.les 6 Hlexin% .our communication st.le 6 7pplication :roup Discussion S ills 174 Group 9iscussion ;kills 14 Interpersonal 3ommunication ;kills 6 Verbal 3ommunication ;kills 6 Non6Verbal 3ommunication ;kills 6 2istenin% ;kills 24 /uildin% Interpersonal 8elationship 6 (oliteness 6 #mpath. 6 Jsin% #uphemism +4 (rinciples of Interpersonal 3ommunication 6 8esolvin% 3onflicts 6 9ecision Bakin% 44 Group 9iscussion 8ubric 1D3 Discussion S ill /ssessment 6 Datch a short clip of video and discuss a scenario %iven 12

1)

$6 *a&

E;ercises+ 174 Group practice" 6 7 conflict or a sensitive situation is %iven. 6 $he %roup has to resolve the matter without offendin% an.one. e.%." wei%ht issueC personal h.%iene problemsC mental health issues etc. 58ock 'roup Discussion Skills Practice6 1D3 Discussion S ill /ssessment 6 ;tudents %et into %roups of 4. 9iscuss the situation %iven and think of a solution to solve the problem. E;ercises+

$ @une
Public Holidays: 2 -une Monday ( a,ai Festi+al! 3 -une 'uesday ( a,ai .eplacement Holiday!

11

Assessment 3: roup )iscussion 2%&

? @une

:roup 'resentation S ills

Final Presentation 'ask )escription: 5i6 Students are to conduct a small researc of an! topic at all" 5ii6 'at er information using sur$e!s and 7uestionnaires 5iii6 Present finding in PowerPoint slides 174 9ata 3ollection 14 0ow to Gather 9ata 6 0ow to 3onduct 7 ;urve. 6 0ow to (resent 9ata in $ables

174 Group (ractice" 9ata 3ollection and 9ata 7nal.sis (ractice 1i4 ;tudents %et into %roups of 4 and run a Fuick surve. based on a topic and interview Fuestions provided. 1ii4 ;tudents anal.se findin%s 1iii4 ;tudents present findin%s orall. on" S S S (ersonal opinion 3ause and effect ;u%%ested solutions

9Home,ork: Students are to come up wit t eir group presentation topic and a 7uestionnaire draft wit template as reference and to be s own to t e lecturer in t e ne4t tutorial class: tutorial -6 1/4 Group (resentation (ractice 6 ;tudents will receive a table %raph chart. 6 7nal.se and present .our findin%s and opinions and receive feedback from students and lecturers. 9C ecking of final presentation topic and 7uestionnaire draft ,as + *oc 'resentation 'ractice and Beed)ac 1+ !6 @une 2ecturer will %ive immediate oral feedback on" 1i4 ;lides 1ii4 3ontent 1iii4 9eliver. 1i4 ;tudents will present their pro?ect and receive feedback from peers and lecturer. 1ii4 ;tudents are to make corrections and improve on the presentation weaknesses.

1/4 9ata (resentation 6 (resentin% findin%s and opinions verball. 6 0ow to use sentence connectors and transitional words 6 Dhat to do when emer%enc. happens durin% presentations 1hardware malfunction etc.4

Final roup Presentation (Mock Assessment!

14

$3 @une

Binal :roup 'resentation+

Assessment /: Final roup Presentation 3%& Assessment /: Final roup Presentation

15

30 @une

Binal :roup 'resentation+

3%&