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Become Aware of the Problem

1. Use Team Approach 2. Describe problem Analyze existing data Establish operational definition Prepare problem description 3. Implement and Verify Interim (Containment) Actions Verify effectiveness of actions

8D - TEAM ORIENTED PROBLEM SOLVING 1. USE TEAM APPROACH: Establish a small group of people, with the process/product knowledge, allocated time, authority, and skill in the required technical disciplines to solve the problem and implement corrective actions. The group must have a designated champion (leader). DESCRIBE THE PROBLEM: Specify the internal/external customer problem by identifying in quantifiable terms who, what, when, where, why, how, how many (5W2H) of the problem. IMPLEMENT AND VERIFY INTERIM (CONTAINMENT) ACTIONS: Define and implement containment actions to isolate the problem from any internal/external customer, to prevent spreading, until permanent corrective action is available. Verify the effectiveness of the action. DEFINE AND VERIFY ROOT CAUSE(S): Identify all potential causes which could explain why the problem occurred. Isolate and verify the root cause by testing each potential cause against the problem description and test data. Identify alternative corrective actions to eliminate root cause. CHOOSE AND VERIFY CORRECTIVE ACTIONS: Through preproduction test programs quantitatively confirm that the selected corrective actions will resolve the problem for the customer and will not cause undesirable side effects. Define contingency actions, if necessary, based on risk assessments. IMPLEMENT PERMANENT CORRECTIVE ACTIONS: Define and implement the best permanent corrective actions. Choose on-going controls to ensure the root cause is eliminated. Once in production, monitor the long-term effects and implement contingency actions, if necessary. PREVENT RECURRENCE: Modify the management systems, operating systems, practices, and procedures to prevent recurrence of this and all similar problems. CONGRATULATE YOUR TEAM: Recognize the collective efforts of the team.

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4. Define and Verify Root Cause Identify Potential Causes Check team composition Review and improve the problem description Evaluate each potential cause by comparison to the problem description.

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Select Likely Causes

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No

Is the Potential Cause a Root Cause?*

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*Test each potential cause through experimentation and statistical data analysis.

Yes

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5. Choose and Verify Corrective Actions Check team composition. Evaluate solutions for improved Interim Actions. Evaluate the degree of problem reduction or elimination using pre-production tests.

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6. Implement Permanent Corrective Action Check team composition. Identify prevention and protection actions. Monitor effectiveness of problem reduction or elimination. 7. Prevent Recurrence 8. Congratulate Your Team

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