First Finance Institute Client Reference

FRONT DESK ADMINISTRATION

1.1 CLIENT OVERVIEW

First Finance Institute is a Training and Certification specialist for the financial industry. First Finance provides high-value training solutions based on innovative pedagogy and hands-on certifications in Finance. Their capacity to leverage on corporate identity helps customise pertinent and efficient training programmes, whilst their certificates provide comprehensive content and challenging examinations. Thanks to strong logistics and IT tools (LMS), First Finance have the unique capacity to impeccably deploy worldwide training curriculums via their subsidiaries in London, Paris, New York, Hong Kong and Singapore and exams around the world. First Finance exams open for registration with Pearson VUE on 02nd September 2013 and exam delivery will begin in 9th September 2013. The exams are on demand. For more information, visit www. www.pearsonvue.com/firstfinance/

1.2

RULES DOCUMENT

Professional & Regulatory Candidate Rules Agreement (PVTC & PVTC Select)

1.3

IDENTIFICATION
Primary & Secondary required; do not seat a candidate for an exam unless he/she provides both forms of valid ID. One primary with photo & signature, one secondary with signature. Please click on the link below to see Pearson VUEs standard policy on acceptable forms of ID: Acceptable Forms of Candidate Identification

Identification Requirements

Primary ID

Should generally be government issued and currently valid (not expired). It must also be an original document (not a photocopy or fax). It ideally should also contain the candidates signature*. *Note: many candidates are now presenting new forms of GovernmentIssued ID which are of a biometric type. Some biometric forms of ID no longer include a space for the candidates signature. If a candidate presents a biometric form of primary ID without the space for a signature, the candidate should be asked to present a secondary form of

Version 1.1 Pearson Confidential

05 September 2013 Sections revised: 3.7

First Finance Institute Client Reference

ID with a signature. Secondary ID Local Language ID Any ID from the Primary list or a bank, credit or debit card. Secondary ID must contain the candidates signature. Government-issued local ID is acceptable as long as the ID meets the established Pearson VUE guidelines.

1.4

NAME MATCHING GUIDELINES

Follow the standard Name Matching Guidelines Name discrepancies on the ID that are due to typographical errors, traditional and cultural variations and technical limitations are allowed.

1.5

DEMOGRAPHIC CHANGES
If a candidate notices that their registration details are incorrect, they can amend these online. If a candidate wishes to amend their first, middle or last names, they can amend these online.

1.6

ADMISSIONS DATA

Electronic signature to be collected.

1.7
N/A

ADMISSIONS DATA WAIVER

1.8

DOCUMENTS REQUIRED TO TEST

Candidates are required to bring their confirmation email with them to the test centre, however if they do not have it candidates are still permitted to test.

1.9

LATE ARRIVALS & NO SHOWS

Candidates are advised to arrive 30 minutes before the test is due to start e.g. from 8:30am for a 9:00am appointment. Candidates should be accommodated if they are up to 15 minutes late e.g. up to 9:15am for a 9:00am appointment.

Late Arrivals

Version 1.1 Pearson Confidential

05 September 2013 Sections revised: 3.7

First Finance Institute Client Reference

If a candidate is more than 15 minutes (e.g. if candidate arrives after 9:15am for a 9:00am appointment) then the candidate should be accommodated whenever possible but this will be at the test centre managers discretion i.e. if schedule permits. An incident should be raised if a candidate had to be turned away because he/she was late and could not be accommodated. No-Shows No incident required.

Version 1.1 Pearson Confidential

05 September 2013 Sections revised: 3.7

First Finance Institute Client Reference

INVIGILATING
2.1 ITEMS ALLOWED IN THE TESTING ROOM
Standard policy 1 Erasable Noteboard and 1 pen Not Permitted None N/A

Personal Items Noteboard/booklet Calculators Exhibits Headphones

2.2

BREAKS
No scheduled breaks are provided for this exam. Candidates are permitted to take unscheduled breaks, but the exam clock does not stop running. You must also put the exam in break mode and follow the standard check-out/check-in procedure. No No

Scheduled Unscheduled

Leave Building Access to personal belongings

2.3

EXAM EVENTS/RESULTS
5 minutes Yes - untimed 120 minutes - incorporates time for NDA/tutorial. Pearson VUE thank you survey Candidates may skip or mark questions and review them at the end of the section and at the end of the exam. The review time is included in the total amount of time allowed for the exam. The exam is not a pass or fail exam. Information provided: candidate details, date, result. Results will not appear on screen. Candidates will receive a printout. This document should be retained for the candidates records and will contain their score. A duplicate copy of the score report will only be provided if the test centre experiences technical difficulty with the printer on the day of the test.

Tutorial Non-Disclosure Agreement Exam Survey Item Review

Results

Version 1.1 Pearson Confidential

05 September 2013 Sections revised: 3.7

First Finance Institute Client Reference

SUPPLEMENTARY INFORMATION
3.1 EXAM INFORMATION

Candidates use a mouse and/or keyboard to complete the answers. Candidates are presented with 100 Multiple Choice Questions pool based (Single Best Answer). Candidates are able to skip questions or flag them for review at a later stage during the exam.

Exam: CERTIFICATE IN CORPORATE FINANCE FOUNDATIONS (CFF) CERTIFICATE IN CAPITAL MARKET FOUNDATIONS (CMF)

Date: On Demand On Demand

. 3.2 REGISTRATION AND SCHEDULING

Registration Methods First Finance candidates can register and schedule by: Visiting the Candidate Website (www.pearsonvue.com/firstfinance). Calling the +44 (0)161 855 7517 registration number at the Call Centre, Monday through Friday, 8:00 A.M. to 4:00 P.M. Central Standard Time. This number should only be used for booking appointments with accommodations, or when there is a problem with online booking. Registrations at Test Centre will be possible as candidates use a voucher to pay (should be scheduled at least one full business day (24 hours) in advance). Candidates in APAC should contact: 00 60 383 191085 Candidates in US should contact: (001) 866-816-5901

Registration Information All payments for exam fees are handled through First Finance. Pearson VUE never collects or refunds exam fees for First Finance candidates. Candidates will purchase an e-learning package including vouchers from First Finance and then use a voucher to register and pay for the exam on Web or at a test centre. First Finance provides standard accommodations. Candidates who need to request special accommodations do so from the client as noted in Accommodations section. The Pearson
05 September 2013 Sections revised: 3.7

Version 1.1 Pearson Confidential

First Finance Institute Client Reference

VUE Accommodations Team will schedule the appointments and make the necessary arrangements. All First Finance exams should be scheduled at least one full business day (24 hours) in advance Confirmation emails will be generated after scheduling, rescheduling or cancelling tests. Rescheduling and Cancelling First Finance candidates must reschedule and cancel exam appointments 48 hours before the appointment via the Candidate website or the Call Centre. All registrations with accommodations must be rescheduled or canceled through the Call Centre. The client does not authorise any reschedules/cancellations during the penalty period including illness, work commitments or other reasons. There are no exceptions to this policy.

3.3

RETAKE REQUIREMENTS
There are no restrictions to retakes - no minimum waiting time. Candidates are allowed to register for the same exam twice. Candidates can retake a passed exam.

3.4

ACCOMMODATIONS

Accommodations available are detailed below: Adjustable Font Size Adjustable Background Contrast No extra time for non-native English speakers. 30 minutes Time and a half (Exam + 50%) Double time (Exam + 100%) Separate room Reader and separate room Equipment Other

No automatic time extension is given to candidates who reside in a country where the first language is not English. The above accommodations should not be discussed or offered to candidates. Candidates must contact First Finance with their requirements, who will make a decision and approve the appropriate accommodation. Accommodation requirements will be notified to the Customer Service Centre by the Programme Co-ordinator. The Customer Service Centre books the accommodation and test, and emails the test centre to inform them of the booking if the accommodation is anything other than extra time. The Customer Service Centre will also inform the Programme Co-ordinator that the booking has been made; candidates will receive the auto confirmation email.

Version 1.1 Pearson Confidential

05 September 2013 Sections revised: 3.7

First Finance Institute Client Reference

3.5

CLIENT SPECIFIC
Client number and Format is FF+8 DIGITS E.G. FF00000012 Exams are delivered globally in PVTCs and globally in PVTC Selects (except mainland China). Estimated annual exam volumes: 2500

3.6

ENDING AN EXAM

Follow the standard policy as detailed in the test centre guide. Be sure to give candidates the printed Score Report described in the previous section before they leave the test centre.

3.7

CONTACTING CLIENT

Candidates with questions about an exam or its content should be told to contact First Finance using one of the following methods: Phone: +44-(0)20 7868 5277 Email: info-uk@first-finance.com Website: The First Finance website is http://first-finance-institute.org/

Copyright 2013 Pearson Education, Inc. or its affiliate(s). All rights reserved. pvuecopyright@pearson.com Version 1.1 Pearson Confidential 05 September 2013 Sections revised: 3.7