Module: Agent Sales Report Station Reports, Supervisor Entries

Objectives

By the end of the module, the participant will be able to make the correct entry to: Assign a Ticket Printer Display the Station Summary Report Display the Station Summary Report by date Display the Station Summary Report by station number Print the Station Summary Report Close the Station Summary Report Display the Station Manager Report Display the Station Manager Report by date Display the Station Manager Report by station number Print the Station Manager Report

EPR

Duty code: 4, 5 or 7 Keyword: ATACSP, ASRREV

UAT

Keyword:

CRTSST

Reference Instructions

For additional information, refer to FOCUS. Check with the Sabre Reservations Help Desk to make sure all globals are set for the product. The Agent Sales Report module must be covered before this module.

Prerequisite

Training Guide July 2005

Confidential and Proprietary Sabre Holdings Module: Agent Sales Report Station Reports, Supervisor entries

Station Summary Report Each ticketing or monetary related transaction (manual or automated) is recorded in the Agent Sales Report. The Station Sales Report lists all sources of cash collected during the period of the report, in order to reconcile the cash deposit. The Station Sales Report also identifies the agents with an overage or shortage. Once the Station Summary Report is displayed, a secondary entry will list all sales for each of the stations agents with CLOSED Accounting Reports, and a list of agents with OPEN Accounting Reports. A Supervisor can: view other agents reports view the Station Summary Report (if active in the carrier profile) make updates to their own stations report close the report

Module: Agent Sales Report Station Reports, Supervisor entries Confidential and Proprietary Sabre Holdings Training Guide

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Agent Sales Report Printer Designation

It is not necessary to designate a ticket printer to display or to close the Station Reports. If a ticket printer is assigned, an Agent Sales Report will be opened if the user has DIENBR in their EPR.

Entry

W*2AC0923C55555555 W* 2A C0923C 777777770

<Enter>

Primary action code Example print routine * Example printer LNIATA Example eight-digit Station number

*For ATB ticket stock, the print routine is 2A or 2D, for reservation ticketing, the print routine is 2M or 2T. Please verify the Ticket print routine to be used. The response is: OK

Training Guide July 2005

Confidential and Proprietary Sabre Holdings Module: Agent Sales Report Station Reports, Supervisor entries

Station Summary Report The Station Summary Report lists all sources of funds collected during the period of the report in order to reconcile the deposit. It also identifies agents with overages or shortages. The EPR keywords ATACSP or ASRREV are required in order to view the Station Summary Report. These EPR keywords generally are held only by a Supervisor or Revenue Accounting agent. If the Supervisor or Revenue Accounting agent has an Agent Sales Report open, the following entry displays the Station Summary Report for the agents current station and the current day:

Entry

WY*T WY * T

<Enter> Primary action code Indicator to display Indicator for Station Summary Report

The response is similar to the following example:

Module: Agent Sales Report Station Reports, Supervisor entries Confidential and Proprietary Sabre Holdings Training Guide

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WY*T GRAND TOTAL STATION REPORT FOR 12APR04 STATION NAME:YUMTR STATUS: OPEN STATION NUMBER:91919191 -------------------------------------------------------------TOTAL SALES FROM CLOSED AGENT REPORTS RFND NET FARE TOTAL AMOUNT USD CC-BA 0.00 0.00 6050.40 USD CK 0.00 0.00 1960.40 USD CA 0.00 0.00 1610.50 TOTAL USD 0.00 0.00 9621.30

TAXES USD AY 192.50 USD XA 3.10 TOTAL TAX - USD ADJUSTMENTS:

KY XF

25.00 207.00 1293.40

SU XY

11.30 7.00

US ZP

556.10 291.40

ACCUMULATED OVERAGE/SHORTAGE REPORT:

Note that the Grand Total Station report contains the total sales, total refunds, and net amount by currency and by form of payment.

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Confidential and Proprietary Sabre Holdings Module: Agent Sales Report Station Reports, Supervisor entries

Entry Options

The Station Summary Report can also be displayed using the date and station number keywords as follows:

Station Summary by Station Number

WY*TSTA80990033 WY*T STA 80990033

<Enter> Primary action code to display Station Summary report Separator Station number indicator Example eight-digit station number

Note:

If a ticket printer is not assigned, the station number is required in order for the Station Summary Report to be displayed.

Station Summary by Date

WY*TD09MAR05 WY*T D 09MAR05

<Enter> Primary action code to display Station Summary report Separator Date indicator Example past date (if year is omitted, current year is assumed)

Past date Station Summary data is available for thirteen months; a date range display is not an option with the Station Summary Report.

Module: Agent Sales Report Station Reports, Supervisor entries Confidential and Proprietary Sabre Holdings Training Guide

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Station Summary by Date / Station Number

WY*TD26APRSTA8097344

<Enter>

Either option may be entered first.

Print Station Summary

WY*TP

<Enter>

A hardcopy printer must be assigned in order to print a station summary.

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Confidential and Proprietary Sabre Holdings Module: Agent Sales Report Station Reports, Supervisor entries

Station Status Summary

A display is available to view a summary status report for all stations, as well as their open and close times.

Entry

WY*TSTA00000000D26APR WY*T STA 00000000 D

<Enter>

Primary action code to display Station Summary report Separator and Station number indicator Eight zeros, as a station number override Separator and Date indicator (optional, if no date indicated, defaults to stations opened on the current date) Example past date (if year is omitted, current year is assumed)

09MAR05

This display requires the EPR keyword ATACSP or ASRREV. The response is similar to the following example:
STATION STATUS FOR 29MAR05 OP DT/TM ST CL DT/TM MAR29 0003 OP MAR29 0003 OP MAR29 0003 OP MAR29 0003 CL MAR30 0003 MAR29 0003 CL MAR30 0303 MAR29 0000 AC APR05 1800

STATION 98999853 98997201 98995924 98995250 98999494 27390801

CODE MSPTR RSTTQ ELPTO XTMTR BOMQB LHERE

OP DT/TM ST

Date and time that the station was opened Status OP = Open station CL = Closed station AC = Automatically Closed station

CL DT/TM

If the station is in Closed status, the date and time that the station was closed

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If a station does not appear on this list, the station was not opened on the indicated date.

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Confidential and Proprietary Sabre Holdings Module: Agent Sales Report Station Reports, Supervisor entries

Agent List from Station Summary Report

Once the Station Summary Report is displayed (WY*T), a supervisor may display a list of all sales for each of the stations agents. This list advises which agents have CLOSED Accounting Reports and which agents have OPEN Accounting Reports. Final amounts are only displayed for CLOSED agents; if no sales are present, the agent is not listed.

Entry

WY*AGT
Note:

<Entry>

There are no additional qualifiers permitted with this entry. Recall that the Station Summary Report must first be displayed before requesting the Agent List from the Station Summary Report.

Following is an example display of the Agent List from the Station Summary Report:
GRAND TOTAL STATION REPORT FOR 14JUN05 STATION NAME:MCOTR STATUS: OPEN STATION NUMBER:01718426 -------------------------------------------------------------SEQ 0001 0002 0003 0005 0006 EMP NBR 0310340 0310345 0310367 0310246 0310747 STATUS CLOSED CLOSED CLOSED OPEN OPEN CASH/CHECK ITEMS 679.38 7 727.28 10 458.92 4 CREDIT ITEMS 72.73 813.03 3 11

TOTAL

1865.58

21

885.76

14

Notice the display above shows a sequence number to the left of each employee number. This number is used to display the Sales Summary Report, Credit Card Report or Accounting Report for the agent. The status of the agents accounting report is shown along with the total of all cash and check sales, total number of all cash and check documents issued by agent, as well as all credit card totals. The accumulated total for the station is shown at the bottom.

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Display Sales Summary Report from Agent Summary

To display an Agents Summary Report from the Agent List, the user must first display the Station Summary Report (WY*T), then the Agent List (WY*AGT). The entry can be used to display agent Accounting Reports that are either open or closed. An Agents Sales Summary Report can be requested from the Agent List display by using the following format:
Example entry

WY*S1 WY * S 1

<Enter> Primary action code Separator Indicator for sequence Sequence number taken from the WY*AGT display

Specific agent detail is displayed. The response is similar to the following example:
WY*S1 AGNT:MCO1A1 CTY:MCO STA: 01718426 14JAN05/1445 SALES SUMMARY REPORT FOR 14JAN05 -------------------------------------------------------------SEQ TKT NUMBER FOP FARE TAX TTL TIME 0001 PNR-GFAUAB TEST/A C09236 E2022120214433 CA 379.00 55.27 434.27 0246P 0002 PNR-CRRBCN TEST/B C09236 E2022120214434 CK 379.00 55.27 434.27 0247P 0003 PNR-GFJOME TEST/C C09236 E2022120214435 CC 379.00 55.27 434.27 0249P END OF REPORT

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Display Credit Card Report from Agent Summary

An agents accounting report may be either open or closed when displaying their Credit Card data. Recall that the Station Summary Report and the Agent List must first be displayed before displaying the Credit Card Report.

Example entry

WY*C2 WY * C 2

<Enter> Primary action code Separator Indicator for Credit report Sequence number taken from the WY*AGT display

The response is similar to the following example:

WY*C2 AGNT:INDHVW EMP:093248 CTY:IND STA:55485001 09MAR05/1209P CREDIT CARD SALES REPORT FOR 09MAR05 -------------------------------------------------------------SEQ TKT NUMBER CARD NO TOTAL ST 0001 E3662143239399 TEST/PNR A3FD43 PNR-CFRJBN AX371409302548007 EXP:12/05 USD 305.80 0002 E3662143239400 TEST/PNR A3FD43 A PNR-CFRJBN BA4005550533440001 EXP:12/05 USD 309.00 CC SALES REPORT SUMMARY ISSUED ITEMS 2 AMOUNT - AX AMOUNT - BA AMOUNT - ALL USD USD USD

VOID 0 305.80 309.00 614.80

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Display Accounting Report from Agent Summary

Recall that the Station Summary Report and the Agent List must first be displayed before displaying the Agent Accounting Report. An agents accounting report may be in either Open or Closed status when displayed from the Agent Summary report.

Example entry

WY*A0003 WY * A 0003

<Enter> Primary action code Separator Indicator for Accounting report Sequence number taken from the WY*AGT display

The response is similar to the following example:

WY*A0001 AGNT:YTZ1A1 EMP:060432 CTY:YTZ STA: 01714865 28JAN05/0359P ACCOUNT SALES REPORT FOR 21JAN05 --------------------------------------------------------------TOTAL SALES TOTAL 0 0 TOTAL --------------------*** CLOSED REPORT ***---------------------TOTAL SALES TOTAL CAD CA 629.74 TOTAL CAD 629.74 REMARKS OVER CLOSED 1052/22JAN/YTZ91A

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Station Summary Report Adjustments

Station Summary Report Adjustments are used, for example, when flight attendants give money from liquor sales, etc., to a station manager. Adjustments are also done if the station has an overage or shortage that has not been reported. The Supervisor can only update their own station report, or a report that corresponds to a location found in their EPR. Supervisors whose AAA equals CRC can update any station. The EPR keyword ATACSP is required in order to update a Station Summary report. The Station Summary Report must be displayed in the AAA prior to making the cash adjustment entry. Only Open reports may be adjusted. WYTAFCACUUSDAMT20.00NSMITH/RONEMP123456R 20.00 OVER IN CASH DRAWER <Enter> WYTA FCA CUUSD Primary action code for Station Summary Adjust F and two-alpha character form of payment (CC, CA, CK, etc.) C and three-alpha character currency code. (Defaults to AAA currency if not included in entry.) AMT and numeric amount. Include a decimal point if currency requires, include a leading hyphen after the AMT to indicate a negative amount. N and 4-29 alpha characters. Input the agents name, include a slash to separate the first and last names. EMP and a 6-numeric digit employee number (If less than 6 digits, add leading zeros). R and 5-25 character remarks field (free text)

Example Cash Adjustment entry

AMT20.00

NSMITH/RON

EMP123456 R20.00 OVER IN CASH DRAWER

Except for the Currency Code, all fields in the entry are required.

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When the user has successfully input the Station Sales Report Adjustment Entry, the following message is displayed on the screen:
OK-ADDED TO STATION

The Cash Adjustment section of Station Summary Report will be updated for each cash adjustment entered.
28FEB/NAME/EMPNBR/FOP/USD/1234567.89/REMARK

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Station Summary Report Remarks

Station Summary Report Remarks are used when a station manager needs to add remarks to the report. Remarks may only be added to an open report. Unless the supervisor is assigned to the home city of CRC, it is necessary to AAA into the alpha city of the report when updating the report. NonCRC Supervisors can update only stations that correspond to the alpha cities shown in their EPRs. The Station Summary Report must be active in the AAA (WY*T) before adding remarks to the report.

Add Station Summary Remarks

WYTRremark free text

<Enter>

The remarks can be from 1 to 100 characters.

When the user has successfully input the Station Sales Report Remarks Entry, the following message will be displayed on the screen:
OK-ADDED TO STATION

The Remarks section of the Station Summary Report is updated for each remark entered.
REMARKS TEXT REMARKS TEXT

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Change Station Summary Remarks

To override the text in the Station Summary remarks area, use the same entry: WYTRnew remark free text Any text already in the remarks area is overwritten. <Enter>

Delete Station Summary Remarks

Use the same format, without additional text, to delete the remarks from the Station Summary Report. WYTR <Enter>

All text in the remarks area will be deleted when using the delete entry.

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Station Summary Report Close Entry

Station supervisors will CLOSE their Station Summary reports at the end of the day (or the next day). The Station Summary Report (WY*T) must be active in the AAA before closing the report. All Agent Sales Reports for the date entered must be closed first in order for the station to be closed.
Note:

If all agents are not closed for the specified date, that particular station report cannot be closed.

Supervisors can close only reports in stations that correspond to the alpha cities shown in their EPRs. Supervisors whos AAA equals CRC can close any stations report. WYTC

Entry

<Enter>

There are no additional qualifiers that can be added to the Station Summary Report Close Entry.

When the Station Summary Report is successfully closed, the following information is displayed:
OK STATION SUMMARY REPORT CLOSED

The status of the Station Summary Report shows CLOSED and a line is added to the bottom of the report to indicate that the report has been closed.
CLOSED 1734/28FEB/EMP123456/STA45105410

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Station Summary Report Auto-Close

If the Station Summary Report is not closed, it will automatically be closed after a specified number of days (as established in the carrier profile). Note that all open Agent Sales Reports for that date must be closed before the Station Summary automatic close function will initiate
Note:

If the Station Summary Report is auto-closed, no adjustments will be made for overages and/or shortages. This can cause problems with the carriers Revenue Accounting.

The status line in the Station Summary Report shows CLOSED and the auto-close is noted at the bottom of the report, as in the following example:
CLOSED 1734/22MAR/AUTO-CLOSED

Station Summary Close Open Agents

If the close entry is attempted and not all Agent Sales Reports have been closed in the station, the following error response is displayed:

UNABLE TO CLOSE AGENT REPORTS STILL OPEN

The following section advises how to view an agents detail directly and how to close an agents detail.

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Supervisory entries With the proper keywords, supervisors can view a Sales Summary for another station, view a Sales Summary for another agent, and can also close another agents report.

Display Sales Summary by Station Number

Allows the supervisor t to display a sales summary by station number without being signed into a ticket printer.
Example entry

WY*SSTA12345678 WY*S STA 12345678

<Enter> Primary action code to display Agent Sales Report Separator Indicator for Station Example Station number

The response is similar to the following example:

WY*C2 AGNT:INDHVW EMP:093248 CTY:IND STA:55485001 09MAR05/1259P CREDIT CARD SALES REPORT FOR 09MAR05 -------------------------------------------------------------SEQ TKT NUMBER FOP FARE TAX TTL TIME 0001 PNR-HXAIMX TEST/PNR A3F44E V 3662154042913 CA USD 0 0 0 1218P 0002 PNR-IGSZCN THOMAS/LILLIAN A3F44E V E3662154042914 CA USD 0 0 0 1219P 0003 PNR-IGSANR ELECTRONIC/TKT A3F44E E3662154042915 CA USD 208.37 24.23 232.60 1221P 0004 PNR-IGSCXV PAPER/TKT A3F44E 3662154042916 CA USD 208.37 24.23 232.60 1221P END OF REPORT

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Note:

Supervisors with the EPR keyword ATACSP and a home city of CRC or HDQ have the capability to view a Sales Summary for any AAA city or station number within their partition. Other supervisors are only able to display those station numbers that correspond with their AAA or Home city. If the agent has sales reports open in multiple stations, then the station number must be included in the format in order to display the correct sales summary.

Display Sales Summary by Employee Number

Allows the supervisor to display the sales summary by employee number. This entry is restricted to those EPRs containing the keyword ASRSPV or ASRREV.

Example entry

WY*SEMP098765 WY*S EMP 098765

<Enter> Primary action code for Agent Sales Report Separator Indicator for employee number Example Employee number (must be six digits)

The response is similar to the following example:

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WY*SD12JAN05STA01718426EMP040040 AGNT:MCO1A2 EMP:040040 CTY:MCO STA:01718426 12JAN05/0135P SALES SUMMARY REPORT FOR 12JAN05 --------------------------------------------------------------SEQ TKT NUMBER FOP FARE TAX TTL TIME 0001 PNR-EMPCBL WOODS/LINDA B86344 E3662153910305 CK 537.68 57.52 595.20 0103P 0002 PNR-EMPCBL WOODS/DALE B86344 E3662153910306 CK 537.68 57.52 595.20 0103P 0003 PNR-EMPJAF ROGERS/ROY B86344 E3662153910307 CA 537.68 57.52 595.20 0108P 0004 PNR-EMPJAF ROGERS/ROY B86344 V E3662153910308 CA 0 0 0 0108P 0005 PNR-JIFWET RICE/MARY B86344 E3662153910309 CC 133.95 28.75 162.70 0110P 0006 PNR-ENQFHR YOUNG/ABLE B86344 E3662153910232 CK 500.46 56.24 556.70 0131P 0007 PNR-ENQFHR YOUNG/CARY B86344 E3662153910233 CK 500.46 56.24 556.70 0131P 0008 PNR-ENQGZT MORGAN/RANDY B86344

The employee number must be six digits. If the number is less than six digits, enter leading zeros.
Note:

If the Agent Sales Summary is closed, the date must be included in the entry, even if accessing the sales summary on the same day that the transactions were made.

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Close Agent Detail

Supervisors can close another agents detail. The supervisor does not have to be designated to a ticket printer before closing the other agents detail. The Supervisor can close a agents detail report in their same station, or an agents report at a different station number with the appropriate keyword. The EPR keyword ATACSP is required to close another agents report. WYACSTA12345678EMP123456
Note:

Example entry

<Enter>

The Account Sales Report mask will not display for a supervisor closing an Agent Detail. To close their own detail, the supervisor must use the WYAC mask entry.

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Option for Agents to close past date accounting reports:

If an accounting report is not closed by an agent or supervisor, and the agent attempts to open a sales report at a later date, the following error response displays:
NEED TO CLOSE THE CURRENT OPEN SALES REPORT

If the agent is unsure of the date for their last open sales report, they may use the following steps: 1. 2. Make the entry to display their accounting report by station number: Example: WY*ASTA12345678 Make the close entry - WYAC

If no monies were collected/reported in the past date accounting report, the past date report will close. If monies were collected/reported, the Account Sales Report Closing mask will display. The top line of the mask will show the date of the last unclosed accounting report. See the following example:

WY WYM ACCOUNT SALES REPORT FOR 15MAR05 CLOSING AGNT:CBBJMQ CTY:CBB STA:12345678 18MAR05/1517 ENTER CASH AND CHECK AMOUNTS CA BOB< >

If known, the agent enters the total cash/checks for the past dates transactions. The past date accounting report will close. If the amounts are not known, the agent will need to escape out of the mask and must display the accounting summary by station and by the date that was shown in the top line of the Account Sales Report Closing mask. Example: WY*ASTA12345678D15MAR The agent should note the cash/check totals from this display and re-enter the WYAC mask to fill in the totals for the past date. The past date accounting report will close.

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Station Manager Report The Station Manager Report is used to display totals collected. The display includes items such as: BAG SST VCH PTA MCO TKT TUR MSR RFD Excess Baggage Special Services Ticket Voucher Prepaid Ticket Miscellaneous Charges Order Ticket Tour Order Miscellaneous Sales Receipt Refund

If a specific item does not have any revenue for the specified day, then the item will not be shown on the report.

If the supervisor is currently signed into an Agent Sales Report, the Station Manager Report for the current date and current station (the station number used to assign the ticket printer) can be displayed by using the following entry:

Entry

WY*SM

<Enter>

If the supervisor is not signed into an Agent Sales Report, the default is the Station Manager Reports for the current day and the currenty AAA city. The response is similar to the following example:

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WY*SMSTA85909321 CTY:KTN STA:85909321 REVENUE BREAKDOWN FOR 14APR04 ITEM TICKET STATION REVENUE GBP TOTAL

14APR04/0301P

DOCUMENTS 1

1022.90 1022.90

CREDIT CARD REFUND EXCESS BAGGAGE MISCELLANEOUS CHARGE ORDER MISCELLANEOUS SALES RECEIPT PREPAID TICKET ADVICE TICKET OTHER-CASH RFND OR RFND FREE TKT STATION REVENUE MD VOIDS VOUCHER TICKET STATION REVENUE JPY JMD

-143262 0 34140 15675 73512 1405371 -36182 1349254

1 1 1 3 1 14 1

JMD JMD

0 98970 198820 198820

2 1 1

TICKET STATION REVENUE MXN

12376.96 12376.96

CREDIT CARD REFUND MISCELLANEOUS CHARGE ORDER STATION REVENUE USD

-784.00 200.00 -584.00

1 1

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Entry Variations

The following qualifiers can be appended to the station manager report entry. The qualifiers determine which dates and stations are to be included on the report. The qualifiers can be input in any order. If the qualifiers are omitted in the entry, the system defaults to the current date and station based on the users AAA. WY*SMDddmmmyy WY*SMDddmmmddmmm WY*SMSTA12345678 WY*SMSTA12345678 /23456789/34567891 WY*SMCTYSEA To request a report for a single day. The year is optional To request a report for a date range. The year is optional. To request a report for a single station To request a report for up to five stations. * Each station is separated by a slash To request a report for all stations within a city. * Only one city may be entered in this format. Print a hardcopy of the Station Manager Report .

WY*SMP

* The Station selection and the City selection are mutually exclusive.

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Quick Reference of Entries W*2AC0923C55555555 Sign in to Automated Ticket Agent Checkout/Designate ticket printer Display the current date Station Summary Report Display the current Station Summary Report by date Display the current Station Summary Report by station number Print the current Station Summary Report Display accounting report by station number Display accounting report by employee number Display the current Station Manager Report Display the current Station Manager Report by date Display the current Station Manager Report by station number Display the current Station Manager Report(s) by city code Print the current Station Manager Report

WY*T WY*TDddmmyy WY*TSTAssssssss

WY*TP WY*ASTAssssssss WY*AEMPnnnnnn WY*SM WY*SMDddmmmyy WY*SMSTAssssssss WY*SMCTYxxx WY*SMP

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Module: Agent Sales Report Station Reports, Supervisor entries Confidential and Proprietary Sabre Holdings Training Guide

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