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Baggage : Create On- Hand Record

Baggage : Create On- Hand Record smart.proven.bankable. Training curriculum for: Interact for SabreSonic Res Interact for

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Table of Contents

Create O n - Hand Records

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On-Hand Records

............................................................................................................................ Creation of an On-hand record

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Quick creation of an On-hand record

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Option Quick

.................................................................................................................... No Bag Tag Match

........................................................................................................... Bag tag Record Match

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Objectives and Requirements

Objectives

By the end of the module, participants will be able to:

Complete an On-hand record

Describe baggage record match

EPR

 

Duty code:

Keyword:

No specific duty codes required

No specific keywords required

UAT

 

Keyword:

No specific keywords required

Preparation

This module should be presented to all users who will have the responsibility for creating On-Hand Baggage Records while working in the Baggage Service area of the airline's operation.

To prepare for teaching this module:

Complete the module Baggage Overview and Record Creation

Reference

For additional information, refer to FOCUS

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Create On-Hand Records

On-Hand Records

It is important to the tracing process that all unclaimed bags be placed in an On-hand Record. When an On-hand Record is created, the Sabre® Passenger Reservations System searches all baggage records in the system for a possible match.

On-hand records are similar to lost baggage records in that they require the following information:

Baggage description line • Bag tag number or UNK

Some optional fields may be added if available:

Remarks about where the bag was found or how it arrived

P assenger’s name

P assenger’s telephone and address

Once an On-hand Record has been created, it will automatically be placed on the station’s On-hand list.

Creation of an On-hand record

An on-hand record can be created from the Create Record functions, by selecting <Shift+F1> from the Baggage tab:

Create On-Hand Records On-Hand Records It is important to the tracing process that all unclaimed bags

Creation of an On-hand baggage record is the same as creating a lost baggage record, as discussed in the previous module, Agent Interface: Baggage Overview and Record Creation.

If data such as the passenger’s name, itinerary, address or phone contacts is unavailable, either enter the pop-up windows blank (in the case of name and itinerary), or indicate PWCT – Passenger Will Contact (in the case of the address and phone fields).

The primary difference between creating a Lost baggage record and an On-hand baggage record occurs in the Record Options: Bag Description pop- up window:

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• • • Select Record Type: choose On-hand Fill in the rest of the pop-up window
Select Record Type: choose On-hand
Fill in the rest of the pop-up window as before
Select <OK>

Continue through the remainder of the baggage record creation booking workflow as previously discussed.

Upon End Transaction, a baggage record locator is assigned by the system and the record is placed on the station’s on-hand list. Example response:

FSD.U0.369564.FSD.12JAN.0834.SWHBUO- MSG SENT

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Quick creation of an On-hand record

Since many on-hand bags will not have the passenger’s information (name, phone, address, itinerary), a Quick On-Hand workflow has been developed to permit fast entry of the data necessary to create an On- Hand Baggage record.

To access the Baggage On-Hand functions, select <Shift + F10> from the Baggage tab.

The On-Hand popup window displays:

• Select Option:
Select Option:

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o Quick Merge / Convert – this option is covered in the module Baggage Forwarding / Delivery Forward / BIS - this option is covered in the module Baggage Forwarding / Delivery

o

o

Option Quick

Select Quick

Select <OK>

The On-Hand: Bag Tag Numbers popup window displays.

o Quick Merge / Convert – this option is covered in the module Baggage Forwarding /

Enter the following information:

City: If the bag tag number is unknown, enter UNK for the city code.

Airline: enter the two-character airline code if the bag tag was issued y another airline. If the airline is omitted, the host airline is assumed.

Tag Number (required if a city code is entered): see note about entering UNK in the City field if bag tag number is unknown.

Select <OK>

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No Bag Tag Match

The response displays on screen. If there is no baggage record in the database with these same bag tag numbers, a On-hand Record is begun. The following is an example of the most commonly seen response:

BO/STT998877 * *A BAG TAGS 1 STT U0 998877 *P5 5/
BO/STT998877
*
*A
BAG TAGS
1 STT U0 998877
*P5
5/

The first line of the example is the entry.

The asterisk (*) on the second line indicates that the information has been accepted and entered.

The third line of the example shows the entry made by the system to display the record. In this example, only a single bag tag number has been entered.

The Remarks pop -up window displays:

No Bag Tag Match The response displays on screen. If there is no baggage record in

This window gives you the opportunity to add any additional information that would assist in matching the bag with the passenger.

Fill in any applicable Remarks

Select <OK>

The End Baggage Record pop-up window displays.

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• Select Option:
Select Option:

o End End and Retrieve End and Clear Window End and Send to WorldTracer

o

o

o

(This is the same End Baggage Record pop-up window as discussed in the Baggage Overview and Create module.)

For purposes of this lesson, select End and Retrieve.

Note:

If multiple Bag Tag Numbers were entered, do not select End and Retrieve . As each bag tag number is given an individual Baggage Record identifier, End and Retrieve is not a valid option in this si tuation.

Select <OK>

The on-hand baggage record is ended and retrieved as an Open BIS (Baggage In System) On-Hand record, and the Baggage Description pop -up window displays. See the following example:

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ER OPEN BIS ON-HAND. SVFRHM O/SST BAG TAGS 1 SST U0 348938 REMARKS - 5 1 BAG WAS IN OVERSIZED AREA AFTER LAST DEPARTURE

STT43Y.20JUN.1457

STT.STT43Y 1458/20JUN04 SVFRHM

ER OPEN BIS ON-HAND. SVFRHM O/SST BAG TAGS 1 SST U0 348938 REMARKS - 5 1

This is very similar to the Baggage Description pop- up window as described in the Baggage Overview and Create module. Please refer to the Baggage Overview and Create module for usage details and responses. The d ifferences are that:

The Record Type is automatically entered as On-Hand, so the Record Type field does not display

The Contents (Remarks) are a required field

Once the Baggage Description items are entered, select <OK>.

If your carrier participates in Content Categories, the Content Categories and Category Descriptions pop -up windows display. Again, please refer to the Baggage Overview and Create module for usage and responses.

Once the Baggage Description is entered (with Content Categories and Category Descriptions, as applicable), the End Baggage Record pop -up window re-displays.

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• Select Option (as desired) • Select <OK>
Select Option
(as desired)
Select <OK>

The requested transaction is performed.

Bag tag Record Match

At times, when creating a record for an On-hand bag, a response message d isplays that advises there is an existing Baggage Record in the system with the same bag tag number. See the following example:

BO/STXU0887766

BAGGAGE RECORDS W/SAME TAG NUMBER 01.STX U0 887766.19JUN.STX.0916.SGCQYA.OPEN * *A BAG TAGS 1 STX U0 887766 NONE

BAGGAGE RECORDS W/SAME TAG NUMBER

The system responded with a banner advising that there are other existing records with this same tag number.

01.STX U0 887766.19JUN.STX.0916.SGCQYA.OPEN

On the third line of the example, the Sabre system indicates there is:

one (01) existing record for tag number 887766

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issued for the destination of St. Croix

on U0 Airlines

The record was created on 19 June at 0916.

The record locator is SGCQYA and the file is in Open status.

Knowing there is a previously existing record for the same bag tag number, you will most likely prefer to ignore the On-hand record in progress, and display the existing record.

Select the <Esc> key

<Ctrl+I> to ignore the creation of a new record

Use an option from Display Record label <Shift + F2> (Refer to the Baggage Overview and Create module for the Display Record options)

There may be important information that can be obtained from the existing record. More importantly, you can reference the existing record to advise baggage forwarding flight information.

See the module Tracing Techniques for details on Baggage Forwarding.

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