BHANUPRAKASH S.G Mobile No: +91-9611257754 Career b!

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E-mail: sgbhanuprakash@gmail.com

Challenging responsibilities in a professional environment where analytical, problem solving skills, experience and application knowledge can be put in for the successful execution of the project. S%&&ar': Over (e Pl%) *ear) experience in the information technology industry, with ability to work on Own initiative, as part of team and motivating team to achieve the objectives. ood analytical and !roblem solving skill to maintain "uality standards. Pro+e))io(al ,-.erie("e: 1. r/a(i0a#io( #esignation %xperience Client 2. r/a(i0a#io( #esignation %xperience Client 9ob Re).o()ibili#ie): &ttended day3to3day problems at end user. 1nstallation of Operating $ystem like 4indows 5p,6 7 4indows server '((* on different hardware platform. 2roubleshooting hardware related issues #esktop and application support for all 8ser9s. Co3ordination with vendor for solving hardware and network related issues. 8pdating security features, patches and &ntivirus updates on desktop. Configuration of network printers, $canners, etc.. #ay to day activities like backup 7 :estore, &ntivirus update. : : : : : : : 1i.ro 2(+o3e"4 5#6 34ro Ma/(a 2(+o#e"4 P$# 5#6. #esktop $upport %ngineer &ug '()* to +eb '(), -#+C .&/0 2&.%l)e 2(#er(e#7or8) 3e"4(olo/' 5#6. $ystem &dministrator /ov '()' to &ug '()*

: 112$.

 2rouble shooting ; &ssembling !C9s, !rinter Configuration. 2roubleshooting and configuring <$ Outlook. 1nstalling and configuring =otus Clients 6.(.', > etc and troubleshooting all =otus /otes related problems !roviding :emote $upport +or the -#+C .anks in $outh 1ndia &ctivating <icrosoft products like operating systems 7 <$3office, etc through telephone. !roviding assistance in a pleasant and professional manner over !hone, %3mail, Chat and :emote #esktop. Creating 8sers in &# '((* and adding with groups 8ser id management password reset account lock out &pplying group polices for users and groups through O8 &ssigning sharing and security for folder sharing to all users and groups 8ser creation, 8ser account lockout polices and password reset. 4orking with $ervice3desk management tool and providing resolution $upporting the 8sers remotely thro the :emote <onitoring tools like /et meeting, ?/C ?iewer Mail Ma(a/e&e(#: 1nstalling, Configuring and trouble3shooting =otus /otes client. &lso 1ncludes Configuring 13notes and 4eb3mail for =otus notes clients. =otus notes, 13notes, 4ebmail password synchroni@ation, archival recovery and archival issues, providing &C= update for users. Cer#i+i"a#io() Cisco Certified /etwork &ssociate in '()*. AC$CO)',(,B()C. &D and /D /etworking Course in '((> from $uwega $oftware 2echnologies, .angalore. A"a6e&i" :%ali+i"a#io(: < C & from #r. &mbedkar 1nstitute of 2echnology A&ffi to ?28,.elgaumC,.angalore in the year '()'. . C & from 8niversal College A&ffiliated to .angalore 8niversityC in the year '((6. -igher $econdary +rom $ E : College,.angalore in the year '((,.

 $econdary +rom &urobindo ?idya <andir,.angalore in the Fear '(((.

Per)o(al 2(+or&a#io(: Na&e ;. .B <a#4er=) Na&e Ge(6er 5a(/%a/e) K(o7( Mari#al S#a#%) Na#io(ali#' Pre)e(# A66re)) : .-&/8!:&0&$- $. : *(3$ep3)B>, : ovindaiah $.0 : <ale : %nglish, 0annada and -indi. : $ingle : 1ndian : G)(, =1 'nd $tage,0-. Colony, .asaveshwaranagara, .angalore3HI((6B.

;e"lara#io(: 1 hereby declare that the above written particulars are true and correct to the best of knowledge and belief. #ate: !lace: A.hanu!rakash $. C