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BUDGETING and PERFORMANCE ANALYSIS

Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento MM 2013-A

Budgeting 101
A budget is a quantitative expression of a plan for a defined period of time. It may include planned sales volumes and revenues, resource quantities, costs and expenses, assets, liabilities and cash flows. (CIMA Official
Terminology, 2005)

Budgeting helps all types of organization to plan and control their operations, and to support their managerial strategies. A budget sets out the benchmark against which performance will be measured. Managers should be held responsible for those items that they can actually control to a significant extent.
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Budgeting 101
Define goals and objectives Communicate plans Think about and plan for the future

Advantages
Coordinate activities Uncover potential bottlenecks Means of allocating resources

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Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

Budgeting 101: Budget Period


Operating Budget

2013

2014

2015

2016

Operating budgets ordinarily cover a one-year period corresponding to a companys fiscal year.
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A continuous (or rolling) budget is a 12-month budget that rolls forward one month (or quarter) as the current month (or quarter) is completed.
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Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

Budgeting 101: Budget Process


Stakeholders Input / Target Setting

Monitoring / Evaluation

Budget Preparation / Formulation

Execution

Approval Process
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Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

Budgeting 101: Budget Process


TOP-DOWN / Imposed
Unrealistic high targets = motivation is at risk Too much slack = waste may occur

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Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

Budgeting 101: Budget Process


BOTTOM-UP / Participative
Most employees are members of the budget team More accurate estimate Motivation is higher; unrealistic is not an excuse Potential increase in slack is higher; needs counter check
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Budgeting 101: Budget Process


PARALLEL / Negotiated

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Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

Budgeting 101: Master Budget


Sales budget
Ending inventory budget Production budget Selling and administrative budget

Direct materials budget

Direct labor budget

Manufacturing overhead budget

Cash Budget Budgeted income statement


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Budgeted balance sheet


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Budgeting 101: Alternatives


Budgeting Types / Alternatives Rolling forecast Incremental / Last year plus percentage Bottom up Activity based budgeting Zero based budgeting Demand pull % 48 45 41 30 26 16

Activity based - is based on an activity framework. It uses cost driver data in the budget setting and variance feedback processes. Zero based - requires all costs to be specifically justified by the benefits expected Incremental - where the budget is based on the previous period's budget or on actual results, and contains an uplift for inflation or other known changes
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Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

Budgeting 101:
How would you drive your budget in case of the following scenarios: STARTING-UP SOLD-OUT Market, Capacity = Demand UNDERUTILIZED, Capacity < Demand SHORTAGE, Capacity > Demand

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Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

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Budgeting 101: Planning Budget


Planning Budget

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Actual Results . . .
Actual Results

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Flexible Budget
Actual Results Compared with the Planning Budget

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Flexible Budget
Planning budgets are prepared for a single, planned level of activity. Performance evaluation is difficult when actual activity differs from the planned level of activity.
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Hmm! Comparing static planning budgets with actual costs is like comparing apples and oranges.

Flexible Budget
The relevant question is . . .
How much of the cost variances is due to higher activity, and how much is due to cost control?

To answer the question, we must the budget to the actual level of activity.

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Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

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Flexible Budget
May be prepared for any activity level in the relevant range. Show costs that should have been incurred at the actual level of activity, enabling apples to apples cost comparisons. Help managers control costs. Improve performance evaluation.
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Flexible Budget
Flexible Budget

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Performance Analysis: Activity Variance


Flexible Budget Compared with the Planning Budget
Activity and revenue increase by 10 percent, but net operating income increases by more than 10 percent due to the presence of fixed costs.

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Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

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Performance Analysis : Revenue Variance


Flexible Budget Compared with the Actual Results
$1,750 favorable revenue variance

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Performance Analysis : Spending Variance


Flexible Budget Compared with the Actual Results
Spending variances

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Performance Analysis:

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STANDARD COSTS
Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento MM 2013-A

Value of a Good/ Service

Price

Quan tity

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Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

STANDARDS are benchmarks or norms for measuring performance. Types of Standards


Quantity Standards
specify how much of an input should be used to make a product or provide a service.
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Price Standards
specify how much should be paid for each unit of the input.

Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

ASSUMPTIONS:
Manufacturing Practical

Company

Standards

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Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

Deviations from standards deemed significant are brought to the attention of management, a practice known as Management by Exception.

Amount

Standard Direct Material

Direct Labor

Manufacturing Overhead

Type of Product Cost


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Price Standards

Quantity Standards

Final, delivered cost of materials, net of discounts.

Summarized in a Bill of Materials.

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Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

Standard Price/ Unit

Purchase Price Freight Purchase Discount Standard Price/ml

P 135.00 9.45 2.70 P 147.15

Standard Quantity/ Unit

Material Requirements Allowance for Waste & Spoilage Allowance for Rejects Standard Quantity, in ml
Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

5.00 0.35 0.10 5.45


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Rate Standards

Time Standards

Often a single rate is used that reflects the mix of wages earned.

Use time and motion studies for each labor operation.

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Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

Standard Rate/Hour

Basic Wage Rate/Hour Tax at 10% Fringe Benefits at 8% Standard Rate/ DL Hour

P 53.63 5.36 4.29 P 63.28

Standard Quantity/ Unit

Basic Labor Time/Unit, in hours Allowance for Breaks/Personal Needs Allowance for Machine Downtime Allowance for Rejects _____ Standard DL Hour/ Vial
Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

0.10 0.01 0.03 0.02 0.16


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Rate Standards

Quantity Standards

The rate is the variable portion of the predetermined overhead rate.

The quantity is the activity in the allocation base for predetermined overhead.

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Standard Rate/Hour

Predetermined Overhead Rate: P 12.66

Standard Quantity/ Unit

Direct Labor-Hours/Vial: 0.016

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(1)
Inputs Standard Price or Rate P 147.15/ ml P 63.28/hour P 12.66/hour

(2)
Standard Quantity or Hours 5.450 ml 0.16 hour/vial 0.16 hour/vial

(1) X (2)
Standard Cost P 801.97 10.12 2.03 P 814.12

Direct Materials Direct Labor Variable Mfg Overhead

Total Standard Cost/Unit

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Identify questions

Receive explanations

Take corrective actions

Analyze variances

Conduct next periods operations


Prepare standard cost performance report

Begin

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(1)

(2)

(3)

Actual Quantity Actual Price

Actual Quantity Standard Price

Standard Quantity Standard Price

Price Variance
(1) (2)

Quantity Variance
(2) (3)

Materials Price Variance Materials Quantity Variance Labor Rate Variance Labor Efficiency Variance Variable OH Rate Variance Variable OH Efficiency Variance

TOTAL VARIANCE
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Actual Quantity Actual Price

Actual Quantity Standard Price

Standard Quantity Standard Price

Price Variance
AQ (AP SP)

Quantity Variance
SP (AQ SQ)

AQ = Actual Quantity AP = Actual Price


MANACC

SP = Standard Price SQ = Standard Quantity


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Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

Variabl e Mfg OH

Direct Materi als Direct Labor

Product Cost
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GlaxoSmithKline Philippines, Inc. Variance Report Purchasing Department


(1) Item Purchased Keppra IV Quantity Purchased 250,000ml (2) Actual Price P 145.00 (3) (4) Total Price Variance (1) x (4)

Difference in Standard Price Price (2) - (3) P 147.15

P 2.15 P 537,500.00 F

Type of Materials
Keppra IV

Standard Price

Actual Quantity

P 147.15 250,000ml

Standard Difference in Total Quantity Quantity Quantity Variance Allowed (2) - (3) (1) x (4) 45,000*5.45 = 4,750ml P 698,962.50 U 245,250ml

MATERIALS VARIANCE= 537,500 F + 698,962.50 U =


MANACC Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

P 161,462.50U
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GlaxoSmithKline Philippines, Inc. Variance Report Purchasing Department


(1) Item Purchased Keppra IV Actual Hours of Input 8,200 (2) (3) (4) Labor Rate Variance (1) x (4) P 4,346 F

Actual Rate Standard Rate Difference in of Input of Input Rate (2) - (3) P 62.75 P 63.28 P 0.53

Type of Materials
Keppra IV

Standard Rate of Output

Actual Standard Hours Difference in Labor Efficiency Hours of for Output Hours Variance Input (2) - (3) (1) x (4) 45,000*0.16 = P 63.28 8,200 1,000 P 63,280 U 7,200

MATERIALS VARIANCE= 19,350.00 F + 66,217.50 U =


MANACC Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

P 58,934 U
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GlaxoSmithKline Philippines, Inc. Variance Report Purchasing Department


(1) Item Purchased Keppra IV Actual Hours of Input 8,200 (2) (3) (4) Labor Rate Variance (1) x (4) P 4,346 F

Actual Rate Standard Rate Difference in of Input of Input Rate (2) - (3) P 11.00 P 12.66 P 1.66

Type of Materials
Keppra IV

Standard Rate of Output

Actual Standard Hours Difference in Labor Efficiency Hours of for Output Hours Variance Input (2) - (3) (1) x (4) 45,000*0.16 = P 12.66 8,200 1,000 P 12,660 U 7,200

MATERIALS VARIANCE= 19,350.00 F + 66,217.50 U =


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P 8,314 U
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Rule of Thumb : Variance Analysis should NOT be used to assign blame but to support line managers and assist them in meeting the goals they set for the company.

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GOAL SETTING: Budgets + Standards


If Not Met

VARIANCE
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How do I know which variances to investigate?

Larger variances, in dollar amount or as a percentage of the standard, are investigated first.
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Warning signals for investigation Favorable Limit Desired Value

Unfavorable Limit

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Variance Measurements
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Management by exception

Promotes economy and efficiency

Advantages

Simplified bookkeeping
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Enhances responsibility accounting


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Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

Emphasizing standards may exclude other important objectives. Potential Problems Standard cost reports may not be timely. Invalid assumptions about the relationship between labor cost and output.
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Favorable variances may be misinterpreted.

Emphasis on negative may impact morale. Continuous improvement may be more important than meeting standards.
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Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

OPERATING PERFORMANCE MEASURES


Alcaraz, De la Pea, Luciano, Santiago, Sarmiento MM 2013-A

Delivery Performance Measure


Order Received Production Started Goods Shipped

Wait time

Process Time

Inspection Time

Move Time

Queue Time

Throughput Time Delivery Cycle Time


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Throughput or Manufacturing Cycle time is the sum of process time, inspection time, move time, and queue time Delivery cycle time is the elapsed time from when a customer order is received to when the completed order is shipped

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Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

Delivery Performance Measure


Order Received Production Started Goods Shipped

Wait time

Process Time

Inspection Time

Move Time

Queue Time

Throughput Time Delivery Cycle Time Manufacturing Cycle Efficiency


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Value-added time
___________________________________________________

Manufacturing Cycle Time


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Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

An MCE less than one indicates that nonvalue-added time is present in the production process Process time is the only value-added time

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Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

Application:

Vermex Company keeps careful track of the time relating to orders and their production. During the most recent quarter, the following average times were recorded for each unit or order: Times in Production Wait Time Inspection Time Process Time Move Time Queue Time Days in Production 17.0 0.4 2.0 0.6 5.0

Goods are shipped as soon as production is complete.


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Required: Calculate manufacturing cycle efficiency. MCE = Value-added time / Throughput time MCE = 2.0 days* / 8.0 days** MCE = 0.25

*Only process time (2.0 days) represents value-added time **Throughput time = Process time + Inspection time + Move time + Queue time = 2.0 days + 0.4 days + 0.6 days + 5.0 days = 8.0 days
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Summary:
Measures Formula

Throughput or Manufacturing Cycle Time

Move + Process + Inspection + Queue

Delivery Cycle Time

Wait Time + Throughput Time

Manufacturing Cycle Efficiency


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Process Time / Throughput Time


Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

What does the figure says?

If the MCE is less than 1, then non-value added time is present in the production process. If the firm wants to reduce throughput and delivery cycle and increase MCE it should begin by finding ways at reducing non-value adding times.

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Segment Reporting, Decentralization and the Balanced Scorecard


Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento MM 2013-A

DECENTRALIZATION
the delegation of decisionmaking function or power from a central authority to lower levels of management.
+ Top Management can focus on Strategy. + Lower Management, with detailed & up-todate information, can make decisions quickly. + Empowerment increases motivation and fosters growth. - Without strong central direction, spreading innovative ideas may be difficult. - Lower Management may lack coordination when making own decisions. - Decisions may not be in line with entire organizations objectives.
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Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

RESPONSIBILITY ACCOUNTING

Cost Centers
have control over costs.

Profit Centers
have control over costs and revenues.

Investment Centers
have control over costs, revenues and investments in operating assets.

RESPONSIBILITY CENTERS
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RESPONSIBILITY CENTERS
Payak Manufacturing
President and CEO

Operations
Vice President

Finance
CFO

General Services
Vice President

Personnel
Vice President

Undergarments
Product Manager

Shirts
Product Manager

Trousers
Product Manager

Production
Manager

Packaging
Manager

Distribution
Manager

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RESPONSIBILITY CENTERS
Payak Manufacturing
President and CEO

Operations
Vice President

Finance
CFO

General Services
Vice President

Personnel
Vice President

Undergarments
Product Manager

Shirts
Product Manager

Trousers
Product Manager

Production
Manager

Packaging
Manager

Distribution
Manager

COST CENTERS
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Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

RESPONSIBILITY CENTERS
Payak Manufacturing
President and CEO

Operations
Vice President

Finance
CFO

General Services
Vice President

Personnel
Vice President

Undergarments
Product Manager

Shirts
Product Manager

Trousers
Product Manager

PROFIT CENTERS

Production
Manager

Packaging
Manager

Distribution
Manager

COST CENTERS
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Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

RESPONSIBILITY CENTERS
INVESTMENT CENTERS
Operations
Vice President

Payak Manufacturing
President and CEO

Finance
CFO

General Services
Vice President

Personnel
Vice President

Undergarments
Product Manager

Shirts
Product Manager

Trousers
Product Manager

PROFIT CENTERS

Production
Manager

Packaging
Manager

Distribution
Manager

COST CENTERS
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Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

SEGMENT REPORTING
A segment is any part or activity of an organization about which managers seek cost, revenue or profit data.

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Keys to Segmented Income Statements


A contribution format should be used because it separates fixed from variable costs and it enables the calculation of a contribution margin. Traceable fixed costs should be separated from common fixed costs to enable the calculation of a segment margin.

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Traceable and Common Fixed Costs


Operations

Common Fixed Costs support more than one business segment, but is not traceable in whole or in part to anyone of the business segments.
Personnel

Finance

General Services (Admin, Facilities)

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Traceable and Common Fixed Costs


Operations

Common Fixed Costs - eg. Salary of President and CEO

Finance

General Services (Admin, Facilities)

Personnel

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Traceable and Common Fixed Costs


Operations

Common Fixed Costs - eg. Salary of President and CEO

Finance

General Services (Admin, Facilities)

Personnel

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Traceable and Common Fixed Costs


Operations

Finance
Common Fixed Costs

General Services (Admin, Facilities) Personnel

Traceable Fixed Costs are incurred because of the existence of a particular business segment that would be eliminated over time if the segment were eliminated.

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Traceable and Common Fixed Costs


Operations

Finance
Common Fixed Costs

General Services (Admin, Facilities) Personnel

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Traceable and Common Fixed Costs

Common Fixed Costs

Finance

-Cost of accounting software

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Segmented Income Statement in Contribution Format


Segments Defined as Divisions Divisions Payak Manufacturing Sales Variable Expenses: Variable Cost of Goods Sold Other Variable Expenses Contribution Margin Traceable Fixed Expenses Division Segment Margin Common Fixed Expenses NET OPERATING INCOME $ 580,000 208,800 58,000 313,200 197,200 116,000 92,600 23,400 $ Shirts 394,400 171,216 47,560 175,624 98,600 77,024 $ Trousers 150,800 31,320 8,700 110,780 88,740 22,040 Undergarments $ 34,800 6,264 1,740 26,796 9,860 16,936

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SEGMENT MARGIN
A segment margin is obtained by deducting traceable fixed costs from the segments contribution margin. It represents the margin available after a segment has covered all of its own traceable costs.

Segment Margin vs. Contribution Margin SM is the best gauge of the long-run profitability of a segment. It is most useful in major decisions that affect capacity such as dropping a segment. CM is useful in decisions involving short-run changes in volume, such as pricing special orders that involve temporary use of capacity.
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Segmented Income Statement in Contribution Format


Segments Defined as Divisions Divisions Payak Manufacturing Sales Variable Expenses: Variable Cost of Goods Sold Other Variable Expenses Contribution Margin Traceable Fixed Expenses Division Segment Margin Common Fixed Expenses NET OPERATING INCOME $ 580,000 208,800 58,000 313,200 197,200 116,000 92,600 23,400 $ Shirts 394,400 171,216 47,560 175,624 98,600 77,024 $ Trousers 150,800 31,320 8,700 110,780 88,740 22,040 Undergarments $ 34,800 6,264 1,740 26,796 9,860 16,936

Common costs should not be allocated to the divisions. These costs would remain even if one of the divisions were eliminated.
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Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

Levels of Segmented Statements


Segments Defined as Divisions Divisions Payak Manufacturing Sales Variable Expenses: Variable Cost of Goods Sold Other Variable Expenses Contribution Margin Traceable Fixed Expenses Division Segment Margin Common Fixed Expenses NET OPERATING INCOME $ 580,000 208,800 58,000 313,200 197,200 116,000 92,600 23,400 $ Shirts 394,400 171,216 47,560 175,624 98,600 77,024 $ Trousers 150,800 31,320 8,700 110,780 88,740 22,040 Undergarments $ 34,800 6,264 1,740 26,796 9,860 16,936

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Levels of Segmented Statements


Segments Defined as Product Lines Shirts Division Sales Variable Expenses: Variable Cost of Goods Sold Other Variable Expenses Contribution Margin Traceable Fixed Expenses Product Line Segment Margin Common Fixed Expenses NET OPERATING INCOME $ 394,400 171,216 47,560 175,624 88,600 87,024 10,000 77,024 $ Cotton Knit Shirts 145,928 55,453 17,511 72,964 32,104 40,860 Product Lines Woven Cotton Shirts $ 130,152 49,458 15,618 65,076 31,236 33,840 $ Man-made Fiber Shirts 118,320 66,306 14,430 37,584 25,259 12,325

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Levels of Segmented Statements


Segments Defined as Product Lines Shirts Division Sales Variable Expenses: Variable Cost of Goods Sold Other Variable Expenses Contribution Margin Traceable Fixed Expenses Product Line Segment Margin Common Fixed Expenses NET OPERATING INCOME $ 394,400 171,216 47,560 175,624 88,600 87,024 10,000 77,024 $ Cotton Knit Shirts 145,928 55,453 17,511 72,964 32,104 40,860 Product Lines Woven Cotton Shirts $ 130,152 49,458 15,618 65,076 31,236 33,840 $ Man-made Fiber Shirts 118,320 66,306 14,430 37,584 25,259 12,325

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Hindrances to Proper Cost Assignment


Omission

of Costs: Costs assigned to a segment should include all costs attributable to that segment from the companys entire value chain. Inappropriate methods for assigning traceable costs among segments: Failure to trace costs directly Inappropriate allocation base Arbitrarily Dividing Common Costs among Segments

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Evaluating Investment Center Performance

RETURN ON INVESTMENT

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RETURN ON INVESTMENT (ROI) Formula


Earnings Before Interest and Taxes ( (EBIT) )

Net operating income ROI = Average operating assets


Cash, accounts receivable, inventory, plant and equipment, and all other assets held for operating purposes; computed as average of beginning and ending assets
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RETURN ON INVESTMENT (ROI) Formula Net operating income Margin = Sales Sales Turnover = Average Operating Assets

ROI = Margin x Turnover

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ELEMENTS OF ROI

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Sample Exercise Montvale Burger Grill


Sales Operating expenses Net operating income Average operating assets $ $ $ $ 100,000 90,000 10,000 50,000

ROI = Margin x Turnover


Net operating income ROI = Sales x Sales Ave. Operating Assets

=
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$10,000 $100,000

$100,000 $50,000
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= 10% x 2 = 20%
Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

Sample Exercise Montvale Burger Grill


Investing in Operating Assets to increase Sales Assume that the manager is considering to invest $2,000 in an ice cream machine that is assumed to boost sales by $4,000, while increasing operating expenses by $1,000. Net operating income ROI = Sales x Sales Ave. Operating Assets

$13,000 $104,000

$104,000 $52,000

= 12.5% x 2 = 25%
MANACC

ROI increased from 20% to 25%.


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Criticisms of ROI
In

the absence of the Balanced Scorecard, management may not know how to increase ROI. Managers often inherit many committed costs over which they have no control making it difficult to fairly assess the performance of this manager. Managers evaluated on ROI may reject profitable investment opportunities.

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Evaluating Investment Center Performance

RESIDUAL INCOME

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RESIDUAL INCOME
Residual Income is the net operating income that an investment center earns above the minimum required return on its operating assets.

ROI vs Residual Income ROI measures net operating income earned relative to the investment in average operating assets. Residual income measures net operating income earned less the minimum required return on average operating assets.
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RESIDUAL INCOME

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RESIDUAL INCOME

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RESIDUAL INCOME

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RESIDUAL INCOME vs ROI New Project

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RESIDUAL INCOME vs ROI New Project

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RESIDUAL INCOME
Performance Evaluation using ROI vs Residual Income/EVA To maximize ROI, the manager will not pursue investments with lower rate of return than its divisions current ROI even if it is above the companys minimum requirement. To maximize Residual Income, the manager will pursue investments that are higher that the set minimum ROI. Economic Value Added (EVA) is a concept in which value is created when the return on the firm's economic capital employed is greater than the cost of that capital. This is computed by making adjustments on GAAP financial statements.
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Evaluating Performance

BALANCED SCORECARD

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Balanced Scorecard is an integrated set of performance measures that are derived from and support the organizations strategy.
Financial Performance Measures Internal Business Processes Learning and Growth Customers

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BALANCED SCORECARD
Need for non-financial measures Financial measures are lag indicators that report on the results of past actions; while, non financial measures of key success drivers are leading indicators for future financial performance. Top managers are ordinarily responsible for financial performance measures not lower level managers. Non financial measures are more likely to be understood and controlled by lower level managers.

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BALANCED SCORECARD

A personal scorecard should contain measures that can be influenced by the individual being evaluated and that support the measures in the overall balanced scorecard.

If we improve this performance measure, then,

This other performance measure should also improve.


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Alcaraz, Dela Pena, Luciano, Santiago, Sarmiento

BALANCED SCORECARD

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KEY PERFORMANCE INDICATORS


Features of well-designed KPIs: Easily understood Has clear and direct line of sight to a strategic goal or objective Simple Has an owner Has at least one strong link to at least one other measure Provides regular feedback over time Is cost effective to measure Is fully documented
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BALANCED SCORECARD

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