Department of Business Administration

Course: Human Resource Management.

Topic: Report on Gripe Session
Submitted to:
Md. Ishtiak Uddin Lecturer of UAP Dep. of usiness Administration T!e Uni"ersit# of Asia Pacific

Submitted b#: Group: $

Date of submission: June 30, 2012

Group $ Name Md-Khairul Islam Md. n!ar "ossain Md. $mul "uda &ai'ul no!er &hi(l) *aman ,u -handra .as nik &addam "ossain &an$ida Khan -ho!dhur) *e(unnesa 0armi 1agna 2aul Reg. No. 10102035 101020#1 101020%5 1010200# 0+102055 101020/5 101020%+ 10102053 10102033 1010201#

"UM N R3&4UR-3 M N 53M3N6 ABLAZE CREATIVE GARMENT FACTORY

Super"isor % Manager % Persona' sec. % ,or+er-$ % ,or+er-.% ,or+er-/ % 0. )or+er% ,or+ers Leader % Doctor- $% Mac!ine Man % ,or+er )ife%

Md. &!airu' (s'am Md. An)ar Hossain San*ida +!an &ai'ul n!ar Apu C!andra Das Saddam Hossin C!o)d!ur# 1ibunnesa Md. A*mu' Huda 2aim S!ib'# 1aman &ai'ul n!ar Lagna Pau' 2art 1

7Manager sits on his desk and 8alls his se8retar)9 Manager: 3ca''ing P4RS52AL S4CR4TAR67 He''o 8..San*ida 23R&4N 1 &3-R36 R;: Good morning sir... Manager: Morning...P'ease ca'' t!e super"isor in m# des+. 23R&4N 1 &3-R36 R;: 5+8 sir. 23R&4N 1 &3-R36 R;: 3ca''ing super"isor7 He''o8.. Sir9 Manager Sir ca'' #ou on !is des+. &u,er<isor: Ma# ( coming sir: Manager: 6es... P'ease ta+e t!e sit. &u,er<isor: T!an+ #ou sir9 Are #ou ca'' me sir: Manager: 6es8)!at condition of our production process: &u,er<isor: 5ur productions continue to )e''. Manger: ,e )ant to increase our producti"it#9 do #ou +no) an# mac!ine t!at can increase our producti"it#. &u,er<isor: 6es8 )e can increase our producti"it# more ;<mi''ion do''ar t!an our current producti"it#9 if )e insta'' a ne) tec!ni=ue of e'ectronic mac!ine t!at are more efficient t!an our current mac!ine. Manager: 4>act'#8( am a'so +no)n about t!is mac!ine. T!ese mac!ines are more effecti"e in our producti"it#. &u,er<isor: 6es sir. (t a'so reduce t!e 'abor cost Manager: 5+8 gi"e me t!e tota' information about t!e mac!ine =uic+'#. &u,er<isor: 5+ sir9 ( tr# to co''ect t!e fu'' information. Manager: 6ou can go no). &u,er<isor: T!an+ #ou sir.

7&u,er<isor 8on<ersation !ith 2ersonal &e8retar), su(mit the ne! ma8hine in'ormation 'ile9 &u,er<isor: Good morning9 Madam. 23R&4N 1 &3-R36 R;: Morning &u,er<isor: P'ease ta+e t!is fi'e and submit it to sir. 23R&4N 1 &3-R36 R;: ,!at is it: &u,er<isor: (t?s t!e (nformation about ne) mac!ine. 2ersonal &e8retar): 5+... ( )i'' submit it. 72ersonal &e8retar) go to the Manager and su(mit the 'ile9 2ersonal &e8retar): Ma# ( come in sir: Manager: 6es. Come in. 2ersonal &e8retar): Sir. Super"isor sir gi"es me t!is ne) mac!ine information fi'es to submit #ou. Manager: 5+. 6ou can go no). 2ersonal &e8retar): t!an+ #ou sir. 3,ait78. @Manager ca''s !is P4RS52AL S4CR4TAR6A Manager: He''o8 San*ida 23R&4N 1 &3-R36 R;: 6es sir. Manager: P'ease ca'' t!e super"isor. 23R&4N 1 &3-R36 R;: 5+ sir. @P4RS52AL S4CR4TAR6 ca'' t!e super"isorA 23R&4N 1 &3-R36 R;: He''o... sir. Manager Sir ca''s #ou to meet )it! !im. 7&u,er<isor goes to the Manager room9 &u,er<isor: Ma# ( come in Sir: Manager: 6es come in. ( t!in+ t!ese ne) mac!ine are more producti"e t!en our current mac!ine. ( a'so meeting )it! managing director9 ot!er department9 t!e# a'so support to purc!ase it. 5+ prepare to start t!e ne) mac!ine. &u,er<isor: 5+... Sir8 @Manager9 Super"isor9 P4RS52AL S4CR4TAR6 'ea"e t!e p'aceA 2art 2 @(nsta'' t!e ne) mac!ine. Some )or+er and mac!ine man to act t!e insta'' mac!ineA &u,er<isor: Are #ou comp'eted to set up t!e ne) mac!ine Ma8hine man: 6es sir 3'oud'#7 &u,er<isor: Are #ou te''ing t!em !o) to dri"e t!e mac!ine. Ma8hine man: 6es sir ( to'd t!em9 Ho) to dri"e it. 3T!e# act to dri"e t!e mac!ine7

Ma8hine man: Sir t!ese mac!ines are so difficu't. ( t!in+ t!e# need training. @Super"isor indicates t!e )or+ersA: come !ere. &u,er<isor: Do #ou need an# e>tra training to dri"e t!e mac!ine. ( t!in+ #ou don?t need an# e>tra training it is t!e same of our o'd mac!ine =orkers: 2o sir )e can do it. =orker >3?: 2o sir )e need training ( t!in+ t!is mac!ine uses to difficu't. &u,er<isor: (t?s a simp'e tas+. =orker >2?:don?t )orr# sir9 )e )i'' manage it. &u,er<isor: 5+8 Mac!ine man )i'' train #ou if #ou need more. 2art 3 74ne da) later- all !orkers attend to there !ork and the) are !orking !ith ne! ma8hine9 =orker >2?: Hi8,or+er 3Saifu'7. Ho) are #ou: =orker >1?: ( am 0ine9 and #ou: =orker >2?: ( am a'so fine. Are #ou fee'ing comfort to use it: =orker >1?: ( am a'so agreeing )it! 4"an 3)or+er-/79 it?s dangerous to )or+ )it!out training. =orker >3?: T!is mac!ine is dri"ing to so difficu't. ( am not fee'ing comfort to dri"e it. =orker >0?: ( don?t +no)9 )!# compan# insta'' ne) mac!ine9 is it usefu'9 ( t!in+s it?s !armfu' for us. ,!at do #ou t!in+ about it: =orker >2?: ( t!in+ different9 Ma# t!ese mac!ines decrease our )or+ pressure and if )e use it proper'# )e produce more t!an our current producti"it#9 from additiona' production )e can recei"ed more )ages. =orker >0?: 5!... Hmmm8 #our t!in+ is abso'ute'# rig!t t!is is t!e ne) possibi'it# for us. ut compan# s!ou'd pro"ide us proper training to using t!is mac!ine. @Sudden'# one accident )i'' occur. ,or+er 3/7 inBured b# t!e mac!ineA =orker >3?: 5!.5!.5! He'p me 3/7.5!8m# A''a! !e'ps me8 sa"e me sa"e me. =orker >0?: 5! no !is !and in mac!ine. Some one !e'ps !im. =orker >1?: Some one ca''s t!e 'eader. =orker >2?: Leader comes )it! me. =orker leader: )!at?s !appen: =orker >2?: ,or+er / is inBured. =orker leader: P'ease ta+e !im to !ospita'. And one person ca''s t!e super"isor. 2art # 7 ll !orkers, =orker leader and su,er<isor sta) in "os,ital9 =orker >1?: ,!ere is doctor: Doctor8 Doctor8 3Doctor ta+es a norma' treatment7

.o8tor: ( t!in+ !is !and is no) unusab'e. He immediate'# needs a minor operation. And need to stop t!e b'eeding or !e )i'' be d#ing. =orker 1eader: ,!ere is 4"ans )ife an# on inform !is fami'#. Apu ca'' !is fami'# 3Sudden'# )or+ers 3/7 )ife enter t!e !ospita' to cr#7 =orker !i'e: ,!at?s !appen )!at?s !appen: ,!ere is m# !usband: =orker >0?: Ca'm do)n sister9 !e is in 5peration T!eater =orker !i'e: 5!8 A''a!8.)!at?s !appen to me. P'ease safe m# !ouse and m# fami'#. =orker 1eader: Don?t be upset sister )e are )it! #ou. 3S!e random'# cr#ing7 3After some !our 'ater doctor !as came7 =orker !i'e: ,!ere is m# !usband: ,!at?s !appen to !im: .o8tor: ( am "er# sorr#. ,e need to cut !is !and. =orker =i'e: 5!... 2o8 ( )ant to meet m# !usband. Doctor: 6ou )i'' not meet )it! !im. He )as sense'ess. P'ease ta+e it )e need t!is medicines no) 3,or+er )ife 'oud'# cr#ing7 76he .o8tor gi<es a ,res8ri,tion on !orker !i'e9 =orker =i'e: ( !a"e not enoug! mone# to bear !is !ospita'i*ed cost. te'' me )!at can ( do: =orker 1eader: 5+ ( )i'' see t!is. @After some TimeA .o8tor: ,!o is patient )ife: Come9 Patient )ant meet )it! #ou =orker =i'e: Are #ou fi''ing )e'': =orker >3?: ,e''8 but !ea"# pain in m# !and. .o8tor: Go outside p'ease8 2art 5 7=orker leader go outside and 8all e<er) !orker to ,re,are a strike9 =ork leader: Listen rot!ers unit is po)er 3a'' )or+ers7 our one bot!er serious'# inBured for our compan#. 5ur compan# insta''s a ne) mac!ine )it!out training at t!at t!is reason )e 'ost our one brot!er. ,e don?t 'ost an# more. ll !orkers: Remo"e t!e ne) mac!ine8. Gi"e our safet#8. =ork leader: A'' of our brot!er prepare to stri+e and stop t!e )or+. @To continue t!e stri+eA =orker 1eader: ,e8.)ant. ,e8)ant ll !orkers: Remo"e t!e ne) mac!ine. =orker 1eader: Gi"e our safet#8 ll =orkers: ,e8 )ant. ,e8,ant

2art / 7Manager and su,er<isor 8ome9 Manager: 3p!one7 San*ida come to des+. 23R&4N 1 &3-R36 R;: 6es sir. Manager: )!at?s prob'em. ,!# t!e )or+ers are stri+ing. 23R&4N 1 &3-R36 R;: Sir9 )or+ers stri+ing against our ne) mac!ine. Manager: Ca'' t!e super"isor. 23R&4N 1 &3-R36 R;: He''o sir9 Manager Sir immediate'# ca''s #ou. 7&u,er<isor !ill 8ome9 Manager: )!at?s prob'em: &u,er<isor: (t?s not!ing sir one )or+er !ands are inBuring for our mac!ine. 2o prob'em sir9 ( )i'' manage it Manager: Do #ou gi"e t!em proper training to dri"e t!e mac!ine: &u,er<isor: Sir8T!is mac!ine is not so difficu't9 )!# )e )i'' spend time: T!ere no need to training. Manager: 6ou idiot8 6ou must s!ou'd gi"e t!em proper training before using t!e ne) mac!ine. 0or #our fau't t!e# are stri+ing. Go out no) and ca'' t!e )or+er 'eader. 2art % 7=orker 8ontinue to striking then &u,er<isor !ill 8ome9 ll =orkers: Catc! !im8 catc! !im8. &u,er<isor: ( !a"e no fau't 3.78..P'ease 'ea"e me88Lea"e me. =orker 1eader: Stop88Listen brot!ers no one !it !im. ,!# are #ou come !ere: &u,er<isor: Manager Sir ca''s #ou8 =orker 1eader: o+8 come on ,ait for me brot!ers8( )i'' come bac+8 Part C

7=orker leader 8ome in the Manager desk !ith some 8ondition9 Manager: ,!at !appens: 2o) )!at can ( do:

=orker leader: ,e !a"e / conditions to stop t!e stri+ing. (f #ou accept t!ese conditions t!en )e stop stri+ing. Manager: )!at t#pe of condition: ,or+er 'eader: Remo"e t!e ne) mac!ine Pro"ide 5ur )or+ing safet# Gi"e financia' support t!e inBured )or+er. Manager: 3t!in+ing7888 ,e accept #our second and t!ird condition. ut $st condition -remo"e t!e ne) mac!ine it?s impossib'e. ut )e )i'' gi"e #ou proper training to use t!e ne) mac!ine. &u,er<isor: (t?s a good decision. 2art @ 7=orker 1eader !ill go to the !orkers ,la8e and understanding the de8ision9 =orker 1eader: M# dear friend our compan# accept our a'' conditionD t!e# agree )it! us t!at t!e# ga"e financia' support our inBured )or+er and t!e# a'so ga"e us )or+ing safet#. ut compan# don?t )ant to remo"e t!e ne) mac!ine9 t!e# sa#s t!at t!e# pro"ide proper training to use t!is mac!ine. (t is good decision for usD t!is mac!ine )i'' ma+e our )or+ eas# and comfortab'e. Do #ou agree )it! t!is decision: ll !orkers: 2o82582o8)e )i'' not accept t!is decision. =orker >0?: ,e 'ost our )or+er9 )e )on?t 'ose an#more. =orker 2: 6es86es8 compan# s!ou'd remo"e mac!ine8. =orker >2?: ,e8.)ant. ,e8)ant ll !orkers: Remo"e t!e ne) mac!ine 3.7 =orker >2?: Gi"e our safet#8 ll =orkers: ,e8 )ant. ,e8,ant888 7Manager and &u,er<isor !ill enter ,la8e9 Manager: P'ease ca'm do)n8)e )i'' accept #our a'' conditions )it!out remo"e mac!ine. ut )e )i'' train #ou proper'#9 if our producti"it# increases. ,e )i'' tr# to increase #our )ages. ll =orkers: (t?s a good decision. 5+ sir8. 3C'apping7.

0inish