Dear Guest, Thank you for choosing to stay at Park Plaza - New DelhiShahdara CBD.

We are delighted to have you as our guest and wish you a very pleasant stay. lt is our continuous endeavour to make your stay most comfortable and enjoyable. This directory outlines the hote|s modern and comprehensive services and facilities including multi cuisine selection, bar, in-room dining menu, laundry services, banquet options and travel desk services amongst others. For further assistance please call Front Desk on Extension No-9. Please do share with us your valued comments on hotel services by completing the Guest Comment Card during check-out. You will thus provide us valuable assistance in our efforts to constantly improve and upgrade existing levels of services and facilities. Thank you for your support and continued patronage.

Have a pleasant stay. General Manager

ABOUT SHAHDARA
Park Plaza is located in East Delhis upcoming Central Business District of Shahdara. Shahdara derives its meaning From Urdu Door of kings". The hotel is only 12 kilometers from New Delhis Central Business District, Connaught Place. The hotel is in close proximity to the Sahibabad Industrial Area, Noida and South Delhi. New Delhi is the capital city of India housing prominent places like the Parliament, Rashtrapati Bhawan (Presidents House) and the supreme court of India. The city was Founded in 1911 and the name New De|hi was christened in 1927. New Delhi is one of` the worlds top global cities and is the second most popular city in India. The city is known For its wide, treelined boulevards and is home to numerous museums and land marks.

CONNECTIONS
By Rail The New Delhi Railway Station is only 12 kilometers away. It is an important railhead connecting almost all major cities of the country. Rajdhani, Shatabdi, janShatabdi, mail / express, shuttle/ passenger trains with regular scheduled service make commuting comfortable. Delhi Metro with state of the art airconditioned coaches makes commuting easy For the residents of Delhi, closest metro station "Karkarduma" is only 0.8 kilometers away. By Air The nearest domestic and international airport is Indira Gandhi International Airport in New Delhi which is around 30 kilometers away. Regular international and domestic scheduled / chartered flights connect this city to other major metros namely Mumbai, Chennai, Bengaluru, Kolkata & other countries as well.

By Road Park Plaza is in very close proximity to South Delhi - 20 kilometer. The hotel is located very close to national highway - 24 thus enjoying connectivity to many major cities of India. Important distance are: Agra- 200 kilometers, Amritsar-450 kilometers, jaipur-250 kilometers, Chandigarh - 250 kilometers, Shimla - 360 kilometers, Mussoorie 300 kilometers, Lucknow 450 kilometers, Ludhiana - 320 kilometers. Anand Vihar inter state bus terminal is only 5 kilometers from the hotel.

FIRE SAFETY
When you arrive at the hotel Locate the fire EXIT, familarise yourself with the directions of the hotel from your room. Please find out cow to shut off the room cooling. Refer to the Fire Exit Plan behind the rooms main door. . To avoid fire please Do not smoke in bed. Do not throw smoldering material in the wastebasket. Disconnect all electrical appliances after use. . All our staff has been instructed in fire procedures and frequent patrols are made to all parts of the premises. If you discover or suspect a fire, dial 9 for operator If it is a minor fire, remove any combustible items that are close to the fire. If it is a major fire, please leave the area after sounding an alarm. Switch off the cooling in your room. Lock the door and take the key 'with you. Please leave the floor using the nearest Exit.

Do not use the elevator If there is smoke in the corridor, avoid the elevator and head for the Fire Exit. If Exit seems unsafe, return to the room and shut the door quick and call operator on ext 9. lf you are forced to stay in your room Call the Operator (Dial-9) and give your location. Switch off the cooling in your room to prevent smoke being forced in the room. Place the mattress up against the door. Use wet towels, sheets and other materials to stuff all door cracks in order to prevent smoke from entering your room. Stay calm and kindly follow the instructions. Help is on the way.

SERVICES & FACILITIES Please Dial Air Conditioning 9

The hotel is centrally air - conditioned and each room has an independent temperature control device. Please call front office in case of an inconvenience. Airport 9

Indira Gandhi International Airport is 30 kms from the Hotel. Regular flights connect to major metros including Mumbai, Bengaluru, Kolkata and Chennai. For Airline lnformation/ Reservation, please contact Front Desk. . Banquets 9

Our Food & beverage manager will be pleased to assist you in event planning and arrangements for reception, business meetings, luncheons or dinner parties.

Breakfast

55

Buffet Breakfast is included in your room tariff and is available at Promenade Coffee Shop The Multi-cuisine Coffee Shop at lobby level. Alternatively you may call Inroom Dining. A-|a-carte selection is on chargeable basis. Business Centre 9

Located at restaurant Floor. For Details please contact Front Desk. Fitness Centre 140

Located at 1st guest Floor. Please call the given extension. Swimming Pool 140

Located at 1st guest Floor. Please call the given extension. Cashier 9

For your room account details, please contact Front Desk. Spa/Salon 140

Internet

All our rooms are wi-fi enabled. For password to your internet, please call front office. Check-out Time 9

The check-out time is 12 noon. If you wish to extend your stay please contact Front Desk For availability. Concierge Please contact Front Desk. Do Not Disturb 9 9

Please switch on "DO NOT DISTURB" sign next to your door if you do not wish to be disturbed.

Doctor

For any medical services / assistance, please contact Front Desk.

Drinking Water Packaged drinking water is supplied in all rooms.

33

Please contact House-keeping For replacement on chargeable basis. Extra Mattress Please contact housekeeping. Foreign Currency Cards All major currencies are accepted at front desk. Iron Housekeeping. 33 Iron and Ironing Board is available on request. Please contact 9 33

Key Card

Kindly deposit your room key card at the Front Desk at the time of check-out. lf misplaced / lost, the same will be charged.

Laundry Service For Laundry and Dry Cleaning Service, please contact Housekeeping. Left Luggage Please contact Front Desk. DVD / DVD Player

33

All our rooms are equipped with DVD Players, Please ask at Front office for DVD's. Lost & Found Please contact Housekeeping, LCD Television 9 There is a color LCD tel_evision in all guest rooms with satellite news and entertainment channels available round the clock. _ For any queries please contact Front Desk. Operator 9 For assistance on telephone lines, please contact the Operator. 33

Pets Pets are not permitted in the hotel. Reservations . 9 For reservations at any Sarovar Hotels across India, please contact Front Desk. In Room Dining / Room Service ln Room dining is available round the clock. Please refer to the Room Service Menu section in this directory. Room to Room Dial To call another guest room in the hotel, please dial the room number or alternatively you may take the assistance of Telephone Operator. 9 44

Travel Desk Please contact Front Desk.

Telephones Direct dialing is available from all guest rooms. Please press 0' to dial an external number. Local calls are charged INR 10 per 3 minutes Hotel surcharge on STD/ ISD calls is extra. Wake Up Call 9

Facility is available in your room phone and for further assistance please contact front office.

RESTAURANTS & BAR

Please Dial Chingari 160

This Indian restaurant features some of the finest signature and exotic Indian dishes, including succulent kebabs, dals to die for and varied main courses of vegetarian and non-vegetarian selection. Shish 161

The open air Mediterranean Grill on the Terrace offers an exotic melange of romantic ambience and Mediterranean cuisine from countries surrounding the Black Sea (Lebanon, Turkey, Italy). The grills, the wood fired oven pizzas and a variety of roasts are the signatures. Promenade 55

All Day Dining coffee shop situated at ground Floor, serving multicuisine specialties from Indian, Oriental and Continental

cuisine with huge assortment of hot and Acold beverages to complement the delicacies. Rouge Bar A Lounge Bar located at 1st 150 Floor, well stocked with

International & Domestic beverages and a range of I innovative cocktails & mocktails, is a perfect place to unwind after a hectic day. Pool Side Bar Banquets Park Plaza Shahdara offers 6000 sq. ft, state of the art banqueting space and facilities keeping in mind the latest global trends. The services and facilities are designed to exceed guest expectations and make each event a great success. 140

BREAKFAST
(Served from 7:00 am to 10:30 am) Continental Breakfast Choice of juices orange, pineapple, mango or apple Oven fresh breakfast rolls Tea or Coffee American Breakfast 350 250

Freshly squeezed fruit juice or platter of fresh seasonal fruits Choice of cereals with your preference of hot or cold milk Two eggs cooked to your liking with hash brown & grilled tomato Choice of cured chicken sausages Baker's basket with select preserves 7 jams(any three) Freshly brewed tea or coffee Choice of Eggs 175

Eggs of your choice fried/boiled/poached/scrambled or akuri served with grilled tomatoes, hash brown and sausages

 Oven Special Breakfast Rolls Choice of any three croissant, Danish pastry doughnuts, muffins or toast @ Cereals

225

150

Oat meal/porridge/corn flakes/wheat flakes/chocos served with hot or cold milk @ Dosa-Plain or Masala 150 Fermented rice and lentil mixture made into a crisp crepe served with hot sambar and chutney ParanthaA|oo, Gobi, Paneer or Plain 150

Served with Indian pickle and plain curd

APPETIZERS AND SALADS Mezze Platter Fit For Two Roast Chicken and Corn Salad 375 375

Plum Tomato and Bocconcini Salad with aged Balsamic 325

SOUPS
Soup of the day (Please check for today's special soup) Vegetarian Non - Vegetarian Roasted Tomatoes & Fennel (Fennel flavoured thick soup served with garlic toasts) Chicken Quenelles and Almond Soup 185 160 185 160

SANDWlCHES AND MORE

Fish 'n' Chips tartar sauce Special Corn and Cheese in Brown Bread Chicken & Cheese with Relish and Chips 275 325 475

(Golden crumb fried fillet of sole served with french fries and

CLUB HOUSE SANDWICH

Vegetarian Non - Vegetarian 325 375

WESTERN SELECTIONS
Grilled River Sole with Grenebloise (Served with day's vegetables and garlic mashed) Chicken Parmigiana with Spaghetti and Salad 425 475

(Pesto marinated chicken breast topped with Parmesan) Fettuccini with Chicken Sausage and Spicy Tomato Sauce 425 Spaghetti with Fresh Veggies and Tomato Cream Sauce 375

INDIAN AND ASIAN SELECTIONS

Lehsooni Murg Tikka (Grilled flavoured char grilled chicken tikka) Tandoori .PaneerTikka Shaslik (Cubes of cottage cheese marinated with Indian spices & herbs cooked in tandoor with capsicums, tomatoes and onions) Murgh Makhani (Traditional punjabi delicacy, char grilled morsels of chicken simmered in fenugreek flavoured rich tomato gravy) Rogani Gosht (Tender pieces oflamb in a mildly spiced curry) ` Plaza Special Combo Non Veg. (Kebab served with non veg curry and dal ofthe day, plain rice, naan, accompanied with garden fresh salad, poppadum, pickle and raita) Palak Paneer Kofta 425 550 470 475 400 450

 Malai Paneer Khas (Chunks ofcreamy paneer simmered in makhni gravy) Plaza Special Combo Vegetarian (Kebabs served with paneer and dal ofthe day, plain rice, naan, accompanied with garden fresh salad, poppadum, pickle and raita) Dal Makhani (Black lentil delicacy blended with fresh tomato puree

425

500

275

and garlic, simmered overnight on clay oven, blended with cream and served with home-churned butter) Tandoori Dishes are served from 12.30 P.M. to 2.45 P.M & 7.30 P.M to 11.30 P.M Tadke Wali Dal tomatoes,onions, green chillies and coriander) Biryani of the Day - (served with yoghurt and gravy) Non Vegetarian Vegetarian 450 375 200

(Husked urad and toor lentils tempered in butter with

(Ask for selection) Diced Chicken with Dry Chili and Cashew Chinese Greens with Almonds in Light Soya 375 325

SIDE ORDER
Tandoori Roti / Naan/ Missi Roti Butter Naan / Garlic Naan / Laccha/ Pudina Parantha Stuffed Kulcha (Paneer/ Al00/ Pyazz/ Mix) Combination ofAssorted Indian Breads (Tandoori Roti, Naan, Butter Naan, Pudina Parantha) Steamed Rice Vegetab|e/ Chicken Fried Rice Boondi / Mix Raita 165 275/325 100 60 75 75 200

DESSERTS
Macadamia Brownie with Vanilla Cream and Chocolate Fudge Zauq e Shahi (Baby Gulabjamun with Rabri and Saffron) Fruit Salad with Orangejuice and Cointreau 225 225 225

Tandoori Dishes are served from 12.30 P.M. to 2.45 P.M & 7.30 P.M ze 11.30 P.M lf you are allergic to any food, please do inform the order taker.

BEVERAGES

APERITIFS AND LIQUEURS Campari Kahlua Baileys Malibu Cacaha Peach Schhnaps Martini Bianco/Martini Rosso/Martini Dry Amaretto Triple Sec Blue Curacao Sambuca 330 330 330 330 330 330 330 330 330 330 330

MALTS

Glenfiddich 21 YO Glenfididich 15 YO Glenfiddich 12 YO Balvenie 21 YO Balvenie 15 YO Balvenie 12 YO Aberfeldy 21 YO Aberfeldy 12 YO Taliskar 18 YO Taliskar 10 YO Glenlivet 18YO Glenlivec 12 YO Glenllvet 10 YO Lagavulin Glenmorangie 10 YO Laphroaig 10 YO Glenkinchie Oban Cardhu

3000 900 800 2000 1300 900 1900 800 1800 800 1000 800 800 1000 800 800 800 800 800

Coal lla 12 YO Macallan Knockando Ardbeg Glenrothes 1985 Cragganmore Glen Elgin W Dalwhinnie Clynelish Ardmore Glenfarclas Dalmore jura 10 YO BLENDED SCOTCH johnnie Walker Blue Label Royal Salute Chivas Regal 18 YO Ballentines Finest 17 YO johnnle Walker Gold Label Johnnie Walker Green Label johnnie Walker Black Label Chivas Regal 12 YO johnnie Walker Red Label

800 800 800 800 800 800 800 800 800 800 800 800 800

2500 2000 1000 1000 800 650 550 550 350

WHISKEYS jack Daniels john jameson jim Beam WHISKY AND INDIAN WHISKY Canadian Club Vat 69 Ballancines Black Dog Teacher's Royal Challenge Blender's Pride GIN Bombay Sapphire Gordon's Beefeacer Blue Riband 350 350 350 200 300 300 300 300 250 200 200 550 300 300

VODKA Grey Goose Ciroc Belvedere Absolut Smirnoff TEQUILA Corralejo Reposado La Chica La Chica ORO 550 300 300 500 450 350 300 200

RUM Captain Morgan Bacarai Carta Blanca Old Monk COGNAC Remy Martin XO Remy Martin VSOP 1800 800 300 200 200

Hennessey VSOP Hennessey VS BEER Amstel Light Corqna Peroni Stella Draught Heineken Kingfisher Budweiser Fosters Tuborg Stella Pitcher 1 litre All bottle beers are 330 ml

550 330

400 400 400 350 250 180 180 180 180 1000

COCKTAILS Cosmopolitan vodka, triple sec and cranberryjuice Classic Mojito rum, Fresh lemon, mint and lemonade 350 350

Whisky Sour whisky, angostura bitter, lemon and sugar . Long Island lced Tea rum, gin, vodka, triple sec and cola Apple Panna Margarita tequila, triple sec, apple pucker and aam panna Bloody Mary

350

350

350

350

vodka, tomato juice, tabasco and worcestershire sauce Daiquiri rum, triple sec and rose water Classic Margarita tequila and triple sec Tamarind and Ginger Martini vodka, triple sec, tamarind and Fresh ginger Classic Martini gin and dry vermouth All the above cocktails are available in pitchers @ Rs. 100 350 350 350 350

SHOTS Slippery Nipple sambuca, baileys and grenadine Screaming Orgasm vodka, baileys and kahlua Mexican Blues tequila and blue curacao Alaskan Pipeline canadian club and amaretto Three Wise Men jack daniels, jim beam and johnnie walker red Tennessey Slammer gin,jim beam and amaretto 250 250 250 250 250 250

A NONALCHOLIC COCKTAILS Lychee Paradise 180

lychec crush, grenadine, pineapple juice and lemonade Ginger Emerald N fresh ginger, mint and lemonade Blue Angel blue curacao and lemonade Strawberry Surprise 180 180 180

strawberry <:rsh, orange juice, apple juice and soda Virgin Mojito mint, fresh lemon and lemonade Minty Adam 180 180

apple juice, lemon, mint, demerara sugar and ginger ale Standard measure is 30ml. Perrier Evian 300 300

Red Bull Milk Shakes - Vanilla/ Strawberry/ Chocolate Cold Coffee Freshly Squeezed juices (Seasonal) Diet; Coke Can Tonic Water a Ginger Ale Homemade Iced Tea Mineral Water Fresh Lime Soda Coke, Fanta, Sprite 330 ml Soda Tea coffee Espresso Cappuccino Enriching Drinks Horlicks / Bournvita/ Hot Chocolate

300 180 180 180 180 150 150 110 110 110 110 90 125 150 150 150 150

FRESH FRUIT COOLERS Apple Cooler Fresh apple, mint, cinnamon and lemon Papaya Fantasy papaya, orange, honey and lemon Watermelon Delight watermelon, mint, honey and cranberry Kiwi Fizz kiwi, grape, grenadine and fizz Orange Fiesta orange, ginger, maple syrup and lemon Cucumber Crush cucumber, apple, mint, ginger and sugar 250 250 250 250 250 250

TRAINING REPORT

SUBMITTED BY: SAURABH JAISWAL (BHM&CT) M J P ROHILKHAND UNIVERSITY BAREILLY ACKNOWLEDGEMENT I am extremely grateful and owe my thanks to Manager Mr. Siddharth Chowdhary of Park Plaza Hotel and the management of the hotel for giving me chance to do my training in their hotel. The staff was extremely helpful and very encouraging. Their guidance, co-operation and interest in my training was extremely beneficial to me and made my training an educate and illuminating experience. Last but not the least; I would also like to attend my gratitude towards the Chairperson Mr. Dheeraj Jain and to our training coordinator and the teachers of MJPRU, bareilly for their guidance and support at this crucial crux of my career. I hope my sincere efforts will be appreciated. Saurabh Jaiswal

PREFACE

As a part of curriculum of Bachelor of hotel management {BHM& CT}, the students are required to undergo training for a period of 6 months in the Hospitality Industry for Industrial Exposure. I SAURABH JAISWAL undertook my training at Park Plaza Hotel. This training is meant to give the students a brief glimpse of the industry and help them in gaining a new perspective of the industry that they have decided to join. The training helps the students to be more appreciative of the finer points of their education and give them basis to ask in-depth questions from their teachers after their experience. I have compiled this report under the guidelines laid down by M J P ROHILKHAND UNIVERSITY, Bareilly.