Table of Contents

I.

EXECUTIVE SUMMARY ..........................................................................................................................2

II.

INTRODUCTION ....................................................................................................................................3
A.

History of Mcdonalds ...................................................................................................................................3

III. RESEARCH METHODOLOGY ...................................................................................................................4

IV. ANALYSIS OF DATA RESULTS .................................................................................................................5
A.

Gender Analysis ............................................................................................................................................5

B.

Departmental Ratio ......................................................................................................................................5

C.

How long have you worked for the McDonals? ...........................................................................................6

D.

Working, Environment, Methods & Equipment: ..........................................................................................6

1.

Working Practices .....................................................................................................................................6

2.

Working Environment: .............................................................................................................................6

3.

IT Facilities ................................................................................................................................................7

4.

Morale ......................................................................................................................................................7

E.

F.
V.

Communication ............................................................................................................................................8
1.

Departmental Cooperation ......................................................................................................................8

2.

Inter Departmental Cooperation ..............................................................................................................8

3.

Organization and Structure ......................................................................................................................9

4.

Holding Regular Meetings ........................................................................................................................9

Responsibilities .......................................................................................................................................... 10

GAP ANALYSIS .................................................................................................................................... 10

A.

Gap between satisfaction of managers and employee ............................................................................. 10

B.

Gap between dissatisfaction of managers and employee ........................................................................ 10

VI. REASONS FOR GAPS ............................................................................................................................ 10

VII. RECOMMENDATIONS ......................................................................................................................... 10
VIII. References ......................................................................................................................................... 10
IX. Attachments ....................................................................................................................................... 10

I.

Executive Summary

II.

Introduction

A.

History of Mcdonalds

III.

Research Methodology

IV.

Analysis of data results

We prepared the tables, Bar charts & Pie graphs according the results calculated through SPSS calculation of
data that we accessed through questionnaire.

A.

Gender Analysis

Purpose of Question: To find gender percentage in branch.

Results: Males working in McDonald are of 72% and Female percentage working in the branch is 28%.

Gender Ratio

Percentage of gender
80
60
28%
40

Male

Percentage

72%

20

Female

0
Male

B.

Female

Departmental Ratio

Purpose of Question: To find the employees percentage working in departments

Results: 32% employees are in production department which is highest from other departments.
The employee percentage related to the departments;

Percentage
other
operation 5%
5%
administration
5%

sales
11%

engineering
5%
design
11%

production
32%

accounts
26%

C.
How long have you
worked for the McDonals?
Purpose of Question: To find how long an
employee is in that department.

How long have you worked for

McDonalds
Percentage

Results: 35% of employees are working

more than three years in McDonalds.
Less than 6
month

D.

33.33%

27.78%
16.67%

16.67%

Less than 12
month

less than 3
years

more than 3
years

Working, Environment, Methods & Equipment:

This section involves that How employee personally rate the companys overall performance in the following
areas;
1.
Working Practices
Purpose of Question: to find out the
satisfaction level of employee on workshops
and training classes for them

Percentageof employees satisfaction on Working

Practices
61.11%

Result: 61.11% of employees are satisfied to

the number and routine training workshops in
McDonalds branch
Very good

2.
Working
Environment:
Purpose of Question: percentage of actively
engaged employee due to the totality of
surrounding conditions provided by
McDonald
Result: 44.44% of employees are satisfied to
the working environment provided by
McDonald.

16.67%

16.67%

16.67%

16.67%

16.67%

Good

Adequate

poor

Very poor

no
comment

Working Environment
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%
Very
good

Good

Adequ
ate

Percentage 38.89% 44.44% 16.67%

Poor

Very
Poor

No
Comm
ent

3.
IT Facilities
Purpose of Question: To find the satisfaction of employees on IT facilities provided by McDonald
Results: 33% of employees marked Good Which shows a average satisfaction on IT facilities for employee

IT Facilities provided by McDonald

Very Good

Good

Adequate

Poor

Very Poor

No Comment

6%

6%

33%
22%

33%

0%

4.
Morale
Morale is state of individual psychological well-being based upon a sense of confidence and usefulness and
purpose of working of employees.
Purpose of Question: To find psychological behavior of employees
Result: 44% employees rated Very Good in Behavior towards their organization

Morale
Very Good

Good

Adequate

Poor

Very Poor

0% 0%
6%
25%

44%

25%

No Comment

E.

Communication

Its about the activity of communicating; the activity of conveying information or something that is
communicated by or to or between people or groups.
Purpose of Section: How employee personally rate the company overall performance in the following areas?
1.
Departmental Cooperation
Purpose of Question: To find out the rating of employees about cooperation between departments.
Results: 5% employees marked Good for the cooperation between different departments

Departmental Cooperation
Very Good

Good

Adequate

Poor

Very Poor

No Comment

0% 0%
12%

6%

29%

53%

2.
Inter Departmental Cooperation
Purpose of Question: To find the interaction and communication between the inner departmental employee
Results: 33.33% employee rated Inter Departmental Cooperation Communication as Good
33.33%

35.00%
30.00%

27.78%

27.78%

25.00%
20.00%
15.00%
10.00%
5.56%
5.00%
0%

0%

poor

very poor

0.00%
very good

good

adequate

no comment

3.
Organization and Structure
Purpose of Question: To find about the employee rating about organizational structure
Result: Overall Good Ration with highest percentage of 3.33%

Organization & Structure

33.33%
27.78%

27.78%

5.56%

5.56%
0%

Verygood

Good

Adequate

Poor

Very Poor

NoComments

4.
Holding Regular Meetings
Purpose of Question: To find either managers holds meetings on decisions or not
Results: 39% employee rated Good for holding regular meetings
45.00%
38.89%

40.00%
35.00%
30.00%

27.78%

25.00%
20.00%

16.67%

15.00%

11.11%

10.00%

5.56%

5.00%
0%
0.00%
Very Good

Good

Adequate
Percentage

Poor

Very Poor

No Comment

F.

Responsibilities

What employees think about job responsibilities are related to their qualification major or not?

Percentage
No
Comment
11%

No
11%

Think so
28%
Yes
50%

50% employees are satisfied about the related responsibilities of job related to their qualification

V.

VI.

Gap Analysis
A.

Gap between satisfaction of managers and employee

B.

Gap between dissatisfaction of managers and employee

Reasons for gaps

VII. Recommendations
VIII. References
IX.

Attachments