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1 Microsoft Dynamics CRM ........................ 6
2 -, Microsoft Dynamics CRM ................ 10
3 Microsoft Dynamics CRM ................. 12
3.1 ................................................ 12
3.2 ............................................................ 12
3.3 ..................................................... 14
3.4 ................................... 15
3.5 Microsoft Dynamics CRM ...................... 16
4 Microsoft Dynamics CRM
...................................................................................................... 17
4.1 Microsoft Dynamics CRM Server ........................................... 17
4.2
................................................................................................ 18
4.2.1 - ..................................... 18
4.2.2
Outlook ............................................................................................. 19
............................................................................................... 20

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6
1 Microsoft Dynamics CRM
Microsoft Dynamics CRM CRM ,
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Dynamics.
Microsoft Dynamics :

CRM:

Microsoft Dynamics CRM;

ERP:

Microsoft Dynamics AX ( Axapta);

Microsoft Dynamics NAV ( Navision);

Microsoft Dynamics GP (
, Great Plains);

Microsoft Dynamics SL (
, Solomon);

Retail:

Microsoft Dynamics RMS;

Microsoft Dynamics Point of Sale.

Microsoft Dynamics CRM .NET.

.
Microsoft CRM ASP.NET, Microsoft SQL
Server . Microsoft Dynamics CRM
Microsoft Office, Word
Outlook. Word, ,
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Outlook.
CRM Outlook,
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Microsoft Outlook. , ,
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7

. CRM Microsoft Outlook
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Outlook Microsoft Dynamics CRM.

Microsoft

Dynamics

CRM

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(VPN) 24x7;
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Microsoft CRM;

Microsoft CRM 3.0;

Dynamics CRM 4.0;

Dynamics CRM 2011;

Dynamics CRM 2013;

Dynamics CRM Online.

Microsoft Dynamics CRM

:

8
Microsoft Dynamics CRM :
1) - (.. Internet Explorer 7.0
);
2) CRM Microsoft Outlook
, Microsoft Outlook
CRM-
Outlook.
-
- (Internet Explorer).

. Microsoft Outlook,
CRM Outlook.
, .. .
(CRM-
Microsoft Outlook),
Microsoft Dynamics CRM.
Microsoft Dynamics CRM -
:
1) Internet Explorer;
2) CRM-, , http://crm,
, ,
http://london:5555 http://mscrm.demoserver.com.
Microsoft Dynamics CRM CRM-
Outlook :
1) Microsoft Outlook CRM-
Outlook;
2) (All Mail Folders)
Microsoft CRM.

9

( 1,
2) , .

1. Microsoft Dynamics CRM

Oultook

2. Microsoft Dynamics CRM -

10
2 -, Microsoft Dynamics CRM
CRM :

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(Customer Value) ,
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12
3 Microsoft Dynamics CRM
3.1
Microsoft Dynamics CRM
:

3.

3. Microsoft Dynamics CRM

3.2

13

.
CRM- Outlook
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16
3.5 Microsoft Dynamics CRM
Microsoft Dynamics CRM
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17
4

Microsoft Dynamics CRM

4.1 Microsoft Dynamics CRM Server


,

, Microsoft Dynamics CRM.

1
,
Microsoft Dynamics CRM Server 2011,
Full Server (
). , ,
Microsoft SQL Server, Microsoft SQL Server Reporting Services, Microsoft
SharePoint Microsoft Exchange Server,
.
, 320
.

1.
Microsoft Dynamics CRM Server

1,5

2
10

x64 x64
2
(, AMD
Opteron Intel Xeon)
8
40

18
1.

Windows Server 2008 Standard, Enterprise,

()

Datacenter, Windows Web Server 2008, Windows

Small Business Server 2008 Standard
Premium. x64-.

(SP).

Microsoft

Dynamics

Windows

Hyper-V

CRM

2008

Server

Microsoft Windows Server Virtualization Validation

Program (SVVP).

4.2

4.2.1 -
- Microsoft Dynamics CRM,

:
1. (): Windows 7 ( ), Windows
Vista ( ), Windows XP Professional, Home Media
Center Edition ( Windows XP SP3);
2. : Internet Explorer 7, 8 .
Microsoft Dynamics CRM Microsoft Office,
, Excel ,

19
Microsoft Office: Microsoft Office 2003 SP3,
Microsoft Office 2007 SP2 Microsoft Office 2010.

4.2.2
Outlook
Microsoft Dynamics CRM Outlook,
2 .
2.
Outlook

x86 (32-
) 750
x64 (64-
) 1,5

x86 (32 ) 1,8

x64 (64-
) 2
(, AMD
Opteron Intel Xeon)
2
4
1,5
1,5

SVGA
SVGA
1024x768
1024x768
Internet Explorer 7, 8
Microsoft Office 2003 SP3, Microsoft Office 2007
SP2 Microsoft Office 2010.
(Indexing Service)
.

20

1. ., ., . Microsoft Dynamics CRM 2011.
.: , 2011. 528 .
2. .. Microsoft Dynamics CRM. . .:
, 2007. 232 .
3. , ., . Microsoft Dynamics CRM 4 .
.: , 2009. 368 .