Banking Email - Write a response to the following Email

Email exercises by Robert C Thomas

Dear Customer Service, I tried to contact the Sisley branch of your bank by phone and found it impossible your company ebsite does not list branch telephone numbers, and all my calls ent throu!h to a call centre" I anted to speak to someone at the Sisley #ranch about arran!in! a meetin! and had to come in instead simply to try and arran!e a meetin!" $hen I arrived at your branch there as nobody mannin! your En%uiries desk, despite sales personnel bein! clearly available" If I am to keep my money in your bank, I ould appreciate a response to my letter !ivin! me some !ood reasons hy I should do so, rather than move my account to another bank that ould offer me better customer service, even if the service char!es are hi!her" Sincerely, &eidi 'ones (((((((((((((((((((((((((((((((((((((((((( Write an apology email ) Introduce yourself and your familiarity ith her problem ) *ou can offer her a year+s free bankin! at your branch ith no service fees ) *ou should offer her your personal extension ,-./ 000 .0/- x 123 and email so that she may contact you directly if necessary ) *ou have contacted the bank mana!er and relayed her letter to him ) Reassure her that her business is important to the bank ) 4ffer hatever apolo!ies seem necessary ) 5ive a !ood professional but also friendly and reassurin! closin!

Email regarding incorrect printer order

Email exercises by Robert C Thomas
$rite an email to 'ohn #in6Doon, president of $an67i Computin!, Shan!hai Problem: most recent order was incorrect 8 e ordered .-9 printers 8 e paid .9: deposit for .-9 printers 8 e received .9- printers 8 the invoice as incorrect 6 price per printer should have been /9; but as instead //; 8 the shipment as one eek late 8 shippin! as listed on invoice as ;.099 8 shippin! as a!reed to be true frei!ht costs, billed and paid separately 6no frei!ht invoice as attached 6correct the fi!ures and information and ask for confirmation <7S4, be sure to""" 8 ask for correct invoice ,state terms as .9: up front, =9 days3 8 ask for shipment of shorta!e ,and tell them they must pay the extra frei!ht3

Write an email to Mary Smith regarding

Email exercises by Robert C Thomas
8 The meetin! on >ay ? 6 it as teleconference ith a collea!ue in the @A you ere to attend 8 *our for!ot it, it asn+t on your calendar ,very unprofessional of youB3 8 *ou ant to reschedule 8 <vailable dates are >ay .-6.= in the mornin!, >ay .26.C all day 8 *our collea!ue in the @A is >ary Smith, she is very formal and stiffB

Email In !iry" #esponse to $ob %d&ertisement

Email exercises by Robert C Thomas
$rite an email respondin! to the follo in! ad" ,09 points3 @se standard En!lish email phrases and use a three6part form for your email as discussed in your text ,for ritin! in%uiry letters3" @se the follo in! detailsD %'(E#)ISEME*): Seekin! hi!hly motivated person for position in Event >ana!ement firm" >ust have business back!round, some kno led!e of the industry, !ood telephone and ritin! skills ,in En!lish3, basic computer skills usin! >icrosoft 4ffice 09.9, $e are a lar!e firm in &ambur! seekin! to expand our international market" Respond to >onica Schmidt, mEschmidtFeem!mnt"au +o!r skills to be incl!ded , s!mmari-ed in email: EE bachelor student at G&> in #I, DE" = years En!lish in 5ymnasium, . year in G&> = months in <ustralia as exchan!e student *ou orked for an Event >ana!ement firm in #I ,#i!!est and #est Times Events3 part6time for t o years ,althou!h only in 5erman3 *ou have used >icrosoft 4ffice 09.9 in Gachhochschule *ou have orked ith teena!ers at a summer camp every summer for six years, teachin! them sports *ou have a Hin! site at "Hin!"deImyEnameEis <ny other details you can think of , hich are true of yourselfB3 that you+d like to add Jlease don+t for!et to include your o n contact information

Email In !iry" #esponse to $ob %d&ertisement ./

%d&ertisement: KSeekin! hi!hly6motivated, hard6 orkin! person for position in the personnel office of a maLor international printin! firm" 4ffice skills, people skills, and !ood lan!ua!e skills are a must" Experience andIor trainin! in the industry essential" Send email to info"personnelFbi!printin!"comK %ssignment: < friend has asked you to rite an application email for her ,because your En!lish is so much better than hers3" The Lob is in the Jersonnel Department of #i! Jrintin! Company Inc" &ere is her relevant informationD Ed!cation #S in >edia and Jrint Technolo!y, 5otebo @niversity 09.. Work E0perience 5otebo @niversity, Re!istrarMs 4ffice, 5otebo, 5ermany ,099-6 09923 Senior 4ffice <ssistantIStudent $orker Responsible for all Re!istrar publications, editin!, formattin! and bud!etin!, includin! @niversity Course Catalo!, a full compilation of colle!es, de!rees and courses provided by the university Coordinated ith deans, department heads, faculty and other academic personnel in schedulin! all university classes, optimiNin! time, space and instructional needs of faculty and students

1otebo B!siness 2l!b 8 orked on Student 7ectures Committee presentin! nationally kno n !uest speakers to the university students Work E0perience 099/ 099= #orders #ooks, >usic and CafO, Jasatota, 5ermany 4perations Supervisor 8 Recorded employee attendance, personal and vacation time and reported all leaves of absence to the benefits department on a monthly basis" 8 Customer Service Specialist handlin! difficult customers passed on to me from the Customer Service Call Center" Skills Systems ExperienceD Ano led!e of >icrosoft 4ffice 09.9 <dobe Suite CS? 6 includin! Indesi!n, Jhotoshop, Jremiere 2omm!nity (ol!nteerism: Grankfurt Greiland >useum, historical character actor, summers 099C6Jresent Summer camp for disabled teens, orkin! ith emotionally difficult teens as !roup leader

Email In !iry %bo!t Internship in 3S%

Email exercises by Robert C Thomas
>s" Tanya &enry &ank <!ency 5roup, Inc" tanyaFhanka!ency"com 8 $rite to in%uire about an internship ith &ank <!ency 5roup 8 Tell her your En!lish teacher has already spoken ith her about your interest 8 Specify your interest in doin! a six eek internship 8 &er firm is in #oston 8 *ou understand that her company promotes events around Pe En!land and you ould like to !et experience orkin! ith a small company like hers so you can improve your En!lish and !et ork experience in the @S 8 *ou are a student at G&> 66 explain hat G&> is and here it is 8 *our are studyin! marketin! and En!lish, and you have !ood !rades in both subLects and feel that you are ell prepared to be useful at her company 8 *ou did a class proLect at the G&> in hich you prepared a product marketin! strate!y that included a promotional event 8 *ou have orked ith an international company in #ielefeld for the past three years in the %uality control department 8 *ou orked as a mana!er in a disco for t o years before that 8 *ou kno ho to use >icrosoft 4ffice 09.9 8 *ou can help her in any capacity that is helpful or useful to her in her business 8 *ou ould like to speak ith her about the possibility of doin! an internship 8 *ou can call her at certain times on certain days 66 offer her at least t o specific options hen you can call her 8 5ive her your email address and, if possible, at least one other ay ,besides your street address3 she can contact you andI or find out information on you and your relevant experience 8 @se an appropriate closin! @se this as your mailin! addressD Q*our PameR #erliner Strasse .99 //0.. #ielefeld 5ermany

Chinese Manufacturing Email Exercises

Email exercises by Robert C Thomas
Write the following emails444 .5 )o: Mr4 Stanley Smith" director of man!fact!ring in yo!r parent company """that explains that the Chinese manufacturin! analysis you+ve been assi!ned, ori!inally scheduled to be delivered next eek on the 0-th of Gebruary, ill be a eek late, and ill instead arrive around the .st of >arch" This is because of an illness in your family ,your parents in the south of the country3 that re%uired you to unexpectedly fly out of to n"

./ )o 6enri )esli" Man!fact!ring Societe International """that asks your collea!ue in Grance, &enri Tesli, ho has Lust returned from a vacation in >orocco, if he can compile and rite up the results of the Chinese manufacturer %uality tests" &enri as supposed to have them done before his vacation and you+ve been aitin! for him to return from his vacation so he can !et them to you" *ou need them by next Griday, Gebruary 0-th, at the latest"

Email E0ercise - 2omple0 2hange in Pro7ect Personnel

Email exercises by Robert C Thomas
Introd!ce yo!rself to a colleag!e according to the following criteria: *ou have orked at #i! Industries for five years *ou have Lust been assi!ned to the Giberty JroLect as media consultant *ou are replacin! your collea!ue &enna &ennin! ho has orked on the Giberty JroLect for over a year *ou are ritin! to >arylynn >ariansky from Super!reat Inc >arylynn is proLect mana!er and her specialty is >er!ers and <c%uisitions $orkin! on the Giberty JroLect is an honor and you are very excited about it *ou need to kno the person to hom you ill report 66 &enna reported to 'ohn 'onathon, but you are not sure if you ill report to him too *our phone is S1C //11 --.. 00 Write the email

Email E0ercise - B!siness %pology Email

Email exercises by Robert C Thomas
Write an apology letter according to the following criteria: 8 8 8 8 8 8 8 8 *ou ork for #i! #ankin! International as a customer service representative *ou received the email belo and you must ans er it There have been problems ith this ne account ith other customers as ell She should not have been billed the service char!es *ou ill refund her the amount of ; 0C"C2, because she is ri!ht, she has been billed a third *ou have instructions from your boss to not close the account and, rather, ask Ethel to keep the account for another fe months >ake sure Ethel is happy *our phone is S1C --.. --.. --

Dear #i! #ankin!, I received an offer to open a second account ith your bank, hich I did" Gor the first month it as fine, but be!innin! last month I have been char!ed ;C"CC a month service char!es" I understood this ne account as free and I do not understand the reason for the absurd char!es" I ant to close the second account and I expect to be reimbursed the service char!es I+ve been billed ,; .C"C? so far, and if this ne month is the same as before, it ill total ; 0C"C23" I tried callin! customer service, but I as on hold for t enty minutes the first time and over .- minutes the second time, ith no results" I look for ard to hearin! from you" Sincerely, Ethel Stone

B!siness Emails - #eplies to Meeting %rrangements

Email exercises by Robert C Thomas
Email writing e0ercise4 Write a response email to each email4 &i >ary, Pext eek eMre plannin! on meetin! $ednesday at Cam in &annover to discuss the problems ith staffin! in our @S office" The most si!nificant problems eMve identified in past staff areD a lack of kno led!e about E@ re!ulations and disinterest in learnin! the most basic 5erman" Jlease let us kno if you can make the meetin! and any other problems you feel e should discuss" Sincerely, <nna Smith #eply sho!ld incl!de: you can make the meetin!, your train arrives in &annover at ?D--am, you a!ree ith the problems identified, but ant to add the problem of poor phone skills hen staff in the @S must talk ith 5ermans"

B!siness Emails - #eplies to Meeting %rrangements

Email exercises by Robert C Thomas
&ello <rthur, $eMre sorry to tell you that your last email arrived too late for us to introduce your ideas into the a!enda" &o ever, >r" 'ones from the 7ondon office had already introduced your idea re!ardin! telephone trainin!" $hat are your thou!hts on our tryin! to meet a second time, on the >onday follo in! our $ednesday 'uly ..th meetin!T This time eMd meet in the &ambur! office, a!ain at Cam" Can you make itT <lso, can >arianne from your office also comeT $eMd love to meet her and !et to kno her in person" >any thanks, <nna Smith #eply sho!ld incl!de that you can be in &ambur!, but youMll have to leave at .pm to return to 5Utersloh for a late afternoon meetin! ith collea!ues from out of to n" <lso, >arianne can come and she can stay the hole day" <lso, youMd like to discuss the telephone trainin! idea further ith <nna on the phone sometime before the meetin! 66 su!!est t o possible times to talk"

B!siness Emails - 8ollow-!p Email %bo!t $ob 9ffer

Email exercises by Robert C Thomas %rrange the following information into an email:
*ou currently ork at Elmer+s Electronics as an electronic circuit board desi!ner *ou met &arold 'ones of >ike+s Remarkable >otoriNed >anne%uins last eek at the annual TechnoRobotics Trade Sho The trade sho as last eek in 7as Ve!as &is company is desi!nin! a ne self6!uided Gully6<utomatic Robot $aiter &arold offered you a Lob *ou have a lot of experience at Elmer+s that ill be very relevant and helpful *ou told him you ould need W-9k per year plus all relocation expenses &e thinks the terms of your possible employment ith him are reasonable, but he ants to talk ith you more *ou ant to ork in &arry+s company+s Research and Development department *ou ere very excited to hear about his ne proLect *our ork phone is =.2"///"//00 *our ork email is harry"backFelmers"com *our private cell number is =.2 222"//1*our private email address is harry"backF!eemail"com

B!siness Emails - E&ent Management for a #ock 8!sion Band

Email exercises by Robert C Thomas
5: Write an email to $ohn4Smith;emi<records4com confirming that yo! are the site manager for the 1erman f!sion band Wild 'ogs Eat *o 2rap 2' release party with EMI #ecords at the 8or!m 2enter in =% on May >4 *our boss &err Schmidt !ave you the Site >ana!er assi!nment and you+ll be in char!e of the female mud6 restlers and their pit set up in front of the sta!e, the on6!oin! !uest photo op ith the &arley Davidson Chicks ,and their &arleys3, and the balloon drop ,of penis6shaped balloons3 scheduled to take place at the end of the $DEPC+s openin! number" *our fli!ht is Sunday, >ay ., you arrive in 7< at Cpm >ay 0, and &err Schmidt has su!!ested that you !o meet 'ohn Smith at the 7< E>I head%uarters first thin! the next mornin! ,althou!h you don+t kno 'ohn Smith+s schedule3" <lso, you are stayin! at the &yatt Re!ency, but you don+t yet kno the room number" &err Schmidt said that you should arran!e ith 'ohn Smith to have a car pick you up at the airport"

/: Write a follow-!p email4 +o! talked on the phone with $ohn Smith from EMI #ecords last week4 &is email address is 'ohn"SmithFemiErecords"com and you spoke to him in preparation for the CD release party of the 5erman fusion band $ild Do!s Eat Po Crap" *ou promised him you+d contact him as soon as your event mana!ement firm confirmed the acts that $DEPC anted to feature alon! ith them at the event in the 7< Gorum Center" The acts are female mud6 restlers and their pit ,set up in front of the sta!e3, an on6!oin! !uest photo op ith the &arley Davidson Chicks ,and their &arleys3, and a balloon drop ,penis6shaped balloons3 scheduled to take place at the end of the $DEPC+s openin! number" *ou ill take care of the Chicks and the mud restlers on your end, but you need 'ohn Smith to set up the balloon drop ith the on6site a!ency E>I is usin! in 7<" <sk him to confirm the details"

3ni&ersity 2lass Email - %sk for 2lass to End Early

Email exercises by Robert C Thomas
$rite a persuasive email re%uestin! that your @niversity En!lish class be let out early next eek because your class has an exam on the follo in! day and because everyone in your class has a very stressful study schedule" The email should be ritten in !ood and correct En!lish" *our email should be in 1 parts hich are broken do n as follo sD 8 !reetin! and intro of problem 8 exploration of problem and possible solutionsI to problem ,lon!est section, .60 para!raphs3 8 best solutionI ans er ,your recommendation3 8 closin!, includin! correct En!lish !reetin!s and your contact information In addition to the exam, you haveX 8 < part6time Lob ,or some ork obli!ation66 use hat is real or hat feels real for you3 8 < one6hour commute each ay to and from school 8 Some other obli!ation ,use somethin! from your real life here3 Jlease be specific hen describin! your obli!ations, reasonin! etc" @se as much from your o n real life as possible 66 do not exa!!erate BB 9ther things to remember *our En!lish teacher kno s nothin! about your studies or schedule, therefore you mustX 8 explain your other study courses, your schedule, your priorities, your hours, your ork outside of school, ho difficult your ork and study schedule is, etc <lso, your En!lish teacher+s primary interest is to teach you !ood and correct En!lish, therefore you should explain in your email"" 8 $hy it+s in his best interest to let you !o early ,and possibly in the future3 8 $hy it+s in your best interest as students to !o early EEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE