Kay D.

Wakeham
San Antonio, TX 78248

(210) 492-2400

kaywakeham@live.com

D IRECTOR ST RATEGIC HR, T RAIN ING

Looking for a challenging opportunity to develop and align HR business management and strategy with organizational direction and goals to drive human performance and increase business results. Ideally this role will include responsibility for enhancing human capital through training and development initiatives as well as performance management programs. Experienced in working with business clients to develop business management strategy, direction and goals and translate to human capital training and development needs and solutions including skills training, leadership, change management, behavioral coaching and performance management.

SKILLS

Training Needs Assessment Facilitation Training Evaluation Leadership Development New Supervisor Development Executive Development

Talent Management Coaching|Mentoring Programs Change Management Performance Management Analyze Key Metrics Prepare|Manage Budgets Calculate Training ROI Vendor Management

Strategic Planning Relationship Building Problem Solving Written and Oral Communication Program/Project Management Employee Assessments

PROFESSIONAL EXPERIENCE
THE GROWTH COACH San Antonio, TX and Corpus Christi, TX
Franchise that provides business and sales coaching. Owner/Coach, 2008 to Present Provide business and sales coaching to executives, business owners, managers and sales/service professionals to drive human performance and results. Meet with clients to assess gaps and develop customized training and coaching solutions to maximize performance. Utilize group workshops, webinars or meetings to deliver training. Follow-up to ensure accountability for commitments. Key Results: Integrated employee engagement practices into a large medical practice by administering a survey, reporting results, and developing group training and individual coaching plans for managers and team leads. Conducted leadership assessment and coaching for a medical practice leadership team which resulted in enhanced communication and better role differentiation to reduce conflict. Utilized organizational development intervention techniques to help a healthcare leadership team improve communication and address team dysfunction to rebuild a more effective executive team. Conducted change management retreat for directors and managers of a local aerospace firm to empower them to lead problem solving for the organization. Developed managers/directors of a credit union in strategic management techniques including visioning, goal setting, leadership, employee engagement, and continuous improvement. Led various strategic business management and change management retreats for non-profit boards to increase overall effectiveness and results. Focused partners in a CPA firm on key initiatives to increase revenue, significantly reduce uncollectibles as well as reduce financial risk by changing processes.

Kay Wakeham
VERIZON/GTE Irving, TX

Phone: (210) 492-2400

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PROFESSIONAL EXPERIENCE (CONTINUED)

An American broadband and telecommunications company. Various Group Manager Positions, 1995 to 2007 Account Manager | Manager | Forecaster, 1980 to 1995 Fulfilled a broad range of Group Manager responsibilities in Account Management, Product Development and Management, Operations Planning and Business Marketing including developing job descriptions, recruiting and training employees, administering compensation, conducting performance evaluations, coaching employees, developing and managing budgets, as well as developing and directing departmental strategies, programs, and initiatives to achieve corporate objectives. Key Results: Led national business broadband marketing group to grow customer base significantly utilizing direct mail, radio, web site, telemarketing, and referral sources with $2 million annual budget. Coached team to effectively manage account and business relations for GTEs second largest customer ($500 million annually) to improve the relationship and resolve issues to retain account. Led business product development group in analyzing opportunities for product development to identify most profitable offerings. Led initiative to qualify Operations team for the Malcom Baldridge Silver level award recognition.

EDUCATION & CERTIFICATIONS

LE TOURNEAU UNIVERISTY Longview, TX
Master of Business Administration (MBA), 1995

UNIVERSITY OF TEXAS AT ARLINGTON Arlington, TX

Bachelor of Arts (BA) in Sociology, 1976 Designations:

PHR (Professional in Human Resources), 2013 SPHR (Senior Professional in Human Resources), 2014 Certified Social and Emotional Intelligence Coach Institute of Social and Emotional Intelligence, 2012

OF NOTE
Professional Development: Provide HRCI approved recertification programs for PHR, SPHR, and GA-PHR professionals. Affiliations: San Antonio Human Resource Management Association Professional Development Director/Board Member, 2013-2014 San Antonio Medical Managers President, 2014 San Antonio American Society of Training and Development Member since 2011. Computer Skills: MS Office (Word, Excel, PowerPoint, Outlook)