The Connected World

Greasing the Wheels

of the Internet Economy
A COUNTRY-BY-COUNTRY E-FRICTION ANALYSIS
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February 2014 | The Boston Consulting Group
GREASING THE WHEELS
OF THE INTERNET
ECONOMY
A COUNTRY-BY-COUNTRY E-FRICTION ANALYSIS
Paul ZWillenBerG
DOminiC FielD
DaviD Dean
The Connected World
commissioned by
2 | Greasing the Wheels of the Internet Economy
CONTENTS
3 PREFACE
4 The STaTe of e-fricTion around The World
8 a counTry-by-counTry e-fricTion analySiS
74 noTe To The reader
The Boston Consulting Group | 3
pREFACE
T
o better understand how various factors inhibit online
interaction and exchange, and thereby constrain economic
activity, the internet corporation for assigned names and numbers
(icann) commissioned The boston consulting Group to prepare an
independent report, Greasing the Wheels of the Internet Economy. This
supplement contains data for each of the economies included in the
2013 bcG e-friction index.
4 | Greasing the Wheels of the Internet Economy
THE STATE OF E-FRICTION
AROuNd THE WORLd
M
any factors can inhibit consumers,
businesses, and others from fully
participating in the internet economy. The
bcG e-friction index assesses the impact of
55 such factors on a country-by-country basis.
We have grouped these indicators of friction
into four components: infrastructure-related
friction that limits basic internet access,
industry sources that afect the ability of
companies to maintain an internet presence
and engage in online transactions, individual
sources that constrain consumer internet
activity, and information-related friction that
involves the general availability of, and access
to, online content. (See exhibits 1, 2, and 3.)
The Boston Consulting Group | 5
100 75 50 25 0
Nigeria
Pakistan
Egypt
Bangladesh
Vietnam
Peru
Indonesia
India
Kenya
Colombia
Venezuela
Morocco
China
Brazil
Mexico
South Africa
Argentina
Thailand
Philippines
Kazakhstan
Turkey
Saudi Arabia
Russia
Jordan
Chile
Kuwait
Ukraine
Greece
Bulgaria
Italy
Hungary
Panama
Spain
Czech Republic
Romania
Portugal
Poland
Malaysia
Bahrain
Slovenia
South Korea
United Arab Emirates
Qatar
Israel
Japan
Estonia
France
Ireland
New Zealand
Belgium
Singapore
Australia
Austria
United Kingdom
Low e-friction
High e-friction
Infrastructure Industry Individual Information
Germany
Canada
Netherlands
Norway
Iceland
United States
Hong Kong
Switzerland
Denmark
Finland
Sweden
Source: BCG e-Friction index model.
Exhibit 1 | The BCG e-Friction Index
6 | Greasing the Wheels of the Internet Economy
Infrastructure Industry Individual Information
100 50 0
Nigeria
Kenya
Peru
India
Pakistan
Egypt
Indonesia
South Africa
Bangladesh
China
Colombia
Morocco
Philippines
Vietnam
Brazil
Mexico
Venezuela
Argentina
Thailand
Chile
Kazakhstan
Kuwait
Saudi Arabia
Jordan
Malaysia
Turkey
Qatar
Russia
Greece
Hungary
Spain
Ukraine
United Arab Emirates
Poland
Portugal
Italy
New Zealand
Panama
Bahrain
Bulgaria
France
Australia
Czech Republic
Israel
Estonia
Slovenia
Belgium
Ireland
Japan
Canada
Singapore
Romania
United Kingdom
Netherlands
South Korea
Germany
Austria
Norway
United States
Switzerland
Finland
Denmark
Hong Kong
Iceland
Sweden
100 50 0
Argentina
Venezuela
Bangladesh
Romania
Nigeria
Ukraine
Egypt
Colombia
Kuwait
Vietnam
South Korea
Chile
Portugal
Bahrain
Ireland
Austria
Panama
Israel
Denmark
Saudi Arabia
Germany
Iceland
France
Japan
New Zealand
Malaysia
Canada
United Kingdom
Belgium
Norway
United States
Australia
United Arab Emirates
Switzerland
Netherlands
Russia
Pakistan
Peru
Bulgaria
Brazil
Kenya
Kazakhstan
Mexico
Greece
Poland
Italy
Czech Republic
Hungary
Philippines
Turkey
Thailand
Slovenia
Morocco
China
Indonesia
Spain
India
South Africa
Jordan
Estonia
Qatar
Finland
Sweden
Singapore
Hong Kong
50 0 100
Egypt
Bangladesh
Pakistan
Nigeria
Peru
Vietnam
Venezuela
Mexico
Bulgaria
Argentina
Morocco
Colombia
Indonesia
Ukraine
India
Brazil
Romania
Kenya
Jordan
China
Philippines
Greece
Thailand
South Africa
Italy
Kazakhstan
Turkey
Hungary
Russia
Panama
Slovenia
Chile
Saudi Arabia
Kuwait
Japan
Portugal
Czech Republic
South Korea
Spain
Estonia
Malaysia
Poland
Israel
Bahrain
Ireland
Iceland
United Arab Emirates
United Kingdom
United States
New Zealand
Australia
France
Austria
Singapore
Qatar
Belgium
Hong Kong
Germany
Denmark
Norway
Canada
Netherlands
Switzerland
Sweden
Finland
United Kingdom
0 100 50
Chile
Colombia
Bahrain
Mexico
Nigeria
Venezuela
Bulgaria
Peru
Egypt
Czech Republic
Japan
Bangladesh
Argentina
Spain
Portugal
Kenya
United Arab Emirates
Israel
Kuwait
Slovenia
Qatar
Greece
Hong Kong
Philippines
Belgium
Saudi Arabia
Pakistan
Vietnam
Thailand
Indonesia
India
Turkey
Kazakhstan
China
Morocco
Jordan
South Korea
Brazil
South Africa
Russia
Singapore
Panama
Italy
Malaysia
Romania
Ukraine
France
Poland
Hungary
Netherlands
Austria
Switzerland
Ireland
Norway
Estonia
Germany
New Zealand
Sweden
Australia
Canada
Finland
Iceland
United States
Denmark
Low
e-friction
High
e-friction
Source: BCG e-Friction index model.
Exhibit 2 | Country Scores, by Component of e-Friction
The Boston Consulting Group | 7
Internet bandwidth per
capita (ITU)
International Internet
bandwidth per capita
(TeleGeography)
Consumer broadband
penetration (%) (Pyramid
Research)
Business xed-broadband
penetration (%) (Pyramid
Research)
Mobile Internet
subscription penetration
(%) (Ovum)
Number of IPv4
registrations per capita
(BGP potaroo)
Number of IPv6
registrations per capita
(BGP potaroo)
Quality of transport
infrastructure for physical
fullment (07) (WEF)
Quality of electricity and
telephony infrastructure
(07) (WEF)
Quality of education
system (07) (WEF)
Adult literacy rate (%)
(WEF)
ICT skills (110) (WCC)
Number of domains
registered to each ccTLD
per capita (Google)
Number of online
open-encyclopedia pages
in home language
(Wikipedia
1
)
Number of micromessages
made in home language
(Twitter
2
)
Share of population using
social networks (%)
(comScore)
Commitment to open data
(01) (Open Knowledge
Foundation)
Press Freedom Index
(0100) (Reporters
Without Borders)
Freedom on the Net
(0100) (Freedom House)
Filtering score (115)
(OpenNet Initiative)
Internet users (%) (World
Bank)
Availability of nancial
services (07) (WEF)
Aordability of nancial
services (07) (WEF)
Market penetration of
bank accounts (%) (WEF)
Population using online
personal nance (%)
(comScore)
Debit card penetration (%)
(WEF)
Cyber security being
adequately addressed
(110) (WCC)
Trust in privacy of credit
card and other nancial
data (survey score) (BCG)
Trust in privacy of other
personal data (survey
score) (BCG)
ICT skills (110) (WCC)
Quality of math and
science education (07)
(WEF)
Availability of qualied
engineers (07) (WEF)
Capacity for innovation
(07) (WEF)
Financial-market
sophistication (07) (WEF)
Financing through local
equity market (07) (WEF)
Ease of access to loans
(07) (WEF)
Foreign
direct-investment-to-GDP
ratio (WEF)
Venture capital availability
(07) (WEF)
Strength of intellectual
property protection (07)
(WEF)
Burden of customs
procedures (07) (WEF)
Prevalence of trade
barriers (07) (WEF)
Number of days to set up a
business (WEF)
Company-level technology
absorption (07) (WEF)
Peak xed-broadband
connection speed (Mbps)
(Akamai)
Average xed-broadband
connection speed (Mbps)
(Akamai)
Peak mobile-connection
speed (Mbps) (Akamai)
Average
mobile-connection speed
(Mbps) (Akamai)
Fixed-broadband pricing
($ per month at PPP)
(WEF)
Mobile pricing ($ per
minute local call o-net
[peak] at PPP) (WCC)
Trac volumes per capita
(Mbps) (Cisco)
International trac
volumes per capita (Mbps)
(TeleGeography)
Exchange points per capita
(Euro-IX)
Number of networks
(ASNs) per capita (BGP
potaroo)
Content registered to
ccTLD hosted onshore (%)
(Pingdom)
Existence of independent
regulator (01 score) (ITU,
BCG)
Infrastructure
Access
Speed
Price
Trac
Architecture
Information
Sites
Content
Data
Objectivity
Obstacles
Industry
Infrastructure
Labor
Capital
Economy
Technology
Individual
Ability
Access
Banking
Payments
Trust
Source: BCG e-Friction index model.
Note: iTu = international Telecommunication union; iPv4 = internet Protocol version 4; BGP = Border Gateway Protocol; iPv6 = internet Protocol
version 6; mbps = megabits per second; PPP = purchasing power parity; WeF = World economic Forum; WCC = World Competitiveness Center;
euro-iX = european internet exchange association; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information
and communications technology.
1
For China, the number of entries on Hudong and Baidu Baike was used.
2
For China, the number of messages posted to Sina Weibo and Tencent Weibo per day was used.
Exhibit 3 | The Four Components of e-Friction Comprise 55 Indicators
8 | Greasing the Wheels of the Internet Economy
A COuNTRY-bY-COuNTRY
E-FRICTION ANALYSIS
T
he bcG e-friction index rates coun-
tries on a scale of 0 to 100. no economy
is entirely frictionless, of course, and sources
of friction evolve over time, but a hypotheti-
cal country that comes out on top on all 55
friction indicators in our index today would
score 0or no e-friction. a country that
ranks last across the board would score 100.
We scored actual countries against these
baselines.
The 55 indicators are interrelated and work
together to determine the overall friction af-
fecting the digital economy of a particular
country. Each country can gain an under-
standing of how it compares with neighbors
and competitors by assessing its rankings
across the different types of friction. it can
thus determine where its efforts to eliminate
sources of friction are best aimed.
The exhibits on the following pages provide
the details of each countrys e-friction score.
The Boston Consulting Group | 9
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
43
26
45*
41
NA
NA
28
22
44
32
33
17
53
38
4
56
58
57
NA
54
51
47
34
57
38
51
1*
59
53
47
58
49
54
65
63
63
64
64
64
65
59
61
53
55
32
47
39
65
65
52
43
42
55
NA
NA
e-Friction Score: 67
Rank: 49
48 65 56 36
Argentina
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
10 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 30
Rank: 14
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall 24 9 15 6
20
8
1*
18
13
17
8
1*
23
34
20
20
5
10
1
36
38
34
34
57
62
19
37
9
11
35
1*
16
16
30
24
28
21
9
6
20
16
19
12
17
1
13
31
18
8
30
17
20
28
3
20
13
26
24
13
Australia
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 11
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 29
Rank: 13
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
30
4
NA
30
27
9
NA
NA
13
5
23
27
8
15
18
28
16
19
8
49
12
NA
11
20
8
47
1*
20
4
42
26
35
13
30
34
34
35
15
13
18
58
16
24
19
8
42
20
15
17
10
25
9
5
NA
NA
9 25 13 15
Austria
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
12 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 44
Rank: 27
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
40
NA
29
29
NA
43
45
49
18
26
6
NA
12
27
23
15
39
27 NA
NA
NA
21
NA
32
8
18
9
NA
52
30 15
10
6*
NA
62
63
61
60*
NA
NA
NA
NA
NA
NA
NA
NA
NA
7
26
29
1*
45
39
NA
33
27 27 22 46
Bahrain
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 13
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 75
Rank: 62
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
59
23
13*
NA
50
52
44
1*
64
65
NA
NA
NA
64
NA
NA
NA
NA
NA
9
NA
NA
NA
64
57
55
11*
62
63
NA
56
55
62
63
32
54
61
62
57
37
53
57
65
53
63
NA
65
57
58
49
NA
65
NA
NA
NA
57 63 64 37
Bangladesh
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
14 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 32
Rank: 16
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
6
11
60*
16
58
15
NA
NA
10
11
15
15
38
22
40
10
10
31
32
17
42
NA
8
31
29
49
1*
17
12
26
3
24
10
19
36
21
22
20
16
9
8
23
NA
6
8
26
18
14
15
14
26
10
19
NA
NA
19 12 10 24
Belgium
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 15
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 69
Rank: 52
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
61
47
41*
46
46
38
29
NA
43
45
48
47
50
40
64
50
53
50
54
5
59
44
51
39
40
44
11*
49
44
62
62
63
32
9
=
37
38
37
49
62
56
65
39
33
61
54
62
46
25
33
37
46
30
58
48
53
51 51 50 53
Brazil
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
16 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 53
Rank: 37
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
31
53
NA
NA
23
36
NA
NA
24
19
46
34
NA
29
41
NA
NA
NA
NA
31
44
NA
35
22
5
6
1*
57
43
45
37
58
58
NA
55
28
38
55
46
58
52
59
NA
49
31
45
40
60
63
NA
NA
NA
60
NA
NA
26 52 57 42
Bulgaria
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 17
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 25
Rank: 10
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
14 11 7 22
7
13*
1
17
14
NA
1*
8
14
11
8
10
15
1
7
15
13
7
22
14
10
8
24
4
13
19
38
20
11
29
38
12
30
20
8
4
44
11
22
21
14
39
14
20
50
8
25
21
20
50
1*
16 14 5 5
Canada
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
18 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 57
Rank: 41
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
41
39
45*
40
NA
32
NA
NA
36
19
24
45
41
45
47
NA
NA
37
40
36
54
21
43
20
21
15
26
38
21
19
6
35
34
34
26
36
53
54
35
55
48
48
37
54
21
52
33
29
51
37
40
11*
39
30
36
46 29 34 48
Chile
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 19
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 69
Rank: 53
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
65
1
38*
53
42
65
65
57
58
32
44
47
61
58
50
NA
NA
30
4
54
61
64
20
24
49
35
30
33
27
52
30
23
13
34
39
44
63
45
49
32
42
35
51
47
35
34
48
31
44
53
65 65* 39*
61
65
56 37 46 57
China
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
20 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 71
Rank: 56
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
23
NA
45*
50
NA
46
NA
47
NA
35
47
44
32
52
48
62
61
46
32
NA
52
59
54
64
61
48
54
55
59
50
45
40
43
45
53
52
62
47
53
21
46
46
54
47
37
55
53
50
48
56
NA
NA 36* 11*
53
55 58 54 47
Colombia
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 21
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 46
Rank: 32
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
40
33
46
46
43
23
38
54
35
44
39
33
40
55
40
37
36
8
46
25
40
48
24
NA
23
29
NA
NA
37
55
NA
NA
36
12
NA
NA
16
45
57
27
25
48
18
8
27
5
61
45
NA
14
27
12
5
1*
16
23 44 29 39
Czech Republic
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
22 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 21
Rank: 3
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall 0
4
26
13*
4
4
4
NA
1*
8
3
NA
NA
12
7
NA
34
16
NA
NA
39
10
NA
5
19
14
17
1*
26
9
5
28
29
12
22
46
39
52
22
20
25
21
18
17
16
8
5
4
28
30
1
4
3
6
NA
NA
4 22 7 1
Denmark
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 23
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 76
Rank: 63
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
53
20
6*
NA
54
59
53
1*
60
58
59
58
57
55
60
62
65
58
65
7
NA
NA
NA
56
59
38
1*
51
59
NA
64
38
60
53
35
51
34
52
51
63
31
56
NA
64
60
NA
50
62
57
65
NA
63
NA
NA
NA
60 59 65 40
Egypt
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
24 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 35
Rank: 20
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
37 43 29 5
37
NA
8
3
NA
1
65
23
30
31
NA
NA
NA
18
NA
NA
30
65
17
57
25
NA
44
33
NA
25
26
10
10
31
32
7
NA
NA
NA
21
NA
NA
NA
60
54
33
22
NA
NA
2
10
10
1*
NA
NA
21 31 26 10
Estonia
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 25
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 17
Rank: 2
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
11
27
NA
11
9
1
NA
13
4
NA
NA
6
25
29
16
NA
NA
29
11
NA
17
8
19
17
14
28
4
2
1
2
13
15
11
10
1
2
6
48
7
NA
2
8
4
6
7
5
2
13
4
7
NA
NA 1* 1*
11
e-Friction Score: 17
Rank: 2
5 4 1 4
Finland
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
26 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 34
Rank: 19
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
40
34
NA
13
26
23
10
1*
18
10
7
23
32
16
36
44
34
52
30
25
56
12
12
28
32
20
1*
4
10
20
9
20
15
12
23
29
33
10
31
22
31
28
56
27
8
20
16
27
27
11
8
17
10
18
24
25 18 14 19
France
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 27
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 26
Rank: 11
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
2
29
13*
23
16
13
5
1*
20
6
16
8
26
12
2
24
25
22
10
55
30
26
7
34
28
3
1*
5
6
31
14
15
3
21
27
31
27
12
24
34
49
15
10
8
31
15
16
16
8
14
6
17
1
1
63
10 20 8 9
Germany
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
28 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 53
Rank: 38
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
39
6
13*
NA
49
35
NA
NA
29
30
NA
NA
29
33
51
42
38
1
6
14
54
NA
44
47
33
63
1*
44
26
27
36
4
61
58
64
65
65
42
48
14
44
51
NA
58
36
27
38
59
61
25
NA
37
43
NA
NA
37 47 44 27
Greece
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 29
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 21
Rank: 5
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
33
17
1*
NA
58
31
NA
NA
1
NA
1
16
1
NA
NA
1
5
29
25
36
NA
NA
NA
15
NA
16
1*
2
1
NA
6
26
26
5
1
2
1
8
3
1
3
11
1
17
NA
NA
28
3
1
20
NA
14
23
NA
NA
3 1 9 26
Hong Kong
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
30 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 48
Rank: 35
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
30
12
13*
NA
42
29
13
1*
45
15
25
54
40
28
47
16
29
47
38
48
27
NA
18
42
27
8
1*
47
33
50
25
42
56
39
60
58
60
37
26
26
12
46
NA
51
7
50
29
44
59
27
NA
20
61
NA
NA
36 43 38 17
Hungary
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 31
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 22
Rank: 7
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
2 22 12 1
16
13*
NA
21
6
1
NA
11
1
55
56
NA
NA
NA
NA
NA
27
8
7
11
15
22
29
48
45
NA
39
24
11
51
12
2
NA
9
NA
NA
NA
5
NA
25
26
NA
NA
18
20
NA
NA
1
22
1
1*
2 19 20 3
Iceland
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
32 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 73
Rank: 58
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
51
60
NA
63
31
51
42
52*
62
62
64
55
64
63
62
61
62
NA
NA
2
2
65
65
63
62
59
1*
31
62
12
21
13
33
36
16
27
23
43
50
36
60
36
47
23
61
12
63
33
29
51
63
60
53
59
48
62 34 51 60
India
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 33
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 74
Rank: 59
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
50
52
58*
65
42
50
35
51*
58
60
62
60
52
59
65
60
60
44
51
33
29
61
64
60
51
32
11*
35
54
49
23
31
22
48
24
12
14
36
43
42
64
35
NA
24
50
49
62
36
32
63
65
59
49
NA
NA
59 36 53 61
Indonesia
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
34 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 34
Rank: 18
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
9
19
13*
14
31
11
NA
NA
15
14
NA
NA
34
14
14
32
20
21
12
35
55
NA
21
10
22
39
1*
33
15
37
16
18
18
35
51
59
40
17
9
11
40
22
10
5
8
37
23
45
40
16
28
16
22
NA
NA
18 26 21 12
Ireland
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 35
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 39
Rank: 22
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
41 33 7
51
65*
28
30
41
NA
1*
8
1
27
32
44
18
31
62
1
NA
NA
20
1
44
7
4
25
38
40
15
8
28
36
46
56
5
28
38
11
31
22
23
45
9
22
NA
NA
1
40
NA
NA
35
23
8
33*
22 23 23 31
Israel
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
36 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 49
Rank: 36
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
14
NA
36
24
30
13
36*
27
25
29
30
20
24
52
45
37
12
14
22
37
NA
27
40
35
28
1*
27
17
55
38
23
28
47
52
64
63
41
41
39
21
58
61
38
29
55
37
48
60
29
36
35
50
30
42
30 45 41 23
38
Italy
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 37
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 39
Rank: 21
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
32 8 31 45
45
40*
43
31
27
12
NA
8
24
22
26
21
13
30
57
42
59
13
24
22
3
6
32
14
24
NA
28
9
19
53
57
6
39
19
1
9
13
6
4
2
NA
NA
11
65
15
39
38
42
4
33*
17 17 31 38
65
Japan
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
38 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 57
Rank: 42
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
24
58
65*
NA
NA
47
40
36*
45
41
39
20
6
45
46
33
25
31
30
33
33
45
24
12
22
51
39
52
46
34
58
52
40
59
52
NA
58
21
NA
NA
NA
NA
NA
NA
32
17
NA
NA
NA
NA
NA
NA
44
32
1*
42 32 47 55
Jordan
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 39
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 64
Rank: 46
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
52
NA
NA
NA
61
51
43*
41
51
NA
NA
NA
52
34
NA
NA
NA
NA
26
21
NA
55
50
41
19
33*
54
35
44
42
60
46
55
57
36
43
45
44
29
53
47
NA
48
3
44
43
41
38
46
NA
39
59
NA
NA
45 49 40 58
36
Kazakhstan
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
40 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 71
Rank: 57
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
49
18
13*
NA
61
33
24
NA
48
61
NA
NA
61
60
NA
NA
NA
NA
NA
64
NA
NA
NA
58
55
61
1*
48
60
NA
49
40
31
49
28
30
32
50
55
60
61
44
NA
28
58
NA
60
39
42
44
NA
41
NA
NA
NA
64 50 48 33
Kenya
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 41
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 56
Rank: 40
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
28
23
13*
34
57*
46
38
NA
51
47
65
57
33
46
42
40
54
55
61
41
NA
56
44
NA
21
49
37
22
NA
NA
NA
NA
11
NA
NA
NA
49
NA
NA
NA
NA
34
NA
38
53
9
49
16
NA
NA
NA
NA
34
29
49*
44 57 32 30
Kuwait
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
42 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 44
Rank: 28
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
34
42
46
36
21
46
35
41
46
8
27
47
16
NA
48
52
45
27
1* 29
12
20
18
25
7
NA
5
7
25
14
17
18
25
37
15 15
48
25
32
21
13
31
40
46
8
NA
NA 1*
38
53
NA
38
13*
15
13
41 15 25 22
Malaysia
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 43
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 63
Rank: 51
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
60
40
45*
48
47
57
33
1*
52
46
41
38
56
51
38
49
45
NA
NA
28
39
51
49
NA
53
59
1*
34
56
56
61
46
47
37
47
49
46
47
45
33
21
43
51
60
49
56
55
42
47
56
52
50
48
NA
NA
50 48 58 45
Mexico
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
44 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 70
Rank: 54
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
35
34
65*
NA
65
49
37
53
NA
64
58
56
NA
NA
NA
40
54
13
NA
NA
54
NA
65
57
38
45
NA
33
30
64
41
31
42
36
51
38
16
12
52
35
57
64
NA
41
43
41
50
NA
49
NA
NA
NA 44* 1*
47
54 38 55 56
Morocco
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 45
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 25
Rank: 9
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
1
5
19
30
4
19
12
6
63
49
34
47
NA
1
16
17
11
1*
9 7
11
10
8
32
9
8
25
32
NA
18
7
6
8
12
20
9
8
10
4
11
19
6
3
1
24
NA
NA
25
29
60*
3
6
2
NA
NA
12 6 4 16
Netherlands
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
46 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 33
Rank: 17
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
19
21
13*
6
13
5
NA
NA
31
37
9
26
24
18
11
46
41
44
39
51
57
22
NA
5
6
32
1*
32
24
50
7
41
19
NA
8
8
15
3
4
2
40
17
NA
8
8
50
7
17
12
NA
11
NA
35
NA
NA
29 16 16 8
New Zealand
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 47
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 82
Rank: 65
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
65
NA
NA
57
43
28
1*
65
64
65
65
62
65
58
NA
NA
NA
NA
65
NA
NA
NA
61
60
65
1*
63
65
NA
59
48
48
50
39
60
53
61
60
48
31
48
22
59
62
NA
59
56
50
55
NA
51
NA
NA
NA
65 61 62 44
63
Nigeria
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
48 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 23
Rank: 8
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
6
17
NA
NA
NA
28
2
8
37
22
26
17
44
7
NA
19
3
16
22
1*
36 14 2
50
8
5
3
NA
1*
8
9
2
10
7
NA
9
NA
21
NA
NA
27
9
29
33
11
17
11
10
NA
4
13
15
28
12
8
8 11 6 11
Norway
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 49
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 82
Rank: 64
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
64
NA
NA
64
60
58
54*
63
63
NA
NA
65
62
NA
NA
NA
42
52
41
NA
NA
NA
NA
63
61
1*
50
64
NA
53
36
38
54
43
44
47
56
53
47
21
49
NA
44
65
NA
64
51
54
64
NA
64
NA
NA
NA
64
61 54 63 64
Pakistan
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
50 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 48
Rank: 34
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
22
NA
5
43
32
31
NA
NA
NA
NA
24
NA
28
NA
25
52
1*
42
NA
30
36
NA
57
50
39
11
20
7
11
29
30
30
12
25
5
40
43
NA
48
9
6
59
NA
58
NA
NA
NA
8
42
45*
NA
NA
40
NA
NA
28 24 36 49
Panama
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 51
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 75
Rank: 60
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
44
45*
55
NA
37
NA
1*
55
43
52
61
NA
57
NA
53
57
NA
NA
62
61
NA
56
48
61
57
1*
58
55
61
63
64
59
44
41
22
33
60
42
43
35
50
13
63
56
61
56
35
39
62
57
55
63
NA
NA
63 53 61 41
42
Peru
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
52 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 64
Rank: 47
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
58
22
13*
62
NA
54
19
1*
54
55
57
24
42
61
NA
NA
NA
NA
NA
58
24
NA
59
53
52
56
11*
55
58
22
50
51
37
40
22
26
29
48
61
35
21
33
NA
26
40
22
57
31
25
57
62
56
54
NA
NA
53 42 45 25
Philippines
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 53
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data (01)
Press Freedom
Index (0100)
Freedom on
the Net (0100)
Filtering
score (115)
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 45
Rank: 29
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
26
28
37
50
36
31
43
29
32
14
28
37
26
40
32
29
18
25
1* 60
35
45
40
44
54
26
50
45
43
42
44
40
7
42
56 47 38
3
13*
31
40
16
NA
NA NA
NA
16
32
33
30
33
38
33
7
6
32 46 24 18
Poland
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
54 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 45
Rank: 30
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
NA
31
46
39
44
1* 26
1
7
22
31
56
NA
57
59
27
34
14
41
15
14
18 34
41
15
34
34
45
23
38
18
37
NA
NA NA
NA
18
28
33
41*
46
18
31
43
NA
NA
36
20
NA
30
10
40
22
27
12
28 30 34 31
Portugal
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 55
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 14
Rank: 23
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
33
35
NA
NA
NA
36
27
NA
NA
3
39
63
19
NA
NA
NA
48
48
17*
19
32
34
5
2
16
NA
4
1
2
4
8
3
3
10
NA
4
37
34
8
13
2
NA
NA
NA
13
NA
NA
12
14
6*
NA
NA
39
NA
57*
39 5 11 28
Qatar
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
56 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 46
Rank: 31
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
50
35
59
61
53
56
56
47
60
51
57
58
61
21
55
59
34
45
58
49
42
NA
44
28
NA
NA
54
49
NA
NA
20
24
NA
1*
36 64
29
NA
NA
13
30
26
5
21
NA
NA
6
41
NA
41
26
4
13
1*
21
14 62 49 21
Romania
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 57
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 57
Rank: 43
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
57
31
NA
NA
38
55
49
NA
39
34
NA
34
54
44
61
53
41
41
58
59
59
40
64
28
45
5
NA
44
52
51
39
NA
34
NA
NA
NA
39
41
39
45
48
43
28
33
28
6
1
4
NA
37
42
37
21
29
65*
38 55 37 51
Russia
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
58 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 58
Rank: 44
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
32
57
65*
NA
55
62
60
60*
23
31
NA
39
25
35
28
17
18
21
23
34
21
3
14
29
25
59
NA
42
33
22
41
NA
29
NA
NA
NA
36
48
32
42
17
49
30
54
52
4
39
38
NA
NA
NA
NA
47
43
7*
43 21 33 65
Saudi Arabia
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 59
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 31
Rank: 15
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
27
48
25
50
56
NA
36*
3
4
2
46
6
20
17
6
29
49
45
53
6
NA
2
12
15
42
1*
3
5
19
1
12
17
7
5
4
6
2
1
4
12
12
3
3
38
19
26
4
3
7
16
43
12
NA
NA
15 2 12 50
NA
Singapore
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
60 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 44
Rank: 26
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
19
NA
NA
NA
NA
NA
54
34
59
35
NA
NA
13
2
13
1* 42
45
27
27
32
62
NA
61
61
NA
40
53
11
32
21
19
9
18
33
4
32
31
63
62
NA
NA
NA
31
NA
NA
3
61
NA
NA
11
21
NA
NA
42
20 39 35 29
Slovenia
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 61
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 67
Rank: 50
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
48
63
60
53
26
21
NA
NA
50
59
61
49
46
37
44
65
56
65
49
56
25
58
45
50
40
23*
33
57
64
65
62
30
3
2
16
24
16
37
23
3
31
58
65
57
64
52
2
11
38
60
27
38
NA
NA
NA
58 33 42 52
South Africa
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
62 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 41
Rank: 25
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
NA 9 35
8
21
14
53
43
39
55
56
63*
NA
38
25
29
44*
18
21
13
27
20
NA
49
56
NA
57
33
35
50
31
19
44
NA
2
13
8
5
2
1
NA
NA
50
34
1
47
44
30
1
1* NA
NA
NA
NA
NA
11 30 28 54
South Korea
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 63
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 47
Rank: 33
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
6
19
41
48
10
41
23
58
62
55
33
25
24
21
37
45
41
33
41
29
29
36
17
35
22
34
7
18
34
33
45*
35
31
22
NA
NA
21
33
28
18
27
53
26
33
16
19
42
64
29
24
41
36
46
1*
22
35 35 27 35
Spain
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
64 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 14
Rank: 1
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
10
27
9
12
7
NA
NA
1*
5
2
NA
NA
2
3
23
22
10
NA
NA
23
15
NA
4
6
9
25
1*
21
8
2
27
9
7
14
9
9
5
14
7
12
8
1
NA
13
8
2
3
12
18
4
6
2
3
NA
NA
1 3 2 7
Sweden
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 65
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 21
Rank: 4
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
16
25
21
17
10
NA
NA
NA
4
12
4
11
25
9
13
8
4
NA
NA
NA
19
60
NA
15
18
3
37
1*
12
2
17
4
16
1
2
18
14
19
5
17
54
35
3
1
8
17
12
1
4
18
11
NA
NA
NA
NA
6 7 3 14
Switzerland
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
66 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 64
Rank: 48
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
46
62
58
NA
NA
48
53
44*
51
54
54
41
54
NA
NA
NA
17
52
5
NA
NA
54
46
7
1*
28
47
52
45
39
52
34
12
17
30
54
47
31
49
38
NA
42
45
52
23
26
27
28
51
NA
NA
62
65
61
58
47 40 43 62
Thailand
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 67
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 58
Rank: 45
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
54
59
NA
45
NA
58
44
44*
25
52
40
52
37
36
31
29
33
49
46
49
49
21
33
44
50
53
40
49
24
23
36
45
24
45
NA
NA
38
40
40
43
37
48
49
40
44
35
45
15
14
NA
38
NA
43
12
1*
40 41 39 59
Turkey
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
68 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 54
Rank: 39
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
56
32
NA
NA
8
45
24
1*
52
39
60
19
34
57
59
62
55
59
63
63
57
51
54
19
43
2
60
58
61
64
48
NA
38
64
NA
NA
57
36
51
39
60
45
57
NA
NA
11
3
3
1
NA
45
33
13
22
7*
34 60 52 20
Ukraine
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 69
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 41
Rank: 24
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
17
13
6*
NA
NA
42
56
60*
30
31
26
6
14
42
26
13
NA
NA
NA
60
9
NA
NA
24
49
54
27*
1
23
16
12
11
33
29
19
3
9
18
5
5
40
4
42
11
55
16
13
22
20
35
NA
25
2
NA
NA
33 8 19 32
41
United Arab Emirates
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
70 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 28
Rank: 12
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
9
47
13*
26
1
19
17
1*
7
8
12
21
16
17
39
14
10
24
23
10
46
NA
10
32
24
36
1*
13
3
29
32
19
8
1
10
48
17
6
14
13
21
21
40
21
8
29
10
5
14
9
21
8
32
42
36
13 13 18 13
United Kingdom
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 71
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 22
Rank: 6
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
25
23
14
9
18
1
15
16
9
32
19
12
36
5
22
25
7
13
1*
10
25
6
31
5
5
14
3
13
3
54
21
28
32
21
9
20
8
6
19
6
9
21
23
15
33
36
30
42
5
4*
20
2
20
5
1*
7 10 17 2
United States
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
72 | Greasing the Wheels of the Internet Economy
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 71
Rank: 55
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
21
41
45*
52
NA
44
47
50
NA
12
50
50
10
64
62
55
61
8
49
NA
58
NA
56
53
65
61
57
60
65
63
62
65
52
58
65
65
64
7
62
NA
62
39
57
NA
64
52
43
53
36
65
NA
NA 1* 1*
56
49 64 59 43
Venezuela
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
The Boston Consulting Group | 73
Speed
Architecture
Trac
Price
0 50 75 25 100
Infrastructure
Labor
Technology
Economy
Capital
0 50 75 25 100
Ability
Access
Trust
Payments
Banking
0 50 75 25 100
Sites
Content
Obstacles
Objectivity
Data
0 50 75 25 100
Access
Internet
bandwidth
per capita
Quality of transport
infrastructure for
physical fullment
Quality of
education system
Number of
domains registered
to each ccTLD per
capita
Number of online
open-encyclopedia
pages in home
language
Number of
micromessages
made in home
language
Share of
population using
social networks
(%)
Commitment to
open data
Press Freedom
Index
Freedom on
the Net
Filtering
score
Adult literacy
rate (%)
ICT skills
Internet users (%)
Availability of
nancial services
Aordability of
nancial services
Market penetration
of bank accounts
(%)
Population using
online personal
nance (%)
Debit card
penetration (%)
Cyber security
being adequately
addressed
Trust in privacy
of credit card
and other
nancial data
Trust in privacy
of other
personal data
Quality of
electricity and
telephony
infrastructure
ICT skills
Quality of
math and
science education
Availability of
qualied engineers
Capacity for
innovation
Financial-market
sophistication
Financing through
local equity market
Ease of access
to loans
Foreign direct-
investment-to-GDP
ratio
Venture capital
availability
Strength of
intellectual
property protection
Burden of customs
procedures
Prevalence of
trade barriers
Number of days
to set up a
business
Company-level
technology
absorption
International
Internet bandwidth
per capita
Consumer
broadband
penetration (%)
Business
xed-broadband
penetration (%)
Mobile Internet
subscription
penetration (%)
Number of IPv4
registrations
per capita
Number of IPv6
registrations
per capita
Peak xed-
broadband
connection speed
Average xed-
broadband
connection speed
Peak mobile-
connection speed
Average mobile-
connection speed
Fixed-broadband
pricing ($ per
month at PPP)
Mobile pricing
($ per minute local
call o-net [peak]
at PPP)
Trac volumes
per capita
International
trac volumes
per capita
Exchange points
per capita
Number of
networks (ASNs)
per capita
Content registered
to ccTLD hosted
onshore (%)
Existence of
independent
regulator
e-Friction Score: 75
Rank: 61
INFRASTRUCTURE
Indicator Rank e-Friction score e-Friction score
INDUSTRY
Indicator Rank e-Friction score Rank e-Friction score Rank
INDIVIDUAL
Indicator
INFORMATION
Indicator
Overall Overall Overall Overall
62
44
NA
57
NA
64
63
55*
NA
56
55
51
49
53
56
57
60
NA
NA
27
NA
NA
62
NA
58
2
1*
53
51
NA
47
52
51
64
42
53
48
59
56
52
11
65
8
52
47
NA
54
54
53
60
55
53
NA
NA
NA
52 56 60 63
Vietnam
Source: BCG e-Friction index model.
Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number;
ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an
equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.
74 | Greasing the Wheels of the Internet Economy
NOTE TO THE REAdER
About the Authors
Paul Zwillenberg is a partner and
managing director in the london
ofce of The Boston Consulting
Group and a leader in the frms dig-
ital economy initiative. Dominic
Field is a partner and managing
director in BCGs london ofce and
the global leader of the frms digi-
tal economy initiative. David Dean
is a senior advisor to BCG and a
former senior partner and manag-
ing director in the frms Technol-
ogy, media & Telecommunications
practice.
Acknowledgments
This report would not have been
possible without the eforts of BCG
colleagues lauren Daum, Camila
Penazzo, and matthew richardson.
in addition, the authors are in-
debted to Philip evans and to nu-
merous other colleagues and exter-
nal experts for their support and
guidance.
The authors would also like to
thank David Dufy for his writing
assistance, as well as Katherine
andrews, Gary Callahan, angela
DiBattista, elyse Friedman, Kim
Friedman, abigail Garland, amanda
Provost, and Sara Strassenreiter for
their help in editing, design, produc-
tion, and distribution.
For Further Contact
if you would like to discuss this
report, please contact one of the
authors.
Paul Zwillenberg
Partner and Managing Director
BCG london
+44 207 753 5353
zwillenberg.paul@bcg.com
Dominic Field
Partner and Managing Director
BCG london
+44 207 753 5353
feld.dominic@bcg.com
David Dean
Senior Advisor
BCG munich
+49 89 231 740
dean.david@bcg.com
The Boston Consulting Group, inc. 2014. all rights reserved.
For information or permission to reprint, please contact BCG at:
e-mail: bcg-info@bcg.com
Fax: +1 617 850 3901, attention BCG/Permissions
mail: BCG/Permissions
The Boston Consulting Group, inc.
One Beacon Street
Boston, ma 02108
uSa
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