Breakdown Call Records

JANUARY, 2014
No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 1 2 3 4 5 6 7 8 9 10 11 12 13 1 2 3 4 5 6 7 Equipment Sphygmomanometer x5 Stethoscope Chair Chair Sterilizer Autoclave Pneumatic tube Nebulizer Oxyflowmeter Bed Pneumatic tube Bed Bone densitometry Dental unit Suction bottle Handheld spO2 Pneumatic tube Ivent ventilator x2 All monitors Oxyflowmeters Pneumatic tube ECG hat Optic Ventilator Dental chair Autoclave Infusion pump Autoclave Chair Bed Pneumatic tube Trocar Electric 3pin-adaptor Pneumatic tube Autoclave Anesthesia machine Anesthesia machine MRI Department Floor 10th Block 3B Room 708 Room 1008 CSSD CSSD Emergency Floor 9th Room 912 Room 912 Emergency Room 706 Musculoskeletal Dental ICU Floor 8th Emergency CVICU ICU ICU Emergency ECG Urology endoscopy Emergency Dental room 8 CSSD Emergency CSSD Room 903 ICU Emergency O.T. Room 1012 Emergency CSSD O.T. room 3 O.T. room 4 MRI Equip. Code PROBLEM REPORTED WEEK 01 Be out of order Repair or replace mamometer Break off Give a new stethoscope which in stock Be out of order Fixed Be out of order Fixed Water conduit 's crack off Replace new conduit Vacumm process error cause lack water Supplier engineer replaced new bobber Be out of order Clear zone Be out of order Suggest to buy new one Be out of order Fixed Can't rotate the 3rd-crank Buy and replace new crank Can't transfer from ERD to Lab Do a postpone in ERD touch screen Can't rotate the 3rd-crank Buy and replace new crank Be out of order Nurse repaired by herself Diagnostic suction's is no working Modify postion of contact Lost a red-mini-part insided Install an backup part in stock Don't recognize sensor Check the warranty Be out of order Clear zone Inspiration valve faulty/lost Sent PR to PD wait 8 week for delivery WEEK 02 Set IP for all monitor Set proper IP for all monitors Cover's crack off Fixed Be out of order Lab reset by themselves Cables're broken Weld cables Dim Check & call the suppiler Oxy error Defined the oxycell is out of order Suction's contact is no working again Replace a new contact Screen display is off Change LCD and reset Be out of order Let the user check again and nothing happen more Leak of water Fixed the bobber Crack off Fixed Lost boulong Find and reinsert new boulong Be out of order Clear fault station 1/9 WEEK 03 Be out of order Fixed Lost an adaptor Advise sending request for new one Be out of order Advise reset PC cause power cut off Leak a lot of water Defined the bobber is failure Flowsensor is out of order Temporarely fixed the flowsensor Flowsensor and oxycell are out of order Suggest to buy 2 new one Chriller system leak of water Vendor repaired 30/12/2013 30/12/2013 30/12/2013 30/12/2013 31/12/2013 31/12/2013 31/12/2013 2/1/2014 2/1/2014 2/1/2014 2/1/2014 2/1/2014 3/1/2014 3/1/2014 4/1/2014 4/1/2014 4/1/2014 4/1/2014 6/1/2014 6/1/2014 6/1/2014 7/1/2014 7/1/2014 8/1/2014 9/1/2014 9/1/2014 9/1/2014 10/1/2014 10/1/2014 11/1/2014 11/1/2014 13/1/2014 13/1/2014 13/1/2014 14/1/2014 14/1/2014 14/1/2014 15/1/2014 3/1/2013 30/12/2013 30/12/2013 30/12/2013 31/12/2013 4/1/2014 31/12/2013 2/1/2014 2/1/2014 2/1/2014 2/1/2014 2/1/2014 3/1/2014 3/1/2014 4/1/2014 4/1/2014 4/1/2014 4/1/2014 6/1/2014 6/1/2014 6/1/2014 7/1/2014 7/1/2014 8/1/2014 9/1/2014 9/1/2014 9/1/2014 10/1/2014 20/1/2014 11/1/2014 11/1/2014 13/1/2014 13/1/2014 13/1/2014 14/1/2014 15/1/2014 15/1/2014 15/1/2014 ACTION TAKEN REQUES. DATE REPAIR. DATE

CSSD-S2 CSSD-A1 Lab-PT

912-B3 Lab-PT 706-B3 M-BN D-DU2

Lab-PT CV-V1+2 ICU-M* Lab-PT

ERD-V Dental-8 CSSD-A1 ERD-IP1 CSSD-A1 ICU-B10 Lab-PT

1012-B Lab-PT CSSD-A1 OT3-A OT4-A MRI

8 9 10 11 12 13 14 15 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9

C-arm Ultrasound Chair Pneumatic tube Pneumatic tube DR X-ray Agfa printer Pneumatic tube DR X-ray Chair Paronama dental Pneumatic tube Water system Pneumatic tube CO2 insufflator X-ray illuminator Pneumatic tube 4400 Light source DVD recorder Sensor spO2 of monitor Chiller of MRI Chair CO2 insufflator Air medical adaptor Oxy flowmeter Chair

O.T. Floor 9th Room 1004 Emergency Emergency X-ray 2 PAC Emergency X-ray 2 Room 904 Dental Emergency Lab Emergency O.T. room 5 CT Emergency UGIE O.T. room 6 Emergency MRI Room 704 O.T. room 5 Emergency Room 908 Room 910

OT-Carm F9-U Lab-PT Lab-PT Xray2 Lab-PT Xray2 D-PD Lab-PT Lab-PT OT5-E CT-XI Lab-PT UGIE-LS ERD-M4 MRI-C OT5-E

Power cable socket is loosen Power cable socket is loosen Crack off Be out of order Be out of order Detector is loosen cable Power supply is out of order Be out of order WEEK 04 Detector is dark/bright Be out of order Can't exposure new Be out of order Replace water filter Can't transfer from Lab Alarm CO2 pressure Be out of order Reset WEEK 05 "Lamp changer failure" Dont know how to finalize Capture the signal worse Chriller 2 is too hot >40*C Be out of order Alarm CO2 pressure again Need smaller "mouse tail" Adaptor is out of order Head keeping pad is lost screws

Fix the socket User fixed by herself Fixed problem Clear zone Clear zone Fixed Vendor replace new power supply Clear fault station 1/1 Advise user to resolve by himself Fixed Run SiRescure.exe to capture last picture Clear fault station 1/12 Replace water filter Advise Lab staff to postpone the process Release CO2 Buy and replace new bulb Start the program after window boot Clean inside sensors Guide user how to use Replace new sensor for user Exchange chriller 2 to 1 Fixed Change insufflator from OT4 <-> OT5 Will search in market after Tet Holiday Check but OK Need to install new screws

15/1/2014 16/1/2014 17/1/2014 17/1/2014 18/1/2014 18/1/2014 18/1/2014 19/1/2014 20/1/2014 21/1/2014 21/1/2014 21/1/2014 22/1/2014 22/1/2014 23/1/2014 24/1/2014 26/1/2014 27/1/2014 27/1/2014 27/1/2014 27/1/2014 28/1/2014 28/1/2014 28/1/2014 28/1/2014 28/1/2014

15/1/2014 16/1/2014 17/1/2014 17/1/2014 18/1/2014 18/1/2014 18/1/2014 19/1/2014 20/1/2014 21/1/2014 21/1/2014 21/1/2014 23/1/2014 22/1/2014 23/1/2014 28/1/2014 26/1/2014 27/1/2014 27/1/2014 27/1/2014 27/1/2014 28/1/2014 28/1/2014 28/1/2014 28/1/2014 28/1/2014

REQUES.REPAIR. TIME TIME STATUS 8:00 9:00 14:00 14:00 7:00 15:00 16:50 8:00 9:00 14:00 11:00 14:30 8:40 14:00 9:00 9:00 9:30 16:00 8:00 8:00 9:30 7:30 9:30 10:00 9:00 9:00 14:30 7:30 7:30 10:00 21:00 13:15 13:15 16:00 7:30 13:00 13:00 7:00 11:00 10:00 14:30 14:30 17:00 11:30 17:00 9:00 10:00 14:30 15:30 15:30 8:45 14:30 9:30 9:30 9:35 17:00 10:30 10:30 9:35 8:00 9:35 11:30 14:00 9:30 14:30 17:00 11:00 10:30 22:30 13:30 13:15 16:05 8:30 10:00 19:00 Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Pending Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Pending Done

Done

15:15 15:30 9:00 10:00 9:00 13:00 14:00 8:00 9:00 8:45 9:45 13:00 14:00 21:00 8:00 10:00 10:00 8:00 9:00 14:00 14:00 7:15 8:30 14:50 15:00 15:15

15:30 16:00 10:30 10:20 9:30 13:45 14:30 8:05 9:05 14:00 10:00 13:15 8:00 22:00 8:30 14:00 13:00 9:00 10:30 14:30 15:00 8:00 10:30 14:55 15:15 15:15

Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done

Breakdown Call Records

FEBRUARY, 2014
No. 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 1 2 3 4 5 6 7 Equipment Pneumatic tube Printer of Ultrasound Ultrasound Ultrasound Chair Tweezers Chair Air medical Cryosurgical Ultrasound ECG machine Pneumatic tube Oxy flowmeter Spirometry Duodenal optic Autoclave Chair Wheelchair Chair UPS of Ultrasound Bed Bed Pressure infusion Sealing machine Suction bottle Mobile suction Autoclave Air compressor Shade lamp Infrared lamp Pneumatic tube Autoclave Cardio ultrasound Chair Pedal of cautry Monitor Dialyzer reprocessing machine Bed Department Emergency Emergency Ultrasound Emergency Room 1001 Urology Room 1003 ICU Ob&Gyn Ultrasound Health screening Emergency Room 909 Orthopaedics Endoscopy CSSD Room 911+904 Floor 10th Room 711 Ob&Gyn Hemodialysis ICU CVICU CSSD ICU Hemodialysis CSSD CSSD Floor 8th Floor 7th Emergency CSSD Ultrasound Room 1006 O.T. ICU R.O. Room 1006 Equip. Code Lab-PT ERD-U UTS4 ERD-U ACTION TAKEN WEEK 06 No working although already did service Because user locked (service mode); just unlock Can't print Resetup printer U-PD875 as service manual Can't boot Just need start the UPS Need to set fast button for changing probes Setup as request in utility mode Unbalanced caused lost 1 wheel Remove the rest wheel Be out of order Suggest to buy new one Unbalanced caused lost 1 wheel Remove the rest wheel Be out of order Fixed Needle head is occluded Called for service bring to company Can't capture pictures Fix the pin which was recuvate Software can't load Nurse fixed by themselve Be out of order Clear fault station 1/1 WEEK 07 Lost inside gioang Give new one "Error 11057" Reinstall the Pap software Be out of order Suggest to buy new one Leak of water Increase tank size Nail attack attendant Reinstall some other nails Lost some small spares Reinstall spares Mattress's surface's unbalance Equilibrate mattress Beep sound Proper working when come Can't rotate the 3rd-crank Come but no bed found breakdown Can't rotate the 3rd-crank Buy and replace new crank No working Fixed the pressure creating part The slit is not close enough Fixed Lost & broken some small spare parts Suggest to buy new one Very weak pressure Give new one Pressure relay of pump is burn out Buy and replace new pressure relay Leak of air Fixed the point junction No working Replace new bulb socket No working Suggest to buy new one Be out of order Clear fault station 1/1 WEEK 08 Leak of water Just caused by air conditioner, fixed Printer is not working Suggest to buy new one Crack off Ask for waiting No working Reconnect the wire joint PROBLEM REPORTED REQUES. DATE REPAIR. DATE 4/2/2014 4/2/2014 5/2/2014 5/2/2014 5/2/2014 5/2/2014 5/2/2014 5/2/2014 5/2/2014 7/2/2014 8/2/2014 9/2/2014 10/2/2014 10/2/2014 10/2/2014 10/2/2014 11/2/2014 12/2/2014 12/2/2014 12/2/2014 12/2/2014 12/2/2014 12/2/2014 12/2/2014 13/2/2014 14/2/2014 15/2/2014 15/2/2014 15/2/2014 15/2/2014 16/2/2014 17/2/2014 17/2/2014 17/2/2014 19/2/2014 19/2/2014 19/2/2014 20/2/2014 4/2/2014 5/2/2014 5/2/2014 5/2/2014 5/2/2014 5/2/2014 5/2/2014 5/2/2014 8/2/2014 7/2/2014 8/2/2014 9/2/2014 10/2/2014 17/2/2014 10/2/2014 13/2/2014 11/2/2014 12/2/2014 12/2/2014 12/2/2014 12/2/2014 12/2/2014 12/2/2014 12/2/2014 13/2/2014 17/2/2014 15/2/2014 15/2/2014 20/2/2014 15/2/2014 16/2/2014 17/2/2014 17/2/2014 17/2/2014 19/2/2014 19/2/2014 19/2/2014 20/2/2014

O&G-CS UTS4 HS-ECG Lab-PT

O-BD CSSD-A*

CSSD-A*

Lab-PT CSSD-A* U-CU

ICU-M14 1006-B3

8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 13 14

Bed Shade lamp Disinfector Monitor of endoscopy Pneumatic tube New suction mobile Pacemaker Pneumatic tube Sealing machine Air compressor Bed Endoscopy system Colposcope Pneumatic tube Oxy flowmeter

Room 1008 Floor 10th CSSD O.T. Emergency Hemodialysis Emergency

1006-B5 CSSD-W/D OT6.E Lab-PT WEEK 09

20/2/2014 20/2/2014 21/2/2014 22/2/2014 23/2/2014 24/2/2014 24/2/2014 24/2/2014 25/2/2014 25/2/2014 25/2/2014 25/2/2014 25/2/2014 26/2/2014 26/2/2014

20/2/2014 20/2/2014 21/2/2014 22/2/2014 23/2/2014 24/2/2014 24/2/2014 24/2/2014 25/2/2014 25/2/2014 25/2/2014 25/2/2014 25/2/2014 26/2/2014 26/2/2014

Lab-PT

Room 706 O.T. room 6 Ob&Gyn Emergency ICU

Lab-PT

REQUES.REPAIR. TIME TIME STATUS 7:00 7:00 7:05 13:00 8:45 8:50 14:00 14:00 15:30 8:00 8:30 7:30 7:30 9:45 10:15 14:20 8:50 13:00 13:00 13:00 14:00 15:00 13:00 9:00 10:00 14:30 7:05 15:00 13:00 15:30 7:00 7:30 13:00 15:10 7:15 10:00 10:30 9:00 10:00 10:45 7:15 13:30 14:00 14:00 14:15 15:00 11:30 8:15 9:00 7:45 8:00 14:00 10:30 15:00 13:00 13:15 13:30 13:15 15:00 16:00 13:15 9:30 10:15 15:00 15:00 15:30 13:00 16:00 7:15 8:00 16:00 10:45 Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done Pending Done Done Pending Pending Done

Done

10:45

9:00 9:15 9:00 9:00

10:45

9:15

Done Done Done Done Done Done Done Done Done Done Done Done Done Done Done

Breakdown Call Records

MARCH, 2014
No. 1 2 3 4 5 6 7 8 Equipment Pneumatic tube Dental X-ray Ventilator Colposcopy machine Cardiac Ultrasound Pneumatic tube microscope Pneumatic tube Department Emergency Dental ICU Ob & gyn Ultrasound Emergency Lab Emergency Equip. Code Lab-PT D-PD PROBLEM REPORTED WEEK 10 Motor does not work Machine does not work Ve low error image noise software error software error

Lab-PT Lab-PT

kdown Call Records

MARCH, 2014
ACTION TAKEN WEEK 10 Repair motor REQUES. DATE REPAIR. DATE REQUES.REPAIR. TIME TIME STATUS 1/3/2014 1/3/2014 3/3/2014 3/3/2014 4/3/2014 4/3/2014 5/3/2014 7/3/2014 1/3/2014 1/3/2014 3/3/2014 3/3/2014 4/3/2014 4/3/2014 5/3/2014 7/3/2014 7:00 7:00 8:00 7:00 10:00 14:00 7:00 8:00 15:00 14:00 7:30 10:30 14:30 15:00 8:15 Done Done pending purchase Done done done done done

switches broken, replaced

flow sensor broken, awaiting replacement lamp replacement fixed noise fix soft install soft fix soft