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PANKAJ KUMAR

Email: pankaj.28kumar@gmail.com Mobile: 9971090028

PROFESSIONAL SYNOPSIS
A result oriented HR professional with 14+ years of experience working on HR Projects, Employee Relations, Talent Management, Employee Engagement, Reward Management, Performance Management, HR MIS, Business Partnering and HR Operations Banking industry experience of 8+ years with reputed banks like Bank of America, Barclays, Citibank and Times Bank. Currently associated with Encore Capital as AVP HR

QUALIFICATIONS & PROFESSIONAL MEMBERSHIPS


PG in HR from MDI Gurgaon Graduation from Delhi University, India SPHR from SHRM Life term membership of MDI Gurgaon Life term membership of SHRM & NHRDN

PROFESSIONAL EXPERIENCE
Encore Capital is a 3000+ strong US collections group with its presence in 5 states of North and South America. In India it has its presence in Gurgaon and is ranked 37th in GPTW, India. In terms of market capitalization it is a $1 billion company and is listed on NASDAQ. In India, it has an off shoring model of 2000+ employees.
Role: AVP HR Duration: 19 Dec 2011 till date Core Responsibilities Corporate HR: Team of 02 resources, responsible for entire gamut of HR Corporate Initiatives Organizational Architecture Compensation modeling Talent Management Succession Planning for Niche and Leadership roles Career Pathing HR Budgeting Manpower planning HR Business Partner: Team of 08 resources, responsible for entire gamut of HRBP. Employee engagement Employee relations Talent Management Performance management

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Barclays Shared Services Role: Senior Manager HR Duration: 13 April 2009 till 05 Dec 2011 Core Responsibilities Client/Stakeholder Management Responsible for owning the relationship with the line management across business. Advise on HR strategy and provide inputs on the functional strategy to ensure HR aligned with business Work closely with the functional teams to ensure strategy aligned with functional drivers. Support leaders for business growth and to achieve performance objectives

Change Management Identify trends across business around people issues and develop a change strategy to ensure an inclusive culture. Develop skills in the management to improve people issues and enable ownership of teams Coach the management team to handling difficult conversations and situations Employee Relations Lead the employee relations process of the business Responsible for ensuring end to end closure of all ER cases as per the Global UK regulations and Local India Legislations Advise the India leadership on the sanction to be taken in sensitive cases in regards to compliance and local legislations Ensure awareness of Global Disciplinary & Capability Process and absence issues for business area and work with CofE to identify recurrent themes and interventions Provide policy advice to Line Managers, escalating to the CofE for case management or more specialist advice Performance Development Own the PD process for the business units starting from optimal KRO settings to decision on ratings, increment and bonus Lead the consistency reviews for the Business units Responsible for consistency within peer groups in-country (across functional boundaries) Submit completed reviews to functional team for inclusion in functional review Support in-country teams with communication of mid and end year PD ratings Advise on cross-functional PD planning and ongoing performance management, ensuring consistency with other comparative roles within the function in other regions Compensation/Rewards Collaborate with Rewards to ensure compensation programmes meet the needs of the client Responsible for monitoring the delivery of compensation and benefits services to the client challenges where necessary Management of local process in relation to in-cycle promotions and annual pay round in conjunction with Functional teams Provide advice and counsel regarding compensation decisions and drivers Facilitate in compensation benchmarking from Mercer for different roles across the business to ensure compensation decision based on drivers provided Employee Engagement Devise new approach to engagement of high talent for the business Derive themes for engagement to ensure leadership involvement in engagement Provide input to functional Employee survey plan giving advice on the specific requirements of the location Ensure alignment of approach (where appropriate) with cross functional regional or in country plans Providing qualitative input on retention Talent Management Facilitate TM process for the business Work with Hi potential individuals/leaders in country to support development Designed a career framework model for the business

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Achievements Designed and Implemented the Employee opinion survey for across Barclays India Green belt on Automation of exit process Trainings Situational Leadership 7 habits of highly effective people Talent Retention in High Performing Organizations Coaching for Performance Leaders from Managers MDI Gurgaon Bank of America Role: Business HR Manager Duration: Sep 2007 till Mar 2009 Relationships Lead HR for Business Process in Gurgaon Providing HR support to over 1000 associates Lead the ER for the business functions Delivery Evolved & Implemented the R&R program for PAN India HR Budgeting, point of contact for maintaining all HR Budgets Retention Management Responsible for supporting Operations in controlling attrition; ensure prescribed coverage of employees in exit Interviews and ensuring that the findings of the Exit Interviews for resigned employees are shared with operations on timely basis, separation trends identified and action plan devised to address key drivers of attrition Designing Retention management tools Employee Engagement Preparing and presenting the HR reports to Senior leadership Preparing and presenting the CCS review deck to CCS Operations Pan India head Handling Performance Management System for the region Communication Responsible for query management at all levels Responsible for policy implementation and communication at senior leadership level Interface between the HR and the Customer/ Process owners in Operations. Responsible for regular interaction with the Process Owners to understand their expectations Responsible for Inducting new employees joining the process at Senior Management Levels Case Management Responsible to ensure all disciplinary, capability & grievances across processes are resolved within committed timelines; conduct Investigation in Employee grievance/ disciplinary cases and initiate necessary action against employees found in violation of process/ company policies To be accessible when any employee has any grievance that requires HR intervention. Achievements Designed the R&R program for Pan India Best HRBP award continuously in a row every quarter for 2008 Trainings E Cornells Employee Relations Module Leading by Change

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Tata Consultancy Services (Citibank Process) Role: Assistant Manager HR Duration: Sep 2006 till Sep 2007 HR Operations: Team of 02 resources Managing the payroll and rewards for Gurgaon site on SAP Employee database management Performance Management on People soft Time and Attendance management on SAP

Recruitment Campus lead for various campus drives like IIT-Roorkee, Delhi College of Engineering & Indraprasath College Participated in various walk in and direct trainee drives Training and Development Conducting Induction for the new joiners Conducting trainings on appraisal process for the Solution centre Conducting leadership trainings for the solution centre Govt of India: Indian Army Role: Adjutant Duration: Sep 2000 till Aug 2006 Records Maintenance Responsible for maintaining all records of employees Responsible for acting as an officiating CO and decision making for all office related matters Ensuring proper channel is followed for all escalations and all issues are addressed Risk Assessment Conducting risk analysis on improvisation of new technology Identify risk associated with all risks at different levels Ensure risk mitigating factors addressed before technology implementation Compliance Ensure a detailed governance framework exist across all brigade departments Test the compliance measures and advice on new measures

Ensure brigades functioning as per local laws and compliances

Citibank: Role: HR Executive (Payroll) Duration: June 1998 till Jul 2000 Payroll Responsible for making the payroll for 300+ employees of the bank with 99.9% accuracy Responsible for regulatory compliances related to Delhi S&E Ensuring proper channel is followed for all escalations and all issues are addressed related to payroll

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PERSONAL DETAILS
Date of Birth Marital Status Hobbies : 28th Jan, 1976 : Married : Swimming, Reading newspaper and management books

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