Matt Botts (415) 419-6658 mbotts@gmail.

com
RELEVENT PROFESSIONAL EXPERIENCE LiveVox Account Manager (October 2012 Present) High-touch account management for strategic clients in the financial and healthcare sector Management of client portfolio with monthly average revenue of $197k and spearheading month over month growth Project management for rollout of over fifty new call centers, coordinating infrastructure planning with Operations, IT, and executive staff. Point-man with Clients on sales, support, engineering, and product management questions. Clear communication under fire, with the ability to defuse difficult situations and organize effective communication between client and LiveVox resource teams and a global scale Toktumi/Line2 Office of the President / Dedicated Accounts Manager (June 2011 July 2012) High-touch account management with dedicated priority technical support for Line2 on Android, iOS, Windows XP/Vista/7, and Apple OSX operating systems Provided direct technical assistance on customer devices and accounts with carte blanche ability to manage problem response and ensure that the client is satisfied in difficult situations Spearheaded bringing terms of service to par with industry norms by personally re -writing them, saving attorney fees and costs Personally implemented management of professional voice recording sales in first two months by coordinating with the recording studio vendor on orders, pricing and invoice approval Tier 1 Technical and Sales Support In the trenches experience answering up to 60 technical support and sales calls daily iOS and Android application support Macintosh OSX and Windows XP/Vista/7 softphone configuration support and device troubleshooting Zendesk knowledge base article creation and maintenance relating to common problems, how-tos, and troubleshooting Android and iOS devices Remote network troubleshooting on customer devices JIRA bug creation and monitoring for customer service issues ArcGIS Analyst Proxix Solutions, Inc. (2007 2011) GIS Mapping for nationwide fire station database utilizing ESRI ArcGIS mapping software Coordinated location analysis with local heads of emergency fire services for United States Department of Homeland Security Performed market location analysis and strategy for national petroleum clients VoIP Project Manager University of Oregon (2004 2005) Project Manager of campus-wide telecom infrastructure mapping project in preparation of VoIP system deployment Managed and trained technical operation survey team Coordinated with all departments on installation and upgrades of UofO network access points Performed and managed scheduling, access, maintenance and mapping Assistant Campaign Manager Eugene Oregon City Council (2004) Supervised teams of 50+ volunteers on voter outreach Organized political rallies for 3 candidates as well as performing community outreach and education

 Spearheaded fundraising efforts for the campaign by working with top donors EDUCATION University of San Francisco School of Law Legal Education 2008 2010 University of Oregon, Eugene BA, Political Science, History 2002 2006