Complaint Outline Tips

How to say it: i. State problem: what they were when they happened, how it affected you, what it is, when you noticed it, and how it inconvenienced you. ii. Provide factual details; name of witnesses, deception of behavior, inconsistency, misstatements, factual basis iii. iv. v. vi. vii. Include relevant documentation (pictures, service plan, court paperwork, etc.) Points of termination (if this occurs with you) Description of problem/incident Explain the importance of reacting to the situation State expectations clearly; make a reasonable solution request, setting a deadline upon this request in a respectable way viii. Close with confidence; leave the other person to desire the right thing to do. Let assurance show. ix. Contact information privacy; Please feel free to use our information: 520 Cherry Street Lansing, MI 48933 and have envelops either addressed with our names Alexandra Cervantes or Addina Carl What not to say: i. ii. Dont use subjective phrases: I want. I need. Dont use sarcasm, accusations, or smart remarks. But do feel free to express your emotions. Try to not write something you would feel foolish about later. iii. Dont be negative: I dont suppose youll do anything about this, assume the other person wants to be helpful. iv. Dont threaten to sue, mostly leaves person to think it as a bluff

We have attached a template for a resource for you to follow, if needed.

[Your Name] [Street Address] [City, St Zip] [Optional Email Address] [Todays Date] [Name of Recipient] [Title] [Company] [Address] [City, St Zip] [To whom it may concern]: [Short introduction paragraph State problem: what they were when they happened, how it affected you, what it is, when you noticed it, and how it inconvenienced you. Provide factual details; name of witnesses, deception of behavior, inconsistency, misstatements, factual basis] [State the issue with service. Provide details as to the cause [Indicate how you would like them to resolve the problem. Provide specifics about what you are seeking [Indicate you are including copies of the transaction documents. State the specific documents or information. Include relevant documentation (pictures, service plan, court paperwork, etc.) Points of termination (if this occurs with you)] [Indicate the description of problem/incident. Explain the importance of reacting to the situation State expectations clearly; make a reasonable solution request, setting a deadline upon this request in a respectable way. Close with confidence; leave the other person to desire the right thing to do. Let assurance show.] [Indicate you look forward to their reply within a specific time period (choose a reasonable time period] [Indicate they can contact you about the issue and provide a contact number. Use our information if you would like.] Sincerely (or Respectfully Yours), (Sign here for letters sent by mail or fax) [Typed Name]