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Credit hour 4
T o
Contents
Part I
Appendix11
'art ( (ntroduction
Human resource management will place our student at the forefront in understanding how organizations can gain sustainable competitive advantage through people. The role of HR managers is no longer limited to service functions such as recruiting and selecting emplo ees. Toda ! HR manager assume an active role in the strategic planning and decision ma"ing at their organizations. #eeting challenges head $on and using human resource effectivel are critical to the success of an wor" organization. In the first chapter! we begin b explaining the "e challenges to HR# in developing the flexible and s"illed wor"force needed to compete effectivel . %ide b side with the competitive challenges! HR# must also address important emplo ee concerns such as managing a diverse wor"force! recognizing emplo ee rights! and ad&usting to new wor" attitudes. The chapter also discusses the important partnership with line managers and the competencies re'uired of HR management. Then we continue with the introduction! explanation! and discussion of the individual practices and policies that ma"e up HR#. Although we focus on the HR role of managers! we do not exclude the impact and importance of the HR department(s strategic role in developing! coordinating! and enforcing policies and procedures relating to HR functions. Human resource management provides a functional and practical understanding of HR programs to enable our students to see how HR affects all emplo ees! the organization! the communit ! and the larger societ . )rganizations in toda (s competitive world are discovering that it is how the individual HR topics are combined that ma"es all the difference. #anagers t picall don(t focus on HR issues such as staffing! training! and compensation in isolation form one another. *ach of these HR practices is combined into an overall s stem to enhance emplo ee involvement and productivit . Human resource management ends with a final chapter that focus on development of high+performance wor" s stem. ,e outline the various components of the s stem including wor"+flow design! HR practices! management process! and supporting technologies. ,e also discuss the strategic processes used to implement high+performance wor" s stems and the
outcomes that benefit both the emplo ee and the organization as a whole.
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2 4uantit and 4ualit of HR 2 Human resource vs. human capital - 5eatures of HR 6 The 7istribution and %tructure of HR in a nation 8 The 7istribution and %tructure of HR in compan
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2 #anagement and the relevant conception1 Definition of Management: Its nature and purpose The function of management Management as an essential for any organization Managerial skills and the organizational hierarchy The goals of all managers and organizations 2 The basic contents of human resource management Definition of human resource management Human resource management model The function of human resource management The goals of human resource management The activity of human resource management
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2 HR(s %trategic 3hallenges 2 The %trategic #anagement Process Business Mission and Its Vision - T pes of %trategic Planning 6 Relationships Among %trategies in #ultiple+ 9usiness 5irms 8 Achieving %trategic 5it : HR and 3ompetitive Advantage ; HR(% %trategic Roles HR s !trategy "#ecution Role HR s !trategy $ormulation Role < 3reating a %trateg +oriented HR % stem The High%&erformance 'ork !ystem = The HR %corecard Approach
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2 ,ho perform the human resource functions> The human resource department 2 3hallenges for human resource managers Diversity in the (ork force Regulatory change !tructural changes to organizations Technological and managerial changes (ithin organizations - Perforce of human resource department
After stud ing this chapter! students should be able to 1 2 Identif the environment of human resource management
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2 Introduction to the environment of human resource management 2 The exterior environment of human resource management &olitical factors "conomics factors )a( - The interior environment of human resource management !trategy )ife *ycle of +rganization +rganizational !tructure +rganizational *ulture
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2 Theor ?+ theor @ 2 Human h potheses Rational%economic man !ocial man !elf%actualizing man *omple# man - %timulant theories *ontent Theories Maslo( s hierarchy of needs theory ,lderfer s "R- theory Mc*lelland s ac.uired needs theory Herz/erg s t(o%factor theory &rocess theories "#pectancy theory ".uity theory -oal%!etting theory !kinne s Reinforcement Theory
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2 The nature of Bob Anal sis 2 T pes of Information 3ollected - Ases of Bob Anal sis Information 6 %teps in Bob Anal sis 8 #ethods of 3ollecting Bob Anal sis Information Intervie( 0uestionnaire +/servation &articipant Diary1)ogs : 4uantitative Bob Anal sis Techni'ues &,0 D+) $2, *IT ; ,riting Bob 7escriptions < ,riting Bob %pecifications
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2 How HRP relates to organizational planning. !trategy%)inked HR& 2 %teps in the HRP Process
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Determining +rganizational +/3ectives Determining the skills and e#pertise re.uired 4demand5 Determining additional 4net5 human resource re.uirements Developing action plans !ynthesizing the HR& process - Tools and techni'ues of HRP Trend analysis Managerial estimates Delphi techni.ue !taffing ta/les Markov analysis !kills inventories Management inventories Replacement charts !uccession &lanning 6 9alancing demand and suppl of HR
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2 Bob anal sis! human resource planning! and recruitment 2 %ources of 'ualified personnel Internal sources "#ternal sources - *ffectiveness of recruitment methods !upervisor recommendations 2o/ posting *areer development systems "mployee referrals ,pplicant%initiated recruitment Help%(anted advertisements +n%)ine *ampus recruiting
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"mployment agencies "#ecutive search firms 6 ,ho does the recruitment! and how 8 9asic Testing 3oncepts validity relia/ility : %election #ethods Tests of cognitive a/ilities Tests of motor and physical a/ilities &ersonality tests 'ork sampling techni.ue ,ssessment centers
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2 Training emplo ees 6eeds assessment *stablishing training ob&ective 2 #ethods of training ,pprenticeship training 2o/ instruction training 42IT5 )ecture ,udiovisual%/ased training *ase method !imulated training Training via the Internet Role playing Behavior modeling - Principles of learning 6 *valuating training Reaction )earning Behavior Results
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2 Performance appraisal1 definition and uses 2 Anderstanding performance Determinants of performance "nvironmental factors as performance o/stacles !election of a performance appraisal method - Performance appraisal methods Multi%rater assessment 4789%degree feed/ack5 Ranking Method &aired *omparison Method $orced Distri/ution Method Rating !cale Method B,R! B+! 6 Potential errors in performance appraisals 8 )vercoming errors in performance appraisals
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2 7efine the compensation s stem. 2 %election of rewards - Relating rewards to performance 6 3onventional &ob evaluation 2o/ raking method
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2o/ classification method &oint method $actor comparison method 8 Pricing the &ob 'ages and salary surveys 'ages and salary curves : Pa grade ; 3ompensation trend *ompetency%/ased pay *ompetencies Broad/anding < *mplo ee benefit
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