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David Isai Arias

Yorkers, NY US United States david_ariasmoran@yahoo.es http://englishlearners07.blogspot.com/ h: 22923484 m: 74456707

UTEC

Summary
Professional Profile Customer: I did as a professional service at Pizza Hut. HR Administrative Staff: Thanks to the experience i got in the field i can organize groups of people and information provided in an organized and dynamic way.

Work History
Teleperformance
Yorkers, NY US US, WA, United States Jan 2013 - Present

Agent
AGENT PROFILE Call Center agents play a vital role , liaising between clients and business entities . They are responsible for responding to customer inquiries and questions about the products and services that the organization produces or provides . Depending on the organization that provides the products , the duties and responsibilities of a call center agent are different. Most agents exert their functions on the phone in the call center , some communicate with customers over the Web , email or skype . Duties and Responsibilities Answer incoming calls and assist customers who have particular inquiries or questions . Provide customer service in a personalized way with a high level of quality. Awakening the customer interest in products and services offered by the organization. Update the existing database with lasmodificaciones or changes the current state of the clients or potential clients. Assist clients of the organization based on communication with the service queries and troubleshooting. Respond to customer inquiries and questions promptly. Provide regular information on the effectiveness and robustness of the policies and procedures of the department of customer service. Provide the information collected to monitor business opportunities and trends. Checking and categorization of customer problems . Identification of problems in queries or complaints and proposing solutions for improvement. Provide a daily basis required reports according to customer needs.

McDonalds
Jan 2006 - Dec 2006

Assistant Kitchen
McDonalds. Position: Assistant Kitchen. Function: In this job I served as a cook in various areas of the kitchen, i did a big effort to increased my personal development.

Pizza Hut
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Jan 2007 - Jun 2011

Professional Service
Pizza Hut. Title: Professional Service. Function: The customer service is the most important function exercised in this position, thanks to the experience i got in job I found it very easy way to interact with people.

Unilever HR El Salvador
Jan 2012 - Feb 2013

HHRR
Unilever HR El Salvador . Title: LPC for IBM - Recruitment UNILEVER To Costa Rica in Central America. Function: Responsible for the activities related to the hiring of Unilever CA Responsible for ensuring appropriate processes with business , maintaining immigration status ( legalization process documentary Expatriate located in transfers between countries of Central America ) controls. Constant to employees on various processes as a Local point for everything related to payroll Guide. Performance reporting and consolidation of local data for computer performance indicators . ( Constant training in the area) . Document Review, audit on information provided by the various departments involved in the process from Costa Rica , to transfer with stakeholders : Legal Department, IT Systems Service, Department of Finance to HR activation processes .

Education
UTEC
Yorkers, NY US US, United States Jan 2007 - Apr 2014

Universtity, Education
I am doing the last process to finish my English Major..

Skills
software skills
(Beginner) 3-4 Years Experience, (Currently in use)

Languages English: Advanced level, writing, reading, understanding and spoken. Computer Program. Management of Microsoft Word, Excel, Power Point. Programme. Management of online tools such as Siebel 7 Support Service HRT.

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