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Update Your Core Competence - Must Know
Overview Open/Close Duration: 1:07 hours
In this unit you will get an overview of all new Utilities functions and features developed within SAP EHP 3 for SAP
CRM 7.0.
SAP EhP 3 for SAP CRM 7.0 for Utilities Presentation (PDF)
67 mins (28 pages)
July 23, 2013
At the end of this presentation, you will be able to:
Give an overview of the most important new Utilities functions and features developed
within SAP EHP 3 for SAP CRM 7.0
List the latest improvements and new features which will help you greatly improve the
productivity and efficiency in the Interaction Center
Explain the new and modern way of modeling and configuring products for Utilities
Give an overview of the purpose and usage of Demand Side Management (DSM) in SAP
CRM for Utilities
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Modeling and Selling of Energy Supply Products Open/Close Duration: 9:01 hours
At the end of this unit you will be able to understand and implement functionality for Selling of Energy Supply
Products (Interaction Center). You will get an introduction of the new architecture of the Product Modeling Utilities
- PMU and the new Product Finder & Configurator (PFC) in SAP CRM for Utilities EHP 3.
Product Modeling for Utilities (PMU)
Presentation (PDF)
247 mins (103
pages)
Aug. 20, 2013
At the end of this module, you will be able to:
Create utilities products based on utilities product roles
Search for utilities products using the new utilities product search
Use the completely reshaped product modeling & product creation UI
Benefit from new options in the simplified configuration Customizing
Simulate the finding and configuration of utilities products
Integrate IPC knowledge base with the utilities product model
Add the new BRFplus usages to the utilities product model
Use the integrated and enhanced Utilities BRFplus editor
Benefit from the reuse of product modules and reference products
Model packages with conditional and alternative components
Ensure the model consistency with the utilities product versions
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Product Finder and Configurator (PFC) Presentation (PDF)
103 mins (43
pages)
July 31, 2013
At the end of this module, you will be able to:
Configure and sell products and packages using the Product Finder and Configurator
SAP EHP 3 FOR SAP CRM 7.0: LEARNING MAP FOR UTILITIES CONSULTANTS
Compl ement ar y
Lear ni ng
Tec hni ques
Guides & Documentation
Lear ni ng Tool s
Getting Started
Recent Updates
Viewer Software
Search
Support
Terms & Conditions
Page 1 of
Learning Map
Understand and change the Customizing for the PFC
Explain the meaning of the BRFplus usages DC and HD
Adapt the layout of the PFC to your needs
Change the layout of the detailed comparison
Integrate competitor products with the PFC
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Price Object Presentation (PDF)
96 mins (40 pages)
July 31, 2013
At the end of this presentation, you will:
Get an introduction of the new price object as a single point for price information
Learn the ease the use of the enhanced simulation workbench
Be able to support fast calculation using BRFplus
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Transporting Utilities Products Presentation (PDF)
40 mins (17 pages)
Feb. 17, 2014
At the end of this module, you will be able to:
Explain the concept of transporting utilities products
Explain how to trigger the process in the application
Explain how to control the result of a transport
Outline the prerequisites for transporting utilities products
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oData Service for Product Finder and Configurator
Presentation (PDF)
31 mins (13 pages)
Feb. 17, 2014
At the end of this module, you will be able to:
Outline the prerequisites for PFC oData service
Explain the concept of PFC oData service
Explain how to use the PFC oData service
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Product Determination Object Persistence Presentation (PDF)
24 mins (10 pages)
Feb. 17, 2014
At the end of this module, you will be able to:
Explain the concept of product determination object (PDO) persistence
Explain how to display the saved PDO and take over its data to a new product
determination object
Outline the restrictions forPDO persistence
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Customer Interaction Management (Interaction
Center)
Open/Close Duration: 6:49 hours
At the end of this unit,
You will be able to understand and implement Customer Interaction Center functionality
You will get a detailed overview of the new development in SAP EHP 3 for SAP CRM for Utilities 7.0, especially
relevant to Grid & Distribution or regulated Utilities companies
You will know the latest improvements and new features which will help you greatly improve the productivity
and efficiency in the call center
Account Management Enhanced & Contact Person Creation
Presentation (PDF)
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Learning Map