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My Remarks about STREAMYX

Internet connection provided by


Telekom Malaysia, Malaysia
leading ISP
Heading
As the leading integrated Telecommunications Company in Malaysia, we aim to deliver cutting-edge
communications, information and entertainment services. Explore our profile to find out more about
who we are and what we stand for (Telekom Malaysia Sdn Bhd, 2014)
What I want to say here is I do not fully agree with this statement because it doesnt meet my
expectations according to the value I paid. Since the day of subscription, I have a lot of bad
experiences when spending my time in the cyberspace due to the poor quality of their
connection. In my opinion most of the problems I faced are man-made error instead of system
error. This two terms will be explain later in this article.
I can still vividly remember that I was not given the correct speed based on the package I
subscribed in my early stage of using broadband connection. However I didnt notice it because I
was still 12 at that time neither did one of my family members due to their illiteracy about
computers and internet. I found out after I entered secondary school when I exposed to the
subject called science where I learned prefixes. I only realized that 1 megabit per second is
equivalent to 1024 kilobits per second and also equivalent to 128 kilobytes per second. Until now
I regret that I didnt know this earlier. My English is not very good at that time but I still
managed to write several emails to TM. It took them several months to rectify this issue.
Somehow I am wondering are they bullying me with this kind of efficiency.
Even though after that I got the correct speed, but my Internet experience is not always a good
one. I faced a lot of issues when I am using the Internet such as interrupted streaming that
supposed to work best for my connection, slow download speed, trouble accessing international
hosted websites, blogs that mentioned bad things about them and etc. I thought the internet
traffic is congested during that time but later I found out that this problem is not that simple that
what I thought of. All of these problems were ignored by TM until I raised it to the management
level. The same problem came back after few weeks, months if I am lucky. I reported it again
and the same thing keep repeating until I have to bring this issue to Malaysia Communications
and Multimedia Commission (MCMC). This time my smooth Internet experience last for a
longer period. However the problem is back again after sometime until I really fed up with it.

Then later as I grow older, I realized that they are actually exercising bandwidth throttling
and limitation after some research and experiments. They did that just to force you to spend
more money and upgrade to a faster internet package which is much more expensive which you
cant afford it. I can still remember what the staff from TM spoke to me over the phone that
afternoon. Kalau you nak lebih, bayarlah lebih.. It means pay more if you want more. Hey!
come on this is really unethical to force customer to pay more to continue their smooth Internet
experience. For your information, I receive quite a number of calls asking me to upgrade my
connection to a higher speed and it is really annoying. I know they will limit my bandwidth again
even though I upgraded to force to upgrade again. I have no other options because TM has the
monopoly role in the country. Although I am not a Unifi user but I know Unifi users faced a lot
of similar problems. Only users who are aware of it will report this issue while others will think
that it is normal and ignored it that leads to the problem become unattended for a long period.
Based on my hypothesis after research and experiments, a lot of Internet issue is generated by
TM on purpose. Sometimes I think TM management is bullying those people who are
computers and Internet illiterate. I also disappointed with this act because for me it is
discrimination. It doesnt mean that you cannot have better Internet experience just
because you are poor! For me, they did all these things just because of profit!

Lately, I actually faced this streaming issue on a lot of video streaming sites except for those
popular ones. My hypothesis is they actually did bandwidth limitation except for popular sites
to prevent detection. TM actually denying this but I know they are lying. I reported this issue
again after I came back from Kampar. I find that the problem is resolved partially. I faced the
same problems after 11 am. Before that I faced it all day long since the month of December. A
senior engineer from the network team told me that it is none of their control because there might
be a congestion at one of the loop. I am back after 3 months and realized this problem still
persists and I reported it again and this issue is partially resolved. Therefore I really suspect there
is something suspicious inside TM.

The Internet speed in terms of the price among countries in the world ranking is out recently. I
was really embarrassed to found out that Malaysia actually had worse ranking that some of the
third world and poor countries. In my opinion, access to good internet connectivity is responsible
for a country growth in all aspects because it is a pathway to enter into the cyberspace without
hindrance. I hope the bad ranking can be a wakeup call for the government to solve this issue.




References
Telekom Malaysia Sdn Bhd. (2014). About Us. Retrieved from Telekom Malaysia:
https://www.tm.com.my/AboutTM/OurHeadquarters/Pages/Home.aspx


My Proof that TM is exercising excessive bandwidth limitation to cheat their customers.
There is an online tool that enable user to do simple test to know did their ISP
shape their traffic. I run it several times and got positive results.